I had an appointment that was a month out but decided to try doing a walk-in. The security officer…read moreoutside said he recommends that I keep my appointment as the wait-time could be up to 4hrs. I figured 4hrs was worth the wait rather than 28 days. Got my ticket, sat down, and maybe waited only 20-30min to be called! The gal who helped me was cheerful and sincere. I was in and out of there in about 45min!

Quality/Quantity - What a negative experience!! Worst than all my CA DMV experiences combined, and…read morethroughout my life, I have gone through all the CA DMV challenges! The good news is that the DMV has improved significantly. This Social Security office and department has much to learn. It has been over 15+ years since I have had access to my SS information and benefits. So before making an appointment to come to this office, I amazingly was able to get online access last week, so I suggested for my wife to do the same. And now they locked her out?!?! So after a very long wait and a few tries on the phone to clear her account, it failed. They had us go to the local post office for an in person verification, but it was a different system and can NOT communicate currently with the SS system. What a waste of time. So on the phone again... Made an in person appointment to our local office. Well we thought we did, the lady (that lied) said she did. But when we got there, NO appointment was found. So they gave us a walk in #. After an hour of waiting, we asked the security guard if this was normal. He said no and gave us a few suggestions. While my wife worked on his suggestions, I started asking ALL the people around me how long they have been waiting, up to 4 hours... WHAT!!!! The good news is that we are still very young and will not apply for the benefits any time soon. I hope my wife gets online access years from now.... Atmosphere - Small parking lot, but more than enough spaces for everyone. Small lobby, not enough room for everyone. Clean restrooms. Service - The two security guards were friendly and nice. And also helpful. The rest of the employees were stressed out! Understaffed, overworked, and probably underpaid. Price - Decades of payroll contributions!!!!!!! And only get to hear from the media that benefits keep getting pushed out later with less $$. Owner Comment - What a broken system. Please get with the times.

I am so tired of this place. I have to keep going in because THEIR IT department messed up MY…read moreinformation for Medicaid and I've had a case open since October...nothing still has been resolved and I'm beyond pissed. I don't have health insurance and I am now pregnant and I asked to go on an emergency medical plan or whatever since I am now pregnant and they said "we can't do anything until we hear from the IT department". THIS HAS BEEN OPEN SINCE OCTOBER, and I keep going in to that place and they still will not try to do anything. I went in on June 4th 2026 and supervisor Carli Fripp was supposed to be on hold with the IT department until they answered and then give me a call back to tell me anything, and she never called me back. I am about to sue the state, I have so many unpaid bills, because why would I pay a bill when I should be on Medicaid.

I am extremely frustrated with the State of Nevada Department of Welfare and Supportive Services,…read moreGreenbrae location. Every time I come in, I'm told the queue is already full and they can no longer help anyone. I have called every single day and stayed on the phone for over an hour at a time, often with no one even picking up. I work full-time and have even taken time off work just to wait for a scheduled interview but no one even called back. I've left work early on multiple occasions hoping to be accommodated, but still get turned away because they close at a certain time when I'm there an hour before they close coming from work. What makes this even more frustrating is that my application was denied stating that my household does not live in Nevada. This is completely false. I have lived in Nevada for 21 years and have never left. A department that is meant to help families in need should not make it this difficult for working parents to receive assistance. Instead of helping people, this system continues to shut them out. This experience has been exhausting, discouraging, and unacceptable.

How could I like the IRS? Well, I can't speak for the entire organization, but the Reno office is…read morepretty darn great. I had been struggling for weeks to get a previous year's tax transcript which I needed for certain grad school testing bureaus. Online- nada, zip. Phone calls? You've got to be kidding me. A top-notch accountant came through big time and helped me out. All I had to do was mail the form to Fresno (IRS regional office) and in 10 days it was supposed to arrive. Nada, zip...and my deadline was looming. I finally decided that face-to-face was needed and stopped by the Reno office late last week...big crowd but the guard/crowd control officer, who runs a tight ship, saved me a ton of time and energy when she asked what I needed. She told me that the transcript request system was down, all the way to Vegas. So, I returned bright and early Monday morning. Yes, there was a wait, but after an hour or so it was my turn. I was helped by a cordial IRS staffer and had my documents in hand within 5 minutes. Victory! Pro Tips: They open at 8:30 AM but if you want to be first in line, get there before opening time and wait outside. There's a little concrete planter you can sit on. The office is ground level in the big bank building across from District Court on Virginia/Court St. Most lot parking is 30 minutes only so opt for street/metered parking. Bring your quarters; 15 minutes per quarter. Don't bring in drinks or food. Don't cop an attitude, and you will be treated well. Get a number, input your info on the touch pad, and sit down. Quietly. Violators will be called out. No public restrooms so arrive (and stay) dehydrated. Bring a book to occupy yourself. Be smart (unlike me) and don't go to the IRS right before tax season

I needed to get the proper form to request the automatic extension for filing my 2019 Federal Tax…read moreReturn. Living at Lake Tahoe the only IRS office listed was Reno NV about 65 miles away or a 130 round trip. I drove to the location which is the Reno Federal Courthouse. When I asked for the IRS office, The guard directed me to a form rack as apparently there is no actual office. The rack, which was in total disarray, was the only source of information. The Form 4868 was not available and clearly the guard was clueless as to the situation and offered no remedy. How can this be 5 days before the tax filing date on 7/15/20? A half day wasted.

I've had several okay interactions with Washoe County Sheriff's Office "WCSO" over the years at…read moreeach years National Championship Air Races and Sun Valley Nevada Annual Veterans Appreciation Breakfast https://www.yelp.com/biz/sun-valley-neighborhood-center-sun-valley. At one or the other I've met the elected Sheriff, several sworn Deputies, several volunteer Reserve Deputies, and several administrative staff. Their Press Releases on their website are well-written (FAR better than Reno PD or Sparks PD press releases). I have no complaints. Make us to choose the harder right instead of the easier wrong, and never to be content with a half truth when the whole can be won. WCSO has stepped up to help out Veterans. WCSO is now on the front lines of fighting to reduce the staggering and horrifying number of Veterans who daily succumb to suicide at the rate of more than twice that of non-Veterans. In 2000, WCSO recognized the special burdens of alienation and terrible toll Veterans carry from their military Service and created Veterans Barracks to house up to 60 male Veterans. Program includes the addition of Veterans' familiar resources from the US Department of Veterans Affairs and Veterans organizations. WCSO staff works to help Veterans in jail get out of jail and stay out by acknowledging their military Service and building programs centered on Veterans' shared experiences. "The ultimate goal is to reduce recidivism amongst our Veteran population in Washoe County," said Sgt. Andrew Venn, who is part of the Inmate Management Unit at WCSO. "We bring in very specific targeted programming just for those Veterans, so the classes they'll have available, for example, anger management, domestic abuse, substance abuse, and parenting are four major ones." Deputy Shannon Aller, who has a degree in psychology, said "The reason that we're doing that -- not only for us as an agency to track recidivism and see what's working, but to make sure that what we are putting in this unit is what they need." Venn said once he introduced himself as a Veteran to the inmates who are Veterans, "the change was instantaneous. They went from being standoffish and protective of their personal space to unifying under their shared identity as Veterans. The idea of peer support came up almost immediately and that is not something you hear walking around a jail," said Venn. An inmate told Venn, 'We're Veterans first.' WCSO partners with Truckee Meadows Community College to offer education for inmates along with representatives from Reno Job Connect, who visit biweekly to prepare inmates for a job search once released. Since 2020, WCSO have partnered with Northern Nevada State Veterans Home with their 'Operation Gift A Vet'. Some 86 female and male Veterans living at this Veterans Home are asked to write down three things they want for Christmas-- and their wishes are hung on the tree for the WCSO employees to collect and grant. Requests have been for slippers to blankets to compression socks to robes. According to Yelp ratings' definitions, 3 Stars is "Ok". That to me is an acceptable rating of a business that does day in and day out what they are in business to do. WCSO gets another star for their work with Veterans. On Christmas Day in history: 1776, General George Washington and the Continental Army famously crossed the Delaware River. Although the world is full of suffering, it is also full of overcoming it. Christmas Day 1862, a grateful nation showed its appreciation for sacrifices of the US Army and Navy with dinners for some 35,0000 sick and wounded soldiers and sailors in hospitals in and near the nation's capital. President Lincoln and the First Lady attended the event--one of the more extraordinary of its kind during the American Civil War. "Nowhere else in the world than in America," a New York newspaper wrote, "could have been the sight which has made this holiday in Washington remarkable and memorable - spread by the hands of individual benevolence." Elizabeth Smith, wife of Lincoln's Secretary of the Interior, was a driving force behind this Christmas Day event. Financial contributions for the event poured in from individuals, businesses and states. (Indiana contributed $700, and $2,500 was collected in Philadelphia.) Food came from throughout the Union. Pennsylvania and Maryland shipped an "immense amount" of poultry. "Ever-generous" Albany, NY provided 300 turkeys, "cooked and ready to eat." Four carloads of poultry arrived from Chicago. Volunteers served the dinners in military hospital wards that volunteers had lavishly decorated. Christmas Day1896: Lieutenant Commander John Philip Sousa, US Marine Corps and US Navy Veteran, a "rock star" of his era wrote "Stars and Stripes Forever". The iconic song officially became America's National March in 1987.

These people do not offer any mental help or veteran care. In fact they assault veterans. I was…read moresexually assaulted in the booking area. I was threaten with a taser for no reason, I was already being restrained on the floor. I have tried to get my records and video but they refuse. Worse experience of my life. I also believe that I was retaliated against because I told them i was a veteran and believed that all should be treated equal.

The new location for the Police department is better located for the public. There is easier access…read moreto parking for local citizens.

Ended up here a few times. Felt cool for the first time in my life. Showed my mugshot to my family…read moreto prove I finally made something of myself and my dad slapped the glasses off my face. They went flying and shattered instantly, just like my dreams. I thought for once maybe I'd be accepted but here I am the fool once again. They don't understand how badass and cerebral it is to be a rascal and break the rules. Plus free food! Big barrel chested guys would feed me chips, candy, random matter, etc. Thank you to the cops who apprehended me, you taught me how it feels to be the leather wearing bad boy just like in those buddy cop movies. (For the record I didn't do anything bad. Hooting, hollering etc.)

My 70 yr old bestie, Christina, lost her cat due to negligent maintenance workers. And he was gone…read moresince last Wednesday. Hes chipped but we could not find him. Yesterday, on sat, my friend found her cat by following his cries only to find him in the tip top branches of a very tall tree. He couldn't get down. She was almost hysterical at her Esa animal in that predicament. She called the local fire dept and 15 min later she had 5 firemen at her door. They took the time to crawl onto the 2nd story roof and use a tool to pull the branch to them, then they threw a blanket over him and brought him gently back down to her. It was an amazing thing for them to do and they saved an old sweet woman some major heartache and pain! GREAT JOBS GUYS! THANK YOU!!!

Today I came into the Washoe County Accessor's Office to bring in a very important property tax cap…read moreform, as a brand new homeowner of only 9 months. I was greeted by Canada, who is a Five Star Office Specialist, and she made me feel so happy. It is scary being a new homeowner and we all want to do all of the right things. Canada helped me with her kindness and professional skills, and I turned in my form correctly and on time. Yea me! Thank you again Canada, see you in my future. Well Done. Julie A

Staff are OUTSTANDING. Always assisting and professional in every manner. MAXO Kudos!read more

I recently had to visit the vital records dept. to pick up a family members birth certificate. I…read morehad gone on my lunch break from work so I was in a hurry. The lady working the counter was so nice to me, she even took the time to show me exactly what was needed for me to fill out the paperwork and give her all my documentation. After completing all the necessary forms I started to walk away thinking I had to come back the next day to pick it up. She called over to me and said she would only be a minute if I want to just stay right there and wait. Within 3 min she called me over and gave me the certificate. I was so impressed with her professionalism and how friendly and helpful she was.

Not friendly or efficient…read more I guess when it is the only place that has the records it is easy to be rude. What I don't understand is the why? It is a county job with benefits, weekends and holidays off, and retirement. Why not just smile and treat the taxpayers that are your customers decently?

A Shoutout to Dana and the Dream Team! I recently had the…read morepleasure of working with the Department of Taxation, and I must express my gratitude for their outstanding support. Closing up shop on business tax filings was a breeze with Dana and her colleagues. They were quick to respond and incredibly helpful in their efficiency and friendliness were truly commendable, and it made a significant difference in my experience. Thank you for making a potentially arduous process not only manageable but surprisingly pleasant and I highly recommend their services to anyone. Cheers to you, Nevada Department of Taxation, for making taxes as easy as pie in the Silver State! Sincerely, Bryan.

First of all public transportation in united states suck majorly, the automobile industry has…read morereally done a great job of messing up public transportation. The internet gave me an address for the amtrak station at 135 E commercial through AI, well screw ai because that sent me to a dead end with overgrown grass near some train tracks, while the real address was 280 n center street outside the amtrak station, to top it off I had an adventure trying to locate where to catch the "amtrak" coach. I needed to get to San Francisco and it necessitated not driving. I looked at various options for getting to the bay area and I can realize how bad our transportation system is in just the western part of united states. In this day and age one would think you could get a direct train from the state capitol of nevada to the bay area or from reno. Fooled you, there is no train to the bay area via such. From the trip I endured, from reno to san francisco. The trip entails a ridiculous long bus ride from reno to sacramento then a transfer to a real amtrak train to emeryville, then another bus ride to somewhere in san francisco. I gotta admit I saw the country from a very high vantage point, we sat in a coach that was at or above the height of a semi, stuff I never see while I'm driving, since I'm not a sightseer no big deal, I'm pretty much a point A to point B driver. The bus trip was around five hours, I could have driven to the bay area in that amount of time, then to sacramento transferring to a real Amtrak train to emeryville and transferring to a bus to an area south of market when I had to figure my bearings to walk up to market street to get muni. I finally ended my travels that day around 10pm after starting at 1pm and if I had try to leave from carson city my trip would have started around 8am. So in closing our public transportation is woefully inadequate in a populated area, on would imagine how inadequate it is out in a unpopulated area.

11/24/25- Picked up…read moremy son yesterday.. This was the second time he took the train from Sacramento. First time I didn't park and just picked him up.. This time he suggested we should check out the station as our first time trip is in a few weeks. Train was exactly on time.. Thank you Amtrak for delivering my son safe and sound..! I loved being able to watch him through his trip from the iPhone .. Looking forward to our first time ride.. Downside was he said there wasn't any WiFi..