I think the negative reviews are mainly because of the long lines. I'm pretty sure most people…read moredon't realize they have a self check out for mailing packages and buying postage because even when the regular line is epically long the self check out line is empty or really short. The downside to the self check out is that if you try to buy postage or a stamp size label, it will get stuck in that slot. And when it gets stuck and you try to tell the employees, they will likely say "Yeah, that happens" (and do nothing about it) like they did to me. The slot that spits out the larger labels, those for packages, works fine. And if the handle of the package drop bin is stuck it means it is full. Just leave it on the desk near a clerk and don't wait in line. Moral of the story- use the self check out for packages. For stamps, buy them at usps.com or at a drug or grocery store.

I cannot understand how a package can get lost when in possession of The United States Post Office…read moreCentral Square location otherwise USPS Mattapan facility. Professionalism is not represented thru out the USPS. especially lost mail. Go figure, shame!

It is true and thus I will say it. I was absolutely blown away by my experience at this US Post…read moreOffice location. Never before in my years of toiling and moiling and moheling have I had an actively positive experience at a US Post Office. Whether because of the havoc wreaked by utterly shameless customers, because of the misery cultivated by aggressive employees, or because of the intoxication prompted by terrible chemicals in the air, a simple trip to the post office is rarely simple. But lo and behold, an exception is found at ZIP code 02138! And to think the skeptics warned us to be wary of a ZIP code beginning with zero (0). This US Post Office graced me with the swiftest post office experience known to humankind: I entered to ship a box and ship a box I did. Some may say that the pleasure and speed were a gift of the self-service kiosk I used. Indeed no human interaction was required. A mere machine took the addresses and dimensions and weights and masses. But as we know soon the machines will be the humans and the humans will be the machines or something along those lines; of course someone once noted that the last shall be first, and the first last. Aye.

This experience was by far the worst, I waited in line there was only one person ahead of me. They…read morefinished up then after 3 minutes go by and the other customer has moved in, I'm still waiting standing in a line of just myself. I'm very very noticeable so the big huge unhappy piece of flesh behind the booth doing the passport was so bothered by my present he waited 5 minutes just to look up and still not greet me lol. Again I'm used to being mistreated because I'm black but he was black too and not only that but the fattest person I have ever seen so I was so confused, stay with me so I wasn't helped to say the lest because we spent the time going back and forth about how his customer service was 100 percent with the customer before me. I have a trip I'm planning for and needed my passport I took work off today just to be not helped by a man who lacks body health. This location is a no for me. Get it together seriously I'm disappointed and disgusted this was so distasteful.

My favorite post office to go to. Customer service (MC) is always so pleasant and friendly. This is…read moremy first choice when I need a post office.

The guy name mustafa so rude and they way he talk like he own the usps .i been standing their for…read morelike minute he was busy watching some video. He dont wanaa help he just want me to go other usps store. Worst usps ever never going back

I have come to this location a few times to ship small packages and they have been kind and…read morehelpful. They seem to have everything you need to ship. It's usually not a crazy busy location either.

Why is the entrance full of debris? Otherwise, great man for service at the front desk w/glasses…read more I have images to demonstrate the undesirable scenes when entering. SKU:

It's rare to have a great experience at the post office, but I was just mailing a fragile tea set…read moreto a friend in another state and none of the boxes they had would fit well, but Michael suggested cutting down one box and reforming it to fit the tea set. It worked like a charm! He was super friendly and helpful, and ended up saving me loads of money on the shipping. Five stars!

Five stars for a Post Office?…read more Yes. Do they mess things up? Sure. Are they highly efficient for what they do? Absolutely. Most of my experiences in Post Offices involve huge lines and dawdling employees. The folks here seem to actually want to get through the line quickly. Whenever I come to ship something out they're helpful, friendly, and if treated with respect give it back in return. (Though I'd imagine they wouldn't hesitate to put the smack down if you step up. This is East Cambridge after all) The hours are a bit wonky but they open early enough (7:30) that I have plenty of time to stop in before work to pick up packages/stamps/whatever. In this neighborhood I think USPS is the best shipping option. Apparently in a past life East Cambridge was a bit shady so UPS/FEDEX refuse to leave packages at the door. This means a trip out to Somerville ($45 cab ride) or several days in rerouting (UPS sends it through Rhode Island, natch) to get your package. But the Post Office will hold it for you in the convenient office. Works for me! Sadly it seems like the Postal Service is slowly dying. I know many people could care less but it's a part of our history and really, you get a lot for your 42 cents. Until such time they will get my business.

I had to swoop in with the 5 stars here because Pat gave me the best service I've ever had at a…read morepost office in my adult life. I went in to this location while I was running errands in union, and I had to ship out a package. My item was going to be shipped in a medium size priority mail box, and I grabbed a package of bubble wrap as well. Pat came over and asked if my item was over 2 or 3 pounds. I wasn't sure so he weighed it, and said it would be cheaper to use a box that wasn't flat rate. He also said he had packing materials another customer left if I didn't mind using those. (The materials were in brand new condition). He didn't charge me for the box, and with the money I saved on the bubble wrap and the shipping, it was about $8 less! Dang. That's a nice lunch at Subway. Hat tip to postman Pat. Wonderful service.

The lady here kept talking about how much she hated her job, as well as voiced her political…read moreopinion really loudly. Everyone in line could hear her. I was not here to argue with her, there is a time and place to discuss politics. I felt quite uncomfortable. I took 15 min to send a package overseas. Some people left the line because they became impatient. When I asked her what the cheapest shipping option was, she said "I don't know". She refused to tell me the different shipping options, and picked one that was rather pricey. I asked if she knew when the package would arrive, and once again, she said "we don't know anything about overseas packages". Surely, after paying so much for shipping, there would be tracking included. There is a UPS store a 10 min walk away. You might want to consider going there, or going to a different USPS location.

A+ for hours. I don't have high standards for post offices anymore, so as long as they can process…read moremy shipping requests without issue - which has always been the case - I'm fine. Minus one star for customer service. Last time I went in, I needed a money order. I got the money order quick enough, and without issue, but since it was raining, I asked for an envelope to protect the money order slip. The cashier told me she didn't have any envelopes. How is it that a *post office* doesn't have an envelope? The post office processes plenty of small and important documents that people store in envelopes, so I can't imagine that my request is that unusual.

This post office boasts a 4.0 rating, but its actual service is an absolute joke. They claim to…read moreopen at 6:00 AM. I arrived at 7:30 AM to closed doors, which was bad enough, but by 8:00 AM, they still hadn't opened. Their excuse? 'Understaffing.' Yet, there was absolutely zero notification of this on their official website. This is a staggering level of incompetence. It's not even a question of good or bad customer service--there was literally no one there to provide it. Nearly 20 people were trapped waiting inside, all of them in a massive rush because they needed to mail their items before clocking into work. This chaotic mess is a direct result of USPS's systemic mismanagement. It is acceptable to face staffing shortages, but it is completely unacceptable to fail to update your official hours online. You mislead the public into believing you open at 6:00 AM, post a note on the wall saying 8:00 AM, and then fail to honor even that time due to a 'lack of personnel.' This is utterly ridiculous and disrespectful of people's time. Zero stars."

You probably didn't know this post office exists. It's in the Harvard Business School Spangler…read moreCenter, but it's open to the public. It's open 8:45-4:30 Mon-Fri, and it's a lot less crowded than the Harvard Square post office, plus they're often friendlier, or at least less harried. If you can't decide between the Harvard and Central post offices, come here instead! There's a Harvard Coop branch in the suite next door with greeting cards and packing materials, and a Harvard-subsidized-but-open-to-the-public cafeteria next door.

I did not realize they closed for part of the summer. I found the postal worker very helpful when…read moremailing multiple packages in 2022. She suggested a method that saved me a lot of money on shipping.

Overall, I recommend the service here it's always top-notch. However, I plan to take this up with…read morethe annex in South Boston regarding an employee that works there. She is an employee of the USPS Winter Hill branch Somerville and is extremely belligerent, loud crass, rude, and argumentative however, that is only one individual, overall a great post office

Train wreck. Whenever I receive an email or msg regarding a priority delivery it rarerely comes the…read moreday the alert states. As usual I was expecting a package on 1/31 per their garbage website. It never occurred. No updates. One would assUme that it would be here on 2/1 as the garbage websitE states. No dleivery. Their website is designed to put you into a loop and provide you nothing. One of the may reason to mmmm use them except for real snail mail that ends up in recycle bin. Great job as usual.

Just wanted to give a shout out to the folks working behind the desk at this UPS location. I've…read morecome here several times, mostly to drop stuff off, but this time to ship stuff home after graduation. They are always friendly and pleasant, and I never had to wait in line very long. Don't quote me on this, but I actually think that when you are shipping larger boxes, UPS is slightly cheaper than USPS... Or they at least treat your boxes better... One time I used USPS ground, and the box arrived with a huge gash in it. I'd like to believe that UPS would have handled it better...

This store is under new management. Polite, but TERRIBLE customer service…read more I called first. But nobody answered. So I figured they were busy. I drove up just to see not a single customer. I needed a notary. No notary on Saturdays I ask Why didn't you answer the phone? He says, "I guess the phones not working" Truly unbelievable!!