Washable Laundry I…read moream writing this review to say that Washable Laundry in Bend, Oregon is the loveliest laundromat I have ever had the pleasure to patronize! It is immaculate, modern, and well maintained, it has an excellent location and great parking, and on the day I was there it was cared for by a wonderful attendant (a blonde woman whose name I did not learn) who was constantly cleaning and providing help to everyone who needed it. I assume it is not the cheapest laundromat in Bend, but every penny has clearly been reinvested in the the machines, the facility, and the service. And the money is going to good people, because the attendant told me that the owners are the nicest people she has ever worked for. Laundromats aren't normally the most enjoyable places, but I will actually look forward to the next occasion when I need to use the services of Washable Laundry!

So came to this place cause I was in need of some clean laundry for the rest of the trip. I was…read morepleasantly surprised on how nice and clean it is! Glad they are open late which was a perfect opportunity to wash and dry a load of clothes. Another thing I loved about this place is not only does it have change machines but the machines take credit cards and tap to pay!

Service is always excellent and quick. I've been coming here for years and never had a problem.read more

Do not go here! This place is really bad!!! They charged $13 to press and clean shirts. I had them…read moredo several polos and they ended up shrinking 3 from XL to youth small. I mean I couldn't even get them on. One that did go one, the bottom was well above my belly button. When I brought them back to have the manager address the issue, he called and left a message that he stretched them all out and that is a requirement for all polyester. Are you kidding me? These shirts were so far gone, no amount of stretching was going to salvage them. Not only did he not reimburse me for the damage caused, he wouldn't even reimburse me for the cost I paid him to ruin my shirts. F this place and I will be sure to let everyone know this. To add, all the other clothes they pressed had an insane amount of static. I have dry cleaned my clothes for a very long time, this was the first and last time I'll go here.

Facility is clean and air conditioned but when I put my money in the machine to buy detergent,…read morenothing was dispensed. No one available that worked there to help. Had to leave and go to another laundromat.

Dang was so much help! I haven't been to a laundry mat in years. He keeps the place clean and…read moreoffers his help when he sees we need it. Give this man a raise! Place needs a tv and WiFi

every time I come in to do laundry the employees have all the machines being used. this shouldn't…read morebe open to the public if there isn't machines available for non monthly customers!! I will be looking for a new place to wash my laundry because I'm tired of over paying because the machines I need are being used by the employees. So I have to upgrade just to even wash or dry my laundry.

If you don't want your clothes stolen, sit by them the whole time!! Mine got stolen during the paid…read morewash-n fold. Apparently this has happened at their other locations as well. Mine was the 1st wash and fold they tell me. Either way, not using them again!!

This place was great despite other reviews! It was very affordable and i didn't even have a…read morecoupon. I was in bend visiting over new years and the shirt I wanted to wear for New Year's Eve got dirty in my luggage so I took it the day before and they already had it finished by the next morning. Usually I have to wait at least a week at other cleaners! I was also worried taking it to a random cleaners because it was a designer brand, but they were great in every way! Even had treats for my dogs!

I use Mirror Pond all the time, I am a sucker for the tootsie pops and have always had amazing…read moreinteractions. Until today. I dropped off my dry cleaning a few weeks ago and got it back and noticed they forgot a shirt. No biggie, I thought, I'll just pick it up when I drop off my next batch. Boy was I wrong. I got there today and told them what happened and asked them to look for it. The woman working flat out refused to look for it or even consider that they would have forgotten it. I mean, mistakes happen, but apparently not at Mirror Pond Dry cleaners. This devolved into an actual shouting match and I left without my shirt. I really liked that shirt. I wore it twice. And I know with 100% certainty that I dropped it off. So either it is still there or they mistakenly gave it to someone else. The fact that she refused to even look for it or consider that a mistaken had been made was wild. Obviously I'll find a new dry cleaner, but holy moly. I really am going to miss those tootsie rolls tho.

We've been customers at Mastercraft for almost a dozen years and have had good experiences all…read morearound. Given my hubby and I are both retired from corporate jobs, we don't give this cleaner the work out we did the one in our former home, with business suits and dress shirts and silk blouses in the mix and a regular stop on our "to do" list weekly. But we have used Mastercraft for trousers and cotton shirts and sweaters, from cotton to cashmere, and wool coats with very good outcomes each time. We've also used them for things like ultra big tablecloths I was too intimidated (OK lazy) to launder and iron myself. And most recently for the big test of a spendy Italian made cotton king size bed cover that needed laundering. I was prepared to accept substantial shrinkage on this piece, given the laundering instructions were cold water wash and hand blocking to dry. Happy surprise when Mastercraft beat my expectations and returned it in fine form with negligible shrinkage. The UPSIDE They do consistently good work in my experience and service here is friendly. Prices are on par with other Bend cleaners, a couple of which we tried and with which we had awful outcomes before finding Mastercraft. They also provide some limited tailoring on site, like having pants hemmed, which can be convenient. (But my recommendation for that service and things more extensive is Scissorbird in Bend. http://www.yelp.com/biz/scissorbird-sewing-and-alterations-bend-4 ) The DOWNSIDE This is an old building (circa 1970's?) with an awkward to access and falling apart parking lot right off of Greenwood Avenue. A tip is to pull into the larger empty paved lot alongside the building (look for the black and white mural with guys in ties and sans pants practicing their putting http://www.yelp.com/biz_photos/mastercraft-cleaners-bend?select=h33JgLgIssHPqQY6A-ExqQ#EcmCZfvB87e9zpguvBw2qg ) and walk around. Also note, for people using wheelchairs to try to access this place, it is nearly impossible to do given blocked path of travel into the door.

I have been a long time customer of this drycleaner--for about six years, maybe longer. I have…read morerarely had an issue, but they were generally minor or not worth fighting about, so I did not complain. Generally, the work done on my silk blouses was good, so I trusted Paul with my business. Unfortunately, in June I had a family member drop off my Ralph Lauren blazer after they had dirtied it. It was ready a week later, but given the fact it was summer, I did not try it on. Fast forward to September 3rd, and I tried it on given that the weather was suitable today. I was in shock, as the blazer was so tight I could hardly move in it. I did not put any weight on in two months, and I am much too old to have grown for this to have fit so poorly. For context, reaching forward with either arm caused the worsted wool to tighten and yank back, making for an extremely restrictive and uncomfortable experience. Prior to this, the blazer was baggy on me how I liked it. Additionally, I don't know what he did, but the blazer was very coarse and rough; clearly the wool was stiffened and raised from moisture. The measurements of the jacket are, objectively, not the same as others for sale online. And, there was one thing I couldn't place, but strangely the fabric just feels thinner with less of a stretch to it. I was devastated. The employee at the desk and I spoke, and she kept telling me I could leave and come back. I said I would like to wait if that's okay. She agreed, and we talked about the problems with the blazer; she had no idea about fabric, and we consulted Google, which pointed towards irreversible damage. I waited an hour. She finally decided to text the owner, Paul, and about 5 minutes later he came barreling in very upset with a fake smile. He was almost frantic, going over my blazer saying "what what what you say?" We argued for about 30 minutes or so, where he continually talked over me and hardly let me get a word in. He tried to gaslight me and say that I took this blazer in last year, as if to say the damage was something I did. This is the only blazer I have had taken in recently, and in fact, I had taken it out of the plastic and hanger from his shop this morning. He proceeded to try to prove it by attempting to peel off the embroidered crest. Of course that failed. Over and over he kept trying to gaslight me, saying this wasn't the blazer brought in. Absolutely disgusting to try to gaslight a longstanding customer that pays these exorbitant prices. It gets worse. He kept touching me to either usher me or show me something, which I found annoying and weird, even if it was lightly. This was while he was telling me this wasn't his problem, and I only "feel" there's a problem. He then switched it up to "We are good Christians, we don't ruin clothes." Like what? I was so confused and told him that has nothing to do with anything. Then he goes, "OK OK OK But we are professionals, never would happen." I tried to explain mistakes happen, and I want to be compensated. He would just raise his voice and go "NOT MY PROBLEM. WE CHECK CAMERAS SHOW NOT THE BLAZER." So he takes me back to show the dry cleaning machine to show that no water can get in or something... okay? So what? That doesn't mean you guys didn't screw up. Something clearly happened. I have never met someone so shady, immature, and unwilling to take accountability. He then tried to blame Ralph Lauren and called it a manufacturing fault or something, I don't know. He was ranting incoherently at this point. By then I was getting extremely frustrated and said, "Look, I don't want to go to court over this, but I will, because this was my favorite blazer and it was also expensive." He started to go back to how he'll check the cameras and get a lawyer. I said that's fine. This went on and on and on for another 10 minutes or so. He denied me a refund or replacement and said he did not care, continually ranting it was my problem, not his, because he is a professional that does not make mistakes. I'm not a professional, so I cannot know he said. At the end, I asked why he is taking pictures and making measurements? He has no intention of refunding me for HIS mistake. He just said it's not his problem, repeating himself that he'll call me tomorrow to prove the camera's show it's not the blazer. Paul is a shady, greedy scammer that will destroy your clothes and then attempt to gaslight you that there's either no problem or you caused the problem, or he never touched it. Buyer beware.

Washer finished without completing a rinse cycle. Left with a washer full of water and clothes…read morecompletely soaked.

only 3 of 8 machines were in order. I paid $8 to try and wash my comforters and both machines took…read moremy change and then did not start. no one was available via phone to help. also all machines are cold water only. do not recommend taking anything here to be washed. do not trust this business - seems like they are just here to take advantage and scam people with broken equipment.

They saved the day for me! I was in town for a wedding. I guess I did a bad packing job because…read morewhen I opened my suitcase I discovered my suit and shirts were a terrible mess. Friday morning I went straightaway to the cleaners. I needed everything pressed. The first two turned me down, said they couldn't do it until Monday. The wedding was on Saturday. My last hope was going to Cascade. At first they too said no. But when I explained my situation she said, " let me make a call". Well 20 minutes later my clothes were being brought back to life. I am so grateful for the kind and gracious team at Ca

I had two coats cleaned at this cleaners and it cost me $53 and one of the coats came back un…read moreironed completely wrinkled which is why I brought it to the cleaners to begin with very expensive the lady made me wait to get my clothes not a good place