I, Tom, from The Villages, Florida, just want to say how pleased I was with my first experience of customer service at Big Sur post office. On June 6, 2025, I mailed, outgoing, nine envelopes (bills). When I handed these envelopes to Andy, I asked him when mail will leave the post office. He replied, mail is picked up by 4:00 p.m. Then I asked him again when I returned to make sure they were to go out. He was so assuring that these mailing would go out at 4 p.m. To my surprise, one of the mailings addressed to The Villages, Florida arrived and was posted Monday, June 9th. This means it arrived to the addressee on Monday and yes, was processed the same day. My point is, this mailing addressed to Florida, 3,000 miles, over a weekend and how quickly it was received.
I want to commend Andy for being so patient with my concern and providing great customer service. Andy, has a wonderful personality and I ask that he be commended for his professional service. Andy, represents the U.S. Post Office with exceptional customer service and willing to provide one assurance of ones mail being in good hands. As a side Bar: Trying to convivence Andy to move to a post office in the tax-free Republican State of Florida. read more