Recently took a wool jacket in to be cleaned. This is the first time I have gone here. The jacket…read morewas not really dirty, I just felt it hadn't been cleaned in awhile. He told me $45. I was shocked how expensive dry cleaning has gotten. It did look great when I picked it up but not sure I would continue to go back with these prices.

I went and had a Pendleton wool jacket cleaned. I explained what happened to the jacket. My…read moregrandson had vomited on it. When I went to go and pick it up, I got back in my car and smelt it to make sure that it smelt okay and it still smelled like vomit. So I took it back in and let the guy know that it still smelled like puke and he continually said no it's clean and sniffing it and telling me no smell no smell. I will never go back there again. He never even offered to try and take care of the smell. Offered no solutions at all. I paid $24 for my jacket to look clean but still smell horrible! Not a good experience at all. Horrible customer service.

This place was great despite other reviews! It was very affordable and i didn't even have a…read morecoupon. I was in bend visiting over new years and the shirt I wanted to wear for New Year's Eve got dirty in my luggage so I took it the day before and they already had it finished by the next morning. Usually I have to wait at least a week at other cleaners! I was also worried taking it to a random cleaners because it was a designer brand, but they were great in every way! Even had treats for my dogs!

I use Mirror Pond all the time, I am a sucker for the tootsie pops and have always had amazing…read moreinteractions. Until today. I dropped off my dry cleaning a few weeks ago and got it back and noticed they forgot a shirt. No biggie, I thought, I'll just pick it up when I drop off my next batch. Boy was I wrong. I got there today and told them what happened and asked them to look for it. The woman working flat out refused to look for it or even consider that they would have forgotten it. I mean, mistakes happen, but apparently not at Mirror Pond Dry cleaners. This devolved into an actual shouting match and I left without my shirt. I really liked that shirt. I wore it twice. And I know with 100% certainty that I dropped it off. So either it is still there or they mistakenly gave it to someone else. The fact that she refused to even look for it or consider that a mistaken had been made was wild. Obviously I'll find a new dry cleaner, but holy moly. I really am going to miss those tootsie rolls tho.

This place cleans items for schools for free! It's an awesome service and you should support…read morebusinesses like this in town. I worked at an elementary school in town and needed to get a large mascot cleaned, Cathy's was happy to clean the mascot quickly and for free.

Pathetic central Oregon, 2 1/2" of snow, and these guys can't deliver. Dude has been to our house…read morein 18" of snow with no problem. Driver is a whiner and mgt let's him get away with it. BTW, call me if you're a snow pansy and I'll drop off for you.

Service is always excellent and quick. I've been coming here for years and never had a problem.read more

Always do a great job. IZZIE is professional and friendly. Have clothes including vintage items…read morecleaned frequently.

I took in three pair of pants to have pockets sewn together…read more They sat at the alterations shop for over a month. I needed them for an overseas trip. I called and asked if they could be finished early (by a day) or if they would at least be finished on the day promised. The tailor told me none of the pants had been worked on yet and she was not positive the pants would be finished on the day promised. I then called the morning of the day promised and ended up leaving a message on their vm. No call was returned. I went in after I returned from my trip and picked up my pants, which still had not been touched. I guess I will be sewing the pockets myself and will find another tailor as well. This is NOT a reliable shop and the lady had no response other then "sorry" on as to why the pants were not worked on.

Horrible customer service. Bad attitude (though the owner initially seems nice), didn't hold to…read moreher scheduled timeline, and didn't care about how she inconvenienced me. I gave her an opportunity to make things right and she wasn't interested. Stay away.

Incredibly helpful service, quality work and reasonable pricing! I will return to this business.read more

The service was great and the shirts were perfect, but $5 perfect shirt is very high. I'm back to…read morewashing and ironing shirts.

Great company. They accommodate everything. Even pillows. Perfection, every time. A very kind bunch…read moreof folks too!

STAY AWAY AT ALL COST. Incompetent, unreliable, poor quality and poor customer service. I am new…read morein Bend looking for a reliable dry cleaners. Found this close to my place and thought I'd try. I've used them twice and both times promised delivery dates were missed. When I finally got my clothes, wrinkled and disheveled. A lot of apologies and excuses unfortunately apologies and excuses don't satisfy customers. Whoever Cathy is, she needs to get a handle on her business...Pathetic! UPDATE: seems the Location on Simpson is the Anomaly. Using 2nd street team is awesome. Crew in Simpson seems like remote location outta control.

This business has had 3 owners over the years it's been open. The new owners are very very good at…read moretheir jobs. Chad had run Mirror Pond Cleaners in Bend for years when ownership changed he moved on and bought Ford Cleaners.All of the negative reviews you may see are from the previous owner. The new owners have received only 5 star reviews. You won't find a cleaner with more experience and knowledge in the art of cleaning clothes than Chad. Lastly I know that he has purchased the latest in drycleaning machines and now offers an organic product that is extemely gentle on your garments and is odorless. Your clothes will last much longer with this system and you will find them softer and cleaner. So consider this a 5 star business. I think he should be able to get the old reviews deleted.

Items were ready before originally promised. Staff were friendly. I would definitely use them again.read more