I visit this post office at least a couple times every week to ship my packages. It is a quick and…read moreeasy experience! There is limited parking in front of the store but plenty of parking behind the post office. I usually visit in the evenings, and there is a perpetual line. The line usually moves relatively quickly - I don't think I've waited more than 15 minutes. This post office has unfortunately been the location of several lost packages, but this isn't unexpected given how many packages I ship. The employees are generally helpful and nice. I will continue to frequent this post office!

Was making a return and accidentally grabbed the Priority package instead of the brown "Ground"…read morepackage. Was asking the representative for direction of which brown to choose and responded with poor attitude. I also asked for scissors to cut the label to place on the package and stated "we don't have scissors." Really? No scissors at all Post Office. The next representative who assisted was more kind and friendly to tape the label for me. Maybe the other lady was having a bad day. Regardless, just something to be brought up to Leadership Team.

Shyam and Sherry were both super kind, friendly and helpful. This was a lovely USPS experience…read more(having visited quite a few for package deliveries)

The staff is always helpful I have a post office box and they kindly put…read morea key in my box as to where the packages are in larger boxes at the back of the room. The staff recognize and acknowledge each customer. In a pinch you can pick up a greeting card there....nice selection.

I get it. People come here grumpy, then are upset by the fact that it's woefully understaffed. But…read moreWHY TAKE IT OUT ON THE POSTAL EMPLOYEES? EVERYTIME I come in this place, I'm greeted by a friendly clerk, some good problem solving, and someone who understands I collect stamps as if they were stickers. Yes, I want to see what everyone has in their drawers. And I'm still baffled that people prefer UPS to USPS. But, it's like that. Lots of folks prefer paying more for less, who am I to argue with them? Maybe I'm fond of this place because it's always the same throughout the years, or reminds me of my childhood? Either way, I love this small branch. I love the employees I run in to. I'm mad it's got so many low stars.

The award for the worst USPS branch ever goes to the Cupertino office…read more I have had repeated problems when sending packages to a student in the UK through this branch. For the first package, the address entered into the USPS system was incorrect, because I had written the correct address on the box. The package magically arrived despite the incorrect address on the system, after a lot of difficulties for receiver. Her name was incorrect, city was incorrect and post code was incorrect!! The second package never arrived at all. For the third package, I took a photo of the shipping label before leaving. Although the clerk seemed unhappy that I was taking a photo, I did it anyway. When I reviewed the photo at home, I discovered that I had declared the package value as $40, but the value entered on the label was $178. If that information is used by customs, it could result in significantly higher import charges for the recipient in the UK. After multiple incidents, I find it difficult to believe these mistakes are simply accidental. In my experience, some employees at this branch have been rude, have raised their voices at customers, and have treated people disrespectfully. I have also observed customers being pressured to select positive satisfaction ratings before leaving. Based on these experiences, I have lost confidence in this branch and would not recommend using it for international shipments.

Call me weird but I like going to the post office, something nostalgic about it. The folks at the…read morefront seemed very friendly and took their time talking to the customers, perhaps it has something to do with the time of the year.

Everytime I have a package coming, I keep hoping it's not from USPS because this location sucks…read more They keep losing packages meant for my apartment complex. Tip: Call 408-244-0112 since they never pick up the phone number that is on the website.

Yet another excellent visit at our local post office! The air-conditioning was nice and cool and…read morethere was no line at the self service kiosk. The post office clerk was very friendly when I put my packages inside. My family is on a mission to raise the rating of this clean and friendly post office.

They're so mean and give you a tough time about everything. Anytime I have taken a package to mail…read moreout, my local USPS office (not this one) will tape it up for me, without charge. They made me purchase tape here. When I tried to use someone else, they said that I couldn't do that because they purchased "priority" tape. If you can avoid it, go to a different location.

First, let's be clear this is a small local post office. Yes it is a bit understaffed but my…read moreexperience over the years is that the staff is friendly, helpful. I notice that they take extra time to explain things to older folks and people who's English is not their first language.

What a joke !!!! You make a appt for a passport ! Then you get here 15mins before your appt and…read morethere is still 3 people waiting that has appt before you. And there's one lady doing appointments that's so slow it's unbelievable. Why even have appointments if you can't even take somebody at their appointment time.

I needed to drop off a package and some mail before picking up lunch…read more It's a very small post office. When I arrived, there were 8 people ahead of me and only one postal worker at the counter. I wasn't sure if I should wait it out or leave. Luckily another postal employee came to help. The started moving faster. I was there for about 20 minutes before I was done. One of the employees, that arrived to help, was being very rude to the customers. It was completely obvious she didn't like her job. How sad. It doesn't take much energy to be nice to someone.

The staff at this post office are efficient and good and helpful…read more Some of the customers seem to blatantly ignore the sign that is hung inside - no dogs allowed unless it's a service dog. My experience yesterday left me feeling scared and unsafe, including two kids who seem to have been shook up by two different dogs brought in by two different customers. One particular dog was big and sort of jumped at a man as he was exiting and the owner disregarded the sign about no dogs. The second dog was a waggy-long leash hairy dog going and sniffing people... and the wonder didn't do anything. The kids were shuffling trying to avoid the dog. People with dogs: please respect signs, please respect others space and keep your dog on a short leash.

This is my go to post office . Not just because i have my PO Box there . But because the line is…read moreshorter than other US post offices. The mail handlers are always helpful and I appreciate that.

It is impossible to get through their AI phone system and get a human on the phone. I dropped off a…read morepre-labeled package there Monday at 12 and by Wednesday it still hasn't been scanned in. But I guess I have to drive all the way back there to find out.

After visiting this post office countless times for several years, I figured it deserved a long…read moreoverdue review because it's really unlike any post office I've been to in the Bay Area. Plus I just have to share my appreciation for it during the Holidays because we all know that the post office is crazy the weeks leading up to Christmas! It's a tiny post office, one window and only one employee. Every time I've come here to mail something or buy stamps, it's always a calm and pleasant experience, unlike the bigger post office down the street on Hamilton which often has a long queue. Service is typically friendly and efficient here. Big thank you to Maria, who has helped me get stamps and mail out several packages over the past couple of weeks. She's friendly and very helpful! Keep in mind this small post office is closed from 11am-noon everyday for a lunch break, and also closed on the weekends and holidays.

The Heritage post office is awful. Nobody every answers the darn phone. I went in there and ask…read morewhy they never answer and they said they had the phone ringer turned down! How is anyone supposed to contact them? They don't put packages in the lockers anymore due to break ins, but how are people who have full time jobs supposed to get their packages if they can't get there before 4:00 pm. So frustrating!