Go to this UPS store, not the one on Century!! The folks here are efficient, polite and…read moreknowledgeable. They welcome moves to make the line run quickly (setting down prepaid packages for example) and go above and beyond - a young man spent about 10 minutes taking down every large box they had so I could find the perfect fit to ship a saddle without paying a unnecessary penny just a few weeks ago. I never thought I'd put so much thought into a UPS store lol but when you compare it to the train wreck on Century, this store deserves a shoutout.

I went in today to send an Amazon tire back for my son! I needed and Ashley told me to go put my…read morepaperwork in an envelope. I wasn't sure what side went up and one went told me go over there and stick that on the it wasn't in a box. I want to do it wrong because it was an expensive tire. I simply needed help and I said well can you do it and she ripped the envelope my hand abruptly just put it on the tire like I swear my whole life I have never been treated this bad. I rarely get upset because the norm is poor customer service anymore. But I told her this is your job she says no you have to do your own Amazon packages. I said I'm a nurse I wouldn't ask you to give someone a shot for goodness sakes and I asked who her boss was and she says I'm the manager abruptly . I will never go to that store as by the liquor store and Safeway by Franklin ever again ever I called and talked to a lady at the century office and she was very sweet and helpful. I will go there. She said she would be happy to do my Amazon packages! not that I really have very much . I appreciated her kind words very much. True customer service I'm afraid is in the past.

I've only been to this location once to ship something in person. My experience was good in that…read morerespect. Like most Portland USPS shipping clerks, the staff was cheerful and friendly to the point of sometimes gabbing with customers while others wait in line and no one seems to mind (this is a rare gift, Oregonians. Read Brukowski's "Post Office" or ask yourself where the slang term "going postal" comes from, if you don't believe how surly and unhappy postal workers are in most other states). However, I've lived in the Creston-Kenilworth neighborhood for over a decade now, and I have to say that it's probably the worst carrier service I've ever had in my entire life. I can't count how many times I've done their job for them, personally delivering mail to neighbors or people I don't know blocks away after it ends up in my box for some unknown reason. It's happened so many times over the years I think I deserve a tax deduction or government stipend check for my efforts (although the check would probably be delivered to the wrong address most likely, so I'd take the deduction if offered, ha ha). I almost don't want to post this in fear of never getting any mail again if someone from that distribution center actually reads this, but if they don't know what's really going on with their carrier service that would be just as bad for everyone in my neighborhood.

I like this location. They have super friendly staff. Warren is super helpful, knowledgable and…read moreefficient. It's in a tricky spot as far as traffic is concerned. The parking lot is small, but there is also ample street parking. I can only imagine the abuse and expectations the general publics puts on the staff working here. They all seem pretty kind and patient and are just doing their job. I do wish they had a machine to purchase stamps or weigh and pay for your own packages like I've seen at other locations.

This used to be a highly competent professionally run postal service. BUT they have changed…read moreownership. Under new ownership, prices are significantly higher and services are lackluster to borderline inefficient and incompetent. I would not recommend this business to anyone as it is these days and that is based on the lack of quality services in addition to exorbitant price gouging as surcharges. In February I took a flat rate priority mail envelope to this location for mailing. The post office rate a flat rate of $21, but the PC female employee , whose name I didn't get, described as having several facial piercings, short hair perhaps an African American, as I am, lied to me about their rates, she said that the USPO had increased its rates two days earlier and now the rate to mail the envelope to LA, California would cost me $36, reluctantly I mailed the envelope out of necessity. However, three days later I was at the main post office in Bend and inquired from the clerk, if there was a price hike and was assured there had not been. The truth is that the additional $16 was a Postal Connection surcharge at this particular postal connection. At their discretion they added $21 USPO flat rate postal envelope that I mailed. Naturally, I felt angry that I had been lied to, taken advantage of &the victim of a severe price gouge. Furthermore my envelope didn't reach its destination, and I had to file a claim with the post office. On 11/21 I returned to same postal connection to drop off USPO Amazon prepaid return. It turns off the same delay assisted and I told her of the mistake she made, she recalled our encounter and told me it was not her fault that is the price, then finally she admitted it was the surcharge for me using their business versus the USPO she became agitated saying It's not he fault that the rates are what they are! Finally, she admitted there's a new Owner and these are their new prices. While, I was complaining to her then there's a white male, blonde hair employee who was helping an elderly male at the counter in there about said OK we made a mistake, just take the card I was waiting to pay for a greeting card, and just leave! He so rude and obnoxious. I told him I don't want a free card, and I simply left the store. In my haste I neglected to get my receipt for dropping off the Amazon return. Needless to say, I returned to the store mention that the female had given it to me, I assured him she hadn't, although he did not ask her or check/verify. He said "I could just give you the package back cause I can't print out another receipt." I said ok took my package back and left' Bottom line I'm only one of several folks who've been going to this postal connection over the years. However at the point under its new ownership and outrageously unacceptable services, I will never go back! Word to the wise, do NOT use this business if you have something that you want to mail through the post office or UPS. You would do better to go directly the USPO or the UPS across the parking lot by Walmart, The up charge for Postal Connection at 61141 S Highway 97, Bend 97702 is so outrageously overpriced and the customer service is poor & highly unacceptable. M.Disappointed & Dissatisfied

Awesome service! Convenient location and nice to have a full service company for all my postage…read moreneeds.

Too bad I don't have any pictures if this post office, but it's tiny. The parking lot also small,…read morebut it's enough for the amount of traffic they deal with their. They pick up the mail at 10:30 a.m. from the outside drop box on Saturdays. I don't know when the mail actually leave though.

This office is a joke - won't answer the phone at all. Have made several attempts to call and…read morewaiting for a little over 3 minutes, I get a busy signal. Also received a notification that a PKG was returned at 9:45 this morning due to "insufficient information" which is interesting since it's now 3:55 in the afternoon and mail person HASN'T EVEN BEEN HERE TODAY!!!!!

Inside the city limits of Redmond, delivery by USPS is not reliable…read more Out for Delivery, Expected Delivery by 8:00pm REDMOND, OR February 21, 2026, 8:37 am 9 hours later... nothing. Every day, for 5 days the delivery date was specified for yesterday, 36 hours ago. Terrible weather these days. 50° plus daily highs all week. Including today's "heat" wave in the depths of a February winter.

I love having a downtown Post Office. Very convenient, and the service and friendliness is superb.read more

The gals who work at this post office are amazing. They are very friendly and efficient, even when…read morethere is a long line and I can imagine they are under some stress. Also, they always provide options in terms of cost, packaging, turnaround, insurance for whatever you are delivering. I hope that nothing changes in this post office!

We have used this location for drop offs, shredding, and scanning documents. Although at times…read morevery busy, the manager and staff have been professional and friendly, and have acknowledged those waiting. Most of the time, our transactions are quick and easy.

This store is great! The people working there have always been very helpful and friendly. Cathy…read morehelped me today and she was fantastic! I always know I can count on them to do a great job!

I love quaint and simple post offices in small towns like this. Admittedly, I dread going to the…read morepost office in Indy- there's always a line and it tends to be a stressful and time consuming experience. I stopped by this post office during my visit to pick up some stamps to send cards and postcards. They had an impressive selection of fun stamps and a handful of cards for sake. The lady working behind the counter was helpful and patient. Overall, a positive experience.

Great staff, though a little undermanned. They have really come through for the local communityread more