Honestly the worst customer service I've ever experienced shipping at fed ex. Between both…read morerepresentatives making no effort as I stood at the register they also knew their system was down and failed to tell anyone in line . Amika ( I believe that's the reps name - blonde hair and another woman made this the worst possible shipping and I ship multiple times a week DONT COME HERE

It's a new location for FedEx, as I even remember the smaller basement office down the Mount Auburn…read morestreet years ago. This location is much easier to find, and very spacious on the inside. Clear signage everywhere. You can find relatively straightforward pricing online, if you have your package information. Extra $8 if you require a delivery signature. Definitely a good alternative for shipping options at Harvard square.

To be honest, I had some initial reservations about shipping my Great Grandmother's Victorian china…read morecross country. But Tu did an excellent job and then some. According to my nephew, not only was everything bubble wrapped and double boxed, but styrofoam dividers also prevented movement and breakage. Really I couldn't have asked for more. And Tu was so easy to work with... even when I had to postpone the shipping date due to the recipient's travel plans. So if you have something fragile to ship, UPS at Porter Square is the way to go.

Whenever I have to send important packages or documents overseas, I'm sure there are some visible…read moresigns of stress on my face because without direct visualization, the unknown questions start immediately. Will it arrive on time? Is it being handled with the necessary care? Could it get lost in transit? Honestly it would be nice to see them load it on the truck at the drop off location, I'm just saying. Luckily, the team at this particular UPS Store was highly efficient and that started things off well. I especially appreciated that Mr. Tu packed my items using a custom-tailored box he cut himself. He added bubble wrap, and packing peanuts for $10 (this is different from their fragile packing service which I did not receive) and assisted the nice trainee helping me with some logistics. Due to high fuel costs, shipping was very expensive but we are all in the same--hopefully not sinking--boat with that. Seriously though, these guys aim for a hassle-free shipping experience. If it's important enough to ship with care, I'd definitely recommend this store.

Ordered holiday cards here and they came out great…read more Witnessed some weird vibes where I was waiting with a UPS return already boxed up and then someone else somehow got to go before me even though they still had to box and tape their item. Someone came over from a different part of the store to specifically help this person out and there was some weird flirting going on between the two of them. The employee left without helping me. Awkward.

I feel so bad I forgot this nice lady's name Her and another…read moreassociate that we're working on October 14, 2025 between 11 and 12 o'clock. Being a luddite- I avoid doing anything that makes me have to use a computer if I can. But when I do, it is very stressful. This woman was so kind and so patient and helped the process so much. Her and the associate that assisted me at the end were so kind and so patient and truly unbelievable. There was also a customer there with a really cool shirt on. It's really nice when customer service is good nowadays. They made a very stressful situation quite easy for me and I am grateful. I recommend this Staples highly as a result.

We'll, we got part of the order, by driving around truck to truck on the BU campus. But no one can…read moretell us where the rest of the order is. The customer service lines, both email and phone, still do not respond.

Incredibly helpful and understanding with a number of last minute requests that I had. The staff…read morewere friendly, professional, and went out of their way to help me even when I had made a mistake. I highly recommend them as a service for students looking to store their belongings for the summer.

Frankly a very bizarre experience... I'm a huge fan of the post office, but unfortunately, this…read morebranch needs to turn it's attention to management and employee training. They were absolutely understaffed, and the one employee at the window was not prompt and both prone to chatting but also struggled to answer questions. I heard him tell the customer before me that priority mail could not be shipped overseas because the USPS was a US government office and wouldn't send mail to other countries -- THAT IS NOT TRUE. I have sent priority mail abroad and received it abroad. Shocking to see such a lack of knowledge and incorrect information being shared. Eventually, I gave up and used the self kiosk station. I love love love the USPS, and it was so disheartening and frustrating to see this service and incorrect knowledge applied. Please, please, address staff training at this location.

When I have to work on Saturdays, I sometimes drop off packages at the Wellesley Hills post office…read more The man that helps me always has a smile on his face and take my packages. There is parking on the street as well as n a public lot. Sometimes I have trouble parking but the service is worth the effort.

I had the best experience at this store yesterday. I was having some issues printing a card and…read moregetting the color right, and the staff were incredibly helpful and patient! They recommended foldable cardstock (which I was not even aware of) and print test copies so I could get the color right.

super unhelpful staff. Manager Scott seems to know v little about the app / account numbers...very…read moreuninterested in helping anyone. dont bother coming here - go to UPS

Quick and easy, staff friendly. Really easy also had parking. In and out in less that 10 minsread more

I had a good experience here overall. They have sturdy moving or shipping boxes on sale. The person…read morewho helped me was kind, and cut my box down to size when I didn't use all of it, so I wouldn't be charged extra. The one thing I wish I had known before was that business accounts can't be used at stores, which are franchise locations. I had already packed my box before I realized. The person was nice about it, and checked if the account could be used a number of times. He pointed out that I had to go to a center if I wanted to use the account, and that the stores were franchises, and blocked the use of accounts. That was helpful to know for the future.

Daniel and John were timely, organized, efficient, careful, thoughtful, professional and kind. We…read moreare truly wowed by their attention to detail and ability to accomplish everything our move entailed just as we had envisioned it. We are so grateful to them and can't wait to call them again in the future. You cannot go wrong hiring Exela!!! This is our second move with them and they are the absolute best. Thank you, Daniel, John and the Exela team!

Professional, efficient, and great communication throughout. Seamless moving experience, totally…read moreworth the price!