I'm really distraught about this past visit. I've been going here on the regular for a few years…read morenow for pedicures. Always great service. Now to my birthday. I decided to treat myself to builder gel. I went in specifically asking for builder gel. I said I wanted my nails short. Just past my finger tips. I wanted builder gel. I wanted natural pink. I had a photo of what I hoped to get. Realistic. Nothing crazy at all. I started with my pedicure. No issue there. It was great. Then they come to do my hands. I've not had my nails done in years. Many years. So they put the tips on and cut them down. Then start dipping. I'm not sure if this is the process. Well it isn't. I ended up with dip nails. I didn't want to switch up and make them remove it after they'd already started so I just let them finish. That's on me because I'm very non confrontational and just do what's easiest even if it's at my expense. Well they also did no clean up or cuticle work. And I asked several times to fix crooked nails and it never was right. So I left with crooked thick nails, ragged cuticles and dip on the cuticle and surrounding skin. Now I know. Some of it is on me. I couldve made them start over. But I shouldn't have to. I showed a photo of what I wanted. Color and very short natural look. I asked for builder gel at the beginning. Dip should've never been anywhere near me. My ignorance of the process was a factor but it shouldn't have been. I came home and had to clean up my own nails. File to shape properly and fix all the crookedness. Pedicures are fine. Nails? I'll probably go somewhere else from now on.

I have been coming to this nail salon for a little over five years and during that time I have…read morenoticed a significant shift in the level of service. Familiarity and convenience kept me returning, but after my most recent visit, I believe it may be time for a change. My son and I came in for pedicures and I also planned to get my usual dip manicure. In the past, they would begin my nails while I was getting my pedicure, but that did not happen this time. Because of the long wait, I decided to skip the dip and just have it removed. I was charged $10 for the dip removal and $20 for the file down/no color or anything. And during the process, the technician actually broke one of my nails. Then comes the pedicure quality, which is why I had to return today. There were visual streaks in the polish and nail polish on my nail bed. When they attempted to correct it, a technician selected a polish color without asking what shade I wanted. When I asked to see the color book so I could choose the correct one, she left the polish she selected and walked away without correcting it. I sat for about six minutes before someone else finally came over to assist me. Thankfully, another technician brought the color book and I was able to select the right shade. She corrected it without hesitation, but this was not the first time I had to return to have something corrected the next day. After being a loyal customer for several years, the last year of experiences have been met with frustration and disappointment.

I did my nails today with Angel, she was very friendly and she did my nails the way I explained…read more She took care of every detail and at the end my nails were looking really good. I use them short and square and they were perfect. Next time you go ask for her. Thank you Angel I see you soon.

TERRIBLE AND RUDE! This review is specifically for Kelly…read more She recently did my daughter's nails, and was extremely rude and condescending to her when my daughter asked for her to please fix little things that she like. When a service is going to cost $100, I assume that the nail tech knows exactly what they're doing and they're going to do everything to keep the client happy. Instead, she rolled her eyes and then refused to honor a discount that she had initially offered at the beginning of the service. It is really unfair and terrible customer service for the nail techs to treat teenagers badly when their parents are not there. My daughter was not rude, she spoke up and kindly asked her. Unfortunately, after this, we will not be returning to this nail salon nor recommending it to anyone we know.

So I have been to European nail spa many times and I've never really had a bad experience except…read morefor once when it was obvious the girl was brand new and needed a little forgiveness. Today was different. I had a veteran person at least I think so from her age I won't say the name and I sit down in the chair and she hands me the menu for a pedicure with the expensive side up I always get the $35 one so I turned through the pages and I find it. I'm getting a manicure pedicure and I'm going to get a gel manicure. She tries to sell me to a dip manicure which I don't like the dip. I don't like the way it feels on my nails I normally just get a regular manicure because these other manicures really aren't that good for your nails but it's summer so I thought I'd get a shiny gel manicure. She gets through my feet. I'm not sure if she put a topcoat or not. I wasn't paying attention. It does not look like she put a topcoat or she didn't sand down the nail, so it was not smooth before she polished it. It looks very rigid and on top of it she smudges my left big toenail and doesn't fix it and I was a little taken a back we go to the chair upfront to do the manicure she barely soaks. My cuticles cuts them, and it hurts and then she cut it to the point that one of them bled and that's when I had had enough. I said I'm not going to get a manicure so I go up to the front to pay. She comes there she doesn't want me to talk to the lady at the desk, I can see that so I left and I called and the lady at the desk who said to please come back and that they'll give me a gift certificate. When you go to get your nails done, it should be a good time. Not a frustrating painful time lol I've never had a bad time there before but I appreciate the way The phone call went. It was good Customer Service but it might be time to find somebody else it's hard to go in a place after a bad experience. Even though I've never had one there before, so I guess I'll have to decide.

I got acrylic french tips and Lynn did pretty good but the filing is crooked and the attention to…read moredetail is low. It feels like they rush through most of it but take the most careful time with putting on the top clear coat of polish. I could just be really picky but just by first glance you can tell that the nails aren't straight and are all not the same shape but overall my nails are cute and i like them.

Fantastic spot. Inside is clean and modern. Drinks available during your service…read more Manicure and pedicure were porch on point! Jenny and Tran were great. Friendly and professional.

Great service and friendly people and the jack and coke was great too. Highly recommendedread more

Exquisite service & consistent. The quality is high-end and unforgettable. The vibe is sweet, soft,…read moreand cheerful each time I've visited. Recommend to my network often because the results speak for themselves. Love yall

Came here on a recommendation from a friend and Megan did very well on my pedicure. She's very…read moreattentive and makes sure your feet look amazing before leaving out! I plan to return to her in the future to keep my feet looking pretty!

The staff at this location are very kind and so care about the customer. I went with an appointment…read moreand was seen quickly. I truly appreciate the service. I must admit I have been spoiled with the salons in north dallas that provide cool beverages and more modern facility but the staff quality is not the same from the perspective of customer service. If your looking for quality service without the high end experience this is your place. The only reason I did not give 5 stars is a staff member cut my toe during a pedicure accidentally. She was a very kind older lady and even though I was injured I appreciated her kindness.

They always do a good job!!! I always leave satisfied. I would recommend them for service!read more

Tried the Nails Spot on a whim while in town. Needed a pedicure and was able to do a walk-in. Short…read morewait and had a very nice nail tech Amy, who was patient, kind and thoughtful during the entire pedicure. I got the Luxury pedicure with the green tea and gel add-on, I enjoyed the treatment it was pretty relaxing and chill. I wish I lived closer I would definitely come back again if I was in the area and highly recommend!

My husband and I have been coming to the Nail Spot for years. We always get great service. We…read morehighly recommend this establishment.

Ok y'all know I'm a BIG customer service reviewer and I am so glad we ended up here. There's…read moreactually a huge nail place across the way but they didn't have space for walk ins so we came here. It's small and only had a few attendants but they took us in and did a great job. After my pedicure was done, I was starving and telling my mom I could run to Starbucks and the lady piped up and said oh we have bananas and small bags of chips if you'd like? Total game changer hahaha I needed a little snack so bad! They def came through! I don't live here but when I come back to visit my mom, I'll def make the effort to come here again !!!

Not very perfect lol! Give them two stars I don't like they way they do the dip nails. Wayyy to…read moreslow ! The lady's are sweet ,but heh didn't like the way my nails came out .