Everyone working here is really nice. Customers can be so impatient, especially with long lines…read more And these folks are professional and kind and clear. Grateful that they are open on a Saturday.

Three weeks ago I made an appointment to apply for a passport for my toddler. Show up to my…read morescheduled appointment 3/7/2026 to find out they have not had a "passport agent" for over a month and they would not be able to help. No notice received prior or some kind of courtesy cancellation and USPS website does prevent from scheduling an appointment at this location.

Decent location for your mailing needs. Well situated in the middle of the City. Has adequate…read moreparking. Clean facility. Some cons are: usually long wait time - wish there were more clerks on duty. Self serve lobby hours closes promptly at 7pm weekdays - Wish they closed at 8pm like they used to a while back. No shade for cars in summer time.

Do not trust this office. Had an international package, tracking showed out for delivery. They…read morepassed by my house and delivered nothing. Afterward, they set package status as "Arrived at hub". I called two days after and the manager/supervisor named Osama supposedly looked for it but couldn't find it. Claims it was lost. A week later, they tried to do the same thing to another package until I called right away and they found it. I highly recommend to not use USPS as your delivery choice for packages. There are thieves there and their managers cannot even see who updates the tracking and have no willingness to do their jobs.

Good morning.! The two gentlemen are professional and…read morenice... always greets you with a polite smile. But the young lady who does the passport's is extremely rude. Never acknowledge anyone and always keeps you waiting until she finishes stocking. Someone needs to have a conversation with her. Or retrain her on customer service.

NOT recommended-Drive to Palm Desert OR BEST La Quinta: 1…read more LAZY staff : Carrier & Counter 2. Carrier ignored sign on door asking to please leave pkg w/ neighbor 150 feet close 3. Counter person I/s PO said PKG NOT HERE (ref'g my ID & address-no rcpt) after they refused to give pkg to my NEXT DOOR neighbor 4. I had to return to PO a 2nd time with my printed rcpt & -DUH -they then "found" pkg 5. Poor inventory mgmt: they were -OUT (twice) of a v BASIC/NECESSARY 6. ADDRESS CHANGE FORM DRIVE TO PALM DESERT *OR* B E S T La Quinta & U WILL SAVE TIME & Brain Cells too...!

Kevin is a loose cannon .. The guy is as rude as they can be... I walked up to the line as soon as…read morea customer was finished and he shouted at me wait till I call you ... Fair enough than he ask me what was so funny I said he was funny... He than told me to never come back again.. Meanwhile I had my little puppy with me and was just mailing out my taxes ... The guy definitely needs a speaking to!!! I asked who is manager was he directs me around the corner ... I didn't see manager so I though I just yelp it instead.. He goes yep 30yr here with the postal service ... I'm like great ... I bit my tongue and laughed inside as I kind of felt bad for him ... There was no reason to really speak to me the way he did nor did I feel he needed to escalate his attitude while I was actually very chill ...

Hands down the best post office ever! The postman behind the counter with the glasses is always…read morehelpful, friendly, and patient. He's like this all the time, even during Christmas and Thanksgiving!

This post office is one of the most pleasant in this state. This one is great!…read more I'm not sure what the other people that reviewed this place are on, but the dude that usually does MLCC is great. He's always through his route at the same pace every time! The african america guy (whose name I regretfully forgot) is always on top of things. Intercepting a package worked a couple of times, which I feel like is hard to do when you're serving an expanding city. I'm grateful to them. The receptionists are pretty patient and don't make me feel bad when I inadvertently give them extra work. The lobby is kept clean and tweaker-free 99% of the time which is hard to do in this state. It's never too busy really, either. They're also open on Saturdays which is a perk to the consumers. They also have supplies available quite often.

This is the 4th time they lost my package and it annoying i dont know if there stealing it or just…read moredont pay attention when putting the mail in the mail box but u have one job and they suck.

Stopped by, sign in door "will return at 1:30." Came by later, very unfriendly. Stood there for…read moreapproximately 10 minutes with no acknowledgment. Was only helping one customer.

These people never answer the phone, I've called over 20 times today way before closing time and…read morethey don't answer the phone. Update 10/15/2025: I tried calling again this morning, multiple times, no one answered the phone, and they have now blocked me or somehow restricted my phone number. This is literally a service that I use and pay for. Run away from this location, use any other one but this one.

Open on time!!! I'm convinced this particular USPS is having an incompetence competition with the…read moreother Palm desert location.

When you are in the desert some times ppl of color do not like to service their own ppl. Just left…read morehere & chose to find another branch. AWFUL service & demeanor from a hispanic woman here. She appeared to pick who she wanted to be kind to based on appearance and/or if she thought you were local or visiting. 10 thumbs down. I will not be back.

There's a phone number on the website to schedule a notary appointment ahead of time. I expected…read moreavailability to be days out, but when I called, she was able to meet the same day. The notary was extremely helpful and provided high-quality customer service throughout the process. Overall, a great experience--I'll definitely work with Post N Ship again for any future notary, shipping, and printing needs

These Guys are incredible at their job. Their welcoming atmosphere is accompanied but friendly…read moresmiles and polite conversation. Very pleasant to deal with and informational as needed, I have been there when it was extremely busy and none of them ever got stressed or reluctant while dealing with their customers. I would highly recommend them if they have the service you require, I only visit when I have a UPS or FedEx package to send, although they send out USPS mail as well. Keep up the great work you all do because you never know how a positive attitude could change someone's day!!

I came to pick up my mail on hold at the US post office on Sunrise in Palm Springs. What a…read morehorrible experience! First I waited in line for 10 minutes to speak with someone at the counter. When I finally get to speak with someone, I'm informed I have to go to another window to pick up my mail. I'm still waiting..its been 30 minutes thus far. Finally got to the window...wow...just to pick up mail so it doesn't get stolen from my locked mailbox.

I had a problem with a priority mail box shipped to me. It was tracked as delivered. No one could…read morefind it. I went to the Palm Springs Post Office and I was seen by a supervisor in aprox 10 minutes and the package was delivered to my office reception desk that same afternoon.

When a problem comes along You must ship it…read moreBefore the cream sits out too long You must ship it When something's going wrong You must ship it... This place makes it easy to ship it. Easy pease. 5/5 Service Had to make a Quick stop to return an Amazon package. They also have a kiosk on the side for Amazon returns (Didn't use it this time). No line just walk in and out. 4/5 Parking Located in a shopping center with a market but plenty of parking. Not too many spots up front but get those steps in. So if you need to ship it swing by this UPS store. Psalm 138:3, God bless

Really want to thank Julio for his terrific customer service. He was so efficient and professional…read moreand handled my needs in less than one minute. He had other customers in the store and was handling their needs as well -- some had to fill out forms, write addresses, so I was able to slip in, but Julio treated every customer like we were the most important person in the store. I will drive the 25 or so minutes from home just to shop / mail / box here because of this young gent's superb attitude & service. And a nice guy as well. Everyone in the store seemed happy because Julio deftly took care of us all. Thanks, UPS in Cathedral City, for your first-class employee & patron care.