Action Air showed up to a no heat call from us this week within 30 minutes. When i called Chris…read moreanswered and said he could stop by within 20 to 30 minutes to take a look at what the issue was. I had never called them prior to this call and was quite pleased. Chris is very experienced and found the problem in no time. Made a couple of quick repairs and the heat is working perfectly. Thank you for the quick service!!

Had an appointment set up. He never showed up. I left several messages. No call backs. Not…read moreimpressed at all nor recommended.

Just opened my furnace filter compartment from the last visit by quality heating in January to…read morereplace my filter. Was shocked to find a 1" filter in a 5" slot. What the heck? Called for a remedy and to try and understand and the gal said "oh that's no problem!" and I was like "it's a problem, I don't understand why the wrong filter is installed". She said they didn't charge for the filter and they could send someone out to fix but they would need to charge for the correct filter. I said "let me get this right, you put in the wrong filter and now you want to come back and put in the correct filter, but I have to pay for it?" She said maybe the smaller filter was placed as a temporary filter. But it wasn't noted and if it was temporary it's been close to 5 months so she apologized for the mistake but was unwilling to do anything meaningful. I asked if there was anything they could do and she kept saying they could install the correct filter as a cost. So I'm done with these guys. Installing a 1" filter in a 5" slot can do damage to a furnace. It doesn't seal properly and the surface area of filter is 4-10x less - so it clogs up much much faster.

Today Rick Larrabee of Quality Heating came to the house and did a very thorough assessment and…read morecleaning of the heating and cooling system. I send a huge thank you for a super job of taking care of all that was essential. Thank you Rick.

Phil was amazing at communicating. Leading up to the appointment he responded in a timely manner to…read moremy inquiry. Phil reached out day of to confirm and then again to check in when he was en route to the house. He was extremely helpful in identifying the issue I was having with my system. He explained everything simply so I was able to troubleshoot on my own for the next time. System is running great now. Highly recommend. Thank you for your service!

Superior Service Shady Business Techniques…read more One service call ($110) lead to another service call as job was not able to be corrected at first visit. Another service call fee ($110) plus ($279) for a thermostat, leading to a third service call with billing listed as three service calls ($330) and control board change ($440). A call was placed to the office requesting bill be sent to owner of building. Kip then continued to harass the tenant to pay the bill and take it off the rent. A late fee was charged to the owner albeit it took Superior Service a month to send the bill. The AC wasn't working in a warm day, call to a different company. Central Oregon Heating and Cooling. Things discovered at this service call ($149): Door was not replaced and was not showing any lights in the control board and it wasn't sitting flush. One spade connector was never connected and was still covered from the factory plastic cover. The AC wasn't never wired in and what was present was not properly wired for this type of unit. From this scenario Superior Service sabotages heating units by either not wiring them at all or incorrectly and installing parts with the plastic covering from the factory still on for return service calls they charge for. The intention seems purposeful to ruin heating units so a new furnace/AC unit would need to be purchased, taking advantage of local businesses and local property owners. Do not use Super Service or proceed with caution.

This is the most amazing company to work with ever!I never in my life have I met more honest good…read morewilled people! We moved into an older home where it is heated by a heat pump and furnace. We had a very popular local company come out and inspect and service the units before moving in. The company informed us that the system was old and would need to be replaced and would cost tens of thousands of dollars. We couldn't afford it and figured we would make due. Also at the time of there visit the wired in a new Nest thermostat but the technician seemed to have issues and didn't know what he was doing. He eventually figured it out and said we were good! From there our electric bill shot up to $500 a month and the heat periodically worked! So we were in the house a few months and dealing with freezing temperatures and heat that sucked a power bill that sucked and all of a sudden the heat goes out completely! Mind you it was 26 degrees outside. This is where we meet Kip The owner. I called at 7 pm at night and instantly was greeted with help and solutions. With in an hour Kip was at my house. He began to diagnose the situation one piece at a time. He rewired the Nest thermostat that the other company installed incorrectly. He explained throughly why our system wasn't working and why our bill had gone up so high! He didn't bad mouth the other company but instead just fixed the issue! He then checked the furnace and the heat pump, all the wires and coils and showed us how our old system was great and just need a new filter drawer which saved us thousands. He reassured us that we didn't need to spend tons of money to make what we had work, we just needed a few small tweaks. He was in and out of the house in about an hour and saved our booty's from freezing. The most friendly professional company. It was an absolute blessing to meet this man! I will never do business with anyone else!

Ian responded to an inquiry for a project involving our OTR microwave vent. I was actually straight…read moreup turned down by the some of the big HVAC outfits in town for this work. Ian was super helpful, upfront with the estimate/timeline, and able to squeeze me in earlier than planned. He showed up on time, got the job done quickly, and did extra installation outside the scope of work. Really great experience, will definitely be reaching out to Ian again for future HVAC needs!

Quick response from them off of Yelp. Showed up right on time and had our situation resolved in…read moreabout 1.5 hours. Their cost was less than buying (2) window units. Would definitely recommend them.

Great experience! Very friendly and professional and have a fair price. Would definitely recommend!read more

Sonny went out of his way to make sure my home had heat for the night. I had never met him before…read moreI called for service, but he treated me like his best client. I can't recommend him enough.

Exceptional service! We were told thread weeks for service, called Andrew and he was out the next…read moreday. He was efficient, effective and above all else, honest and kind. Customers for life. Cant recommend enough.

These guys are amazing. My mini-split went out just before Thanksgiving, my usual servicer couldn't…read morecome out for repair sooner than a week. I called Alpine and Andrew answered right away, understood the issue of waiting a week for heat during winter, and scheduled a time to come out same day. Alpine is a life-saver!

Dan at Peak Equipment & Refrigeration has been absolutely incredible to work with…read more Any time we've had an issue with our freezer, Dan has been responsive, reliable, and quick to help. What stands out most is how much he genuinely cares about his customers. He doesn't just show up and do the job--he goes above and beyond to make sure everything is taken care of. Most recently, our freezer stopped working on a Sunday evening, and Dan drove from his house at 8 PM to come help us. That level of service is almost impossible to find these days. As a small business owner, having someone like Dan in your corner is invaluable. When equipment goes down, you need someone you can trust to answer the phone and show up when it matters most, and Dan has done that for us time and time again. He's knowledgeable, honest, dependable, and always willing to help when we need him. Knowing we can call Dan when something goes wrong gives us tremendous peace of mind. I can't recommend Dan and Peak Equipment & Refrigeration highly enough.

Great guys! Knowledgeable too! They came and fixed an HVAC…read moreunit and a refrigeration system pretty quick