Called at 11:00 and a service person was there by 12:00. Very professional and quick diagnosis. My…read morerefrigerator is dying. Well worth the diagnostic fee to know it cannot be repaired.

A nice woman picked up my call immediately and within 2 hours, a friendly, knowledgeable tech named…read moreSteve arrived to work on our freezer. He quickly diagnosed the problem and gave use options including the cost of repair. Unbelievably good service! And at a fair price too!

JJ is the kind of repair person (and company) that we are all looking for. He came on time!…read moreRepaired our dishwasher after thorough evaluation. I asked him to look at our oven while there and he diagnosed quickly. Parts in a week, repaired immediately. Very nice man and knows his business! He offered several maintenance tips while chatting (like a cup of white vinegar in the dishwasher once a month with no other dishes keeps the guck from accumulating). Many years of experience. I couldn't wait to recommend him wherever I could. Thanks JJ!

I called JJ Sanchez at Better Days Appliance Repair (Bend, OR) because I smelled gas coming from my…read moreWolf gas cooktop (purchased 2010). To his credit, he recognized this was a gas leak issue outside his scope and had me call another company to handle that repair first. Once the leak was fixed, JJ came back to repair the igniters. Unfortunately, he installed them incorrectly, and now they continuously click-- a problem that didn't exist before he worked on the unit. Instead of fixing the original issue, I'm left with a new malfunction on my cooktop. I don't doubt he meant well, but this was a gas appliance repair he wasn't equiped to complete correctly, and I've now got to pay someone else to redo the work. I'd be cautious hiring him for anything involving gas cooktops or igniter installation.

We have used High Desert Appliance repair at our vacation home in Sunriver several times. They…read morerespond quickly and have had our issues resolved in a quick efficient manner.

Top notch provider of servicing on in home major appliances. High Desert Appliance is all service,…read moreno sales component, so there is no conflict in mission. They are factory authorized by most, maybe all, major appliance companies so warranty work is covered. For out of warranty work their prices are fair and reasonable. The administrative management team is great for scheduling and follow up. The technicians arrive when they are supposed to and always get the job done. If you're having premium brand name appliances serviced and Technician Ken West shows up you will be particularly fortunate. Ken has been at our homes in Bend several times over the last fifteen years, including today when he once again was able to diagnose and resolve the problem all in one visit. Ken has many years of experience (he also once worked for Johnson Brother's Appliance), he knows his stuff in technical skills and he is simply the nicest guy as well.

Wow! I am so impressed. We spoke with Al about a dryer that broke on us while we were staying in…read moreour family's vacation home in Redmond. We were leaving the next day and needed a new one ASAP, as we had renters coming just a few days after. He was available to stop by the very next day, and before noon! He also took the old one away. I will be calling Al for our appliance needs! Such a nice guy and he really knows his stuff!

I first "met" Al on the phone in 2019 when looking for someone to repair a failing refrigerator. Al…read morelistened to me while I gave him a detailed "Gone With the Wind" description regarding my ten year old Frigidaire with a freezer compartment maintaining the 40-degree temperature while the fridge compartment was sustaining roughly room temperature. When I finished the story, Al suggested a couple people that are fridge experts, and he then said that he is actually a Washer-Dryer specialist. I thanked Al for the suggestions, and told him I was so appreciative, that if I have a problem with my washer and/or dryer, he would be the first call I would make. All that based on his super high ratings. Well, here it is, about five years later (I got a new fridge to replace the other one in 2022... nothing was delivering during the peak COVID years), and my washer kept giving me F- 11 faults. I leaped for the phone and called Al. and got scheduled and he did a great job - especially with my old washer which is very limited in parts still being available. The washer (a Kenmore a.k.a. Whirlpool) started humming again rather than driving me nuts going into a "fault" mode for the five years mentioned earlier. Not longer than that, my dryer motor gave up the ghost, and this time, Al found a good-condition used motor, and viola, it ran again. When I knew the system was back running again, I told Al that if one of them kicks the bucket, I'll give him them so he can refurbish them and I'll get myself a new one. I dread the day that happens because I'm not a fan of artificial intelligence. Watch a re-run of "2001, Space Odyssey" and check out Hal 9000 again for a refresher of what is coming up in the world. I am not sure about all the digital gobble de-goop coming up. I only can think how difficult it will be when Mr. Al Harris is not around to reboot Hal 9000's broken A.I.-infested equipment while he still can make the antique ones quietly humming along. Al is a legend indeed. A rare man and worthy of all these five star reviews.

Fixed my KitchenAid stand mixer! No frills place that gets the job done. I would go back.read more

From the owner: Family Owned Since 1974…read more Fridge on the fritz? The washer isn't working? Or is it another home or small business appliance that's just not working? Rely on the professionals at Pinewood Appliance Repair. We have been serving the greater Bend, OR area since 1974. We offer factory-authorized service and repair for most major appliance brands. We can come to you or in-shop repairs are also welcome. We have many parts in stock or in most cases can get them delivered the next day. Our factory-trained technicians can help with Refrigerators Freezers Ranges Cooktops Kitchenaid Mixers Window air conditioners We are CFC certified and are licensed and insured for your protection. Call Pinewood Appliance Repair today to talk with a live person about your repair needs.

Lance and Sandy enabled my Maytag washer to last for 25 years. Lance was always fast, very…read moreexperienced, and gave wise advice. His services were very reasonably priced. When it was finally time to get a new washer, Lance and Sandy were no longer selling appliances, just repairing them. But he told me where to get a Maytag, and it was a good recommendation. When I sold my home I gave the buyer Lance and Sandy's contact info and my recommendation. I now live in a great care center. The owner does a large amount of laundry every day. She also has valued Lance's help for many years.

It's kinda awkward letting someone into your home who won't even make eye contact with you... does…read moregood work and is quick but will also show up early to your house and expect you to be there. I feel bad leaving a less than perfect review but it's been weird every time they come to our rental (ie we don't choose them).

I have to let everyone know how great this company is. Roy fixed my washer yesterday and tried to…read moresave my dishwasher, but sadly the mice eat so much of it that it couldn't be saved. He really tried. Call them for all your appliances. Plus, he made a point to make sure he cleaned up everything before he left

Had an issue with our dishwasher, which turned out to be very small. Felt like he spent way more…read moretime than he needed to let us know it was fine and there was something possibly not letting the door close fully, which was no longer an issue. Cost of visit $300. We asked for an itemized invoice of the work that he did and the diagnostics, which we never received. Next time we will be going somewhere else.

Excellent excellent excellent customer service. Highly professional and warm hearted staff members…read moreand owners. A million star rating! I am always amazed at the amount of knowledge Bill has. He's never left a question unanswered. I'm A picky customer, call me Karen if you will, but I am a forever 100% satisfied customer. Also rated "A+" on the kindness factor. Sweet people are hard to find these days!

I just bought my 4th machine from Cynthia's (a simple one to teach my grandchildren how to sew, a…read moreserger, top of the line embroidery plus sewing machine, and then a replacement that came out years later that was even better for the embroidery/sewing. I tend to wait months between projects, and then forget some of the steps. Bill (who knows everything about each machine plus which customer purchased which machine, he's amazing!) and the rest of the staff are always patient and helpful. I first came to Bend with a complicated machine that I purchased elsewhere. The quilting shop in Bend wouldn't answer any of my questions because I didn't buy it from their shop. Plus, the staff wasn't familiar with the machines that the quilt shop sold, they had someone whose job was to explain and sell the brand, but she only came in on Thursdays! I am more than grateful of the staff at Cynthia's because of my experience at the other store!

We had a broken slide during our 4-week road trip through Oregon. Gene and Amanda came out on…read moreSunday of Labor Day weekend and fixed it for us. They were just fantastic. So easy to work with and so knowledgeable. Explained everything they were doing- I would highly recommend them!

Kevin did an outstanding job on my travel trailer brakes. They will be my go to rv repair people.read more