They saved the day for me! I was in town for a wedding. I guess I did a bad packing job because…read morewhen I opened my suitcase I discovered my suit and shirts were a terrible mess. Friday morning I went straightaway to the cleaners. I needed everything pressed. The first two turned me down, said they couldn't do it until Monday. The wedding was on Saturday. My last hope was going to Cascade. At first they too said no. But when I explained my situation she said, " let me make a call". Well 20 minutes later my clothes were being brought back to life. I am so grateful for the kind and gracious team at Ca

I had two coats cleaned at this cleaners and it cost me $53 and one of the coats came back un…read moreironed completely wrinkled which is why I brought it to the cleaners to begin with very expensive the lady made me wait to get my clothes not a good place

I have had Ford Cleaners starch and press my jeans and shirts for years. They always do a great job…read moreand are always super nice to deal with. Even when ownership changed a few years ago, the quality of work stayed the same. I travel enough that I have had other cleaners do my clothes in other states and few compare to the value i receive at Ford Cleaners. I like for my jeans to be hard starched with a pleat and for my dress shirts to be medium starched with a pleat. This is how western clothes are done for cattle events, rodeos and dress! These people know this and that is why most people that rodeo or dress western use Ford Cleaners. Thank you to Ford Cleaners for continuing to keep Redmond's western heritage when we are being forced to be changed by many other businesses that came to town.

This business has had 3 owners over the years it's been open. The new owners are very very good at…read moretheir jobs. Chad had run Mirror Pond Cleaners in Bend for years when ownership changed he moved on and bought Ford Cleaners.All of the negative reviews you may see are from the previous owner. The new owners have received only 5 star reviews. You won't find a cleaner with more experience and knowledge in the art of cleaning clothes than Chad. Lastly I know that he has purchased the latest in drycleaning machines and now offers an organic product that is extemely gentle on your garments and is odorless. Your clothes will last much longer with this system and you will find them softer and cleaner. So consider this a 5 star business. I think he should be able to get the old reviews deleted.

I ordered a dress online for my sons black tie wedding and it needed to be hemmed and taken in on…read morethe sides. I was referred to Scissor Bird & Alterations by Bella Brides. Scissor Bird butcheted the gown. When I called Pinpoint on a day they were closed (and they still answered their phone) they told me to immediately bring in the dress and they will see what they can do. This was a week before the wedding. The girls spent over an hour with me trying to figure how they were going to repair what Marta destroyed. And you know what they did! I am so grateful for their attention to detail and for taking a horrble situation and making it right! Thank you so much!!!

Needed a dress taken in and shortened for a wedding and Ana did a wonderful job! I would definitely…read morebring her anything else I need altered in the future. Ana was super welcoming and got my dress back to me on time.

Alteration hem on my t-shirt and didn't hear back for weeks. When she did respond she had handed…read morethe task to someone else. And that person didn't communicate well either. Value of service was terrible- asked for the address and never received a response. Poor way of doing business.

My garments were Delivered on time as promised and the work was great. Close in Prineville location.read more

Can't find the words to say how pleased I am with Mandy's business practices and her alteration…read moretalents. This lady came to my house, picked up garments and altered them beautifully then returned them to my house. Who does that? Am so pleased I found her. Have spent last week telling all my friends about her and her alteration skills. If you're still looking for someone please give her a call. You'll be glad you did.

Wonderful Service, Great Quality, Incredibly Fast!…read more I have an ultralight Sleeping Quilt with clip system (no zipper), but found myself wanting a zipper put on for heat-retention. I contacted Rugged Repair for an initial quote by phone (I live back East), then sent in pictures and an email of what i was looking for (a zipper installed the length of the bag). The team was super helpful talking me through options and answering my numerous emails promptly. I just received my quilt back in the mail today, and I am beyond impressed. Great craftsmanship, can't even tell the zipper was added after-market. Highly recommend these folks!

While I had a good experience with this company in the past, my recent tent repair was terrible!…read more It took months to get my tent after I paid since they misplaced the item. When I contacted them and they found it, they demanded more money for shipping and handling. No apology for making me miss several camping trips due to their delay, and no waived $15 shipping fee after they admitted their mistakes. They waived the handling fee. Terrible response to their admitted mistake!

I was referred to Karen through several friends who used her for alterations. Karen was so…read morewonderful to work with and the price was on point. I needed my wedding dress to be taken in and bustled. She finished my dress within the promised timeline and it was a perfect fit!! Her home is lovely and Karen's husband is also a reverend who we used as an officiant. What an awesome duo. I would use her again for alterations!

Got a dress hemmed by Karen. Would not provide a ballpark quote when asked before service. Tried…read morecharging $140 for a simple hem. After arguing over the phone, paid $100 because she threatened to not give the dress back. Not a professional business. You can't charge above average prices when you operate out of a crack shack. Hilarious that a bad reputation is worth a small difference in price, but it's the consequence of an egotistical woman.

I would definitely recommend these guys for carpet cleaning. They were easy to work with, friendly,…read moretrustworthy, etc. We had a few dog pee stains through out the house that I just wanted to get out with out cleaning all the carpet. They came out and in 30 mins they had my new carpet looking fantastic again, and my house smelling good. Thanks you two.

Needed a rental done quick...Owner went out of her way to fit us in and we were first time…read morecustomers!!!!She mailed me invoice and even made comments regarding the condition of the carpet!!! Will definitely be using them again!!!