It's hit and miss it matters who's there and what you need one time they lied to me and told them…read morethe information they had was exactly the same as HIPAA so the house I owned I lost a lease and I needed to evict somebody and although their mail went to my house and my mailbox They wouldn't simply give me the person's name and when I contacted the police of course they said if I contacted the police, they wouldn't do a damn thing well when I contacted the police it took them 10 seconds

Need updated phone number!!!! Love all the staff here!! Very friendly and helpful!!! Thanks to all…read morethe Aumsville postal workers!!!

TROY, whom I just corresponded with at the Salem Main PO was the most excellent customer service…read morerepresentative for the USPO than he probably gets recognized for. Every person I called for help either transferred me, I was cut off, and or was never assisted, the phone prompts made it very difficult. I FINALLY got through to TROY who answered and did what I requested and he was awesome to talk with! Give him the raise he deserves!

When I call the MAIN PO in Salem, OR, why is my call routed to a voicemail box that is full and not…read moreaccepting messages? My priority package was delivered to the wrong box at our central mail delivery point for our neighborhood. So I call my local PO and they "aren't responsible", won't help, direct me to the main Salem PO and then hang up on me. What a complete joke!

Always friendly and helpful when I go in. They don't hesitate to figure the best or cheapest way to…read moresend packages out. Always get the mail I'm supposed to get and the mail is always held when I need it held.

Absolutely atrocious carriers. They have refused to knock on my door to deliver packages of…read moremedication that require a signature because I have dogs. Then when I spoke to the post master she basically called me a liar and said I didn't answer the door when they knocked. I sit less than 15 feet from my door, and if they knocked then I would not only have heard it but my dogs would have barked. I was told to just answer my door next time, told it was the same carrier each day, told it was different carriers different days, told that the post master follows her drivers in the field, told they logged that they were at my house for 5 minutes (they weren't, otherwise my dogs would have barked and I would have seen them), and basically told this was all my fault. Great way to run a business

This post office routinely loses certified mail. The voice mail message box was completely full…read morewhen I tried to find out why my certified mail keeps going missing.

The main post office offers the most amenities available in town. The self service station and free…read moreshipping supplies make it easy for you to handle your business needs outside of their regular hours of operation. I've been purging some things recently and have found the larger drop down bin openings to be so helpful when I drop pre-paid packages off. The staff is patient, friendly and very accommodating. They've really hustled into high gear these past few years with Covid's increase in online shopping. Big thanks to the United States Postal Service! You matter!

Smaller yet convenient location with a 'do it yourself' shipping option and 2 oversized drop boxes…read morefor large packages. Buzzer for larger prepaid package receiving during business hours. Good signage and accessible hands free doors. One way in and out parking lot.

It has been 5 weeks since i moved into my new apartment and the key I was given for the mailbox did…read morenot work. I went to this location to initiate a new lock installed and was told it would be 2 weeks. In this time, I have been having to go from the location on 3624 Commercial to the 1050 25th st. The difference in customer service at this location is astounding. The large man with grayish hair is the most incredibly rude and dismissive person and from several other reveiws, I am not only one reporting him as such. I went in because informed delvery said my pkg was delivered to 3624 Commercial P.O. due to there being a hold on my mail (until I get a new key) this pkg was a medical test ordered by my doctor and was time sensitive. When I went to the counter, the rude employee was at the next terminal over and listening to the conversation. The girl at the terminal just kept asking for me to show her the informed delivery email. I asked her to please go check for my pkg, she refused to leave the counter and kept saying it isn't here and basically saying I never received such an email as they don't take pkgs there (???) the rude employee next to us chimed in with a "its not here" at which point I started to walk away from the counter trying to hold in my anger at both of them, but failed when the girl behind the counter said WOW like I had done something wrong! I lost it. The big guy kept yelling HAVE A NICE DAY to every word I said from there on out. He is rude and dismissive of customers without reason and if the complaints here are any indication, he should not even have a job anymore. I sure wouldn't if I treated customers the way he does at my job! Beware here..oh and I did finally find the Informed Delivery regarding my test and YES it was delivered to the 3624 location and SENT BACK tot he sender that same day! No attempt to send it to the correct location, nothing. No wonder they both knew my pkg was not in the back since they sent it back to sender! If you can, go elsewhere,do so.

I stopped in today to drop off packages It's the same…read morefriendly Post Office that I frequented when I worked downtown a few blocks away. It's not crowded and they recognize regular customers which is part of its charm.

THE ABSOLUTE WORST CUSTOMER SERVICE. AVOID COMING TO THIS LOCATION IF YOU CAN…read more I stopped in today to mail a package and the two women working there were very grouchy, and rude. They did not want to be there and it showed. While I was in line, one of the women working there greeted me so rudely asking if I knew what I wanted while her eyes rolled to the back of her head. I then asked for tape and both women were not helpful in explaining the different tapes that I may use. THE MOST TERRIBLE CUSTOMER SERVICE EVER! I suggest reading "Hug your Customer" by Jack Mitchell.

Not sure what's going on with the Post Office in Independence, Oregon but I live less than 100…read moremiles from your location and you sent my package to the other side of America. Why? Thank goodness it wasn't live plant's, they'd be dried out by now. As of today, my package is 13 day's in transit. That explains why it was in limbo for 7 day's. If I'm lucky ( so far I haven't been.) I'll see my package before the end of November.

I started bringing my packages here, instead of traveling the 14 miles to Corvallis. Service is…read moregood and packages seem to get to their destination in time

I went in to get new keys for my mailbox after moving, and the staff made it simple, quick, and we…read morewere able to get the same price as ten years ago to get a new key set, which was a pleasant surprise. Great experience, you get three keys that you're allowed to copy for $40, and in today's economy, that's a steal.

The postal workers are always friendly and helpful in Albany! They smile and offer advice.read more

Always courteous and helpful employees. Never too long a wait. Easy location. Nice variety of…read morestamps.

This is a deplorable location for the USPS. The main post office isn't much better. Had a package…read moredelivered that they damaged and the sender filed a claim. Received a letter stating that I could take the package to ANY post office to return for the claim. The counter person was rude and very unhelpful. Finally, after being argumentative, got a supervisor to take a look and she was also fairly rude. I was told I would have to take my package to the Main office where I would need to see a customer service rep. because they apparently cannot do the whole job at this location. The Main branch is also the passport location. Again, the customer service was frustrating. The whole process for their failure to deliver a package that was undamaged took nearly an hour. Employees really need some retraining at the West Salem branch. Complete and utter infuriating situation that the USPS caused.

They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

I use this store frequently for shipping and printing. The staff here have been very helpful,…read morefriendly, efficient. They answer my questions when I call ahead and my printing is ready. They loan me their hole punch so I can put items in folders. They spiral bound a book for me. Returns to Amazon, or other shipping have been a breeze. I highly recommend them!