Better Days was excellent. Responsive, professional and friendly. Will definitely hire again when…read morewe need appliance help. A+

Nice guy who overpromised (repaired 3-year old oven will keep set temp within a variance of 15…read moredegrees), but under-delivered. My mistake for not testing oven with wired ThermoWorks probe within the warranty period. Once I did, with the oven set to 375 degrees, when the probe showed a temp of 329 without the oven reheating, I turned the oven off, immediately turned it back on and set it to 375 degrees. The oven then displayed an internal temp of 325 degrees and started reheating. So much for the temp staying within 15 degrees of the set temperature after spending $1,200 on repair work.

Called at 11:00 and a service person was there by 12:00. Very professional and quick diagnosis. My…read morerefrigerator is dying. Well worth the diagnostic fee to know it cannot be repaired.

A nice woman picked up my call immediately and within 2 hours, a friendly, knowledgeable tech named…read moreSteve arrived to work on our freezer. He quickly diagnosed the problem and gave use options including the cost of repair. Unbelievably good service! And at a fair price too!

I have to let everyone know how great this company is. Roy fixed my washer yesterday and tried to…read moresave my dishwasher, but sadly the mice eat so much of it that it couldn't be saved. He really tried. Call them for all your appliances. Plus, he made a point to make sure he cleaned up everything before he left

Had an issue with our dishwasher, which turned out to be very small. Felt like he spent way more…read moretime than he needed to let us know it was fine and there was something possibly not letting the door close fully, which was no longer an issue. Cost of visit $300. We asked for an itemized invoice of the work that he did and the diagnostics, which we never received. Next time we will be going somewhere else.

Anton was great and did a fantastic job installing my range top! There is nothing better than…read morehiring someone who is professional, communicative, and cleans up after themselves. He also went out of his way to adjust my dishwasher that was sitting crooked (for free). Without hesitation, I would recommend Bigfoot Appliances to my friends and will be calling them for other installations.

Fast and efficient resolution of my gas leak problem! The price was higher than I had hoped but…read morethey provided excellent service.

Brian Larson has maintained our HVAC system, and our gas fireplace, for several years now. We think…read morevery highly of him and the quality of his work. He is practical, and very good at explaining. One time the hot water heater quit. Brian came over on his lunch hour to take care of it. It is reassuring to know that Brian is part of this community. We rely on his work.

Called Larson Mechanical to get service on a refrigerator at my home, after getting a referral from…read morea local appliance parts business. A man answered gruffly, "...what?!!" I asked if I had contacted Larson Mechanical and the man, said "who wants to know?! what do you want my mother's maiden name too??!!" He went on hotly and unable to be consoled. Surprisingly, it was the owner, Brian Larson. His aggressive treatment continued for several more minutes as I continued to try and recover with him because I needed the repair. I finally got to the point of making an appointment but when I asked when they might be able to come over and whom to expect, HE TOOK MY HEAD OFF. "Doesn't matter...why do you want to know?? Maybe me, maybe my nephew, or maybe my mother!!", he said. "What difference does it make?!!!" I said, "I just thought it might be good to know so I can be on the lookout for your tech." Nevermind. Too hard to work with. Way to unstable. Way too angry and aggressive. Who treats prospective new customers that way? (and ones you get by referral!) Are you trying to destroy your business? I get you've been in business for 24 years, (as you angrily asserted on the phone), maybe its time to retire and go fishing if your business makes you this angry toward your customer, or your fellow man. Go do something that makes you happy. Apparently this work is no longer good for you. Unbelievable! EDIT: The next day after posting this review to protect others from this man, he called me back and begged me to remove my review. (Maybe that's how he fabricates his good reviews). He promised to fix my refrigerator that same day at no charge if I would let him. Believing in humanity, I cautiously agreed and he came over. He arrived and talked incessantly, making many promises about what he could do. The refrigerator needed to be uninstalled to do the work so he said he would return another day to remove it and do the service, all at no cost. I did not ask for anything free, but he was insistent. OK. By the time he left, he had re-manipulated his earlier offer to now include me removing the unit, but he would still fix it for free. So I took him at his word, forgave him and removed the review as I readily told him I would do. After paying another contractor several hundred dollars to remove the unit and deliver it to his shop, Brian welched on his promise to service it. I offered to pay, but in spite of our previous agreement Brian reneged on his word. I called several times and texted repeatedly to find out what was happening, even sending a copy of his earlier text "promise to take care of it for $0", as a reminder of his promise. No response. What a waste of time, money and faith. After all this time, effort and expense, I still have a broken fridge and will have to start over with someone else. Why did you just follow through with your repeated and insistent promise, Brian? Why didn't you just return the call and explain yourself like a man? It could have been so much easier. Now I am over a barrel having spent all the money on removal and delivery to your shop, and still have no fix. In talking to others in the business, this is apparently not the first time he has treated people so disrespectfully. What a hot head. Stay away. Something is not all it seems here and it apparently includes the reviews. Can not believe anyone would treat a customer this way, but to cheat a retired senior citizen who is not only in need and depending upon your promises, but willing to forgive and trust you, then leave them blindly in the lurch, is a new level of low. Brian Larson showed me he is not only angry and unprofessional, but a weasel who will apparently say or do anything, then lie and turn his back on you.

Excellent excellent excellent customer service. Highly professional and warm hearted staff members…read moreand owners. A million star rating! I am always amazed at the amount of knowledge Bill has. He's never left a question unanswered. I'm A picky customer, call me Karen if you will, but I am a forever 100% satisfied customer. Also rated "A+" on the kindness factor. Sweet people are hard to find these days!

I just bought my 4th machine from Cynthia's (a simple one to teach my grandchildren how to sew, a…read moreserger, top of the line embroidery plus sewing machine, and then a replacement that came out years later that was even better for the embroidery/sewing. I tend to wait months between projects, and then forget some of the steps. Bill (who knows everything about each machine plus which customer purchased which machine, he's amazing!) and the rest of the staff are always patient and helpful. I first came to Bend with a complicated machine that I purchased elsewhere. The quilting shop in Bend wouldn't answer any of my questions because I didn't buy it from their shop. Plus, the staff wasn't familiar with the machines that the quilt shop sold, they had someone whose job was to explain and sell the brand, but she only came in on Thursdays! I am more than grateful of the staff at Cynthia's because of my experience at the other store!

Wow! I am so impressed. We spoke with Al about a dryer that broke on us while we were staying in…read moreour family's vacation home in Redmond. We were leaving the next day and needed a new one ASAP, as we had renters coming just a few days after. He was available to stop by the very next day, and before noon! He also took the old one away. I will be calling Al for our appliance needs! Such a nice guy and he really knows his stuff!

I first "met" Al on the phone in 2019 when looking for someone to repair a failing refrigerator. Al…read morelistened to me while I gave him a detailed "Gone With the Wind" description regarding my ten year old Frigidaire with a freezer compartment maintaining the 40-degree temperature while the fridge compartment was sustaining roughly room temperature. When I finished the story, Al suggested a couple people that are fridge experts, and he then said that he is actually a Washer-Dryer specialist. I thanked Al for the suggestions, and told him I was so appreciative, that if I have a problem with my washer and/or dryer, he would be the first call I would make. All that based on his super high ratings. Well, here it is, about five years later (I got a new fridge to replace the other one in 2022... nothing was delivering during the peak COVID years), and my washer kept giving me F- 11 faults. I leaped for the phone and called Al. and got scheduled and he did a great job - especially with my old washer which is very limited in parts still being available. The washer (a Kenmore a.k.a. Whirlpool) started humming again rather than driving me nuts going into a "fault" mode for the five years mentioned earlier. Not longer than that, my dryer motor gave up the ghost, and this time, Al found a good-condition used motor, and viola, it ran again. When I knew the system was back running again, I told Al that if one of them kicks the bucket, I'll give him them so he can refurbish them and I'll get myself a new one. I dread the day that happens because I'm not a fan of artificial intelligence. Watch a re-run of "2001, Space Odyssey" and check out Hal 9000 again for a refresher of what is coming up in the world. I am not sure about all the digital gobble de-goop coming up. I only can think how difficult it will be when Mr. Al Harris is not around to reboot Hal 9000's broken A.I.-infested equipment while he still can make the antique ones quietly humming along. Al is a legend indeed. A rare man and worthy of all these five star reviews.

Cory has helped us a few times and every time he does a great job. His attention to detail is top…read morenotch and the job ends up better than I could have hoped for. I'd recommend him to anyone I know!

Showed up on time and took care of some questionable wiring that was not part of the orignial job…read more Many thanks.