Aiden, a self purported supervisor, for no apparent reason other than he can fog a mirror, came out to review a truckload of excess building materials my wife and I had to donate. He was apathetic in relation to our offerings, commenting on this or that in a confused manner, in no way appreciating the fact we were delivering free items, the fundamental supply for the Habitat business model.
He directed that they would take "some" items at the drop point and some would need to go to the "North side", with others. Since I had never been directed to anywhere but the main drop off point before, I asked the natural question as to what determined how the goods were classified per which side of their building it would be accepted. He responded with a non answer that literally meant nothing, saying "we take x, y and z types of goods here..."
and on the other side...?
He responded, literally saying on the North side they take x, y and z types of goods there. I followed up again when it seemed he was satisfied he had actually been responsive. He repeated the same nonsense. When I asked a third time suggesting he was not answering the question, he became rude and insolent, interrupting and talking over me indiscriminately. When I suggested that I now had asked the same question 4 different ways, and still did not have a reasonable answer, he interrupted and argued he had ANSWERED MY QUESTION FOUR TIMES, as if I were too dumb to understand plain English.
Since I have been teaching customer service skills to employees of companies with high value clients for over 30 years, I suggested that he as a paid professional should not be so quick to be rude or impatient with customers (especially those taking the time to deliver and donate free materials to your doorstep, which you then sell and maintain your reputation as a habitat supporter upon). He could care less and shouted over me insisting again he had answered my question properly. (I think I would be the first one to know if my question had been answered, Aiden).
A real disrespectful tool. Definitely not supervisor material. Someone I would recommend to my clients be allowed to go work for the competition.
After Aiden managed to frustrate the situation needlessly, I asked for a manager. He insisted he was in charge and refused to get anyone else. Finally, a young Asian came out and listened to my thoughts, and answered my question. Aiden though it would be good to get in my face repeatedly and make matters worse while I tried to speak to another "supervisor".
When I asked him repeatedly to stand away and be quiet he pulled out his phone and attempted video me in an attempt to portray me as the villain. When I continued my discussion with the patient young woman, he interjected and told me they did not want my goods now or ever and banned me from the store.
What ridiculous and disrespectful behavior from such a young man toward an older couple for the sake of his own entitled hubris.
When I finished my conversation with the young Asian woman, I thanked her, told Aiden, who was still going on at me, that he could use a lot of training, got in my truck and pulled slowly around to the North side of the building and completed our donation with the personnel there, without incident.
Oddly there is no one to talk to about such things at Habitat either here in Bend or at the regional headquarters, as no one apparently cares enough to return a call or even post their actual direct phone number on line. I really do not care for charitable organizations who make their reputation off the backs of ordinary citizens who make ALL the donations, then fail to offer transparency or care about resolving issues or complaints. read more
