I came in here for a full set and pedicure. It was a Friday evening and There was really no wait time. I was seated immediately. The ambiance was nice, and the shop looked fairly clean, so that's a plus. The man at the desk asked me what I wanted then asked how long I wanted my nails. I said, "Medium coffin shape, not too long." I thought him asking would mean he would relay that information to my nail tech, but I guess not.
The nail tech started on my hands as I was getting my toes done. I don't always prefer that, but it's efficient so whatever. The lady asked me how long I wanted my nails before she cut them and I said fairly short. She then said "No, coffin look better long." I asked her to cut them down some more and she said when she files them, they'll be shorter. Cool.
I'm sitting at her station and she begins filing. For a THIRD TIME in my visit, I ask this woman to make my nails shorter. She files them only to her desired length. I'm frustrated at this point, but she has already started painting.
HERE IS WHERE IT GETS CRAZY. I walk to the front and I'm ready to check-out. Not 100% satisfied with my nails--they're too long, sloppy application and this lady disregarded everything I said to her. When the man (same man who was standing there when I walked in) gave me my total, he said $60. I look at the price list which states $25 for the pedicure, and $25 for the full set. I ask him where the additional $10 came from. The lady who was doing my nails came up and said it's for the length.
I SWEAR IF I HAD NO HOME TRAINING I WOULD'VE PUNCHED THIS WOMAN IN HER FACE. Like are you seriously going to charge me something I REPEATEDLY DID NOT ASK FOR? I explained it the man that even when I walked in, I did not want long nails and I told her several times to make them shorter and she didn't listen. I sucked it up because I didn't want to be that person going off in a nail salon, but mannnnnnnnn. Please, please, please go elsewhere. Then she had the audacity to stand there watching me fill out my receipt for her tip. Not today, lady. I hope the power of my words go far because I was livid. If an establishment really does that to their customers--BLINDLY upcharge them and not care about their requests--that's not the type of establishment I want to keep returning to.
I can't stress this enough. Please, please, please don't do it. Go somewhere where your service is appreciated. read more