I am moving my apt into storage while waiting for another place to move. Laurie assisted me in…read morefinding a good size space 10x10. They facility is very clean. I appreciate Laurie for the time she took, showing me the options.

This company does not deserve a -5 stars. All of my goods, furniture and boxes are covered with…read moremildew and mold. This morning, I was told by the Manager: "...you are just a tenant and you think that you are more important than you are...", then hung up the phone and refused to answer when I called back. On Saturday, January 24, the Manager allowed a tenant to block all of the aisles that led from the entry door through 2 more aisles for several hours. It was impossible for any tenant to get in or out of the building with anything. In fact, the Manager allowed the tenant to block aisles for other tenants to get to their goods. 3 other tenants were equally upset with not being able to get in or out. I spoke out and asked, then demanded, that the aisle be cleared for other tenants to access their units. I called on Sunday, January 25 to complain to the Owner about the situation and the Manager's position. Same Manager, as she represents herself, answered the phone and informed me of how unimportant tenants are to the Owners. The entire situation occurred, because the Manager waived the rules for 1 unimportant tenant in prejudice to other unimportant tenants. It is expensive and not worth it.

This place is really clean and the employees are very helpful and generally just good people. I…read morefirst spoke to Robert who helped me over the phone and met him when I got there to see a unit which he showed me. I then was helped by Jacqueline to register and rent out the unit. They both were extremely courteous. She recently actually got me into a larger unit within my budget so I was super grateful since I didn't have to move my stuff out or very far. It was a big relief because where I'm moving the work isn't finished for move in and I had a few more items to store. Thank you for all your help and patience and for making this process so much easier.

The front desk guy, Robert certainly has earned his bad reputation on Google review and yelp…read more Obviously, he's limited in his intelligence and has a challenging time handling general public as well as simple tasks. The owner who chooses to keep Robert employed is fine with Roberts limitations so don't expect anything to improve. Robert likes to lie, he likes to threaten customers, he makes up rules that are not posted anywhere and then tries to enforce them. I really want to acknowledge the fact, Robert creates rules that don't exist, are not posted anywhere, and he cannot validate them or show examples in print but threatens you with the police if you do not participate in his games. I refused and he told me he was calling the police on me. He never called the police. The rules he tries to enforce are make believe in his imaginary world and if the owner wants a sweet lawsuit, if anyone did get arrested there, they could make some nice coin. Robert, you have to keep going back there every day. Keep imagining arbitrary rules and trying to enforce them. There's not a single review where someone has something kind to say about you. Great work, bud.

Rented a storage unit here. Clean and easy to get to. They have drive up storage which makes it so…read moremuch easier. The admin person is friendly and very helpful. And pricing for the size of unit was great.

MAXIMUM PLUS stars for Russell Storage. Can't even begin to tell you how amazing & kind they have…read morebeen to me. They went over & beyond to help me with a difficult situation. I would highly recommend Russell Storage for all your storage needs. Simply said ~ terrific service, staff & facility THANKS ~ W34 & W37

It's conveniently located, but it's definitely a bit of a bait and switch. We signed up for about…read more$95 a year ago, rent was increased to $175 in September, and just got notice it's going up to $199. They can do it because of the hassle of trying to get another unit somewhere else and relocating, but it's very very discouraging as a customer and wouldn't recommend if you didn't have to have off site storage.

Overall a good facility, staff are good, the app gate unlock is great…read more Marked down because they will gouge you will substantial prices increases without warning." (20-30% increases). Also the inside could be a bit cleaner but not bad.

As others have noticed, Dawn runs this facility well. She takes care of all the necessary details,…read morethere are a lot of them. Insurance, liability, security, authorized users, all the fun stuff. Its a paperless process so she handles all the data entry. You just have to confirm and pay. No forms to fill out is good for the environment too. So far the place seems very well maintained ~ security measures taken seriously. I'll update in awhile to see if the quality of service and cleanliness hold up over time.... so far, so good.

These guys are pure corporate interest. 6 months ago I got their smallest unit available for…read more$58/month. Had to hire guys to help me move items in due to being disabled. I was told they might increase the rate at any time, but it would only be a small amount. Just got a notice that they're raising it to $92/month. Tried calling and appealing to them to at least raise it a bit less, but they are unwilling... I'm sure this is their system, get people in at a low price and then jack it up after six months. Feels very dishonest. Went over to take stock so I can sell some things, and the place smells like mold. I had a tangible reaction - my eyes burning and inside my nostrils burning for about a day afterwards.

I was looking into getting a different storage unit at a different facility. I decided to talk to…read morethe property manager to see my options before moving. I decided to stay at this specific Public Storage facility specifically because of Wendy. Not only did she deftly offer me options that were within my range, her service was swift, efficient, and friendly. It is incredibly evident she is proficient and skilled at her job. She absolutely has my trust and I couldn't imagine going to a different facility without a person like Wendy at the helm.

Signing up was easy, Wendy was a Gem. Took business from the marina storage places just because of…read moreher kindness.

I've had things in storage from Salinas to Monterey. This one is my favorite storage facility…read more It's clean and well run. I especially like the manager, Krys. She is polite, knows what she's doing and she comes across as a happy person. What a change.

Great customer service. Reasonable pricing and flexibility for a small business who regularly needs…read moreto make changes to gate codes.

This self storage company is totally irresponsible. They knew I had specialty paper products that…read morewere extremely rare and valuable. Instead of putting me in a protected interior unit, they put me in one that had an outside wall that wind and rain hit hard. The walls were not solid and small cracks allowed water to penetrate, destroying my collection. Be careful what you sign. They seem to know all the flaws that are possible and are sure to protect themselves way above their customers.