wish I could give this place a -5 stars Bruce the postmaster is an absolute disgrace to the postal system, rude condescending, lying jerk who takes no responsibility and needs to be deposed of his position immediately. after claiming three packages delivered, which weren't delivered. I had to pull the footage from our camera to approve it. Bruce then saying they were delivered to a different address and they would be returned now it's been over a month the packages haven't been returned and all I get is rude comments from Bruce stating that what can I do? I asked them to return it. Well, what you can do Bruce is find somebody capable of making sure their employees do their job or do the world a favor and jump off a freaking bridge read more

I had an issue regarding the fraudulent use of a USPS tracking number, and the supervisor who helped me out, along with the postal carrier for my neighborhood, were absolutely excellent in explaining the situation to me. They were able to clear up the entire matter within a matter of minutes, and once I had the answers as to what was going on, I took action against the perpetrator and filed a fraud claim against him. Thanks to all who helped me out with this. read more

The personnel went above and beyond to find my package. Always nice and attentive. I e only lived in SJB a short time but small town kindness is alive and well. The personnel went above and beyond to find my package. Always nice and attentive. I e only lived in SJB a short time but small town kindness is alive and well. read more

I don't understand how they receive any positive reviews. THEY DON'T DELIVER THE MAIL. I sent mail to a street address only to be told that they only deliver to P.O.. Boxes. Now I can't find the mail. It's not at the post office, it was never sent back and they never answer the phone. Is it possible to go lower than one star? read more

The staff is super helpful, and pleasant to work with. They know I'm gonna have a million packages every time I walk in and they're always happy to help! read more

The list of excuses from this post office is endless. "The mail is not ready because we're swamped" "I'm the only one here" "I'm only doing packages too big for the box" "Come back at 3" and on and on. Expect to get your mail 1 day past when it "arrives" at the post office. This is the worst run post office I've ever experienced. Not to mention them scolding you because computers ignore you putting your PO box in the 4 digit zip extension and this post office ignoring that reality. They claim if you use 301 The Alameda #xxxx for your address all problems will be solved. Not true and they know it. Getting a RealID was a nightmare for my wife mainly because two government agencies were involved: USPS and DMV. Proof that more government is not the solution, it's the problem. Getting your plates here is also not allowed by DMW due to forwarding restrictions, so good luck getting those plates. There are two things currently broken with San Juan Bautista: the post office and the stench of raw sewage near 1st street (apparently this issue is going strong for the last 10 years). Here's to hoping that one day one of these problems will be fixed. read more

Never going to have any packages delivered by USPS again if I can help it, UPS and FedEx are much better options. Several times now the San Juan Bautista USPS has failed to deliver packages writing "too heavy" on the card. They are only open 9-4 weekdays, which means if you have a job with regular work hours like I do, you are screwed. The most recent package is 45 lbs, not delivered because it's "too heavy" while in the tracking system they wrote "mailbox is full". It's been 2 weeks and I still don't have the package. Went in last Saturday because the card said they were open Saturday morning, only to discover when I arrived that is a lie, they are not open on Saturday. Everything was closed and no people there. Frustrating! I will pay extra to get UPS to deliver to my door as expected and not hold my packages in a way I can never pick them up instead of actually delivering them to me (you know, the thing we pay them for?) read more

I have heard bad things about this post office. sorry to say - they are true. Now, I have felt the PAIN. they just returned a package to the sender - that had all the right information on the address label. this is small town, no mail delivery to most homes, so we have to use p o boxes. these postal workers are either very LAZY, or too DUMB to get the deliveries right. there can't be more than 50 different streets. the culture at this location is to look for reasons not to make a delivery. read more

I've lived in San Juan Bautista for 2 years and love using this post office. It's rarely ever busy and the employees are friendly. Even at the holidays I don't have to wait in super long lines like in some larger cities. I've never had any trouble receiving my mail or picking up packages, although I work from home and can go to the post office in the afternoon when they are open. read more

Baffled as to the complaints here. I've found the folks at the post office to be consistently friendly and helpful. Keep in mind there is no direct delivery of mail and these folks have to sort mail into the boxes of roughly 2000 residents every single day except Sunday. While they sort things they also have to take care of customers who come in. By the way, I've had notifications that things have arrived, they've checked, and there is no package. Then I check back later and it's been delivered by the afternoon truck. Delivery notices are not a guarantee your package is there. read more

I have gone here to mail stuff if I happen to be in San Juan (I live in Hollister). The service is good for a smaller post office. read more

See all

I have lived in San Juan Bautista for over 30 yrs. I don't live in the town proper but in the hills by 101. My mail has been delivered faithfully to my door, which is up a steep driveway all these years when needed. I have a mailbox on the county rd. but if the packages don't fit they drive them up for me. It's rare I get the slip that says I need to come and get it myself. Their counter service is ALWAYS friendly and helpful. I saw someone else mention other carriers as better and I have to say that UPS has left my packages down by the county rd several times, 700 ft. down my steep driveway, sitting in the rain! I am very thankful for the San Juan Post Office. read more

If it were possible to leave no stars, I would. When I lived in San Juan and still have relatives that live there, the post office was a main topic of conversation. If you are standing in line at 3:58 p.m., you better back up because they will close the door right in your face. They have a sign up saying, "No Mail without Keys." Then you see some young man come in and give them some sob story and they will giggle and give him his mail. I actually heard one worker laugh and tell him how "naughty" he was. Mailing packages and letters to San Juan is a crap shoot as to whether they will be put in the correct boxes or not. I have a relative who owns a fair sized business and when he picks up the mail, there is an average of six miss delivered letters. Not letters that had the wrong address, ones that were clearly put into the wrong box! There have been many complaints made to the USPS and there has been nothing done. What ever happened to the days when I was a kid and if you had a package notice, the window would be closed but they would gladly hand it to you anyway? Thank goodness for email, telephone and text or I would not be able to communicate with my friends and relatives!! read more

This post office gave my package to someone else, then insisted on treating me in a condescending matter. All I did was go to retrieve my package!!! The lady at the counter kept arrogantly dismissing me as I was "not listening to her". The end result is I lost a package because a post office employee gave my package to someone else she THEN treated me poorly when I questioned then. Sorry for being concerned over my lost package! Other customers were behind me just shaking their heads... Take note that because these are government employees, there is no accountability, nor will anything be done to address inconsiderate and rude employees. This particular employee has a reputation apparently though. read more

The ladies are nice but I can't count how many times I've gone to pick up packages and they've "not had time to sort them" in the back... Thus, I've had to wait - sometimes days - in order to pick up packages that show up as "delivered" when you track them. This happens to me ALL the time. Receiving a package on time is hit or miss. It's beyond frustrating to have to repeatedly go to the post office (because they don't deliver to the whole town) and be told that I have to come back again. read more

I don't usually like to leave reviews of any kind, but I have had two bad experiences at this post office and am hoping for some change here so here it goes: I had received notifications in the form of an email saying this post office had attempted to deliver my package twice. They then emailed me that they left a pink slip telling me I could pick my package up or schedule another delivery date. The email stated there was a slip but there was no such slip left. So I went ahead and drove down to the post office to get it. Immediately in speaking to the post master she was pretty abrasive, which I understand people can have their off days so I looked passed it. In trying to explain my issue, the post master went on to say she could not give me my package. I was baffled as to why I couldn't retrieve my own belongings. But alas, she continued to talk over me as I was trying to explain and understand the situation. Relatively speaking, it was a terrible experience for me. There was no need to be so unkind on her part, not once but twice. I have never been treated so poorly or unprofessionally before. Will not be returning to this office. I will gladly go out of my way to attain better professionalism and kindness. read more