The DMV can be such a nerve-racking place to be. I have to say, this was the best DMV experience I…read morehave ever had. I just moved from California and I made an online appt for the Double Diamond Pkwy location. I chose the DL/vehicle multi appointment. Scheduling the appointment online was easy and I for multiple reminders via text and email for my appt. On the day of my appt (which I made for 8:00 am) I showed up 10 minutes early and lines were already forming. They were split into an appointment and non appointment line. Representatives came out 5 minutes before opening to make sure people were in the right lines, had correct forms and to ask everyone with appts to check in via the text that came through. The text message gave you the option to press 2 stating that you had arrived for your appt. They told us once we checked in to take a seat in the lobby. The facility was very clean and quite spacious. I only had to wait about 5 minutes before my name was called over an intercom and told me what window to proceed to. My worker was very nice, patient and helpful. I was able to get my NV license ($41) and register my car and get NV plates. Check the DMV website before your appt as they have many helpful links to inform you of what documents are needed for each service. Things to note: VIN inspections need to be completed before your appt. These can be done without an appt. Just make sure you have your registration.

The bad is I had an appointment for noon and wasn't called until 1…read more The good is the facility is clean, bright and has plenty of seating. A far cry from the old offices. And the staff is much nicer. Helpful with what seems to be a sincere effort to help

I'm halfway between the guy who said "This was way easier than the DMV" and my own opinion of "Why…read moreis this just as hard as the DMV?" Truth be told, for most things it's a lot easier, but apparently registering a boat with a motor of any kind requires nearly an act of Congress. Earlier this year I bought two plastic layout boats that had mounts for an electric trolling motor. I could use the boat with or without that motor, but of course the plan is to motorize them at some point. For that reason, I had to pull these plastic floating rectangles you slide into down to NDOW for an "inspection", which was nothing more than them looking at the boats, which I assume was to make sure they're actually boats, match numbers on a certificate of origin and taking a photo for the record. Prior to doing this I went to NDOW with all my paperwork to find out what I needed to do to get these registered. I laid it all out on the table and showed the woman what I had and was told I needed to bring them for an inspection along with the certificate of origin the seller provided me and we could get it all done. The reason for three stars is because after following those instructions I was told my paperwork wasn't sufficient. See because the paperwork was in the name of the seller, they would not accept that I owned the boats. Even though I had every piece of paper provided by the manufacturer and the title to the very trailer they sat on, it wasn't enough to prove I was the rightful owner. So after all of that, I had to track down the prior owner, bring him a bill of sale form (which they provided), get him to sign it, and then return to NDOW to complete the process. Because these plastic floating rectangles will have a motor on them they needed to be officially inspected, titled, and registered, and this process took me as long as it's gonna take to register the trailer! So if you have a kayak and you want to put a motor on it for any reason, you'll need all that and more. Kinda ridiculous.

I went with a couple of my Nevada cousins to State of Nevada Department of Wildlife for hunting and…read morefishing licenses. They will issue reduced rate hunting and fishing licenses to any Honorably Discharged Veteran who has a Service-connected disability of 50% or more. The customer service, wait time and health protections were all adequate. Their awareness of and support to disabled people were above average. CONDITIONS: The Department shall issue without charge a hunting and / or fishing license, upon satisfactory proof of the requisite facts to any actual bona fide resident of the state of Nevada who has incurred a SERVICE-CONNECTED disability which is considered to be 50 PERCENT or more by the United States Veterans' Affairs and has received upon severance from an honorable discharge or certificate of satisfactory service from the Armed Forces of the United States. RESIDENCY: "Resident" means any person who is a citizen of the United States and who has been actually present in the State of Nevada for 6 months immediately preceding his application and who intends to make Nevada his permanent home. Attach copy of identification dated six months prior to application, which shows current residency. Such proof may include Nevada driver's license, rent receipts, public utilities, employment check stubs or other documents indicating the licensee's name and current address. A previous year's hunting or fishing license is not acceptable proof of residency. HUNTER EDUCATION: Attach copy of certificate of hunter education administered by state or Canadian provincial wildlife management agency if you were born after January 1, 1960 and you are applying for a hunting or combined hunting and fishing license. NRA or military certificates are not acceptable. $ n/c [03] Resident Disabled Veteran Hunting and Fishing $ 3.00 NV Special Use Stamp $ n/c [07] Resident Disabled Veteran Fishing $10.00 Duck Stamp $ n/c [08] Resident Disabled Veteran Hunting $10.00 Trout Stamp $10.00 Second Rod Stamp $10.00 Upland Game Bird Stamp For more information, contact the Nevada Department of Wildlife at (775) 688-1500 in Reno, (702) 486-5127 in Las Vegas, and (775) 738-5332 in Elko. Visit the Nevada Department of Wildlife (NDOW) website at http://www.ndow.org/ for hunting and fishing license information and the NDOW Disabled Veteran application at http://www.ndow.org/uploadedFiles/ndoworg/Content/Forms_and_Resources/disabled-veteran-app-2.pdf .

Fast, professional, and completely stress-free. I contacted Dustin in the morning for a process…read moreservice request, dropped off documents an hour later, and had confirmation of service in under two hours. Worth every dollar -- highly recommend.

He explained what would happen in detail, answered all my questions, we were out of state, but he…read morewas very quick to respond, good communications, efficient. We needed papers to be served in Incline Village and he was located in Reno, but was quick to furnish the affidavit after completing the job.

No complains on this one. Honestly, I was not looking forward to my appt (made online) but…read moreeverything went smoothly. Lots of parking. Security guided you in and gave instructions on what to do (head to the blue kiosk to check in). Lots of seats and clean restroom. Place was pretty quiet. Got called in and 15 minutes later, I was all set. Kudos to the employees who make this place functioning smoothly.

I have a phone appointment for the one-time death benefit of $255 TODAY at 11 am due to the loss of…read moremy husband. It is now 12:15 pm. NO PHONE CALL. I am on hold waiting to speak with someone at the local Reno SS office. Even though my husband was already getting social security I cannot get survivor benefits until I am 60 which is this August 11th! HORRIBLE COUNTRY WE LIVE IN! Oh yeah, fun fact: my husband was also a VETERAN! Update---I finally got in touch with a live person. They rescheduled me for May 5th. I'm sure there will be an excuse then too when I probably don't get that phone call. Too bad your cushy government jobs aren't an incentive for you to actually show up at your jobs!!! I just can't wait to set up the appt for when I turn 60 this August and file for actual survivor benefits. I'll be lucky to get those next year sometime. Yeah I forgot, even though my veteran husband was already getting social security because I'm 59 I don't matter. Reno social security and social security overall needs to DO BETTER.

Trying to make an appointment on line to get a duplicate title and there is no option on their…read morewebsite

Today I came into the Washoe County Accessor's Office to bring in a very important property tax cap…read moreform, as a brand new homeowner of only 9 months. I was greeted by Canada, who is a Five Star Office Specialist, and she made me feel so happy. It is scary being a new homeowner and we all want to do all of the right things. Canada helped me with her kindness and professional skills, and I turned in my form correctly and on time. Yea me! Thank you again Canada, see you in my future. Well Done. Julie A

Staff are OUTSTANDING. Always assisting and professional in every manner. MAXO Kudos!read more

There was a blonde lady with glasses helped me today. I was confused with some questions. She got…read morefrustrated and impatient. Rolled her eyes on me, and she was chewing gum when she was talking. So PROFESSIONAL

There are two issues with this court; first, the Judge I had avoided ruling on an issue because…read morethey were concerned of the "big picture" implications (even though the city is clearly violating state law). This shows at least one judge will act to avoid tough issues and force people to push cases to the court of appeals. The second issue is the lawyers for the city of Sparks have no interest in truly following the law - like any private lawyer, they just want to win through any means possible, including misdirection and misrepresentation - all to protect the city (even if it violates state law). This is unethical and immoral. Ultimately, the system is rigged and designed solely for the benefit of the city and its lawyers, and as such, people will not find justice in this court.

Shout out to May working at the passport counter. She was extremely professional & courteous, not…read moreto mention friendly. It was my first experience applying for a passport & because of her help, I am now able to travel internationally. It was a pleasure being served through her. Thank you May!!

I always have friendly service. Sine this is the main post office which houses the local…read moredistribution of mail it is a multi-purpose facility. I know others complain about service and timelines but these folks in my opinion are the hero's that put in the effort. I often mail from here, has the latest collection times in the area and has a very active passport section.

What a blessing RTC is for the disabled and low income. I don't know how anyone can rate it less…read morethan 5 stars. Yes, there are problems, but they try to fix them. Just an unbelievably generous service. I don't think I could survive without it.

RTC, in theory, provides a very important service. My mom, 89 years old with mild dementia, uses…read morethis service. She goes from Glenda Care Group Home to More to Life senior activity center. Pretty simple task right, pick her up, drop her off and return her to Glenda Care. Well, since she's been using Access it's been a huge hassle. The drivers get lost, can't find the facility. Not a big deal because usually everything works out. Until today, April 30. I received a call from More to Life saying the Access driver called them letting them know my mom lost her purse and keys and couldn't get into her house. Remember, my mom lives in a Group Home. I started to get nervous and called Glenda Care at 4:28pm. They told me my mom has not arrived yet. I then became really nervous. So I called Access to find out "where is my mom". The person who answered the phone (didn't get his name) was a very rude, unprofessional and uncaring institutionalized robot. He actually laughed at the fact that no one knew where my mom was. Yes, he got my blood boiling. I told him this is not a laughing matter, reminded him my mom is almost 90 years old and has mild dementia. He told me she was dropped off at her house at 3:30pm (?). I told him she doesn't live in a house, she lives in a Group Home. He told me that a Group Home is a house. Yes, blood continuing to boil. He put me on holed. At that time my mom called me, 4:35pm, and told me she was at Glenda Care. I spoke with a caregiver to confirm. What a relief. When the Access robot came back on the phone I told him that my mom is at Glenda Care and asked to speak with his supervisor. I was put on hold until a recording came on and said the that person is unavailable. Well, that's story. Goodbye Access. I was going to visit the Access office but decided it's not worth my time. I'll just write a Yelp review. As I said earlier, Access does provide a very important set and if you decide to use it, I hope you have more patience than I do.

The RTC is a wonder to me. I understand that there is a ton of moving parts to a statewide agency…read morethat does everything from road and highway planning to a grossly under used public transportation system (about 14% statewide). This review is on the ancient process of obtaining a renewal for RTC Access. Even though a customer doesn't drive, they are required to pick up an original application in person at an office near the airport. They then have to get themselves to their doctor's office to have a signed "Doctor's Note" and return to the building near the airport to get the documents stamped to be processed. No online portal, no attached memo from a doctor, no forms available anywhere else. They ask your doctor exactly what is wrong with you and why. Trampling on HIPAA's privacy guidelines and patient privacy. This process feels 30 - 35 years behind the times (at least). The good news is that the vast majority of the Access drivers are the best RTC has to offer and scheduled trips are seldomly cancelled or late, rain or shine.

I was at the bus stop on my way to work and the bus driver did not stop. He drove right past me…read morepurposefully and spitefully leaving me stranded. I had checked the notifications for that bus and it had no closure for that stop. There was no reason for the driver not to stop. I ended up calling a cab to get to work. This is BS as I paid for a pass and ended up wasting it. I cannot trust the bus anymore as it's unreliable. Why even be a bus driver if you aren't going to do your job.