We've been customers at Mastercraft for almost a dozen years and have had good experiences all around. Given my hubby and I are both retired from corporate jobs, we don't give this cleaner the work out we did the one in our former home, with business suits and dress shirts and silk blouses in the mix and a regular stop on our "to do" list weekly. But we have used Mastercraft for trousers and cotton shirts and sweaters, from cotton to cashmere, and wool coats with very good outcomes each time. We've also used them for things like ultra big tablecloths I was too intimidated (OK lazy) to launder and iron myself. And most recently for the big test of a spendy Italian made cotton king size bed cover that needed laundering. I was prepared to accept substantial shrinkage on this piece, given the laundering instructions were cold water wash and hand blocking to dry. Happy surprise when Mastercraft beat my expectations and returned it in fine form with negligible shrinkage. The UPSIDE They do consistently good work in my experience and service here is friendly. Prices are on par with other Bend cleaners, a couple of which we tried and with which we had awful outcomes before finding Mastercraft. They also provide some limited tailoring on site, like having pants hemmed, which can be convenient. (But my recommendation for that service and things more extensive is Scissorbird in Bend. http://www.yelp.com/biz/scissorbird-sewing-and-alterations-bend-4 ) The DOWNSIDE This is an old building (circa 1970's?) with an awkward to access and falling apart parking lot right off of Greenwood Avenue. A tip is to pull into the larger empty paved lot alongside the building (look for the black and white mural with guys in ties and sans pants practicing their putting http://www.yelp.com/biz_photos/mastercraft-cleaners-bend?select=h33JgLgIssHPqQY6A-ExqQ#EcmCZfvB87e9zpguvBw2qg ) and walk around. Also note, for people using wheelchairs to try to access this place, it is nearly impossible to do given blocked path of travel into the door. read more

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I have been a long time customer of this drycleaner--for about six years, maybe longer. I have rarely had an issue, but they were generally minor or not worth fighting about, so I did not complain. Generally, the work done on my silk blouses was good, so I trusted Paul with my business. Unfortunately, in June I had a family member drop off my Ralph Lauren blazer after they had dirtied it. It was ready a week later, but given the fact it was summer, I did not try it on. Fast forward to September 3rd, and I tried it on given that the weather was suitable today. I was in shock, as the blazer was so tight I could hardly move in it. I did not put any weight on in two months, and I am much too old to have grown for this to have fit so poorly. For context, reaching forward with either arm caused the worsted wool to tighten and yank back, making for an extremely restrictive and uncomfortable experience. Prior to this, the blazer was baggy on me how I liked it. Additionally, I don't know what he did, but the blazer was very coarse and rough; clearly the wool was stiffened and raised from moisture. The measurements of the jacket are, objectively, not the same as others for sale online. And, there was one thing I couldn't place, but strangely the fabric just feels thinner with less of a stretch to it. I was devastated. The employee at the desk and I spoke, and she kept telling me I could leave and come back. I said I would like to wait if that's okay. She agreed, and we talked about the problems with the blazer; she had no idea about fabric, and we consulted Google, which pointed towards irreversible damage. I waited an hour. She finally decided to text the owner, Paul, and about 5 minutes later he came barreling in very upset with a fake smile. He was almost frantic, going over my blazer saying "what what what you say?" We argued for about 30 minutes or so, where he continually talked over me and hardly let me get a word in. He tried to gaslight me and say that I took this blazer in last year, as if to say the damage was something I did. This is the only blazer I have had taken in recently, and in fact, I had taken it out of the plastic and hanger from his shop this morning. He proceeded to try to prove it by attempting to peel off the embroidered crest. Of course that failed. Over and over he kept trying to gaslight me, saying this wasn't the blazer brought in. Absolutely disgusting to try to gaslight a longstanding customer that pays these exorbitant prices. It gets worse. He kept touching me to either usher me or show me something, which I found annoying and weird, even if it was lightly. This was while he was telling me this wasn't his problem, and I only "feel" there's a problem. He then switched it up to "We are good Christians, we don't ruin clothes." Like what? I was so confused and told him that has nothing to do with anything. Then he goes, "OK OK OK But we are professionals, never would happen." I tried to explain mistakes happen, and I want to be compensated. He would just raise his voice and go "NOT MY PROBLEM. WE CHECK CAMERAS SHOW NOT THE BLAZER." So he takes me back to show the dry cleaning machine to show that no water can get in or something... okay? So what? That doesn't mean you guys didn't screw up. Something clearly happened. I have never met someone so shady, immature, and unwilling to take accountability. He then tried to blame Ralph Lauren and called it a manufacturing fault or something, I don't know. He was ranting incoherently at this point. By then I was getting extremely frustrated and said, "Look, I don't want to go to court over this, but I will, because this was my favorite blazer and it was also expensive." He started to go back to how he'll check the cameras and get a lawyer. I said that's fine. This went on and on and on for another 10 minutes or so. He denied me a refund or replacement and said he did not care, continually ranting it was my problem, not his, because he is a professional that does not make mistakes. I'm not a professional, so I cannot know he said. At the end, I asked why he is taking pictures and making measurements? He has no intention of refunding me for HIS mistake. He just said it's not his problem, repeating himself that he'll call me tomorrow to prove the camera's show it's not the blazer. Paul is a shady, greedy scammer that will destroy your clothes and then attempt to gaslight you that there's either no problem or you caused the problem, or he never touched it. Buyer beware. read more

Recently took a wool jacket in to be cleaned. This is the first time I have gone here. The jacket was not really dirty, I just felt it hadn't been cleaned in awhile. He told me $45. I was shocked how expensive dry cleaning has gotten. It did look great when I picked it up but not sure I would continue to go back with these prices. read more

I went and had a Pendleton wool jacket cleaned. I explained what happened to the jacket. My grandson had vomited on it. When I went to go and pick it up, I got back in my car and smelt it to make sure that it smelt okay and it still smelled like vomit. So I took it back in and let the guy know that it still smelled like puke and he continually said no it's clean and sniffing it and telling me no smell no smell. I will never go back there again. He never even offered to try and take care of the smell. Offered no solutions at all. I paid $24 for my jacket to look clean but still smell horrible! Not a good experience at all. Horrible customer service. read more

Mastercraft Cleaners - Looks clean...still smells like vomit - Laundry Services Near Me - Bend, Oregon

1st experience was positive. After reading past history reviews, I am on the positive side of experience I believe in giving every business opportunity and do it in the groups of 3 separate times. So a more reviews will be made with each interaction and business transaction. The drama continues!!! and the price was reasonable for four pieces of clothing. Not the cheapest, but not the most expensive in town. read more

Typical quality, to clean two coats of fuzz and just general cleaning was $93.00. what the fuck was so costly to do that I'll never go back and recommend no one go there. Plus when I was surprised at there price the guy just looked and me all smug and said "coats" . I had one of them cleaned last year and it was $15.00. they are just regular coats, a pee coat and a long coat. Nothing fancy, not fur or down, how are people getting away with charging there's prices. Plus, he never told me how much it would be, never asked if I'd like to know know the cost. Actually I think I he said, $25.00. that's what was in my mind when I left the coats. That's what I remembered to expect to pay. I was so read more

Visited with family in Sisters in the month of July. Dropped off a small load of dry clean. Came across this as we were heading out of town. Terrible service and experience. There is no possible way they didn't see the damage done, but just packaged it up and sent me on my way. read more

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My wife brought in a jacket to have the sleeves shortened. A price was agreed upon. A few days later the jacket was ready. The workmanship was very poor and they agreed and offered to fix it. One day later the jacket was ready. This time the jacket was fine. They demanded and additional $7.50 because of the extra work to fix it. Sorry guys but you did the job improperly the first time and should have either just corrected it or told my wife IN ADVANCE that there would be an extra charge to do it right. This is no way to run a business. read more

I have supported this place because I lived in the neighborhood 15 years ago and even after I moved I came back to them because they were familiar. Even though their costs continued to rise significantly, I still supported them. I have given this business hundreds of dollars over the years. When I recently received back one of the most expensive pant suits I've ever bought that had been cleaned by Mastercraft with a rip in the side and oil stains all over it, I would have thought that because I had been giving them my business for over 15 years they would've been responsive, kind, personable and offered to remedy the situation. Instead, the owner was rude, took zero responsibility and said he could fix the issue but at full cost. Unbelievable. I will never come here again. And I highly recommend that you do not support a business that has such lack of familiarity and kindness for a long-term customer who supported their business even through the pandemic. read more

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They charged $27 for my husband's suit jacket. That seems excessive. Their prices are not posted. I called another dry cleaners who quoted me $11.95 for the suit jacket, so I will not return to Mastercraft. read more

I had a wonderful experience with Mastercraft. Great job cleaning linen draperies and plush cotton draperies as well as 2 throws. Friendly, courteous and they carried the draperies out to my car and laid them in there so gently. These folks are my new go to cleaners. Highly recommended. read more

Went in and needed a shirt cleaned by the next day. They were super friendly and helpful and got it done in time. Saved me big time.

I ordered some pants online and they were too small, which I found out two days until my brother's wedding. These guys were able to save the day for a reasonable price. I'll for sure come to them again. read more

Excellent service. We dropped off a quilted/brocade king comforter with two matching shams on Tuesday and originally said we would pick it up on Friday. Due to a schedule change, I called them Thursday morning to see if I could pick it up that afternoon instead. They had it ready for me and it was perfectly cleaned. Also no trace of any chemical smell like you sometimes get at other cleaners. Thanks MasterCraft! read more

Great customer service. I can tell they take pride in their work and makes sure the customer is happy. I would recommend them to anyone, I will always be a customer to them. read more