Great service Im glad and great price. Customer service is excellent and storage is just the right…read moresize and price

The manager Michelle is very professional and kept me informed as to everything I needed to know…read more The lock hasp was broken so she got right on it and had it repaired and let me know when it was done. She knows her business and is friendly and courteous. She's an asset to the company and the customers. Thank you Michelle.

I am moving my apt into storage while waiting for another place to move. Laurie assisted me in…read morefinding a good size space 10x10. They facility is very clean. I appreciate Laurie for the time she took, showing me the options.

This company does not deserve a -5 stars. All of my goods, furniture and boxes are covered with…read moremildew and mold. This morning, I was told by the Manager: "...you are just a tenant and you think that you are more important than you are...", then hung up the phone and refused to answer when I called back. On Saturday, January 24, the Manager allowed a tenant to block all of the aisles that led from the entry door through 2 more aisles for several hours. It was impossible for any tenant to get in or out of the building with anything. In fact, the Manager allowed the tenant to block aisles for other tenants to get to their goods. 3 other tenants were equally upset with not being able to get in or out. I spoke out and asked, then demanded, that the aisle be cleared for other tenants to access their units. I called on Sunday, January 25 to complain to the Owner about the situation and the Manager's position. Same Manager, as she represents herself, answered the phone and informed me of how unimportant tenants are to the Owners. The entire situation occurred, because the Manager waived the rules for 1 unimportant tenant in prejudice to other unimportant tenants. It is expensive and not worth it.

It's no secret that storage facilities are expensive! I needed a closet sized storage unit and Saf…read moreKeep was running a special. Even after the special pricing expires, the rent will still be a lot more reasonable than other facilities. Along with affordability, this storage facility has some nice security with keypad entry and alarms on the doors of every unit. The downside (hence the 4-stars) is their hours. I rented a storage from them for my business needs. Since access is limited to certain hours, I can't always access my unit. While the hours aren't a dealbreaker, it does cause an inconvenience. Overall, I do recommend this storage facility.

The front desk guy, Robert certainly has earned his bad reputation on Google review and yelp…read more Obviously, he's limited in his intelligence and has a challenging time handling general public as well as simple tasks. The owner who chooses to keep Robert employed is fine with Roberts limitations so don't expect anything to improve. Robert likes to lie, he likes to threaten customers, he makes up rules that are not posted anywhere and then tries to enforce them. I really want to acknowledge the fact, Robert creates rules that don't exist, are not posted anywhere, and he cannot validate them or show examples in print but threatens you with the police if you do not participate in his games. I refused and he told me he was calling the police on me. He never called the police. The rules he tries to enforce are make believe in his imaginary world and if the owner wants a sweet lawsuit, if anyone did get arrested there, they could make some nice coin. Robert, you have to keep going back there every day. Keep imagining arbitrary rules and trying to enforce them. There's not a single review where someone has something kind to say about you. Great work, bud.

Rented a storage unit here. Clean and easy to get to. They have drive up storage which makes it so…read moremuch easier. The admin person is friendly and very helpful. And pricing for the size of unit was great.

MAXIMUM PLUS stars for Russell Storage. Can't even begin to tell you how amazing & kind they have…read morebeen to me. They went over & beyond to help me with a difficult situation. I would highly recommend Russell Storage for all your storage needs. Simply said ~ terrific service, staff & facility THANKS ~ W34 & W37

Successful business of Monterey. First month is almost free…read more Very convenient loading and unloading storage. Daniel at the front desk is great, know her job well and is polite. I would go there again.

It's conveniently located, but it's definitely a bit of a bait and switch. We signed up for about…read more$95 a year ago, rent was increased to $175 in September, and just got notice it's going up to $199. They can do it because of the hassle of trying to get another unit somewhere else and relocating, but it's very very discouraging as a customer and wouldn't recommend if you didn't have to have off site storage.

Still happy with the storage unit but I noticed that the entrances in no way are ADA compliant! It…read moretakes two people to hold the extremely heavy door open to get inside. No way to bring a full dolly of items in because the door slams and knocks it all over. The company is so worried about keeping the AC in that they forgot that human beings also need to use the doors for access

As others have noticed, Dawn runs this facility well. She takes care of all the necessary details,…read morethere are a lot of them. Insurance, liability, security, authorized users, all the fun stuff. Its a paperless process so she handles all the data entry. You just have to confirm and pay. No forms to fill out is good for the environment too. So far the place seems very well maintained ~ security measures taken seriously. I'll update in awhile to see if the quality of service and cleanliness hold up over time.... so far, so good.

I was looking into getting a different storage unit at a different facility. I decided to talk to…read morethe property manager to see my options before moving. I decided to stay at this specific Public Storage facility specifically because of Wendy. Not only did she deftly offer me options that were within my range, her service was swift, efficient, and friendly. It is incredibly evident she is proficient and skilled at her job. She absolutely has my trust and I couldn't imagine going to a different facility without a person like Wendy at the helm.

One thing that I don't like about this facility is the inability to bring your own lock and key…read more Who is to say that the managers aren't making copies of all of them for themselves to break into units after hours. I got locked out and hired a locksmith on a Friday so I needed a new lock. By the time I accessed my unit the next day, there were already signs of a break in. Not only that, but Wendy is being very uncooperative about providing me with recent date and time logs when my access code was used to get into the building. This My access code was used after hours in December when I didn't pay for that feature until January, so how was someone able to do that? She told me that I could't have 24 hour access and didn't give me a reason. Now she is evicting me even though my rent is paid on time. She said it was because of too many problems. I have it figured out. My next letter is to corporate so I can tell them exactly how you operate and why you need to get fired.

Great customer service. Reasonable pricing and flexibility for a small business who regularly needs…read moreto make changes to gate codes.

This self storage company is totally irresponsible. They knew I had specialty paper products that…read morewere extremely rare and valuable. Instead of putting me in a protected interior unit, they put me in one that had an outside wall that wind and rain hit hard. The walls were not solid and small cracks allowed water to penetrate, destroying my collection. Be careful what you sign. They seem to know all the flaws that are possible and are sure to protect themselves way above their customers.

Adriana was incredibly helpful! She figured out our storage needs and gave us a great rate on the…read moreunit. She was clear and thorough with all the details and made the whole process so quick and easy.

Adriana was very informative and assisted me with questions I had about potentially renting a…read morestorage unit.