Overall a good facility, staff are good, the app gate unlock is great. Marked down because they will gouge you will substantial prices increases without warning." (20-30% increases). Also the inside could be a bit cleaner but not bad. read more

It's conveniently located, but it's definitely a bit of a bait and switch. We signed up for about $95 a year ago, rent was increased to $175 in September, and just got notice it's going up to $199. They can do it because of the hassle of trying to get another unit somewhere else and relocating, but it's very very discouraging as a customer and wouldn't recommend if you didn't have to have off site storage. read more

Good storage but after I only thought I'd stay a month I ended up staying 3 thru wouldn't allow me to switch to the 3 month new member price. Fair, they're right but moving is expensive enough. It wouldn't kill you to allow some leniency if you change your mind in the following weeks. Either way, they provide good service read more

They literally raised my rent by $100, when I called to question why the price hike I was told that every 6 months they will reevaluate what each unit is worth and change the rent accordingly. DO NOT RECOMMEND :( read more

Extra Space Storage - Self Storage Near Me - Monterey, California

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Really surprised to read any negative reviews. Yes, the increases are huge, but the staff is nothing short of amazing. Helpful and courteous. No complaints and would recommend this business. read more

UPDATE After two payments they doubled my rent. Citing it would be for all units in April. Well, if you go online they're still offering it up at the lower rate of $55. They'll draw you in and double your rent almost immediately. As you can see they don't want to acknowledge their con. AVOID AT ALL COSTS. UNITS FLOOD. RENTS GET DOUBLED IMMEDIATELY. Be prepared to pay DOUBLE what the website tells you it is. Bait and switch. A few people here are gathering to take them to court, so if you would like to join hit a like, get in touch. read more

I would like to say I'm so grateful for my Extra Space Storage they're wonderful and the office called me I dropped my cards outside by the parking lot and someone turned it in at the office and called me. We still have good people out here and doing the right thing as human beings. Thank you so much!!!! read more

This property has frequent robberies and the facility is NOT secure. They won't help much other than saying it happens. No motivation from corporate to disclose this to current/future renters. read more

Have rented a space here since 2021. Rent kept increasing although there was discernible appreciation in storage facility or equipment or maintenance. First raised rent was 28%, and continued from there. This is how all storage space companies work. You get a great rate to begin and each year they up the rate. One could understand the increase if it was as modest as the improvement of the facility, but alas no. It is a necessary evil when you must store things and have no space to do so. read more

Just moved here in Seaside from Las Vegas. Got into the town around 3pm, Extra Space Storage was first listed on yelp as a higher quality site. So me and my husband went here and checked it out, WE ARE NOT DISAPPOINTED at all. So glad we came here, Liz the beautiful very friendly personnel who helped us are very very helpful. She is great at her job. Explain to us what is what. Recommend is the special they have going on. Also she told us that after the 3 months special they got it might go up the price. So she warned us. To us that's pretty honest thing to do. Me and my husband are just very thankful the help that she gave us. LIZ u are an Awesome person. read more

Last November I moved from San Jose to Monterey. I put the majority of my furnishings in an " Extra Space Storage" located in San Jose and pay $222 for a 100 sq' ground floor space. Upon learning my couch would not fit in the elevator in my new Apt I was forced to put in storage here in Monterey. I found This location to be close to home so I drove there to inquire. I settled on a 50 sq' upstairs unit at $177. Which I thought was a little high. Fast forward to February where I get a post card claiming the rate is going up to $214 I immediately made arrangements to get out of this over priced unit. The one, and only employee made a big effort to try and negotiate this 20% increase to try and get me to stay, but I refused. I am now convinced she somehow works on commission.... Beware of this business read more

clean facility with carts to make moving easier. month to month so no contract to lock you into anything.

Great experience highly recommend this storage facility great staff and friendly employees

Thank you Liz for your awesome customer service. I appreciate how friendly and efficient Liz has been during my rental experience. I definitely recommend this place. Convenient location with awesome parking. Extra Space Storage should be greatful to have such a wonderful employee. read more

My experience at Extra Space Storage was excellent. I have rented from this facility several times, and each time the quality of service was perfect. Both Liz and Marion were professional, knowledgeable, courteous, and very pleasant to work with. On a scale from 1 to 10 I would give them an 11. I have referred them to other people as an outstanding rental facility. I thank Liz & Marion for all their help. read more

Wonderful experience storing here. Extra clean Facility great security!!!!!!!!!!!!!!!!!!!!

They will increase your rent between 60-100% 3 months after you move in. An incredibly predatory practice to squeeze every cent from you they can. They know that most people will not want to bother with finding another storage unit and moving all of their stuff again. They'll post a comment on this about "market values" blah blah blah, nonsense. This is pure greed. I wish they didn't operate like this because everything else is great. The office staff is very helpful, no issues with storage, and payment is easy. read more

This place is clean, well run, secure and safe. The manager (I think her name is Marianne?) is a complete professional who really helped me with getting the right sized unit at an affordable price and location within the storage complex. This has been a great experience! read more

Marion the on site manager delivered the best customer experience. She went above and beyond, was super prompt, and you can tell she is a genuinely great person! There was a mix up with the extra space corporate who I made my reservation through (apparently there in Ohio) and they told me the wrong access time. Marion exceeded my expectations handling the confusion and was so kind and helpful! She made me believe there still are amazing people out there In this world. I'm So beyond pleased with my experience! The unit was clean ready for move in and easy loading, as well as free dolly carts to move your belongings. I've rented from many units over the years and this has been the easiest smoothest experience 10/10 thank you Marion, you deserve a raise!!!! read more

great service love the facility super clean courtesy carts available for use month to month lotd of first month free deals

I needed to get some extra storage to help me move and did my signing and leasing online. When I went in to get my keys and show my ID a few days ago and I got a lot of help from Marion in the office, she walked me through to my space and helped me get in and out while my code was getting into their system and was one of the nicest people I have met. I did not interact much with the other Lady on shift that day but they were amazing and were very friendly. TL;DR, this location has good facilities and also has wonderful friendly people on staff. read more

Very clean and affordable. Took care of the entire rental process on line. The manager called me shortly afterwards to make sure I was satisfied. She also tested out my entry code to verify it was working before I arrived. read more

This place is a maximum security site! I love it. 177 a month for a second story 10 by something room.. fantastic. The bathrooms are clean and the staff here is courteous. Marion was very helpful (she is the keeper of the units don't mess with her!) Codes to get in and out.. folks keep to themselves and there is lots of equipment to haul your stuff read more

My husband and I needed a storage unit to put our entire apartment in. All over the internet said 10x10 is big enough so we called and got a 10x10. Over the phone Liz kept telling me it was a 10x10 as well but once I showed up at the unit it's missing a good 2+by2+ ft in the corner of the room and then against another wall it's angled so we got less than what we paid for. This place was the most expensive out of all the units I looked up but needed to book it due to distance and amount of time we had to move bc of a last minute PCS. I think we talked to Marion about the problem but she just said in the lease it says size varies ( but why would someone over the phone at the facility not tell me that while booking) and she only wanted to make us pay for a different unit at a higher price when our price was already significantly high for this area. Over all I'm upset over the pricing but there's nothing there willing to do to help. read more

I've never rented a storage unit before and checked out a few places before I hit on extra space storage. Liz and Marion, the front office people were absolutely fabulous! They were so helpful finding the right unit for my needs at the best cost. Not only helpful but super nice and friendly. Wish other businesses had employees like them! The unit I rented was perfect and very convenient. Very secure and clean. Great place! read more

After storing some work items for nearly 1 year I had the pleasure of taking my items to my industrial space. Marion at Extra Space Storage was very helpful and efficient. Felt like I got a great deal and the people there watched out for us. Thanks a million! read more

So a few days before Christmas 2017 a guy was able to get into the facility and broke into several people's units, including mine. Paid $200+ every month for my shit to get stolen. The employees told me they reported it to the police, and that they knew who the suspect is and where he lives, but so far no arrest was made and this thief is still at large. That was a year and a half ago. I'm not sure if there has been any updates since. STORE YOUR THINGS ELSEWHERE. This place is not safe. Money can't replace some of the things that were stolen from me. The only reason it has 1 star from me is because Yelp won't let you give zero. read more

buyer beware. they gave me a fair price at first. no mention at all about any intro rates. then raised by 30% after two months then raised again. by one year they increased by over 60%. read more

I was very disappointed with the staff at this storage facility. I was going to be storing my things with them up until the first place I had called told me there was a mixup with my reservation, and that I was still able to store with them. When I reserved with this place, I was charged a holding fee that was never reimbursed back to me. I called several times, as well as left several messages with hopes of being reimbursed from them. Once someone finally got back to me, I was told that there was just simply nothing they could do for me, nor did they try. I am very pleased that I chose not to store with these people after all. Public Storage in Del Rey Oaks is much better! They are very friendly and helpful. They are also very reasonably priced, have great security, clean units, and great business hours! read more

Wonderful location, super clean and secure, great and friendly staff. I totally recommend!

I have had storage units in 5 different locals in the past four years. Never have I enjoyed the process of examining the facility, discussing details of the agreement, completing the application, and moving material into the facility with greater ease and confidence. This is an exceptional facility, managed by exceptional staff. Cannot recommend it more highly. read more

All the gals that work in the office are exceptional! They're always kind and ready to give a helping hand! Now, get $50 credit for referring a friend! Will never store anywhere else on the Peninsula! :) read more

This is a wonderful place to store you extra stuff, or to help you in making a transition to a new home or apartment in the Monterey Bay area. Close to Hwy. 1 (Casa Verde exit) and just off Del Monte Ave. (so easy to find) they provide a very safe and secure facility that is well kept up and has an automated gate system where you can come and go quickly and easily once you've rented a unit with your own personalized entry code. I found the staff always helpful and courteous and the units were large, clean, lit and had electricity available in them. This is very helpful if you're living in a temp place or moving in or out of the area, or just need space over the summer or whatever. You can feel safe you items are secure at Extra Space in Monterey. read more

If I could give Marian and Liz a thousand stars, I would! My move was extremely difficult and emotional (selling my dream home) and then the movers really screwed up by leaving some furniture behind in my house on move out day - Marian stayed late, with a smile and kind words, and helped me fix the situation. Both she and Liz were there for me when I was getting nowhere with the moving company. I needed help figuring out how to fix the situation and they totally came through, above and beyond - always with empathy and a great attitude, despite the fact that I'm sure my situation was a pain for them. I will always feel so grateful to them for turning a very stressful situation around for me. read more

Successful business of Monterey. First month is almost free. Very convenient loading and unloading storage. Daniel at the front desk is great, know her job well and is polite. I would go there again. read more

The reason I picked this storage place over the others is because of Marion. The way she treated me & helped me through a stressful time of having to move was so kind & much appreciated. The facility is clean & feels safe. Definitely the best choice on the Monterey Peninsula! read more

Well I was very pleased with this Storage as they offer the first month free with no commitment there after, as Public Storage does. It's clean and staff is very friendly and helpful. read more

Who knew that signing up for a storage locker could be the highlight of my day! The staff is so warm and upbeat, it was truly a pleasure to spend time with them. They take time to explain everything in depth and concisely and most importantly...with a smile. The storage units are tidy and feel very secure. Access is easy. Excellent business! read more

Just to be clear about my previous review, if you are going to rent storage, this would be the place primarily because of the manager and staff. Also, easy entry, lots of carts available. No hassles. read more

It was so easy to rent a space online. I needed one at last minute and Extra Space came through. Their tool for estimating needed storage size was very helpful. read more