Unfortunately most storage units will jack up the price on you overtime. Wasn't even 6 months and I get a price increase. Also being forced to pay for storage insurance when the insurance can't even replace the items... this world is full of people with their hands out forcing you to pay fees when their service was never wanted. Anyways, the management in front desk is cool and nice. The storage unit is located in a good place. The area is maintained and clean as far as I could see. I couldn't find any dolly's to roll my boxes to my unit. Most storage facilities have these. Not sure why they don't... it's not like we ALL aren't paying for it. So how about get 2 dolly's with everyone's money? Just an idea, but I won't be there to benefit since I'm moving out of the storage. All storage facilities get you in cheap then jack up the price forcing you to move out. So that's what I will do. On to the next. read more

Increased my rent twice in the first year to almost double what it was when I moved in. It was marginally worth it at the rate I signed on for. Way too expensive where it wound up - $935 a month for a 10x30. They also have rodents. I killed a couple in the traps in my unit. read more

Don't expect your rate to stay the same. When I first got my 10x10 in Nov. 2019 it was $195/month. They raise the rate every 6 or 12 months. This time they raised it--yes, for the same unit--from $310 to $423! I guess they don't want my money anymore. It was great incentive to move out. They did the same thing to a friend of mine. We miss Patty and Jeanne, who were forced out and replaced with a self-serve kiosk. The place is clean and my stuff was safe, but don't expect to stay long without paying outrageous prices. read more

I had a 5x10 unit for 14 years. I never had a late payment. Last month I went to empty my unit and the lock had been changed. The general manager lives in San Jose and wouldn't arrive until "maybe" Wednesday or Thursday. They had NO KEY for me when we finally got a hold of an assistant to open the office at another storage yard. ( we were there on a Saturday). We had to hire a locksmith to open the unit. This took up our whole Saturday. In the days ahead I called Public Storage about the fact they had no key for me since they had installed key locks and thrown my old pad lock inside the unit. I called 6 different times. The General Manager NEVER RETURNED MY CALLS!!! We paid $150 for the locksmith. This whole experience was a nightmare. We still have never heard back from them.... read more

I need to storage and public storage made it really easy and accessible. They call me right back and we did it all over the phone and did it on the Internet and I have my storage the next day very convenient. read more

I called and asked if there were plugs inside of the storage unit and was told no because it's a fire hazard. When asked why I wanted plugs I explained that I needed to store plants in the unit and was accused of trying to grow marijuana!! I'm so deeply offended that was where their mind went and that assumption was put on me. I understand that it's a fire hazard, that wasn't some knowledge I knew going into that. Now I feel like they not only made me out to be an idiot for not knowing that but I was accused of trying to grow marijuana! Seriously so unprofessional and offensive. I have HOUSE PLANTS and I'm in between houses!! UNBELIEVABLY RUDE. read more

Very easy to use online site, friendly staff, Dawn, was there to see if we needed anything as we unloaded. Easy-peasy!

The good: Front desk personnel (Patty) is great, storage unit and outside areas are clean, and convenient entry and exit. The bad and ugly: YOUR RENT IS INCREASED EVERY 6 MONTHS!!! They lure you in with the "One month for $1 fee", then, boom--hit you with increasing rent every six months! This information was not disclosed when I initially rented/signed the agreement. When I called and asked why this information was not disclosed, the feedback information I received was this: "rent is increased according to the increased real estate rental rates in the area", and this is "company decision, so there's nothing we can do about it." This philosophy is nothing but GREED--especially when there are so many people struggling/affected by the pandemic! If I had known this information from the very beginning, I would have looked for another place/company to rent from. read more

I have, without desire, had to deal with a lot of storage units lately. After my father passed away it seemed like all I did was visit, sort through, move, and pay for storage. Unfortunately I was not aware of my fathers storage units right away and by the time I was informed of the units, they had a hefty delinquent balance. Luckily Public Storage let me pay for the unit while I sorted out the legal work so I could avoid auction and additional late fees. It's extremely helpful that Public Storage has an online, over the phone, or in person pay policy. I'm sure you could mail in your payment too... but I never needed to. I want to point out that Public Storage did a great job protecting the rights of my father, although he had passed, by making sure I was in fact the correct person to receive the units contents. They did their job professionally with a friendly family-like approach. A HUGE contrast to their competitor next door. If I ever need storage in Del Rey Oaks again, I know where I'm going. read more

I have owned a lot of storage units and the best one was this public storage in Del Rey Oaks. We moved from Las Vegas to be by family and forgot one important detail.. storage. We were on highway to California and They were very accommodating. After arrive in California we were able to move right in. The pricing was great and the office staff was friendly and very helpful. I have recommended Public Storage to lots of family and friends and would use them again if ever in need for storage. read more

DON'T EVER USE THIS STORAGE FACILITY. Security is abysmal and the manager is useless. They made me buy their crappy lock, my unit was broken into, and irreplaceable items with very high sentimental value were stolen. When they finished robbing me they locked the lock again so the door to my unit looked normal. This means they had a key--no one who picks a lock is going to lock it again when they're leaving. This smells like an inside job. When I told the manager Patty about it she looked and acted totally guilty and showed no personal concern whatsoever. The cop said there had been several robberies at that Public Storage facility in the last few months with the same m.o. On top of that (and I am NOT making this up) someone - no doubt the thief - took a huge dump in the hallway outside my unit door. Never seen anything so disgusting in my life. STAY AWAY read more

For the last 10 years when I have needed a storage unit, I always call Patty and Jeanne at this PS location. They both remembered me after I returned to rent again. The personal, professional and helpful service you get when dealing with them is excellent. I have always received fantastic, prompt customer service from them and would not go anywhere else! PS is fortunate to have Patty and Jeanne at this location, they are wonderful. The units are very clean and kept in top shape. Thank you Patty and Jeanne for always helping me! read more

Patty is the manager here. She was so professional and helpful. We would definitely rent from here again if we need storage. Thank you!

Moving to Monterey and needed short term storage. Location was convenient and clean. Jeanne was extremely personable and helpful. Great experience, would recommend. read more

The low review is strictly due to what I would call false advertising on this add. It says $1 first month and up to 15% off per month and gives a link, to which there is nothing even close. Still got a discount, but not what was expected. As for the place, it's very clean and Jeanne was extremely nice. read more

The managers at this site are easily the kindest most friendly and caring people you will meet. They provided me with top notch service and treated me like family. Awesome! read more

What a wonderful place! Patty and Jeanne knew what they were doing. Helped me to pick a space that would fit my needs. I had rented a space many, many years ago and Jeanne remembered me from that time! It's been over six years! The property, while not a new place, was clean and well kept. I received excellent customer service and would highly recommend tis particular public storage to everyone. read more

Patty is simply wonderful! I have used Del Ray Oak public storage three times in the past 10 years. It is the only place I will rent on the peninsula even though It is not close to home. The layout and location makes access easy and the ladies in the office make every interaction and transaction kind, simple and efficient. read more

I rented out a room a month ago to just store some of my belongings as I transitioned from one house to another. The lady who was renting the spaces was very nice and helped me out quite a bit. The only problem was that when I vacated the space no one took notice and I almost got charged for another month. Thankfully it was resolved and I didn't have to pay anything. Other than that I recommend you take this place, just make sure they know when your done occupying the space. read more

Patty and Jeanne know exactly what they are doing and make renting a storage unit easy and efficient. At two different times I have needed storage space and they have helped me with my needs and made it as hassle-free as possible. Public Storage is very lucky to have two conscientious, kind, knowledgeable people running the operation in Del Rey Oaks. They are the reason I would choose this storage company over any other. read more

Very helpful and flexible. Patty was informative and gracious.

This public storage facility is conveniently located and easy to access. The site is very clean and well maintained as are the units. The on line reservation system made getting the unit easy. Management was very friendly and helpful. I would have given this site 5 stars except for a couple of features : Access aisles to the drive up units are a bit narrow, around 20' wide making it a bit tight and access hours are limited to 6am to 9pm and you need to leave the site by 9pm. Though I can work with these, they are minor inconveniences. read more

After I had already moved all my stuff in their c hanged their hours so that the units were only accessible during the hours an attendant was there which was hugely inconvenient. On one occasion I had to call the manager b/c no one was there even though it was business hours, they said they were at another property and I had to wait. Serious pain. My stuff is out now and I wouldn't use them again. Also they don't prorate so if you pay for a month and move out early you;re out of luck for that $$. read more

Patty and Jeanne made the storage decision easy for me. They were very helpful, accommodating , friendly and patient. The place is clean and safe. read more

Nice people, horrible service. They did not inform me when a problem came up and I ended up having to pay a ridiculous fee. More notice would have been better customer service. Would not recommend to anyone going to CSUMB or Monterey Peninsula. Use the one in Sand City. read more