Very friendly staff, usually in and out quickly, just wish they opened a little earlier.read more

Horrible experience every time I go into this location. Staff are always rude except for the older…read moregentleman who I always see doing passport appointments. Long lines and short staffed. I had a passport appointment at a scheduled time 2:15. I walk in 15 min earlier. I check in and start filling everything out. I was missing the ss#, I ask my husband to go home and get it. Mind you we live 5 min away. We get called to the front at 2:20 and I let them know my situation. The Asian lady who helped us and is always rude with customers immediately said, "no we cannot help you" I let her know my husband is on his way back and right away she said, "no we cannot help you reschedule." Ok yes I know forgetting my son's social is my fault. I get there 15 min earlier, you don't help me, call me 5 min after my scheduled appt and then say you can't help me because according to your supervisor 'you should've been halfway done with the application already.' How is that my fault?! Awful customer service.

I love this post office and Reina and awesome. She's personable while maintaining professionalism…read more Her customer service is definitely 5 stars.

I just love going to this post office! The location is tiny and quaint and the post lady working…read morethe counter is always pleasant and helpful. I'm rather surprised that mine will be the first review here, which must attest to the fact that the locals must consider this their sweet little secret to be able to go to a post office where they're nearly always the first one in line and each transaction is so easy! But I sincerely doubt that now all of Hollister will suddenly start using this post office since it's a bit out of their way---I'll just consider myself fortunate to live a mere 3 miles down the road!

I absolutely LOVE this post office! They're always busy, but the staff are consistently friendly,…read morewelcoming, and smiling. My husband and I drop off packages here all the time, and we rarely have to wait in line. They check everything in incredibly fast--often within an hour! I honestly can't say enough good things about this team. They truly deserve all five stars! Thank you for always making our visits so easy and pleasant!

I just wanted to say this is the nicest usps I ever went to. They always have a postive attitude…read moreand treat everyone with such patience they are truly amazing I appreciate them all.

I went to the LOS Banos post office to renew my passport. when I entered the office there was one…read moreperson at the counter getting her passport. Two employees, one man and one woman The person renewing was talking to the woman and the man idle. I started to go to the counter when the MAN gave me a dirty look. So I went back. Then the man starts helping the young lady getting her passport. I went up to the woman employee. I told her I was renewing my passport so she started giving me application and answering my questions. When I got to the part of photos I told employee I wanted to take the photo there and then I would go to my post office in Dos Palos CA to mail my renewel. This is when the man interrupted us and pretty much told me off. In a very sarcastic voice gold me. YOU CAN DO IT ALL AT THE DOS PALOS POST OFFICE AND GET YOUR PICTURE DONE AT Walgreens OR ANY OTHER STORE. I REPLIED THAT I DID NOT WANT TO DO THAT. HE SAID "THEN YOU DONT WANT A PASSPORT". I was stunned. First because he was listening to our conversation instead of listening and helping his client, and second, I am 92 years old and I have never been talked to like this by a public servant, not even the DMV,or any body else for that matter. I hope someone somewhere in this jurisdiction that will read this and take action.

Service has been better after I left the 1st review some years ago. Staff is friendly and the lobby…read moreis clean. Wish we got a self service kiosk still. And I have a secret crush with Bea....lol

The service here is TERRIBLE! They refuse to deliver mail to the east side of town, instead…read moreforcing residents to get PO boxes. Why? My parents, who live on the west side of town, have mail delivered to the house. WHY do I have to go to the post office to get my mail? If that wasn't bad enough, they refuse to give you packages. If your tracking number says your package has been delivered to the post office (remember, you don't have a choice!), good luck getting it. You have to wait for THEM to tell you you can pick up your package, regardless of when it actually arrived. Paid all that extra money for overnight or two day shipping? Be warned: it's wasted money because of how these people handle mail. The service here creates a huge problem when buying things online especially, because you don't always know how a vendor will ship your item. You are forced to put the PO Box for every purchase, because if the vendor ships USPS and you put your street address, you're screwed. This post office will send your package back. Most post offices will at least cross reference addresses and hold your package for you. Gonzales? What a joke. They don't even tell you you received a package. They indiscriminately return to sender. And if your package is delivered on a Friday? Too bad! You won't see your package until Monday because they're too lazy to go get it for you, claiming they're "sorting" it, even if you have the tracking as proof that it was delivered hours ago. This is inexcusable. I shouldn't be forced to use a PO box. I should have mail delivered to my house. I shouldn't have to WAIT for my packages, sometimes for DAYS because the people here refuse to give it to me, even when I have proof it's arrived. This is ABSURD. I would leave zero stars if I could.

The girls at the counter are nice, courteous and knowledgeable about shipping needs. That have…read moreshowed me tricks of the trade and have saved me lots of money as I was shipping ebay items the incorrect way.

wish I could give this place a -5 stars Bruce the postmaster is an absolute disgrace to the postal…read moresystem, rude condescending, lying jerk who takes no responsibility and needs to be deposed of his position immediately. after claiming three packages delivered, which weren't delivered. I had to pull the footage from our camera to approve it. Bruce then saying they were delivered to a different address and they would be returned now it's been over a month the packages haven't been returned and all I get is rude comments from Bruce stating that what can I do? I asked them to return it. Well, what you can do Bruce is find somebody capable of making sure their employees do their job or do the world a favor and jump off a freaking bridge

I had an issue regarding the fraudulent use of a USPS tracking number, and the supervisor who…read morehelped me out, along with the postal carrier for my neighborhood, were absolutely excellent in explaining the situation to me. They were able to clear up the entire matter within a matter of minutes, and once I had the answers as to what was going on, I took action against the perpetrator and filed a fraud claim against him. Thanks to all who helped me out with this.

This is not a review I thought I would be leaving as it came out of no where as such an amazing…read moresurprise.... I couldn't wait to post here. A few days ago I was heading out my door and heard a honking. I opened the door and there was a postal truck with a guy getting out. It was later in the day. He approached me with a package for someone in my home. He told me that the package had just come in and he wanted to get it to us. He proceeded to tell me his staff had all left for the day so he thought he would do it himself. Wait?!?! Whaaaaat?!?! Your staff all went home and you drove all the way to our house to deliver this package after hours. Whoa! Who does something this awesome in this day and age? We rarely see this level of service anywhere... I asked him his name and he said it is Lamson. Lamson is the postmaster of the San Martin Post Office and this guy deserves to be recognized not only for his high standard of care for people in the community, but his dedication to his job and his high bar of excellence.I thanked him sincerely just blown away that he did this I was so blown away that I went to the Post Office the next day to thank him again and I also feel the necessity to recognize him publicly for who he is to our community. Please remember to thank this person when you stop in the San Martin Post Office. People in his position are always hearing complaints and are dealing with angry customers... especially at the Post Office. This guy needs to hear appreciation from the community for going the extra mile. I am quite sure we aren't the first people to receive his kindness and we won't be the last. People need recognition. It helps to keep the flow of kindness going when we remember to thank someone for their service to everyone. The next person just might be you. Thank you Lamson! You are an asset to our USPS in San Martin and definitely to our community.

I Drove to San Martin from San Jose today to pick up some mail for family. Vintage Vibes for sure!!…read moreAs I walked in I could hear a customer yelling at the clerk. The customer was completely unhinged and shaking with anger. On the way out after taking pictures inside I complemented the clerk's professionalism and wished her a great rest of her day. Allison I really do admire your patience and positive spirit.

Fast, convenient great location go visit before these locations become extinct. A lot of local…read morefoot traffic there

Answer the phone I called several times in a row and all hang ups bad for customer serviceread more

I have had a P.O. Box at the Big Sur Post Office for over 18 years. Postmaster Andrew and his…read moreassistant Andy are a "treasure" and among the nicest people you will ever meet. This post office has enormous and unusual challenges with the road conditions and road closures on Highway 1. Somehow, Andrew has managed to "get the job done" -- often going so much out of his way to serve the travelling public and the residents of Big Sur. Andrew and Andy are very fine people and I cannot overstate their value to the community.

I, Tom, from The Villages, Florida, just want to say how pleased I was with my first experience of…read morecustomer service at Big Sur post office. On June 6, 2025, I mailed, outgoing, nine envelopes (bills). When I handed these envelopes to Andy, I asked him when mail will leave the post office. He replied, mail is picked up by 4:00 p.m. Then I asked him again when I returned to make sure they were to go out. He was so assuring that these mailing would go out at 4 p.m. To my surprise, one of the mailings addressed to The Villages, Florida arrived and was posted Monday, June 9th. This means it arrived to the addressee on Monday and yes, was processed the same day. My point is, this mailing addressed to Florida, 3,000 miles, over a weekend and how quickly it was received. I want to commend Andy for being so patient with my concern and providing great customer service. Andy, has a wonderful personality and I ask that he be commended for his professional service. Andy, represents the U.S. Post Office with exceptional customer service and willing to provide one assurance of ones mail being in good hands. As a side Bar: Trying to convivence Andy to move to a post office in the tax-free Republican State of Florida.

Amazing customer service from the moment I walked in! I needed a document notarized for work, and…read morethey helped me right away. The staff was very friendly, the wait time was minimal, and I didn't even need an appointment. Super convenient experience!

Mailbox service and packages in mail boxes service. After hours entry with key and mailing…read moreavailable on site. Need id to set up a box. Great value for the money. Efficient assistance while there.