I went in today and Erica and her fellow employe , I forgot to catch her name met me with warmth and kindness. Erica was very patience and professional and explained to me , how to fill out the form I was seeking. I commend her on her service specialist skill. She is a great asset to this company read more

I came her to just drop off a package that already had a shipping label and EAs ready to go. In the main lobby off to the right side was the drop off bin. They sell shipping supplies in the lobby if needed. It was a weekday when I came and it was around 11:00am so there was plenty of parking in the lot but when I was leaving the lot had filled up quite a bit. read more

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'Rayray' needs to find another job. He is never warm or friendly. And he's supposedly a Ventura local and yet treats customers with no regard to be helpful. Every time I have the bad luck getting him as a representative at the desk it's always bad attitude. I wish they would keep him at Montalvo location only because the others working at Wake Forrest are great. read more

For days on end mail doesn't get delivered or picked up. This location has terrible customer service. read more

I have visited this location of the USPS more than a dozen times. I have consistently been served by professional, efficient, and knowledgeable postal workers. They have each been very helpful each time I have visited. There is easy parking and in/out access except when Buena is starting and ending their school days. The USPS is always organized and have all of the necessary forms on hand. I have used this location for mailing packages, not for their P. O. Boxes. read more

I used their self service kiosk today. It was so easy and convenient to use, especially since there was a very long line! It's usually not as busy but I'm sure they're really busy with the holidays. I had a QR code for my return, so all I had to do was scan the QR code and it printed the return label for me. I placed the return label on my package and put inside the drop box and I was done! read more

US Post Office - Mail Dropbox - Post Offices Near Me - Ventura, California

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We were lucky to see the parking lot empty. We were just dropping off a prepaid package. No one was really around. Kevin was very helpful. He was helping out another customer. He sounded very efficient. When it came to our turn, he answered all of our questions. Very sweet kid. A lot of associates could learn from this young man. Great service & our time there wasn't wasted. Please give him a raise! read more

I just walked in and out to drop off my package in the drop box. I wish there was a bin where it was pretty obvious to drop in my package. In other post offices, I have seen a big bin behind the counter. Maybe I just overlooked it, there might of been something there. I did not want to ask the employees since there was a line and they were busy with other customers. Lucikly, I was able to fit my box into the package drop box. I liked that this place was open for some hours on Saturday (10am - 3pm as of August 2024)! read more

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If there is bad service, it comes from the post master (which is a complete misnomer, in his case!). Our experience with this postmaster has proven not only to be unsatisfactory, but illegal as well. My husband and I are both disabled and 2 years ago they saw fit to end home delivery, ON OUR BLOCK! Now let me say, that the streets surrounding our block all continue to receive home delivery service. We asked what we needed to do to have our home delivery resume, we were told to get a letter from our doctor addressing our disabilities, and attach them to the application and submit them to THE POSTMASTER. This was done, and when we didn't get a response we attempted to speak to the man, he refused to come out and speak with us. The second time we attempted to learn the status of our application, this SUPPOSED Postmaster was heard to say, " I AIN'T GONNA DO IT!" This is completely contrary to Federal law for the accommodation to the disabled, also known as the American Disabilities Act... And THIS FEDERAL EMPLOYEE, is refusing to comply with a Federal Law. FROM THIS, what kind of Customer Service would you expect??? read more

A very nice post office with cheerful employees- something that I definitely haven' seen at other Post Offices. I stood in line for a bit, so I had the opportunity to losten to a few exchanges between the 3 employees and customers. The employees all seemed to be making an effort to be friendly and to provide good customer experience. There is adequate and free parking. read more

US Post Office - Interior - Post Offices Near Me - Ventura, California

Terrible customer service from Jesus. Went in for a change of address and they don't even have extra paperwork to file for the change of address. He informed me of going online and I told him it didn't work last time. His solution was for me to go to a different location. Don't have people working with nasty attitude like that. read more

The Wake Forest location is my absolute favorite Post Office. I love how they have the big package drop off bin for mail that's ready to go. It is so convenient and I appreciate that. I know some people are leaving negative reviews and accusing employees of being rude but I have never had that experience. I have witnessed customers stand at counter and demand and argue for the employees to make things happen out of their control and be treated poorly by said customers . This holds up the line for everyone and they are just trying to help everyone so I do not agree with the negative comments and I frequent the post office often . I appreciate all the employees at this location !! read more

25 people in line at 2pm, and they had two associates at open windows. A third associate walks up and the other 2 leave!! They never have anyone come out of the back for pickups only. Worst management/ Postmaster EVER!! It's too bad a negative star isn't available for this sadly run location... read more

These idiots consistently lose mail/packages and have zero care or accountability. I wish there was a negative star rating.

I had a last minute Mail Drop off that I needed to make on December 1, 2022. I called the post office ahead of time to see if they would still helped me even if I arrived 5 minutes before closing. They said they would and they did. They answered all my questions and I felt relieved knowing the letters would go out in time. Yay! read more

Excellent post office and conveniently locared. This is our post office for the area we live in and never had any issues. I have had mail on hold here, shipped packages during open hours, and after hours using their self serve kiosk and drop box. They also have held certified mail we missed while at work. You can also get stamps, packaging, and all things the post office provides. They also have PO boxes for rent. The postal office employees have always been courteous and provide acceptable service. We have been going here since we moved in to the area many years ago. read more

Always an unpleasant experience here. Rude staff. Especially Jesus, he is degrading and treats you like you are an idiot. Visit the Post Office on Santa Clara instead. read more

I have been using the U. S. Post Office on Wake Forest Dr in Ventura, CA for eight years now. I have always been serviced by the employees there with promptness, courtesy and knowledge where all of my questions were answered with knowledge & promptess. I can't remember all of their names, but some of the more recent employee names I remember are, the two employees with the same name, Jesus. We, who live in this area are blessed with this efficient & caring Post Office. Victoria R. Laux read more

There might be more difficult jobs than working under high pressure with ever more restrictive budgets, but the post office has to be up there on the list. Still, when I called yesterday about a possible problem with the address on a priority letter I'd sent the day before, the person who spoke with me gave me useful information and helped me figure out what to do to make sure the letter is delivered. That's just one thing, but I have a box at this PO, so I go there fairly often, and the employees are always efficient, courteous, and helpful. read more

The mailman just intentionally skipped my house when I was expecting something very important to come in the mail that I've been waiting for a while. Whoever was working the neighborhoods of todd ranch today needs to be brought up in charges and fired. I am very disappointed in the services today, and I will be speaking to corporate about this. read more

Be ready when you get to the front of the line...they are in a hurry to help the other patrons in line behind you. I usually have a question hence the reason standing in line and not dropping the package off. They have allowed me to step out of line after answering my question to finish with package before stepping to the front of the line to be next up. The office is clean and they get the job done. The line usually moves pretty quickly but there are always those days they don't. Staff has always seemed friendly and helpful. No restrooms for customers so be prepared if you have a long wait. read more

This is my "home" post office. Love just walking here or going by the drive "drop box". There's always a line, people, so don't get upset and just be warned you'll wait. They have, however, added a self-helping machine that allows you to enter the info of were you're sending your letter and parcel, pay with card, slap the printed postage and be on your merry way. Definitely convenient for people in a rush. I use this from time to time, but I rather wait in line since I like picking up a few stamps at that time ( you can buy them at the machine, but I like to pick the pretty ones they have to offer). Jesus and Mike are the friendliest and helpful postmasters. I don't know if that's their title . A plus, no vagrants roaming around unlike the the Main Street post office. read more

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This post office located across Buena High School has few associates that do not have customer service skills particularly an old associate with a ponytail and glasses. He does not provide you with a cost-effective alternative to send your letters or packages AND IS NOT HELPFUL instead, he does not respond to your greeting, and he is rude and irritable when you ask him questions showing low customer service skills and lack of training. Also, some associates are really helpful but other ones can mislead you by giving you different information that may end up costing you more money. Unfortunately, USPS does not work uniformly. For instance, sometimes some associates accept your letters with stamps and sometimes they reject it and ask you to place more stamps even thought the thickness of the letter complies with the standard thickness requirements. It is amazing that despite that the supervisor said it is up to the associate and authorized the associate to receive it but later on this guy rejects the letter by mail. He has issues definitely. Later on, I went to another USPS office and they ended up accepting it without requiring extra stamps. Why do they not work uniformly? Sincerely, this Wake Forest USPS office located in Ventura, CA needs to improve its business practices by training employees about stamps, sizes, and sickness of letters or packages. read more

I asked if my package came in for my parents they said they needed an address then he said oh no no I need tracking number if I had the tracking number I would have gone online the guy that helped me was a dick didn't help add all was rude wanted to argue with me don't come here at all avoid it with everything you can I herd him arguing on the phone with a customer fire his ass he was rude to everyone he had long hair in a pony tail get rid of him read more

I don't know if it was the post office's fault but my package was delivered and it look like it was opened. Thank goodness everything was there but I have never got a package from Amazon that looks like it was opened before. read more

US Post Office - Post Offices Near Me - Ventura, California

Eh. I guess this Post Office is ok. I like the location...right across from Buena High...easy to get to and easy to and from. Maybe my issue with this location is the same problem I have with a lot of Post Offices...the fact that they look so run down and everyone looks so overworked. I know the USPS is going through a lot of changes these days but this is one of those locations that needs mucho work. Maybe a good cleaning and some paint... Dont Starving Student do painting too? Maybe they can get together and work something out...lol. The workers there are nice and all but they look very overworked and plus it seems like every time I get in line someone has to take a break... Speaking of getting in line it seems like every single time I have been here I stand in line about 10-15 minutes. It really makes me want to go to FedEx or a UPS Store...I know its a little more expensive but its way more convenient. Plus I mailed a couple of cards Priority Mail on a Friday the other day and it took till the next WEDNESDAY to get to NorCal from SoCal. Now I know why they call it Snail Mail. :0) read more

I don't even want to give them one star. The people working behind the counter project the attitude of someone who would rather be dead than working there. Unfortunately, this is the post office I have to refer to when the mailman won't deliver the package to my door. Lines are always long, never more than one or two people working behind the counter, and you're dealing with disgruntled postal workers. I now know where the term 'going postal' came from. That job can't be that horrible. read more

Today I visited two post offices and boy were they 180° different. Everyone here was extremely helpful and helped me save plenty of money by telling me how to properly package my gifts. They went above and beyond and I can't begin to tell them how happy I am with their service. I would absolutely recommend using this office. read more

I come here often and I am always impressed with the professional clerks. They are efficient and professional and kind. Today I had Clark number 45. I don't know his name but he was excellent. It's pretty shocking to find a post office this pleasant read more

Been trying to call for over two weeks and no one ever answers the phone. I scheduled a redelivery for a package that should have been left at my apartment office, but was instead returned to this black hole of a post office. So package was returned tot he post office Dec 14th. I scheduled my redelivery on the 30th Hi January 6th...still no package, had to call the USPS main line to schedule another redelivery. I know you'r a post office and all, but come guys, show some respect for your customers by at least answering the phone or giving me an option to leave a message. This Christmas gift is now very late because of you. Happy Holidays. read more

Nice workers, but several times when I use the package drop bin to mail packages, my items are not scanned or accepted until tbe following day. The pickup deadline is 5:30 pm and I have dropped them off before 7am in some cases only to have them not be accepted or shipped until the next day. As an Amazon and ebay seller this is unacceptable because my customer think I am being dishonest about when their items were shipped based on tracking. read more

This place is too underrated. I've been to several postal offices and this one is not that bad compared to other places. The staff here is helpful and friendly but too many people come which is why it tends to get busy and the line tends to pick up relatively quickly as well. However, the service is fast and I've never had any issues with the place. Plenty of parking and easy to find location read more

So THANKFUL that our Mailman from the Wake Forest Branch took the extra time to get my package to me. It was addressed incorrectly. The street number was correct but street name was incorrect. The package contained my repaired wedding ring of 43 years. read more

It's an easy enough location to get to. Although I went on a Saturday afternoon. That might be easier than a weekday afternoon especially since this USPS location is right across the street from Buena High. I had to wait in line, which is not a big deal. Don't people know to prepare themselves for the wait when going to the post office? I hate it when people in line mumble to themselves about how they should open up more windows. Oh please. Get over it. When I finally got to the counter, I was helped by a friendly postal clerk. I really hand it to them ... there's a lot of grumbly people going to the post office and giving them lip ... but this guy was nice. (I may be biased because my father retired from USPS. But they really DO work hard even if you think they don't.) read more

Why should I give more than one star when the post office on Wake Forest won't even answer the phone?? It rings and rings and rings! If a private business just let their phone ring, they'd eventually go out of business. Oh, and if they had put my amazon package in my mailbox and not my not-so-trustworthy neighbors, I wouldn't have to be calling to find out how to get my package back! read more

They have lost my packages three times in the last nine months... All three times the tracking information shows as delivered to my parcel box... Which it hasn't... I go to the post office to let them know from there I am then sent to speak with a supervisor, the supervisor says I will have to file a claim or just tell the sender that I did not receive it so the sender can resend it... If you've ever tried to file a claim for a missing package through USPS you know that it is a nightmare... And simply asking for the sender to resend an item is not that easy either especially considering USPS shows as it was delivered. Basically it's an oh well we lost your package, you deal with it. Also the last occasion The supervisor got my number to call me when she speaks to the driver... I never got that call read more

Worst post office I have ever used always long lines,drop off box Is jammed shut all the time, always under staffed read more

My package was stolen by a USPS employee at this location. Marked as delivered to our front door - we were here at the supposed time of delivery. "Tammy" the head of this particular office, told me that the 50-lb package was scanned "215 yards from the front door" of my house. Uh, excuse me? That puts it a couple blocks away! All this amid promises that she would call me back and let me know what happened. Nope. She never called. To top it off, we've had a drivers license stolen and two titles stolen in the past 3 months that the DMV claimed were mailed. Given that we have a locking mailbox....well you get the picture. I bet the postal inspector would have a field day with arrests at this particular post office. Tammy should be fired and the postal inspector should visit this location with all its problems with missing deliveries. read more

Love this post office! The staff is Always so kind and helpful! It's my favorite post office of all!

This place is a joke. I was just in there right now to ship a package. I ask the lady a question about my package label. I turn around to the desk behind me to write on my package; not 15 seconds later the shutters go down and the place is closed. No one said a word to me. This is inexcusable and unprofessional. I've had so many bad experiences here in the past that I will now always ship UPS, even if it's more expensive. read more