Gets even worse every visit. Longer lines. Angrier cashiers (and fewer cashiers). More expensive fees. Avoid if you can. read more

I actually look forward to visiting the post office...strange huh? When I go there, I usually just drop off packages, I purchase my postage online. The few days that there is no line, I head to the post office employee to give my package and say hi :) read more

THE ABSOLUTE WORST. I constantly get packages marked as delivered that I can say, with 100% certainty, were not delivered to my mailbox or the package lockers at my apartment. If you go in, do everything you can to NOT be helped by Jill because you just plain will NOT be helped. I've had multiple experiences with her and she is only capable of performing extremely basic tasks such as dropping off a prepaid package. Even that might be difficult for her. If you need anything else, she'll look at your like you're an idiot and suggest that she can't help you. read more

Somehow the worst post office in Reno or Sparks and that is saying something. It's understaffed and the staff they do have operates in slow motion. read more

Mailed my bill to Geico on December 5, 2023 somehow The Postal Service managed to lose the envelope. Today is December 20 and Geico cancel my policy on the 15th. I guess officially or unofficially I now work for the post office, but I was just counting on them doing their job. Lesson learned, don't count on the United States postal service read more

This review is solely on one worker, Mary. She was most helpful. We messed up the process on our two year old daughters passport and she helped us still get everything out in time. She even had cookies to help calm out kiddo down! I wish all employee were like her!!! read more

I'd give 0 stars if I could. The wait times are ridiculous. The staff are rude and lazy. They need to make some serious changes! I wouldn't come here but they refuse to deliver packages. read more

Jill, why are you working here?? Why are you working in customer service?? Why don't you go in the back and push a broom or clean the toilets. You are extremely rude and if you don't like your job you really should retire. You make my experience so unpleasant every time I come in, I dread coming up to your counter....and from the other reviews, I can see that I am not the only one. read more

This location is a bummer, a large collection of people who seem to hate their jobs. I get it, customer service for the post office has to be challenging. That said, you chose this job, if you don't like it, find something else. Your job is secure until your find something that suits you better. The feeling I get when I go there (which unfortunately is fairly frequently) is that they are doing me a big favor by helping me with my shipping. Condescending, impatient, unpleasant. I get it, you are answering the same questions 100 times a day, the line is a mile long, you never get a chance to take a breath. The general public does't know about postage and shipping, it's Groundhog Day at the post office. I'm inclined to go to the location on NW Oregon Ave whenever possible. read more

Read through the reviews here. They are in line with the experience I've had. Been going to this post office for several years only when I have no time to drive elsewhere. It says something when you consistently drive three times as far on purpose to use a different post office, just to avoid the employees. They have several very courteous and helpful people that work here. But there are a few dismal employees that work here also, and it destroys the good work the better ones do. I'm not one for singling out any individual person, but "the Jill" you read about is a real person and is just as described. Imagine if acid reflux was put in human form and given a government job. It's not far from that. If you have to go in there, try and do self-service if you can. Just some advice from someone who has lived near this P.O. for quite a while. read more

One word, Jill. After a horrible experience this morning at this post office, I open this app to learn that I am not alone. Like a lot of folks these days, I need a new passport. My current passport is 17 years old and therefore, according the US Department of State (and form DS-11), I am required to apply in person to get a new passport since it was issued over 15 years ago. I made my appointment seven weeks ago (soonest available). Was getting nervous since the turnaround time and my trip will be pushing that timeframe. Anywho, I diligently get every single piece of documentation needed according to the US Dept of State Passport website. I even brought additional, unneeded items. I get there, wait in line and am "greeted" by this individual. I'm not even going to acknowledge the utter lack of customer service and rudeness initially, cuz after all she works a thankless job at the post office already. After taking my photo and beginning to fill out their portion of my already-completed form, she says "you need a renewal, not a new passport". I point out the line on the form and the governments website stating differently. Her response, "honey, I've been doing this for many years, I know what I'm talking about." I pointed out the website line, her response "the website is wrong". She then proceeds to rip up my completed form, charges me for the photos and says to go home and mail everything in. Knowing it's a losing battle with this person, I proceed to the parking lot, call the US Department of State on the phone and am told that the post office employee is 100% incorrect and they apologized for her incompetence. However, I'd have to make another appt for a later date. Naturally, I now have to book a new appt five weeks out with expedited processing ($$$). Needless to say, I will NEVER return to this location as long as this individual continues to breath the air there. read more

I'll be honest with you when I say this location doesn't even deserve a 1 star rating as that's far too high for the little service that they provide. Sadly, this is by far the worst experience I have had with any Post Office location and it's quite clear that they are staffed by a group of individuals that simply don't care about their job or their customers. In the past few days we began experiencing issues with accessing our locked mailbox, and despite spending a good portion of the last two days trying to resolve the issue I've been given the runaround by no less that 3 different individuals. How difficult is it to get the correct answer so that I can get my issue fixed? Instead I'm now being required to yet again go down and waste even more of my time to fix the problem. (Can't wait to see what new runaround I get then). This doesn't even include the issues that we continuously have with our actual carrier who either delivers the wrong mail, or switches our mail with our neighbors, or leaves our packages in plain sight for any passing vehicles to see and this comes when they aren't too busy tossing packages with FRAGILE labels from the sidewalk to the front door because they can't be bothered to walk a few feet and deliver it properly. It's a shame I couldn't switch my service to be handled by another location that might actually put some sort of effort into caring about their jobs or providing at least a small amount of customer service. read more

I hate to say anything negative about Government Employees/business, BUT... we have a rural route and numerous times get other neighbors mail, packages etc. Now whenever we order packages from 3rd parties and they're delivered by USPS we can basically guarantee we will not receive our packages. Case in point: ordered from Eddie Bauer and I received a text pkg was delivered June 7 at 3:37. Our mail came later at 4:30 but no pkg. I was home all afternoon as was our guard dog. I tried calling McCabe office numerous times for 4 days straight and they do not answer the phone. In fact it disconnects you after ringing for 10 minutes. Eddie Bauer shoes pkg delivered but we never received. Now when I order pkgs and they come FedEx I ask NOT to use in conjunction w/USPS read more

After leaving a 1-star review on the Steamboat Post office, which I'm sticking with even though I understand that they are short handed (because of what I wrote about in my previous review) Diane is always helpful, kind, eager to help, and is the shining light in that place. Diane gets a 5-star review, give this lady a raise! read more

The worst. No joke. I had been putting off going here because I just knew it'd be bad. I had to mail a package back east for a birthday present and I was already pressed for time. Pulling into the parking lot after 4:00 was already bad enough. Ok, two people leaving at once, congested little parking lot with people who don't know how to pull out of their space. Fine, I parked in an open space right by the front door. Since that spot was open, maybe, just maybe it was a short line of people inside. Nope. Wishful thinking, who is mailing stuff right now?! I think the last time I mailed anything was three years ago (minus sending returns back to Amazon). I opened the door and there were close to 20 people in line. To the back of the line I went, this place is messy, old, not friendly what-so-ever. I watched the lady at the self service kiosk for 10 minutes, I thought maybe I'd go there after her but she did not know what she was doing. My patience wasn't more than a few irritations and I thought, "Omg, I love UPS so much more, I'm going there." To my surprise (you can read my UPS review), I was the only one there at UPS. In and out in 2 minutes. Worth the few cents more in my opinion. read more

the absolute worst. slow, rude, unaccommodating, and unprofessional. those are the nice things I have to say about the USPS location at 75 Mccabe in Reno. read more

This has got to be the worst Post Office in the world. I have had nothing but horror stories when going to this place and now the deliver from here isn't any better. I was expecting two packages yesterday. Neither was delivered with the excuse that my driveway/pathway was blocked and unaccessible due to snow. My driveway and pathway have been shoveled and are dry. No attempt was made and was obvious pure laziness on the employee. This is the caliber of people that work at McCabe postoffice inside and out. DISGUSTING AND PATHETIC. Now they give no deliver date. read more

Awful, awful, awful!!!! I can't say enough about how poorly they treat their customers here, as if you're an ant they can't wait to squish. I'd drive to Carson to mail something before returning here. Rude, indignant, obstinate, ignorant behavior. Terrible. read more

Arg. I have delayed this review for awhile now, hoping things would get better but alas, they have not. In fact, it's only gone downhill. This location always has VERY long lines. I never have less than a twenty minute wait when I need to go to the counter. They used to have a few more employees but it seems every time I go now they only have two. People are ALWAYS angry - and by "people" I don't mean only the customers but also the employees. The employees seem very bitter, very overworked and horribly resentful. The only reason I am giving them two stars instead of one is because they one time I had a supervisor help me he was actually nice and smiled. So..........that's 1 time out of about 52 times that my visit was "somewhat" pleasant and I don't know if you can even consider a chat with a supervisor a pleasant thing. USPS on McCabe really is just a dark pit of despair. If you can go out of your way to visit another location - I highly recommend it. read more

Not only are they understaffed and the service is a nightmare, the facility itself looks like a dump. Can no one mow a blade of grass? Pick a weed? Pick up a little trash? Complete disgrace. read more

We've all come to expect less than satisfactory service when it comes to the sending packages via USPS. I mean, it's certainly a monopoly of sorts, and they tend to be pretty darn economical. Luckily I've had pretty good service, though this last time I was a little bit bummed out with the experience. I've been a fan of their Flat Rate program since they launched it, using the envelopes and small boxes mostly, so I was excited to get in to ship a friend a gift and use it again. I was terribly surprised that I couldn't find the right size for this package. It really isn't odd, but it's just too large to fit in their large box height wise. Length and width were perfect! I know these things hey are based on dimensional weight, so they can't fit everything, but this seemed like it really should have. Anyway, I went home and now need to find a box to fit it. I won't be able to take advantage of the fixed rates, but I'm hoping ground service will be economical! read more

You KNOW something is wrong when a place has 1.5 stars - if you go here just expect to leave frustrated - if this is where your carrier is based - which a lot of people in South Reno are - your absolutely screwed. Meds - gone , packages - gone - I have a case against them for mail fraud with OIG - I recommend you start complaining to the OIG - it's the only way they are going to make improvements. read more

As all these reviews have said, I had the displeasure of meeting this Jill character. My apartment told me to go to the usps to get my mail key and I explained to her this. She looked confused and just stared at me so I repeated what I was there for. She goes, "you live in a different zip code (still in Reno) I can't help you in a rude tone. So I just waited in a long line and didn't get helped cuz I have a different zip code. (There is no usps in reno with my zip code anyways) but big Jill knows everything She's rude, and a total embarrassment for your company and usps location. I don't know how she keeps her job but she is the worst usps employee I've ever encountered in my life. If she was a minority, I'm sure she would be fired but her white privileged keeps her employed despite providing horrendous customer service. read more

Wish I could give 0 stars the older lady up front will call her " Karen " has to be one of the rudest non caring Karen's I've ever met gave 2 craps about my missing package told me ask my mail man when I've seen 3 different ones I asked her if I'm SOL she just says I can't help u !!! honestly needs to be a greeter at wal mart along with the other grumpy old people or put in back sorting out mail really sad she's the face of this office the first person you see and talk to when you walk in read more

This has to be one of the worst post offices I have ever been to. First is the staff. They could care less if you have trouble with anything. There are constant problems here with equipment breakdowns and errors and when you try to confront someone to ask for help they go and hide in the back. The staff is also not trained properly. As a for example I needed a special stamp for a non-machine surcharge. These are a stamp with a butterfly on them and have a specific purpose. The staff had no idea what I was even asking for. These people are so rude and unpersonable - they really should be doing just about anything other than customer service. And then the building - things like the package drop have had all the handles broken for years. It's so dangerous you (or a child) could cut yourself on the sharp edges from the broken metal. The automated machine almost never works right. They are constantly out of supplies. Things like specific Priority Mail envelopes are usually unavailable. There is a Post Office in the Raleys on Mt. Rose Highway. It's worth the drive there to avoid the rude people and broken down environment at McCabe. read more

I am soooooooooo sick of this place!! Every single day I have packages missing, our neighbors and myself have to deliver packages more efficiently than the mail person! And I have an A hole neighbor who keeps peoples stuff and despite filing several complaints and a police report nothing changes!! The people (it changes daily) who deliver our mail to a cluster box look incredibly unprofessional, which screams "I don't care!" By the postal service. Then the office, most of the employees act like we are an inconvenience, but the rudeness of Jill tops it off as being the worst post office in Reno! How is it possible for these people to Keep their jobs?! If I acted like this I would be fired, but not this place. I hate that I have to ever go in that place, and I wish I could give zero stars!! read more

Today I was home all day no knock at my door nothing just to get a note in the mail saying that they missed me that now I have to go pick up my package at the post office in which they did not knock at my door how could I miss a package in which I didn't know that was even here in the first place for them to say I missed them coming to deliver my package when there was no knock at my door they should do there job and stop being lazy . read more

if you schedule package redelivery theres about a 10% chance your package will actually get redelivered and not just sit at the post office forever. also jill is always incredibly unpleasant and its really sad. read more

The employee Jill is very rude! Her facial expression, her tone of voice and they way she speaks to costumers is not very nice. Iv been there a few times and she is always there...and always sour. It's ironic because they have a sticker that says "smiles are free" but yet she is the most rudest miserable person on the planet. I'm not the first to tell my horrible experience with her so like.. how is she not fired yet. How can people work with her. She needs to find a job where she doesn't talk to people because she doesn't know how. She talks to costumers like there stupid... instead of being helpful and friendly. read more

Came to the Post Office Saturday morning before 9:00 am and I need to wait a few minutes before someone could assist me. The postal employee was very nice to every one and helpful. She was very knowledgeable and answered all my questions. Post office was very clean. Has plenty of parking. read more

The USPS tracking website notified me that the package that was originally supposed to be delivered to my home was available for pick up at this post office location. When I went there with the tracking number to pick it up, a rude lady at the counter simply told me that they didn't know where my package was because a lot of mail was being lost recently. She didn't even bother to look for it. A couple was there and they were asking to speak to the manager because they had lost their package as well. This USPS location can't hold it together and they vent out their frustration by being rude to customers. read more

Rude workers, no customer care. Some women were trying to mail a package and the worker was yelling at them because they asked her to repeat costs. The women stepped away from the counter to discuss and the postal worker spoke loudly about them. 3:10 p.m. 11/3/2020 read more

I don't think I've ever encountered a more rude post office staff in all the cities I've ever been to. These people exemplify government employees: incompetent, nasty, unhelpful, and overall unpleasant people. This location is a strong indicator of why the US postal service is failing to compete with the private companies. read more

I never have seen such rudeness as was exhibited by Shawn. So customers that try to help you and educate you on your lack of signage you end the conversation with them with "That's enough"? They were engaging you in civil discussion that could be helpful and you think that a rude and terse "That's enough" is acceptable? You are a public servant and you need to have respect. So then they go in with their cameras and you flip out and call all your staff back and let a line form? You called your staff back to try to create a disturbance and create conflict between customers. Just because a customer hurts your ego and knows your own policies on the USPS Poster 7 Rules and Regulations poster does not give you the right to infringe on their rights and create inconvenience for your other customers. Unacceptable behavior by Shawn at this location. read more

If I can avoid this post office, I do...at all costs. Going to the post office is never a very joyful experience, but if you happen to end up with Jill helping you, you can plan on your experience being absolutely horrible. My first experience with her many years ago was SO awful, she is rude, uninterested, and annoyed at the very fact that she has to assist you. I assumed it was a bad day, let it go and moved on. Being that this is my local post office I have had SEVERAL experiences here, and more often than not I end up with Jill. Each time I've been met with the same irritated, sour attitude. I've personally witnessed other patrons walk out upset and/or frustrated from their experience with her, and have had my mother and fiance both complain about her on several occasions. Twice my fiance had packages that had been updated as delivered, and when they weren't he went in to ask, both times, he was shut down by her immediately, and told it happens all the time and it will arrive "tomorrow". Both times she absolutely REFUSED to check if the package was there or even check the tracking #, both times the items were in fact not delivered "tomorrow", and both times after returning to the post office the next day and insisting upon them checking, the packages were there...had she done her job, he would have had his items a day sooner and would have avoided not only an extra trip to the post office, but the 15+ minute wait. The other employees, though, are patient and friendly in my experience. They do have a self service kiosk, which is MUCH quicker than waiting, but is out of service on a somewhat regular basis. I'm really not fond of leaving such terrible reviews, but being 100% honest, my mother and I have talked about how we both pray while waiting in line that we do not end up with Jill because hands down, every single time, she will make you feel terrible for having bothered her. read more

Usually the service is ok! Today I have a question with my return package & the one middle-aged lady replied in a very rude way !!! Very very disappointed :( read more

This is the worst post office I've ever had the displeasure of dealing with. Absolutely horrible. No customer service. Our lazy, lying carrier that refuses to deliver a package on time. Grr! So frustrating! If I was that bad at my job, I wouldn't have one! I guess it's too much to ask of them to just do their jobs. Every package we have sent to us is marked undeliverable. Then if we're lucky we get it a day or 3 later. Or we have to go to the post office to pick it up. Absolutely pathetic. read more

If I could give zero stars I would. I absolutely loathe going to this post office. The employees have to be the rudest and most demeaning human beings I've ever come across. After waiting in line for 15 minutes because there was only one person working, another employee finally emerged from the back where she was obviously looking for something for a gentleman that was waiting for her and when she came out, she was extremely rude to him and he just left shaking his head. I was praying I wouldn't get her (I usually do ugh) but no such luck and before I even said I word to her she says "I can't overnight this box for you, nope". Um, maybe let me speak first?? Because I wasn't wanting it overnighted but thanks for being so brash. Then, my zeros that I had written on my address apparently weren't to her liking so she had to make a comment about and I quote "my scribbles". This isn't the first time she's been EXTREMELY rude towards me. And by reading these other reviews, clearly I'm not the only one. We've tried handling this with the post master and no such luck. I'll hit the lottery before this ever gets resolved. read more

This was hands down the worst experience I have ever had at a post office. The staff was surprisingly grouchy and could care less about anything. Just doing the bare minimum. If you have a simple task like mailing an item, that can be done but note that it will be done in the most nasty matter. This location is a joke! read more

USPS is the worst delivery company around.. unreal. The lady at the front desk. The old one. With glasses. And white messy hair.. yeah that one.. at the steamboat location. That works between 12-3:30pm on 10-06-2020.. yeah, she is absolutely unreal, rude, and unprofessional. Making everyone in line unhappy and unsatisfied. She rolled her eyes anytime she needed to do something to lift a finger. She barely spoke up so you can't even hear her through the mask. She was condescending and obviously didn't care about her job at all. Even when I was calmly asking for her to help me. She wouldn't, and I had to find someone from the back to help me cause she is too lazy to do her job. She shouldn't have a job working there if she can't handle it. Once I found someone with more knowledge than a 5 year old. They found the package for me.. That apparently. "unable to be found" was found. And they gave it to me. COMPLETELY EMPTY. Obviously someone along the way took the contents out of the box and you guys were fine with handing me a empty box. You guys suck. Have a good day. read more