Sisters Heating and Air is the best HVAC company that I've had the pleasure of working with thus…read morefar. Over the years I have worked with several HVAC companies for personal and professional matters. I recently fully remodeled my mother's house, including a new roof, flooring, paint, appliances, and an updated HVAC system. I called around and got a quote from three different companies. Sisters Heating and Air came back at 1/2 of the price of the other local companies recommended to me. They explained that her existing furnace could be used but would need some new parts added to it and that if done this way the lines could also be used and she would need a new outdoor unit. Everyone else said this was impossible because her furnace "was too old and wouldn't work with any new systems." This was a perfect solution for us and we are very happy Sisters Heating and Air. It's truly a wonderful and reputable company. I would trust what they tell me, vs. many other companies around. Thank you!

We've relied on Mike and his team at Sisters Heating and Air with a range of services over the…read moreyears. At our previous home, they provided exceptional maintenance for our heating and cooling systems. In our current house, they skillfully installed a mini-split in our garage, helping transform it into a fantastic hangout space for our teenagers. They continue to assist with regular maintenance and have effectively diagnosed and proposed solutions for our HVAC issues, after months of challenges with the original builder. Their communication is excellent, their responsiveness is swift, and their expertise is impressive--all at very competitive prices. We also really appreciate Meghan in the front office; she's always incredibly helpful and attentive. I highly recommend Sisters Heating and Air for all your HVAC needs!

Action Air showed up to a no heat call from us this week within 30 minutes. When i called Chris…read moreanswered and said he could stop by within 20 to 30 minutes to take a look at what the issue was. I had never called them prior to this call and was quite pleased. Chris is very experienced and found the problem in no time. Made a couple of quick repairs and the heat is working perfectly. Thank you for the quick service!!

Had an appointment set up. He never showed up. I left several messages. No call backs. Not…read moreimpressed at all nor recommended.

Ian responded to an inquiry for a project involving our OTR microwave vent. I was actually straight…read moreup turned down by the some of the big HVAC outfits in town for this work. Ian was super helpful, upfront with the estimate/timeline, and able to squeeze me in earlier than planned. He showed up on time, got the job done quickly, and did extra installation outside the scope of work. Really great experience, will definitely be reaching out to Ian again for future HVAC needs!

Quick response from them off of Yelp. Showed up right on time and had our situation resolved in…read moreabout 1.5 hours. Their cost was less than buying (2) window units. Would definitely recommend them.

Everyone at Quality Heating was beyond nice and helpful…read more Quick and efficient. Worked well as a team and finished everything ahead of time..

Just opened my furnace filter compartment from the last visit by quality heating in January to…read morereplace my filter. Was shocked to find a 1" filter in a 5" slot. What the heck? Called for a remedy and to try and understand and the gal said "oh that's no problem!" and I was like "it's a problem, I don't understand why the wrong filter is installed". She said they didn't charge for the filter and they could send someone out to fix but they would need to charge for the correct filter. I said "let me get this right, you put in the wrong filter and now you want to come back and put in the correct filter, but I have to pay for it?" She said maybe the smaller filter was placed as a temporary filter. But it wasn't noted and if it was temporary it's been close to 5 months so she apologized for the mistake but was unwilling to do anything meaningful. I asked if there was anything they could do and she kept saying they could install the correct filter as a cost. So I'm done with these guys. Installing a 1" filter in a 5" slot can do damage to a furnace. It doesn't seal properly and the surface area of filter is 4-10x less - so it clogs up much much faster.

My trusty old heat pump started making strange noises and I gave ASAP a call. David came by the…read morenext day (at exactly the time he said he would) and quickly identified the problem. As I suspected, the old machine is not long for this world. Nonetheless, David came up with an inexpensive short term fix (an add-on starting capacitor/relay) to keep it going for a while while I consider my replacement options. I highly recommend ASAP for your heating diagnostic/repair needs. It's nice to find someone who is honest, responsive, and reasonably priced.

These guys customer service sucks. They were scheduled to come to my residence and I called and…read moreleft a voicemail 48houts prior and then a text to the number provided on their voicemail 24 hours prior and never got a reply either time. Super unprofessional to just not call your clients when they need to contact you. Do not recommend.

Wow.. I am not sure how to start, as excellent service in the "contractor business" IS still alive,…read moreas was recently proved by Kip, from Superior Service Heating. I had cold air coming from my furnace registers for months. and only had my propane fireplace to keep me warm.. I Originally called one of largest heating companies for service. A HUGE mistake that could of cost me dearly. I would comment, I think they sent a trainee. He appeared to be testing my furnace and I could hear that he was on the phone for a good half hour and I inquired. He said he was talking with a co-worker, while I was not sure if he was working on the furnace. When he was done, I was advised that only 1 of 3 of my heat strips worked. They would send a quote the following day and they could also quote a new furnace as mine was old. Upon a quote of $1200 to replace, I decided I should consider a new furnace. I called Superior Service to come out and advised Kip that my heat strips were bad and would like to consider replacing my unit. He went ahead and checked the furnace. I was shocked when he said my heat strips were fine! He went ahead and started checking everything and found numerous things that had been re-hooked up wrong. Even he was disturbed by this, so he re-hooked everything "Correctly" and I had heat again. Total Honesty and service is hard to find. Kip's service was over and above what I had expected.. Very informative, as he checked everything and gave me details, which I appreciated. This man knows everything about heating, as he has been in this business for over 40 years he told me. I not only have found a very trustworthy person, a very kind person. He even came back two days later to assist when I called and had a question about my thermostat programming. All working great now and have a reliable, knowledgeable contractor who will be my first contact from here out. Thank you Kip.. Pleasure meeting you.

Superior Service Shady Business Techniques…read more One service call ($110) lead to another service call as job was not able to be corrected at first visit. Another service call fee ($110) plus ($279) for a thermostat, leading to a third service call with billing listed as three service calls ($330) and control board change ($440). A call was placed to the office requesting bill be sent to owner of building. Kip then continued to harass the tenant to pay the bill and take it off the rent. A late fee was charged to the owner albeit it took Superior Service a month to send the bill. The AC wasn't working in a warm day, call to a different company. Central Oregon Heating and Cooling. Things discovered at this service call ($149): Door was not replaced and was not showing any lights in the control board and it wasn't sitting flush. One spade connector was never connected and was still covered from the factory plastic cover. The AC wasn't never wired in and what was present was not properly wired for this type of unit. From this scenario Superior Service sabotages heating units by either not wiring them at all or incorrectly and installing parts with the plastic covering from the factory still on for return service calls they charge for. The intention seems purposeful to ruin heating units so a new furnace/AC unit would need to be purchased, taking advantage of local businesses and local property owners. Do not use Super Service or proceed with caution.

I am so impressed with their professionalism and service. This is by far the best company I've ever…read moredealt with in Bend. They came to give me a quote and I knew these guys would do the job well after asking thousands of questions. They are THE guys to hire for heat/hvac! And you can tell that they have the expert experience to back it up. They replaced my heater and repair my dryer air duct and they did a superb job. They thoroughly checked everything and I couldn't be more happier. They were professional and their commitment in doing the job correctly shows in the work. I wish more companies followed their procedures and professionalism. I Highly recommend them. They are honest which I totally appreciate. You will be glad that you hired them.

I would to take the opportunity to pass along 5-star rating for Pyramid Heating & Cooling and to…read morerecognize the service technician, Athen. for his service in diagnosing various issues with our AC system and replacing a "locked up" compressor. Athen was very professional, polite and experienced/knowledgeable in his trade. He was really thorough analyzing/troubleshooting the various issues with the AC system and the compressor, and took to time to clearly explain what the issues were, what parts were needed, the labor hours and what the total cost would be for the service & compressor replacement. The quote he provided was competitive and they were really transparent with their cost in each category. In addition, I would like to add a "call out" for Valerie, who assisted several times with the scheduling and made it seamless experience! Just to wrap up, Athen arrived according to schedule, performed the service work they said they would do, and effectively communicated with us throughout the job, as needed. We would recommend their service and would definitely hire them again!

It's been great working with AccuAir Heating & Cooling this past week. I had my outdoor unit go…read moreout on us, and I called that evening. They were able to get us scheduled and fixed the very next morning. Additionally, they scheduled a follow up appointment today (exactly a week later) to check on the maintenance and follow up on their previous appointment. They have been a pleasure to work. Richard Rolls, their tech onsite, was very personable and easy to work with. Dave and Kris, as the owners, are fantastic people all around. I'll be changing from my previous company for maintenance to AccuAir. Overall, a great experience!

I was sold the Air Scrubber. I was not informed that the bulb needs to be replaced every two years…read more They want $564 to replace the bulb. So the Air Scrubber cost $24 a month to run. Why did the sales man not inform me of that? Also took 3 times for a correct instal. I was not compensated in any way for the inconvenience, water everywhere and unit that did not work. I would not use this company.