Brian S. is a legit plumber. I explained the situation and he took it from there. He diagnosed the problem(s), and set about fixing them under rather extreme conditions...underneath the sink but very awkward to get to. He came prepared with all the new valves and sink faucet. He did an exemplary job, and made sure everything was up and running before he left. read more

Severson is one of the few trades left in the area that don't overcharge or use shady sales tactics to up charge customers. None of their employees make any commissions either. Quality work, fair prices, and top notch employees. By far the best Plumbing, Electrical, and HVAC company in Central Oregon. Dare I say, the world. read more

We have used Severson for Plumbing and HVAC multiple times for our new to us home and can vouch that they are responsible, knowledgeable and professional. We hired them for the plumbing portion of our dyi bathroom remodels, and their knowledge and service was great, saving us time and money. In one case, the sink leaked afterwards, and they returned at no cost to help us figure out the problem (it was the sink stopper we purchased). We also hired them for an early summer HVAC tuneup. Turns out we needed a new AC unit as it could not keep up with the heat, and they were able purchase and install a replacement very quickly and cost effectively without replacing the furnace as well. I love that we get an email from the owner Jason after every visit so they can address any questions or concerns immediately. read more

First time I've used Severson and they did not disappoint. RJ is an outstanding representative of Severson Plumbing. His attention to detail and quality service did not go unnoticed. RJ thoroughly assessed the problems I'm having, clearly explained the necessary work, gave me options, and completed the job efficiently. He was not only courteous, he was knowledgeable. read more

I had Severson Plumbing come to my house for a water leak. The day before the plumber arrived, the company sent out an "estimator" with a helper. He said he was NOT a licensed plumber, but he was there to gather information for the real plumber. I told him everything that needed to be done, and he was here for approximately 15 to 20 minutes. Imagine my surprise when Severson Plumbing charged me $161 for his labor. I called to protest and Severson said the minimum charge for anything was $161, and that included the unlicensed employee. Performing any plumbing work (including inspections), requires a license. If you hire anyone for a job, make sure they are licensed before you get billed for a flat rate of $161 per hour. Recently, we had the Spring Home Show at the Deschutes County Fairgrounds in Redmond. Their reps of the company, particularly an older guy, (Brian?) who seemed to be very interested in my problem and would rectify the issue by calling me back. Well, he never called to follow up. I will NEVER have Severson Plumbing Heating & AC do any kind of work for me again. They advertise as being "Central Oregon's Trusted name in Plumbing" which they obviously are not and they are using unlicensed employees to perform plumbing work. Be very wary of them! read more

Had a toilet tank break at 5:30 in the morning. Big mess. The owner, Jadon Severson returned my desperate call as he was driving home over the mountain pass. He promptly went into action, afju his teams schedule He had a qualified, professional technician promptly arrive by 8:30 a.m. By 9:30 , i had a clean bathroom with a brand new toilet. The final invoice was very reasonable considering the situation. I would recommend this company for all your plumbing and HVAC needs. 5 star all the way. Greg Simmons 5/10/25 read more

Save your money!!!! This company is a joke. Rude behavior. They all say Heather is new and doesn't understand how things work---train her then!!! Preston, one of their techs just rolled his eyes. Takes three visits to fix anything. One tec located the issue, the second prepares the site and the third supposedly repairs the problem. I fired them after the first visit. Not to mention they consistently call customers "dude". Forget this horrible company. read more

Great company. Everyone I dealt with were knowledgeable, helpful and polite. Good value.

Our experience with them was amazing . They fixed some shotty plumbing work by our house builder that would have cost us thousands in repairs later . Very pleasant folks and explained everything . They gave us the evidence to take it it to the builder to compensate us ! read more

Called Severson Plumbing for a price to come out and diagnose our leaking hot water tank. They told me it is $160 per hour and that starts when they leave their depot. So them driving slow, getting a coffee and me living 5 mins further away than my friend...that all costs me extra money? Amazing. I know it's only a 10 min job to diagnose the leak, it can only really be 1of 3 things. But maybe have someone swing by on the way back from a bigger job, be professional and nice, and try to gain my business for the tank install itself. And then an estimate of $2500 to install a new tank. For an $800 tank and 2 hours work? So around $850 an hour for labor? Amazing! You guys are skilled, but not even close to that much. I don't like this kind of business, trying to quickly con people into paying way over market value and price. Imagine how many old people in Bend they are scamming out of hundreds/thousands of extra dollars...for nothing. Try to support small, local businesses who offer great service at fair prices and don't try to mark up everything they do. A fair, per hour rate is fine, I know plumbing is a skilled trade. But avoid those who just mark up/double prices for no reason, hoping you will just say ok and have them do it. Shop around :). read more

I would not call them again. As mentioned in other reviews 1- poor attitude and lack of professionalism. They walk into your home with little respect for the homeowner and their home. They don't explain what they're doing, they just ignore you and "fix" and they tell you how much you owe. 2- it takes them multiple visits to "fix" the problem. I wish these tradesmen would fix the problem so they don't have to keep coming back. They wasted my time and money. read more

I am in disbelief that after all the time I waited for this company to do the right thing I have to finally conclude that they are unwilling to be fair, or professional, I hired Severson Plumbing when my toilet was not working properly. They recommended and installed a new toilet. The toilet still didn't work. Assuming that there was a plumbing issue or that the toilet was defective Initially, they did the right thing and they sent someone out, but unfortunately, they sent him out to jet the plumbing The gentleman that came out knew better than to do this in a residential bathroom with no real reason to do so. Especially because the toilet worked as soon as it was plunged it did not seem to him to be a relevant task and was shocked that the office person sent him to do this He investigated all the things he thought might be the problem, but did declare he was not a plumber. He was professional and thorough. I paid for the toilet and the install the same day it was done and I paid for the gentleman who looked for the issues as well The company then said they had to send actual plumbers out to repeat the same investigation, which would mean I'd be paying for the same thing twice, but they would fix any issues if they found them They spent several hours, repeating the same investigation and they concluded that there was no leak. They repaired a tiny piece of pipe with scratches on it that the previous gentleman thought might be pierced however it was not. They raised the plumbing a bit they said by the back of the house. I was told that if anything still didn't work, it must be the toilet. The toilet still didn't work They ignored me I emailed I called. I waited patiently ;eventually and I mean to say three months later they had the owner email me. I already had to call Roto-Rooter twice (both who agreed that what needed to happen was the toilet lifted and a camera put in to investigate. Each time they came out roter rooter suggested that original plumber should do this since they did the work and my toilet still didnt work ;seems reasonable, right?! The response was "if your toilet isn't good it's not our fault" if there's something wrong with your plumbing "it is not our fault"!!!!' The owner even told me that the toilet they sold me wasn't good enough and that I should just purchase a better one! He agreed only to refund me a small amount of the great sum for the repeat investigation. He did not refund me for the plumbers investigation, but the gentleman who came out to jet. He would do absolutely nothing for the rest of the fees and refused to come out and fix the issue and install a workable toilet. The preposterousness of this is self evident I hired another plumber after four months of plunging a toilet every day despite the work I paid for Within three minutes, he saw that there was an issue which the previous plumbers were asked to investigate. He fixed this within the hour, but the toilet is also defective. I am completely disgusted, When I hired them, two different people at that company (when I had a question )responded with "you're just going to have to trust us" and I did !!! Do not trust them! To the credit of all the guys that came out, they were all delightful people, but apparently when something goes wrong, the owner simply chooses not to be responsible !!!! I am not sure how good a plumber they sent out either because he missed something after HOURS that was evident to another Plumber within minutes ! But in fact, it was the owners responsibility to send someone back out and guarantee their work I met the owner a few years ago and thought if anything goes wrong when I hire them I would trust this guy to be fair. What a joke! Even after all the rudeness that I encountered, after waiting three months for a response, I politely responded to each ridiculous email and asked them to consider making things right . I had to pay a different Plumber for the work that they said they did and now I'm going to have to purchase another toilet and pay for that install as well. The short end of this is they do not take any responsibility and do not guarantee their work!!!!! Apparently, this company has been around for a long time and now it's gone down the toilet!!! Despicable negligence and irresponsibility!!!! read more

Polite, knowledgeable, fast technicians, great office staff, reasonable prices, exce work.

Let me start off by saying that the work we had done turned out perfectly fine. The reason for my low review is in regards to billing and customer service. I called SP and reported that we had a leaky outdoor faucet that needed repair. The lady on the phone was very nice. She told me that the charge for the plumber service would be $10 for the trip and $140 labor charge for a one-hour minimum plus parts. The plumber showed up with a young lady and replaced the faucet. When we got the bill, there was an additional $85 charge for assistant plumber service, which came as a surprise. I called the office for clarification and ended up talking to Craig (or Greg). He told me that ours was a two-plumber job (not sure how he knew that our leaky faucet was a two-plumber job). He said that he saved me money by only charging me $85 for the second plumber. No apology was offered and his demeanor was dismissive. I think that I should have been told up front that I would be paying for an additional plumber. Moral to the story: I recommend that you get confirmation on the complete charges prior to scheduling work with SP. read more

I looked for a small business thru the yelp plumbing guide. Four companies later, decided to call the "BigOne" SEVERSON Plumbing, I have seen their trucks everywhere. Being new to Bend, no connections, I was very leery of the big companies, always wanting the big jobs. The little guys wanted details, pics, more pics, emails...weeks out for appointments and then no call!! (I think they wanted the big jobs), I was in tears. Severson came thru immediately, with follow-up reminders. Cody was our tech. What a gem. He came in with a list of my problems from the call. Addressed all of them and more. He fixed everything. Very professional, knowledgeable and timely. No wonder they are so successful. The price was so much less than I expected also. They will be my plumbers from now on. My new house is old. I'm sure I will be needing them in the future. Thank you Severson Plumbing! read more

Very impressed. Called this AM when I found an underground water line to house leaking. Within an hour, the service locators were here, a half hour later the asphalt cutters, and before they were done the plumbing crew was headed in. The job was complete before noon. Both crews were personable and professional as was staff I spoke with on phone. Definitely a company to go back to when needed. read more

I had a great working relationship with Pearl , who handles the scheduling. I had to postpone the service call twice and she immediately rescheduled. John showed up at the appointed time and was very professional. He kept us informed of everything he was doing and had a great attitude! Thanks for a great job! read more

This was a water heater install. The job description was explain on the phone before the tech showed up. They quoted me $700 for a 4 hour job to replace my existing GE 50-gal electric with my new Rheem 80-gal electric Hybrid. While on the phone, the representative is taking to Robert the tech relaying what I would like done and the quote is given. I asked if they had experience with this type of water heater and they said yes. Robert shows up at my home an hour late and approaches me without a mask on. After he places a mask on his face he removes the new water heater from the box. He tells me he won't be able to install the condensate line because it would go over the 4 hour install schedule therefore costing me more then the original $700. I told him to forget it and asked him to leave. This plumber is dishonest and inconsiderate. I would not use them ever again. https://photos.app.goo.gl/65QZm47Eh52t9eNn7 read more

John was amazing. He was prompt, efficient and fixed my valve leak in record time. I was nervous the valve leak located in the wall behind my refrigerator was going to be extensive but he was reassuring and was committed to diagnosing and fixing the problem! John was my hero! I am new to Bend and wasn't familiar with any plumbing companies in town but Severson is top notch an amazing plumbing company. I would highly recommend them! Thanks again John you are the best! read more

Responsive. Pleasant crew. Did what they said when they said it in replacing an indoor/outdoor hot/cold hydrant.

Have tried several plumbers. This outfit very professional. Not the cheapest but get what you pay for.

Corrie was able to get my booked in just a few days and the person that came out (Greg) was excellent - he showed up on time and was able to fix my problem quickly and at a reasonable cost. read more

I contacted Severson plumbing because I had a leak in my tub faucet They fixed it but I wasn't too happy with the price

No show for scheduled appointment, with no phone call. I had to call them for status. He said he'd call me the next morning, to re-schedule, but did not. Nothing since. read more

Where do I even begin?!? We had 2 toilets installed and a plumbing issue related to our dishwasher not working. This basically new dishwasher hadn't worked in 1.5 years and Drew situated a plumbing line so the water would flow better and voila! Dishwasher works again. Also one of the toilets I purchased at Lowe's was too big for my bathroom door to clear and I told Drew all of this on his way here and he turned the truck around to go back to his will call and got a toilet that would fit in my bathroom. This is exactly the kind of resourcefulness and customer service I'm looking for but seldom receive with all of my vendors. I've found my plumber for life. read more

Thank you Robert for setting us up with John C. (your guy). Very pleased with your rate and service!

John was truly the best plumber we've ever had -- super polite, friendly, and great at his job. He solved all our problems and did so with a great attitude. I will 100% use Severson again and specifically ask for John. Thanks again! read more

We didn't know a pipe had cracked from a freeze until we used the outdoor spigot the first time. Severson was the only plumber to return my call and came out that afternoon. Did a thorough job. Will call again. read more

I called to have some general leaks addressed in our home in Bend. They were very responsive, super punctual and thorough. Everything I asked was handles politely and made home is secure. I am a property manager in California so I know good service. I found Severson on yelp and they certainly delivered. read more

Highly recommend these guys, very professional, fair pricing, response time was quick and the work was fantastic. I will always use Severson's for any plumbing needs. Two thumbs up! read more

Toilet wasn't flushing properly, we couldn't figure out what was wrong-no clog so they sent out their problem solver Troy and he didn't give up until he figured it out. He was professional and thorough and I couldn't recommend him or the company more. They are the best!! read more

Terrific experience! Robert repaired our water heater quickly. Enjoyed talking with him.

We are building a new home during a really tough time... worker shortages, product delays, inflation. Severson Plumbing was hired to provide our plumbing needs. Nate and Cody have been completely transparent and attentive to detail, always checking in to be sure of the placement of our fixtures and explaining the benefits of the different choices. They have not fallen to the apathy that has laden the industry and the attitude that customer service no longer matters. Thank you... you didn't have to go the extra mile during a time when hardly anyone else does but we are so grateful that you did! read more

Our small neighborhood private water system developed an underground leak in December in the main 4 inch supply line. Severson's team responded with an outstanding crew who spent many hours in 17 degree wet and snowy weather to manually dig 5 feet down into rocky soil, carefully avoiding a buried power line near the leak, and repaired the piping main. Throughout the job they remained cheerful, professional and dedicated to the work at hand despite the miserable working conditions. They got water restored to our neighborhood as soon as possible, for which we were all very grateful. These gentlemen were great to work with and interesting to talk to---just good guys doing a difficult job very well. We would definitely call on Severson for any future plumbing needs. read more

Fantastic group of people. Fixed our water heater. Saved our week. Can't recommend them high enough. Thank you all.

I needed to have two frost free outside water bibs replaced. I called Severson Plumbing. They came at a reasonable time and sent this wonderful plumber to the house. He was an extremely clean worker with years of experience. This plumber was named Conrad. Efficient and clean. Couldn't ask for more. Great job. They are my plumbers now. RECOMMEND!! read more

We had an emergency gas leak at our Sunriver rental unit. Conrad from Severson came out the next morning. Not only did he fix the leak, he turned the gas back on and checked the water heater, oven, stove and fireplace to make sure all were working well. When he was done, he explained the problem and the fix. I have found an honest and reliable technician for all my heating, electrical, gas and plumbing needs. Great experience! read more

We used Severson Plumbing for all the construction and after market plumbing needs for a new house in Bend. Their work is solid, they show up on time as promised, they communicate what is needed and how they will accomplish it, they test their work, they follow up with what was done and if anything is outstanding. They are functional, friendly and fantastic. read more

Beware!! This company does some shady unlawful things. They will charge you for a consultation with any type of agreement

At Active Culture Cafe, we use Severson Plumbing for all of our plumbing needs. We love their prompt, friendly service and fair prices. Highly recommend! read more