Great experience with apex. We broke the oven running a self cleaning cycle and couldn't access the…read moreback panel to reset it as it's a built it. The response was fast, and the fee was very reasonable.

Very knowledgeable and helpful with my dishwasher issue and provided great information for me to…read moredecide on my next step

Top notch provider of servicing on in home major appliances. High Desert Appliance is all service,…read moreno sales component, so there is no conflict in mission. They are factory authorized by most, maybe all, major appliance companies so warranty work is covered. For out of warranty work their prices are fair and reasonable. The administrative management team is great for scheduling and follow up. The technicians arrive when they are supposed to and always get the job done. If you're having premium brand name appliances serviced and Technician Ken West shows up you will be particularly fortunate. Ken has been at our homes in Bend several times over the last fifteen years, including today when he once again was able to diagnose and resolve the problem all in one visit. Ken has many years of experience (he also once worked for Johnson Brother's Appliance), he knows his stuff in technical skills and he is simply the nicest guy as well.

I definitely recommend High Desert Appliance Service. Garret and his partner did a terrific job…read morefixing my built-in refrigerator/freezer and microwave. Neither had been working correctly for many months - the icemaker stopped working over a year ago! They properly diagnosed all issues on the first visit, ordered the right parts, and fixed everything on the second visit. In the 5 years I've owned my house, the refrigerator/freezer has never worked better! Much quieter, and colder! Garret and his partner were friendly, professional, and wore facemasks the entire time. I had difficulty reaching the company by phone, but they are super responsive to emails. I would definitely work with them in the future.

I first "met" Al on the phone in 2019 when looking for someone to repair a failing refrigerator. Al…read morelistened to me while I gave him a detailed "Gone With the Wind" description regarding my ten year old Frigidaire with a freezer compartment maintaining the 40-degree temperature while the fridge compartment was sustaining roughly room temperature. When I finished the story, Al suggested a couple people that are fridge experts, and he then said that he is actually a Washer-Dryer specialist. I thanked Al for the suggestions, and told him I was so appreciative, that if I have a problem with my washer and/or dryer, he would be the first call I would make. All that based on his super high ratings. Well, here it is, about five years later (I got a new fridge to replace the other one in 2022... nothing was delivering during the peak COVID years), and my washer kept giving me F- 11 faults. I leaped for the phone and called Al. and got scheduled and he did a great job - especially with my old washer which is very limited in parts still being available. The washer (a Kenmore a.k.a. Whirlpool) started humming again rather than driving me nuts going into a "fault" mode for the five years mentioned earlier. Not longer than that, my dryer motor gave up the ghost, and this time, Al found a good-condition used motor, and viola, it ran again. When I knew the system was back running again, I told Al that if one of them kicks the bucket, I'll give him them so he can refurbish them and I'll get myself a new one. I dread the day that happens because I'm not a fan of artificial intelligence. Watch a re-run of "2001, Space Odyssey" and check out Hal 9000 again for a refresher of what is coming up in the world. I am not sure about all the digital gobble de-goop coming up. I only can think how difficult it will be when Mr. Al Harris is not around to reboot Hal 9000's broken A.I.-infested equipment while he still can make the antique ones quietly humming along. Al is a legend indeed. A rare man and worthy of all these five star reviews.

In October we purchased a dryer from Al for our daughter. When he installed it he said he would…read moreorder a handle for it. Also said the dryer had a 6 month guarantee. My daughter contacted him after a few months to check on the handle as she had never heard back from him. He stated he had forgotten and would get it ordered. She also mentioned that it seemed to take longer than expected to dry a load. He said when he brought the handle he would look at it. It is now mid January and he has not brought the handle, looked at why it takes long to dry or contacted her about the delay. Very disappointing and frustrating especially with the 6 month guarantee running out.

Fixed my KitchenAid stand mixer! No frills place that gets the job done. I would go back.read more

From the owner: Family Owned Since 1974…read more Fridge on the fritz? The washer isn't working? Or is it another home or small business appliance that's just not working? Rely on the professionals at Pinewood Appliance Repair. We have been serving the greater Bend, OR area since 1974. We offer factory-authorized service and repair for most major appliance brands. We can come to you or in-shop repairs are also welcome. We have many parts in stock or in most cases can get them delivered the next day. Our factory-trained technicians can help with Refrigerators Freezers Ranges Cooktops Kitchenaid Mixers Window air conditioners We are CFC certified and are licensed and insured for your protection. Call Pinewood Appliance Repair today to talk with a live person about your repair needs.

I had to pay an idiot penalty…read more I am normally a fairly handy guy and like to DIY as much as possible... Well sometimes that can go wrong. I took my broken washer apart and found a jammed pump inside. I ordered a new pump and when it arrived sooner than expected I was so excited I slapped that puppy in there and wrestled the cabinet back on the machine. This was a refurbished machine when my wife bought it several years ago and the cabinet had been damaged (bent outward slightly) which made replacing it very hard and frustrating... even for Lance, but I'll get to that in a second. I wanted to get our laundry going and started a load. Turned out that when I went to start it the tub filled and then nothing happened... Shoot! I had had enough of the "fun" of getting that cabinet into place that I wasn't about to open it again on my own and wrestle with it again... so I called Lance and Sandy. Lance came out and was perfectly friendly and nice. He knows what he's doing as he quickly got the cabinet off and found the problem... I forgot to plug the motor back in when I put the pump back on the motor!!! Damn it! Kicking myself for this one. Lance was cool about it. I helped him with putting the cabinet back on when he was done trying just himself for about 15 minutes. Live and learn, Dave.

It's kinda awkward letting someone into your home who won't even make eye contact with you... does…read moregood work and is quick but will also show up early to your house and expect you to be there. I feel bad leaving a less than perfect review but it's been weird every time they come to our rental (ie we don't choose them).

CORTech came when promised, was very professional, and fixed our dryer quickly when it was making a…read morescreeching noise. The price was reasonable. We will call them first if we ever have any more appliance problems.

Had an issue with our dishwasher, which turned out to be very small. Felt like he spent way more…read moretime than he needed to let us know it was fine and there was something possibly not letting the door close fully, which was no longer an issue. Cost of visit $300. We asked for an itemized invoice of the work that he did and the diagnostics, which we never received. Next time we will be going somewhere else.

I just bought my 4th machine from Cynthia's (a simple one to teach my grandchildren how to sew, a…read moreserger, top of the line embroidery plus sewing machine, and then a replacement that came out years later that was even better for the embroidery/sewing. I tend to wait months between projects, and then forget some of the steps. Bill (who knows everything about each machine plus which customer purchased which machine, he's amazing!) and the rest of the staff are always patient and helpful. I first came to Bend with a complicated machine that I purchased elsewhere. The quilting shop in Bend wouldn't answer any of my questions because I didn't buy it from their shop. Plus, the staff wasn't familiar with the machines that the quilt shop sold, they had someone whose job was to explain and sell the brand, but she only came in on Thursdays! I am more than grateful of the staff at Cynthia's because of my experience at the other store!

Excellent excellent excellent customer service. Highly professional and warm hearted staff members…read moreand owners. A million star rating! I am always amazed at the amount of knowledge Bill has. He's never left a question unanswered. I'm A picky customer, call me Karen if you will, but I am a forever 100% satisfied customer. Also rated "A+" on the kindness factor. Sweet people are hard to find these days!

We were in a bind today with an rv slide that would not go in. Understanding our time crunch, a…read moreTech (perhaps owner), got on the phone to try and resolve. When that didn't fix it, he said he'd come out. We'd already go into depthcon 3 panic mode and called the next service that was on the way. But so appreciate this businesses sense of urgency for The customer. Would certainly recommend. Thanks!

If you need RV repair at a great price with great technicians, this is the place to call. We had a…read morehowling furnace fan and leaking shower. We are living in our 2000 Itaska for the summer. Just sit in your RV space and leave the work to them. Thank you Lucky Duck RV.