I called for a quote for propane and was given the run around. There was an introductory price to…read moreget started but could not/would not give me current rate pricing outside the promotion. Very disappointing and frustrating. They will not be getting my business. Now I have read other reviews and it all adds up.

I requested a delivery more than a week ago and have yet to receive propane. I have called every…read moremorning to check on status and have been promised a scheduled delivery but no one has arrived to our facility. Delivery is unreliable and the customer service is horrible while they are only trained to say lies. Would not recommend to any one with an urgent need.

Hmm...we are traveling and needed propane for the trailer. This is one of the few places near…read moreMonterey and had good reviews. However, we were disappointed to find out that when dropping off on Friday morning they won't fill the bottles til Monday, and we leave Sunday. The search for propane refills continues.

If you live in Monterey this is the ONLY place that will fill your tank. They were nice and did it…read morepromptly. I highly recommend them

These people that run this place are always nice & kind, the place is well kept, and well stocked,…read morethey truly care about their customers, and this is becoming very rare in this fast paced world. Also, the smog shop next door is run by two very well respected and trustworthy guys that have been taking care of locals smog's for a very long time. You do not need to go any where else for great, honest customer care!

4.99 a gallon for propane. Customer service was great. Had great customer service and extremely…read morefast.

The Pilot Travel Center in Salinas is often one of our stops as Dear Hubby and I traverse up and…read moredown Highway 101. It's kept clean, the gas is fairly priced compared to competitors, and the cashiers are usually friendly. They keep making improvements - subtle and otherwise - to their food / beverage area to the left as you enter the shop. It's like a mini-mart on steroids as far as the options that are available in the organized aisles. The also have just about every kind of beverage you can imagine. Their snack and quick meal choices are where they keep making changes and improvements. One highlight is that they seem to stock every kind of condiment one might want, whether it's flavored creamers for the coffee, or toppings for hot dogs. It seems like someone put a lot of thought into offering choices that people actually like and use at home, instead of cheaping out with generic and minimal offerings. The restrooms get a lot of use, but are usually well stocked with essentials and kept as clean as possible. The center is shared by passenger vehicles and big rig trucks, but it's laid out in such a way that they don't intersect and get in each other's way. This seems to be a well-run establishment.

This review is only for the Cinnabon counter at the Pilot Travel Center…read more Stopped in the PTC for gas, and the Cinnabon buns aromatic scent stimulated my olfactory senses. The Cinnabon branded buns and rolls are freshly made onsite. The staff was very friendly. There are several tasty options available. They offer a four-pack of minis, full size cinnamon rolls, to cups of Cinnabons laced with white icing, caramel or both. Quite delicious.

This places BBQ is simply incredible. My cousin took me to grab a catered order for a party she was…read morehaving and was firstly amazed at how. Ice the service was but more importantly how incredible the BBQ pork ribs, brisket and chicken were! Simply incredible! What made it even more phenomenal was the price! A few months later we got more for another get together and it was the same!!! This place hands down had the best BBQ I have ever had in California! It stacks up well against the best in East and even in NC and TX...However, if you are looking for top notch BBQ in the west and are near the Salinas area, this is the place!

Took home samples to try so I'll know what to order next time. Bbq chicken. Bbq rib. Chili verde…read more Carnitas. Bbq sauce. Chimiganga. EVERYTHING is really good. Tender meats. I'd return for the same! It fed three of us.

I like coming to this Shell because of the car wash…read more Also there are tons of gas pumps available and it's easy to get in and out Venue is always clean Gas prices are reasonable Customer service is friendly

I went inside to use the restroom because I'm currently traveling. I went inside and asked the…read moreassociate for the bathroom key, the associate proceeded to slam the item she had at hand and turned to me a very rudely said "what". I repeated myself and asked for the bathroom key, she went to grab the key and then threw it on the counter. She walked away without saying anything. I understand everyone's customer service is different but I do think it was a very negative experience

Albert went over and above to help me fill tanks on my camper. Great customer service, friendly…read moreguy. Top notch.

Fixed or replaced hoses while I wait. Great inventory,…read moreknowledgeable staff. Huge inventory of air fittings and connectors, other related items usually that slip my mind are there in stock

Small gas station with only 8 or so pumps, so it does get a bit busy. Also crowded because it's one…read moreof the lowest prices in the surrounding area. Amada, one of the employees, was super nice and personable when I stopped to pump gas on a weekday morning. She saw that I was having trouble at the pump (I thought the gas pump hose would extend to the other use of my car but it didn't) and proactively fixed the problem without me having to go back inside the store to ask her to restart it. Ps: Arco doesn't take credit card. So make sure you have cash or your debit card.

This place is horrible. Doesn't take credit card and doesn't have a public bathroom. It's right off…read moreof 101 and yet has no decent services. Don't go here, give your business elsewhere in Salinas.

This is not a 76 but it's called Marathon Gas Station. There is only a convenience store in this…read morestation. So ironically, not that convenient after all. Especially when you're traveling long hours and need to relieve yourself. I'm irritated that we even got a full tank and realized late that there was no restroom. Next time, I'm never giving my business to them. Thankfully, there's a jack in the box across it. So save yourself the hassle and go somewhere else.

I pulled up, got some gas and drove away, I guess that's what I needed and that's what I got. So, 5…read morestars!

we run out of gas. when called, "nothing that we can do to help you, we are booked. Next available…read moretechnician is on next Wednesday..." (we called Thursday) so it will be almost a week without showering , cooking or heat.! Trisha was very KIND and suggested that if I live in a state park I may use the campground showers or perhaps, use a grill to warm up water and cook after that I said that my relatives live in Castroville! What a great customer service!!! if I called that... Now, we have to rearrange our lives for the whole week. I started canceling my doctor's appointment today at 1:30pm. unfortunately, we do not have other choice but to wait until "our turn come to be serviced" what a disgrace!! If you have another choice, stay out and faraway from this company!

Yup. Exactly what we thought. Company is afraid to service us. After over 10 years of fine service…read morefrom a family owned company, the sell out to Dassels corp just proves bigger is not better.