This office is a joke - won't answer the phone at all. Have made several attempts to call and…read morewaiting for a little over 3 minutes, I get a busy signal. Also received a notification that a PKG was returned at 9:45 this morning due to "insufficient information" which is interesting since it's now 3:55 in the afternoon and mail person HASN'T EVEN BEEN HERE TODAY!!!!!

Inside the city limits of Redmond, delivery by USPS is not reliable…read more Out for Delivery, Expected Delivery by 8:00pm REDMOND, OR February 21, 2026, 8:37 am 9 hours later... nothing. Every day, for 5 days the delivery date was specified for yesterday, 36 hours ago. Terrible weather these days. 50° plus daily highs all week. Including today's "heat" wave in the depths of a February winter.

These guys are AMAZING. So kind. So polite. So professional. I called and asked about having a…read morepackage held (it was an important prescription that the mail order pharmacy screwed up the shipping on) so that I wouldn't miss a dose. They bent over backwards to find the package, hold it, and make sure we got it as early as possible. Misty was the one who answered my call and she was the epitome of professionalism and kindness. I know postal employees get a bad wrap, but, this location deserves a commendation.

I can compare this post office to the DMV, long lines... Understaffed and antiquated, they are…read moredishonest when it comes to attempted deliveries, I never had these issues when I was living in Terrebonne... and I lived on crooked River Ranch and got deliveries regularly, but not in Prineville, honestly... They suck

Your web info should include the time you close for a lunch break. Before leaving the house, I…read morechecked to see if the Powell Butte office would be open and the hours did not mention this. Thank you.

It would be nice if they could remember how to utilize the parcel lockers. They now are forcing us…read moreto pick up our packages at the post office creating long lines and long wait times with only one person working at the counter.

I love quaint and simple post offices in small towns like this. Admittedly, I dread going to the…read morepost office in Indy- there's always a line and it tends to be a stressful and time consuming experience. I stopped by this post office during my visit to pick up some stamps to send cards and postcards. They had an impressive selection of fun stamps and a handful of cards for sake. The lady working behind the counter was helpful and patient. Overall, a positive experience.

Great staff, though a little undermanned. They have really come through for the local communityread more

I love having a downtown Post Office. Very convenient, and the service and friendliness is superb.read more

The gals who work at this post office are amazing. They are very friendly and efficient, even when…read morethere is a long line and I can imagine they are under some stress. Also, they always provide options in terms of cost, packaging, turnaround, insurance for whatever you are delivering. I hope that nothing changes in this post office!

Wow. Unlike the DMV office I just visited and reviewed, the local Post Office seems to be the…read moresubject of considerable Yelper wrath. I never challenge other Yelper's reviews (I wasn't there, I didn't experience what they experienced) but my two interactions with this PO have been of an entirely different character, downright pleasant even. On the first visit, I stopped by to see if there were issues with receiving mail at my new address. My mailbox had been empty for a week or so, even though I properly completed a change of address with the Post Office. The person at the counter - whom I waited mere minutes to see - was sympathetic and directed me to the back office to speak to someone. That person, whom I waited not at all to speak with, promptly engaged with my issue, looked up and verified my change of address, checked in the back for mail that might have been held and then told me she would speak to my carrier to make sure there are no issues. I left the PO about fifteen minutes after I arrived feeling pretty good about getting my mail delivered (which it was starting the very next day). The second visit was more routine. I used the self-serve package machine to weigh out and stamp a large envelope. Worked just fine. But then I bought some stamps from the machine and after the transaction completed - nada. No stamps. So I joined the line to see a counter person, waited all of two minutes and explained my situation. He immediately said 'yeah, they sometimes hang up in the machine' and went out to retrieve the stamps for me. A minute later, I'm out the door having mailed my package and bought some stamps. Can't ask for more. Parking is a bit tight during busy times but people come and go quickly, so a spot should open up.

Is the USPS on vacation here in Bend, OR?? Have not had any mail delivery since 12/9/2025. No…read moremail 12/10, no mail 12/11, no mail 12/12 and nothing yet today. They are delivering Amazon packages though! I did catch the USPS out delivering the Amazon packages and he said they were literally dumped with pallets of packages from Amazon. Perhaps Amazon needs to pay a subsidy during the holiday season so the USPS can hire the additional hands needed? Or Amazon should consider a presence here in Bend! This is all affecting the small online business I am attempting to operate here in Bend. I still have 2 packages that were hand carried to the USPS at 97701 on 12/9/2025 and as of 12.13.2025, they have yet to be scanned for tracking by my customers. We have no way of knowing where they are. Customers are paying $5.50 for the USPS service and this is not the service they expect to receive.

I've only been to this location once to ship something in person. My experience was good in that…read morerespect. Like most Portland USPS shipping clerks, the staff was cheerful and friendly to the point of sometimes gabbing with customers while others wait in line and no one seems to mind (this is a rare gift, Oregonians. Read Brukowski's "Post Office" or ask yourself where the slang term "going postal" comes from, if you don't believe how surly and unhappy postal workers are in most other states). However, I've lived in the Creston-Kenilworth neighborhood for over a decade now, and I have to say that it's probably the worst carrier service I've ever had in my entire life. I can't count how many times I've done their job for them, personally delivering mail to neighbors or people I don't know blocks away after it ends up in my box for some unknown reason. It's happened so many times over the years I think I deserve a tax deduction or government stipend check for my efforts (although the check would probably be delivered to the wrong address most likely, so I'd take the deduction if offered, ha ha). I almost don't want to post this in fear of never getting any mail again if someone from that distribution center actually reads this, but if they don't know what's really going on with their carrier service that would be just as bad for everyone in my neighborhood.

I like this location. They have super friendly staff. Warren is super helpful, knowledgable and…read moreefficient. It's in a tricky spot as far as traffic is concerned. The parking lot is small, but there is also ample street parking. I can only imagine the abuse and expectations the general publics puts on the staff working here. They all seem pretty kind and patient and are just doing their job. I do wish they had a machine to purchase stamps or weigh and pay for your own packages like I've seen at other locations.

Great local office with wicked friendly, helpful and knowledgeable staff. Their rapport with…read moreindividuals, and the personalized service given to everyone makes me want to go inside and buy stamps, or mail care packages, more than usual.

For some reason every time I am supposed to get an Amazon package on sundays they have a problem…read moredelivering it, says the driveway or front door inaccessible, when nothing has changed since the last time they delivered something during the week. Literally happens every delivery attempted on a Sunday.

Ongoing battle with the post office and postal carrier for the last three years. Repeatedly…read morebreaking packages or leaving them hanging out of the mailbox, which then gets stolen. I have documented every time it happens and shown them videos and pictures and they just don't care. Today I have to go in to the post office because the postal courier jammed a package in the delivery side of our mailbox and there's no way to open it without cutting the box or completely breaking the rest of the package. The package is a large bottle of supplements for my pregnant wife, which we have no way of accessing. Going to file a complaint and have the post office fix it and if they don't, I'm going to file a police report for vandalism of mailbox and hopefully press charges and get a lawsuit going.

Another misdelivered package. My package is in a parcel locker elsewhere and someone's package is…read morein my parcel locker. Now, I have to lug the package to the main branch and drop it off while my package will be "lost". Amazon will likely refund me and pass on that expense to all other customers. How much does the USPS incompetence cost all of us. When given an opportunity to choose my delivery service, USPS is my absolute last choice.

This place is super convenient, the nicest staff ever,Jonnah, and overall it gets the job done!read more

They are Scam Artists... it goes like this, After your in they will wait 3 months. Then they will…read morejack up your rent. Mine went from $78 to $98 without notification until after they did it. Then you will call and they will tell you they will take off $10. What they get is the hike they wanted, while most people will think they got something, when all you got was a rate increase without appropriate notification. They still got their price hike. This is a recurring scam. GO ELSEWHERE.