They don't answer the phone ever no matter what time u call and their delivery system leaves…read moresomething to be desired

I had a package say it was delivered in my locked mailbox but it was not there. I don't live with…read moreroommates and I'm the only one with a key to this lock box. I work a 9-5 job m-f so I can't go to the post office during their normal hours. They don't pick up their phone. Every hour I'd call them 7-8 times and nothing was picked up. 83 calls total over the course of 5 buisness days and I got them to pick up twice. The first time they were very helpful, told me they'd talk to the delivery driver to see what was going on and the would give me a call back with more info. Over a buisness day goes by and no call back so I start grinding out calling them every hour 7-8 times until someone eventually picked up again and told me "yeah it's lost go file a claim" of which I have the second I noticed it was missing. You get a confirmation email saying "well get back to you in 1 buisness day about updates on your situation" and on the website where the claim is it says 3 buisness days. I waited 4 buisness days and nothing. So I'm out an expensive package, several hours trying to call to get updates (I called throughout the entire day starting at 8:30am on the dot and my last call would be about 4:55pm). I don't know what other words I can use to express how unprofessional, unhelpful, and unmotivated these workers are.

Courteous Staff, helpful and friendly. They helped me send…read morean international letter with a smil!

been waiting on a payroll check to be delivered for 3 weeks now still hasent showed up. yesterday…read morewaited on another payroll check to be delivered. by 230 pm when the mail had not come went into the post office to try and pick it up. but it had covienrly just been sent out for delivery. so when mail had not been deliverd by 445pm i called the post office and they said my usual carrier was out and the person they sent out needed help delivering the mail. as of 3 am this morning im still waiting on the mail to be delivered. i know this because i kept checking the outgoing box and the same mail from 9 am feiday is still in the outgoing box at 3am. im waiting on a payroll check for the second time but just getting excises not service

They have always been super helpful and friendly. I got a…read morepo box for the first time and they've been very understanding ding as I still figure out how often to check it haha The place is clean and easy to know where things go. Your average post office, but with friendly faces and not so long of lines haha

Set up a PO Box very easily. The service in the office is great.read more

TROY, whom I just corresponded with at the Salem Main PO was the most excellent customer service…read morerepresentative for the USPO than he probably gets recognized for. Every person I called for help either transferred me, I was cut off, and or was never assisted, the phone prompts made it very difficult. I FINALLY got through to TROY who answered and did what I requested and he was awesome to talk with! Give him the raise he deserves!

When I call the MAIN PO in Salem, OR, why is my call routed to a voicemail box that is full and not…read moreaccepting messages? My priority package was delivered to the wrong box at our central mail delivery point for our neighborhood. So I call my local PO and they "aren't responsible", won't help, direct me to the main Salem PO and then hang up on me. What a complete joke!

They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

I use this store frequently for shipping and printing. The staff here have been very helpful,…read morefriendly, efficient. They answer my questions when I call ahead and my printing is ready. They loan me their hole punch so I can put items in folders. They spiral bound a book for me. Returns to Amazon, or other shipping have been a breeze. I highly recommend them!

Always courteous and helpful employees. Never too long a wait. Easy location. Nice variety of…read morestamps.

This is a deplorable location for the USPS. The main post office isn't much better. Had a package…read moredelivered that they damaged and the sender filed a claim. Received a letter stating that I could take the package to ANY post office to return for the claim. The counter person was rude and very unhelpful. Finally, after being argumentative, got a supervisor to take a look and she was also fairly rude. I was told I would have to take my package to the Main office where I would need to see a customer service rep. because they apparently cannot do the whole job at this location. The Main branch is also the passport location. Again, the customer service was frustrating. The whole process for their failure to deliver a package that was undamaged took nearly an hour. Employees really need some retraining at the West Salem branch. Complete and utter infuriating situation that the USPS caused.

This post office routinely loses certified mail. The voice mail message box was completely full…read morewhen I tried to find out why my certified mail keeps going missing.

The main post office offers the most amenities available in town. The self service station and free…read moreshipping supplies make it easy for you to handle your business needs outside of their regular hours of operation. I've been purging some things recently and have found the larger drop down bin openings to be so helpful when I drop pre-paid packages off. The staff is patient, friendly and very accommodating. They've really hustled into high gear these past few years with Covid's increase in online shopping. Big thanks to the United States Postal Service! You matter!

I went to the post office this morning after not having any mail Aug 29,30, 31 and the 3rd of…read moreSept.According to daily mail online I should have 15 pieces of may for those days. He went in back room and brought out 2 pieces of mail that I was suppose to get anyway today Sept 4, what happened to the rest of my mail they had no answers.There were 6 people in line and half of the people had the same issue as I was having, I want to know how can they not deliver our mail they are federal employees. We live on South Abiqua Rd. Ken W

I like the folks at the post office in Silverton very much. Always friendly, always helpful as…read morepossible. What is VERY disappointing, however, is the fact that the building and grounds, which were very nice when brand new not too long ago, have fallen into a terrible state of disrepair. There have been ceiling tiles inside the building, right over the heads of the workers at the counters, missing and water stained because of a leaking roof. The employees actually have to put buckets on the counters for the nights and weekdends during the rainy months of the year. This has been going on for almost two years now. The grass is always dead and weed-filled throughout the Summer. The bushes and shrubs outside are all over grown and not maintained. The grass is very often over grown and tall, full of weeds. The sidewalks haven't been edged in years.. I could go on and on. It is very disappointing. The Post Office is supposed to be the one business in town that is a beacon of cleanliness and order. It is no wonder that many friends have commented that they have not even been to the post office in years. It's just not a very inviting atmosphere. In fact it is quite depressing to see it's state in an otherwise beautifully kept city!

I have been in many times to Fee mail depot. We are lucky to have a drop site here without having…read moreto drive to Salem, Corvallis or Dallas. All of the times I have been in there they have been overly helpful, patient and friendly. For all your mailing needs fee mail depot is the place to be!

Mary is amazing! Super informative and knowledge. She was a huge help in with my holiday return!…read moreThank you Mary!! I'll always use mail depot from now on!