I want to start out by saying neighbor impact is an amazing resource for the community and for the most part has been very helpful. But recently I had a bad experience with Monica. I am an ERDC childcare provider and I had to take an orientation class. I was directed to Monica to get signed up. I had been trying to reach her for 3 weeks now and still haven't heard back from her. I reached out to someone else at neighbor impact who forwarded my email to her and told me she got a new laptop and the emails weren't transferred. I emailed several times after that and still haven't heard anything. Her mailbox is full so I couldn't leave a voicemail either. She later fixed that, so I was able to leave a voicemail but never received a returned phone call. I reached out to the direct pay unit, who told me to just keep calling. I ended up just signing up for a class in a different county because I'd rather not waste my time every day calling and emailing. It's very inconsiderate how I've been treated by her. Everyone else at neighbor impact is always so nice and easy to get a hold of. But this experience has really bothered me and stressed me out because I only have a certain amount of time to take the class. read more