Had a terrific experience with Nick at Polished Appliance Repair. Scheduling was easy - a human…read moreimmediately answered the phone, was knowledgable about my dishwasher (Fisher and Paykel) and scheduled an appointment quickly. Nick communicated clearly the time period in which he would arrive, assessed the problem and fixed the dishwasher with a simple adjustment. In addition to being competent, he was friendly and respectful. Highly recommend!

I had a terrible experience with Polished Appliance. Communication is essentially nonexistent. They…read moredon't answer their phones, don't follow up after leaving messages and leave you completely in the dark. Everything is done by email-when they decide they want to follow up. Technicians spend very little time on-site and seem to provide inaccurate or incomplete information. The technician was at my home but made errors with the paperwork, which resulted in my work order being incorrectly closed. I then had to go through the owner to have it reopened, which was incredibly frustrating and time-consuming. After months of frustration and no resolution, I had to bring in another local appliance company, who quickly diagnosed and properly fixed the issue. Polished Appliance was a complete waste of time. I would not recommend them to anyone looking for reliable or professional service. I would strongly recommend running from this inept company and save yourself the frustration.

Ryan was great. He was able to squeeze us in and did a great job diagnosing and repairing our 20…read moreyear old Maytag washer. 5+

Have had an outstanding service request for 3 business days; left a VM for the vendor three days…read moreago, no reply. The home warranty company reached out to them also, no reply. Extremely unprofessional.

What nice people. We wondered in a couple of days ago…read morelooking for a used clothes dryer but not ready to buy necessarily. But after talking to them, we had them deliver a nice used dryer that afternoon and are very pleased. Excellent price and warranty. Used it a couple of times and works great. Very highly recommend them. Mark Clement

best used appliance repair shop I have found. either bring yours in for repair, or buy one of their…read moreused appliances. what a lifesaver!

Top notch provider of servicing on in home major appliances. High Desert Appliance is all service,…read moreno sales component, so there is no conflict in mission. They are factory authorized by most, maybe all, major appliance companies so warranty work is covered. For out of warranty work their prices are fair and reasonable. The administrative management team is great for scheduling and follow up. The technicians arrive when they are supposed to and always get the job done. If you're having premium brand name appliances serviced and Technician Ken West shows up you will be particularly fortunate. Ken has been at our homes in Bend several times over the last fifteen years, including today when he once again was able to diagnose and resolve the problem all in one visit. Ken has many years of experience (he also once worked for Johnson Brother's Appliance), he knows his stuff in technical skills and he is simply the nicest guy as well.

I definitely recommend High Desert Appliance Service. Garret and his partner did a terrific job…read morefixing my built-in refrigerator/freezer and microwave. Neither had been working correctly for many months - the icemaker stopped working over a year ago! They properly diagnosed all issues on the first visit, ordered the right parts, and fixed everything on the second visit. In the 5 years I've owned my house, the refrigerator/freezer has never worked better! Much quieter, and colder! Garret and his partner were friendly, professional, and wore facemasks the entire time. I had difficulty reaching the company by phone, but they are super responsive to emails. I would definitely work with them in the future.