They have always been super helpful and friendly. I got a…read morepo box for the first time and they've been very understanding ding as I still figure out how often to check it haha The place is clean and easy to know where things go. Your average post office, but with friendly faces and not so long of lines haha

Set up a PO Box very easily. The service in the office is great.read more

They don't answer the phone ever no matter what time u call and their delivery system leaves…read moresomething to be desired

I had a package say it was delivered in my locked mailbox but it was not there. I don't live with…read moreroommates and I'm the only one with a key to this lock box. I work a 9-5 job m-f so I can't go to the post office during their normal hours. They don't pick up their phone. Every hour I'd call them 7-8 times and nothing was picked up. 83 calls total over the course of 5 buisness days and I got them to pick up twice. The first time they were very helpful, told me they'd talk to the delivery driver to see what was going on and the would give me a call back with more info. Over a buisness day goes by and no call back so I start grinding out calling them every hour 7-8 times until someone eventually picked up again and told me "yeah it's lost go file a claim" of which I have the second I noticed it was missing. You get a confirmation email saying "well get back to you in 1 buisness day about updates on your situation" and on the website where the claim is it says 3 buisness days. I waited 4 buisness days and nothing. So I'm out an expensive package, several hours trying to call to get updates (I called throughout the entire day starting at 8:30am on the dot and my last call would be about 4:55pm). I don't know what other words I can use to express how unprofessional, unhelpful, and unmotivated these workers are.

The employees have been kind and helpful every time I am in, even on days that there's long lines…read moreand they've clearly been really busy or short on staff.

I tried to speak with a service representative. spent half an hour fighting the robot on the phone…read more this is by far the worst experience I've ever had. I cannot believe this level of unprofessionalism from a company. fix your phones. let us talk to a real person. there was literally no option at all to speak with a representative. there's gotta be some violation because of this. the value of this company is garbage and I'm pissed. do better USPS.

Not sure what's going on with the Post Office in Independence, Oregon but I live less than 100…read moremiles from your location and you sent my package to the other side of America. Why? Thank goodness it wasn't live plant's, they'd be dried out by now. As of today, my package is 13 day's in transit. That explains why it was in limbo for 7 day's. If I'm lucky ( so far I haven't been.) I'll see my package before the end of November.

I started bringing my packages here, instead of traveling the 14 miles to Corvallis. Service is…read moregood and packages seem to get to their destination in time

Usually a fairly fast and convenient experience. My last experience with them was amazing and that…read morewas over the phone with customer service. There's times when USPS isn't so great but that's really the case for a lot of businesses. I prefer to rate based on employee, not the business as a whole. Personally, they seem to be better overall lately in my opinion. At least here in Willamina, anyways. I can't speak on anywhere else.

Worst customer service skill ever, the lady with the brunette hair is always rude every time I come…read morehere. I thought maybe a couple times she was just having a bad day but NOOOO she is not helpful at all and should work somewhere that requires no customer service skills because she has NONE.

Incompetent jerks! Refusing my mail & packages for weeks for no reason. Bad communication at the…read morecounter. Lazy old mean man you can't even understand. I just moved here. I hate them! They sent my stuff to China!! WTF!

Always courteous and helpful employees. Never too long a wait. Easy location. Nice variety of…read morestamps.

This is a deplorable location for the USPS. The main post office isn't much better. Had a package…read moredelivered that they damaged and the sender filed a claim. Received a letter stating that I could take the package to ANY post office to return for the claim. The counter person was rude and very unhelpful. Finally, after being argumentative, got a supervisor to take a look and she was also fairly rude. I was told I would have to take my package to the Main office where I would need to see a customer service rep. because they apparently cannot do the whole job at this location. The Main branch is also the passport location. Again, the customer service was frustrating. The whole process for their failure to deliver a package that was undamaged took nearly an hour. Employees really need some retraining at the West Salem branch. Complete and utter infuriating situation that the USPS caused.

I stopped in today to drop off packages It's the same…read morefriendly Post Office that I frequented when I worked downtown a few blocks away. It's not crowded and they recognize regular customers which is part of its charm.

THE ABSOLUTE WORST CUSTOMER SERVICE. AVOID COMING TO THIS LOCATION IF YOU CAN…read more I stopped in today to mail a package and the two women working there were very grouchy, and rude. They did not want to be there and it showed. While I was in line, one of the women working there greeted me so rudely asking if I knew what I wanted while her eyes rolled to the back of her head. I then asked for tape and both women were not helpful in explaining the different tapes that I may use. THE MOST TERRIBLE CUSTOMER SERVICE EVER! I suggest reading "Hug your Customer" by Jack Mitchell.

I have worked with Michael Kockelman and Kenzie going on 2 years now. The service they provide is a…read morecarriers dream. They go above and beyond on helping find suitable loads for my trucks. Michael even went as far as finding our trailer that had been stolen and in MN. I would give 6 stars but you don't have that.

I was hired here March 25th. Its a great company or so i thought. I was let go yesterday. I dont…read moreagree with their reason as to why but oh well. What is messed up is that they chose to fire me without coming to me and giving me a chance to fix whatever i was doing wrong. My first day i sat there being "trained" by a girl who didn't even talk to me unless i had a question. The other lady hired the same day as me already had her desk and was learning her very first day. The next lady that trained me was talking to and treating me like i didn't know how to do my job. I had a check in with the lead of that department and my boss. When i spoke up and told them how the other lady that "trained" me. Their response was and i quote "yeah me thought that might happen" REALLY!! IF YOU THOUGHT THAT WAS GOING TO HAPPEN WHY DID YOU PUT ME WITH HER IN THE FIRST PLACE. That's pretty messed up. In a work environment everyone should be treated the same... Apparently not. Everyone in the department i was in was being treated the same except for me... It was like i was being tossed to the wolves.