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    Home Heating & Cooling

    3.8 (71 reviews)
    Open 7:00 am - 7:00 pm

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    Services - Home Heating & Cooling

    Air duct cleaning

    HVAC installation or replacement

    HVAC system repair

    1 More Service

    HVAC system maintenance

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    Do not use this company... We purchased a heat pump system from Home Heating and Cooling back in 2017. They initially installed the system incorrectly. For the first 2 months or so our system ran on auxiliary "emergency" heat which inevitably cost us more money in energy costs. When we realized this was the case my wife was able to talk them into free maintenance checks for a predetermined time. Although making them agree to this was not easy. Any reputable company should have owned up to their mistakes and made it right. This was a big inconvenience & increased cost due to their negligence in their install. We had maintenance on our unit every year except 2022. Fast forward 6 1/2 years and our heat pump goes out. We call for a check of our system, they were quick to respond. The technician arrived and I informed him of the situation. He spent approximately 40-45 minutes "diagnosing" the issue and then another 45 minutes sitting in his van in the driveway. This was all documented on our camera. After 45-50 minutes and no knock on the door I decided to approach the technician to see what he had found. As I met him at the van he opened the door and asked "am I keeping you?" I said no you are not I would just like to know what you found with the system. He then proceeded to tell me that the entire system was shot. It all needed renovated. I was shocked, as the entire system was only 6 1/2 years old. When I attempted to find out the exact issue he was vague in saying that one component went out which caused others to fail. Never did I get an exact answer of here's what's wrong. Nor did he ever venture to the back yard to check the compressor unit. I noticed this from my video and the tech even told me he didn't look at it. I found it amazing he could diagnose a complete failure of the system without investigating the entire unit. Lucky me he did already have a diagram of price points of COMPLETE renovations of the system. I was shocked when the first "Platinum" renovation was $6,741. Keep in mind we paid just over $7,000 for the entire installation of the system just 6 1/2 years ago. The options went from platinum of $6,741, to gold, silver, bronze and then "band aid" at $3,371. The technician tried to make me feel better by informing me that the parts were covered by warranty. "Go ahead and subtract $843 from any of the options." As the technician informed me of the unfortunate news, I was in shock. How could a renovation of a $7,000, 6 1/2 year old system cost me $6,741 for the "Platinum" deal? Whatever the "platinum" deal is? I asked the tech isn't 6 1/2 years old for a system a little premature for needing a complete renovation? He agreed, but said well these things happen. Never once was a "we will make this right." On the bright side he did try to up sale me into multiple options for "new" systems. I've never seen price options like this for repairs of anything. Where was the "make the system operational" price point. Since it was only 6 1/2 years old and the parts were warranted? So according to my math to get my system operational again LABOR would be $5,898 for the "Platinum Deal" to $2528 for the "band aid" deal. Which by the way had only a 30 day warranty. I'm a hard working veteran and current first responder and I could not afford these options. And fortunately I knew enough I was being taken for a ride, at least attempted to be taken advantage of. I called two different contractors and when I told them the situation, the company I was dealing with and the price I was quoted, both laughed out loud over the phone. If this isn't a sign that you are being taken advantage of I'm not sure what is. When I said $6,741 to be "renovated" he said shocked "that is 10 days of labor for me!" Within 2 hours of talking to another HVAC tech he had responded and diagnosed the system as needing a: NEW FILTER, THERMOSTAT & SAFETY EZ TRAP SAFETY SENSOR. The next day the system was repaired, parts and labor was $440.00. The system has been working great since. After hearing my story the tech informed me this is why went into the residential HVAC industry. He was tired and saddened by seeing people being taking advantage of by companies like Home Heating and Cooling. He saved me $6,301!!! I can now put this towards my kids college education vs. a greedy & unethical company like Home Heating and Cooling. Companies like this will pray on huge contracts hoping to take advantage of people that are either naive, rich or out of options. I strongly suggest to never use this company. I noticed the owner Ric has responded to most reviews here. Ric don't bother, lose our number. We don't care about voiding the parts warranty. I would gladly pay for the parts to have a reputable technician repair our unit over yours. If anyone would like the number to the company I used please reach out to me. He's got a customer for life in me.

    Kelly M.

    I just want to say how impressed I am with the high level customer service, and the quality of the work performed! They contacted me immediately, and Jonathan came out the next day to assess the problem, even though it was on a Saturday! Joel was patient and professional when writing up my quote for a new heating/cooling system, plus cleaning & sealing ducts! Nic got my ductwork cleaned, sanitized, repaired, and sealed! Indra did an absolutely fantastic job installing the new heating and cooling system! Ty was friendly and professional! Ric did a great job overseeing the project (and probably did even more than I was aware of, lol!) My apologies if I left anyone out. Everyone was so great and I highly recommend them all!! A+++++!!! :) :) :)

    My clean air system.

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    4 hours ago

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    10 months ago

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    8 months ago

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    Ric S.

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    10 months ago

    Tyson was very responsive and thorough when fixing our complex air-conditioning system. Highly recommend.

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    2 years ago

    I highly recommend Home Heating & Cooling! Dakota was professional and friendly. The issue was diagnosed and repaired quickly. Thank you!

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    3 years ago

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    Ric S.

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    3 years ago

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    Ric S.

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    7 months ago

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    Ric S.

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    2 years ago

    Fausto takes pride in his work and really worked to do excellent work. I recommend Home Heating and Cooling.

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    Ric S.

    Thanks Jim for your kind words about Fausto and for the 5-star review!

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    1 year ago

    Tyson is amazing! Found the issue within seconds and got everything fixed and back up and running!

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    1 year ago

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    3 years ago

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    6 years ago

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    2 years ago

    Prompt, friendly service. Jacob was professional and efficient, explaining the work before, during and after. Highly recommended!

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    3 years ago

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    7 years ago

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    3 years ago

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    Ric S.

    Thanks Andrew for putting your trust in us!

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    4 years ago

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    6 years ago

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    4 years ago

    Raymond was timely, well presented, courteous and explained things in an easy to understand manner. We super appreciated him!

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    Ric S.

    Thank You for having Raymond out to take care of your dryer ducting!

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    7 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - Home Heating & Cooling

    Review Highlights - Home Heating & Cooling

    The main team on my install was Dakota, Indra and Chris, with Duct cleaning and Sealing provided by Ray and Ethan.

    Mentioned in 6 reviews

    Read more highlights

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    Pyramid Heating & Cooling

    Pyramid Heating & Cooling

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    I am so impressed with their professionalism and service. This is by far the best company I've ever…read moredealt with in Bend. They came to give me a quote and I knew these guys would do the job well after asking thousands of questions. They are THE guys to hire for heat/hvac! And you can tell that they have the expert experience to back it up. They replaced my heater and repair my dryer air duct and they did a superb job. They thoroughly checked everything and I couldn't be more happier. They were professional and their commitment in doing the job correctly shows in the work. I wish more companies followed their procedures and professionalism. I Highly recommend them. They are honest which I totally appreciate. You will be glad that you hired them.

    I would to take the opportunity to pass along 5-star rating for Pyramid Heating & Cooling and to…read morerecognize the service technician, Athen. for his service in diagnosing various issues with our AC system and replacing a "locked up" compressor. Athen was very professional, polite and experienced/knowledgeable in his trade. He was really thorough analyzing/troubleshooting the various issues with the AC system and the compressor, and took to time to clearly explain what the issues were, what parts were needed, the labor hours and what the total cost would be for the service & compressor replacement. The quote he provided was competitive and they were really transparent with their cost in each category. In addition, I would like to add a "call out" for Valerie, who assisted several times with the scheduling and made it seamless experience! Just to wrap up, Athen arrived according to schedule, performed the service work they said they would do, and effectively communicated with us throughout the job, as needed. We would recommend their service and would definitely hire them again!

    Home Heating & Cooling - hvac - Updated May 2026

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