Brian Larson has maintained our HVAC system, and our gas fireplace, for several years now. We think very highly of him and the quality of his work. He is practical, and very good at explaining. One time the hot water heater quit. Brian came over on his lunch hour to take care of it. It is reassuring to know that Brian is part of this community. We rely on his work. read more

Called Larson Mechanical to get service on a refrigerator at my home, after getting a referral from a local appliance parts business. A man answered gruffly, "...what?!!" I asked if I had contacted Larson Mechanical and the man, said "who wants to know?! what do you want my mother's maiden name too??!!" He went on hotly and unable to be consoled. Surprisingly, it was the owner, Brian Larson. His aggressive treatment continued for several more minutes as I continued to try and recover with him because I needed the repair. I finally got to the point of making an appointment but when I asked when they might be able to come over and whom to expect, HE TOOK MY HEAD OFF. "Doesn't matter...why do you want to know?? Maybe me, maybe my nephew, or maybe my mother!!", he said. "What difference does it make?!!!" I said, "I just thought it might be good to know so I can be on the lookout for your tech." Nevermind. Too hard to work with. Way to unstable. Way too angry and aggressive. Who treats prospective new customers that way? (and ones you get by referral!) Are you trying to destroy your business? I get you've been in business for 24 years, (as you angrily asserted on the phone), maybe its time to retire and go fishing if your business makes you this angry toward your customer, or your fellow man. Go do something that makes you happy. Apparently this work is no longer good for you. Unbelievable! EDIT: The next day after posting this review to protect others from this man, he called me back and begged me to remove my review. (Maybe that's how he fabricates his good reviews). He promised to fix my refrigerator that same day at no charge if I would let him. Believing in humanity, I cautiously agreed and he came over. He arrived and talked incessantly, making many promises about what he could do. The refrigerator needed to be uninstalled to do the work so he said he would return another day to remove it and do the service, all at no cost. I did not ask for anything free, but he was insistent. OK. By the time he left, he had re-manipulated his earlier offer to now include me removing the unit, but he would still fix it for free. So I took him at his word, forgave him and removed the review as I readily told him I would do. After paying another contractor several hundred dollars to remove the unit and deliver it to his shop, Brian welched on his promise to service it. I offered to pay, but in spite of our previous agreement Brian reneged on his word. I called several times and texted repeatedly to find out what was happening, even sending a copy of his earlier text "promise to take care of it for $0", as a reminder of his promise. No response. What a waste of time, money and faith. After all this time, effort and expense, I still have a broken fridge and will have to start over with someone else. Why did you just follow through with your repeated and insistent promise, Brian? Why didn't you just return the call and explain yourself like a man? It could have been so much easier. Now I am over a barrel having spent all the money on removal and delivery to your shop, and still have no fix. In talking to others in the business, this is apparently not the first time he has treated people so disrespectfully. What a hot head. Stay away. Something is not all it seems here and it apparently includes the reviews. Can not believe anyone would treat a customer this way, but to cheat a retired senior citizen who is not only in need and depending upon your promises, but willing to forgive and trust you, then leave them blindly in the lurch, is a new level of low. Brian Larson showed me he is not only angry and unprofessional, but a weasel who will apparently say or do anything, then lie and turn his back on you. read more

Larson Mechanical - a copy of a text from Brian Larson confirming his in person promise to provide service at no cost after a unit is uninstalled. - Water Heater Installation/Repair Near Me - Bend, Oregon

Brian showed up, waited to do the work, and fixed the problem with my refrigerator. He didn't over sell what he could, would do, just fixed the issue, and educated me on the problem. Can't recommend him any higher as it is hard to find a qualified tech with integrity like Brian in this day and age! read more

Brian was incredibly helpful, on time, answered all my questions and told me what to watch out for to prevent future problems. Super nice and honest man. read more

Brian has provided the best service anytime I have needed it. When the issue with my fridge needs immediate attention he was there. Highly recommended!!! read more

Brian came to our home to check out our garage freezer. He checked it out and he said for us to let it thaw for 24hours . You can't get service like that these days!!! Dave R. read more

These folks (no matter how good they may be at what they do) don't want my business. I'm trying to get a quote from them on a project. They have a single page website that lists a single phone number for talk or text. If I dial that number, I get put into voice jail, an automatic voice asking for my voice mail box number. No other contact info. Are they even still in business? read more

Brian and Larson Mechanical exceed all expectations. We hired Larson to install a AC system in our central Oregon home. We talked to several tradesman first to ask for recommendations and Brian's name kept coming up. Brian is personable, fair, fast, and professional. He had our new unit working perfectly in a day, and his rates were better than any other rates we found. We recently had an issue where our heat (nothing he touched for the AC work) stopped working, and called Larson for help, Brian was at our home in 2 hours to get tot he bottom of the issue. His service is above and beyond. And he wore a mask the entire time. 5 stars is very warranted. read more

Larson Mechanical - Our new Goodman AC unit expertly installed by Larson Mechanical. - Water Heater Installation/Repair Near Me - Bend, Oregon

I've used Brian for years in business and at my home. Fast, fair and reasonable. I will always call him first.

Very helpful in providing guidance on how to tackle a few issues w/my appliances. Owner answered his phone (while several other appliance repair companies had full voicemails) and took the time to offer possible solutions to my issues before considering next steps. I appreciated his approach which was honest & forthright, suggesting integrity to me. I'll call him first from here on out for any future repair work. read more

I was visiting relatives in Bend and had home heating issues. We called Brian first thing Saturday morning during a Holiday weekend and was out the same day. Showed up early, diagnosed and repaired our gas furnace problem that day, and all was great. Nice guy, explained everything that was wrong and needing repair. Had the parts in his van so there was no time wasted waiting for parts and a return visit. Highly recommend. Owner/operator, 1 man show, who's been in business for over 25 years. Thanks Brian! read more

Brian was quick, knowledgeable, honest, and has 20+ years of experience. I'm going to refer to him as "The Refrigerator Whisperer" from now on ;) He was able to troubleshoot my fridge very quickly and I was on my way in no time. He's really got his s**t together. I will definitely be back with any HVAC needs and will definitely recommend Larson Mechanical to friends and family. read more

I had a problem with my tankless water heater and called Larson Mechanical. He doesn't work in my area but spent quite a while on the phone with me discussing ways that I might be able to fix it myself. He also recommended someone who does do work in my area. I was able to finally fix it myself - I really appreciate the guidance! read more

Brian came out to take a look at my HVAC system which is not functioning. After an assessment he felt the system would probably need replacement. Remarkably, he did not charge for his time (as he could have) but was very informative, not to mention his great personality. read more

Our two year old fridge decided to stop working. We called Larson's and told him all the trouble shooting we have done. He gave us advise to save $800 on a new compressor. His advise, take it back to Costco! Appreciated his honesty. If we have any issues with our new fridge, I will definitely call them for repairs. read more

I called to inquire about having service done on my fridge and even though no service was performed, I received a lot of great advice and information over the phone on ways to handle the issue. Great experience and will definitely keep Brian on the top of my list if I ever need assistance again. read more

One evening we came home and noticed that we had a leaking water heater tank. We called Larson Mechanical. Brian got back to us that same evening and arranged a time to come and look at it the very next day. He arrived on time (a few minutes early), explained everything that was going and what our options were. We were so impressed with his service that we have since used him for another electrical project and had the exact same professional and courteous experience. If we ever need anything done in the future, I will be calling him first to see if he can assist. read more

Brian is awesome!! He promptly diagnosed my ac unit and gave me advice on how to go about my warranty coverage for a faulty piece that needed to be replaced. He does honest work and isn't out to scam you, I can't recommend him enough! Thank you Brian! read more

I have had Brian Larson diagnose two vintage appliances for me now. He has a great attitude and is extremely helpful in providing information on old appliances. I would call this guy again in a heartbeat for appliance repair. read more

Brian is very honest, friendly, showed up when he said he would and didn't perform any unnecessary parts changes. My fridge and freezer were cooling just fine, but a servo that operates via a thermostat was cycling more than I thought it should. It is a 15 year old unit. Brian could have charged me to install a whole new thermostat, but it wouldn't have changed operation significantly. Thanks for checking it out and not jerking me around with a big service fee and a part I don't need. I would definitely recommend!! read more

Brian is great! Our ac broke and he came out on a Saturday morning to fix it. Got it back up and running within a couple hours and charged us a great price. I can't recommend him enough. read more

Mr. Larson came out to our house on a Saturday, showing up earlier, not later, than expected! (Already things are looking good:)) Mr. Larson was very friendly and personable, easy going and not in a hurry to just 'get the job done' and hurry to the next one. He looked over our 30+ year old refrigerator thoroughly for what may have caused it to just stop working, and he gave his honest diagnosis that it was just done. He told us he could find parts for us, but the cost would be more than the frig was worth and he suggested we spend our money on a new one instead. Mr. Larson did not charge us anything for his half hour drive to our home (again, on a Saturday) or for his time spent looking over the refrigerator. Now I know he charges for his services and he doesn't drive and work for free, but he would take no amount of money for his time and effort, and I am hoping he will be rewarded for his generous kindness by others choosing his business by seeing this review. I highly recommend Mr. Brian Larson and his business based on his integrity as a person, and his knowledge as a businessman in Bend. Kathy Schulz, Bend Oregon read more

Just had a less than pleasant experience with Brian Larsen who when I asked a technical questions regarding a gas valve advised he had 30 other people waiting and did not give a 'rats ass' what I thought. He is now off my list of people for consideration for repair of any of my items; furnace, gas insert et al. He appears to be full of himself. After 35 years in my business if I talked to a client the way he talked to me I would not get many calls back. Incidentally I called him off his yelp record. Which gave him what appears now to be too many stars. You will have to make you own determinations if you desire this type of 'service'. read more

My husband was out of town & my heating wasn't working right. We are "diy" type and I did some of my own trouble shooting. When I hit the wall, I called Larson Mechanical. Brian went through my entire system, looked at the ducting, the unit, the thermostat, he made some wiring changes, tested it out and we were both satisfied with the system performance. I'm so glad I chose Larson's!!! read more

We have used larson mechanical for multiple things over the years, walk in cooler, pizza oven, salad cooler, make line, hobart etc. You name it, we have probably had it worked on. He has always been very knowledgeable about all equipment and is able to fix for a reasonable price. read more

This awesome guy came right over and took care of my issue promptly and I am so appreciative.

Thank goodness for honest and smart men who won't rip you off! Brian is responsive, will say it how it is and is clearly an expert in his line of work. Thank you, Brian! Highly recommended. read more

I have had three fridges worked on by Brian all fixed very fast and for a very great price. I recently just had a compressor replaced on the third fridge, the other two were fixed over a year ago and are still working perfect! Very nice guy with tons of experience! read more