The staff is very friendly and helpful. It's right on Gurley Street. Very easy to find. Very small…read moreparking lot but very convenient location.

The people that work here are so unfriendly and so smug. I've been in there twice and I will never…read morego back because of the miserable staff. Avoid at all costs.

Great customer service! Doing their job efficiently and with a smile! I needed to send an overnight…read morepackage. Research showed prices about the same as elsewhere but reviews for this store were better. And deservedly so!

As long as there are two people working this store deserves five stars. Short wait times and…read moreexcellent service. They will go out of their way to help get what you need done.

Horrible customer service!!! Needed help with some printing and the girl said she couldnt help me…read more And they charge Five dollars each time you print. They are holding my money for days!!! TOTAL RIPOFF

It's a hit or miss. I can go in there and scan usually without issues…read more The store needs to be cleaned, especially the floors. There is a constant turnover in staff, some helpful some not. The location has potential, but a refresh of the store and enhanced training for the staff would definitely elevate the consumer experience.

AVOID THIS STORE - I was told I had to purchase items that…read moreAmazon does not require. I tried (3) times to return ship an Amazon item. First the line was long and the employee seemed to be having a bad day, so I thought I would come back. Second visit the male employee said my original blank packaged box needed to be in a bag for purchase and closed with tape that I had to purchase. Or purchase one of their boxes and tape to close it. Third visit, two ladies told me the boxed item I put my Amazon package in could not be used and I needed to purchase a plastic bag and tape to ship it back to Amazon. Clearly they have not read AMAZON mailing instructions.... Ensure that there are no other tracking labels attached to your package. If you are shipping a non-hazardous item, completely remove or cover any hazardous materials markings. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side. THIS STORE IS MAKING THEIR OWN RULES AMAZON... ARE YOU LISTENING??? DOES THE OWNER REALIZE THIS IS GOING ON???

I rarely leave negative reviews, but after giving this location two separate chances, I feel…read morecompelled to share my experience. Both visits were for simple Amazon returns. On both occasions, the employees barely acknowledged my presence. There was no greeting, no "hello," no "thank you," and no basic customer service. I tried making casual conversation and being friendly, but was met with silence or short, rude comments while my return was processed. I assumed maybe the first visit was just someone having a bad day, so I came back a second time. Unfortunately, the experience was exactly the same. The lack of professionalism and common courtesy was honestly surprising. Processing an Amazon return only takes a minute or two, but a simple greeting and treating customers with basic respect goes a long way. I don't expect over-the-top friendliness--just basic customer service. There are plenty of places that make customers feel welcome. Sadly, this UPS Store has not been one of them. From now on, I will just use the one on Gurley Street. The employees there are much nicer.

Although there was a line, there was several open windows to assist in getting things done in a…read morevery quick manner. Seemed odd in a way. Lol Ryan was whom helped me with shipping things as I don't this often and was in need of help. He was patient and polite, got what I needed done quickly and even saved me a few bucks on adjusting what type of shipping type I needed. Whether it be a flat rate box, envelope etc. always look to save money where I can and he helped with that! Thx Ryan

Everything/ clerk was too busy filing nails to bother with helping anyone. - and the lobby could…read morestand a good cleaning as well as restocking - no address labels at all and med priority boxes no where to be found. Very sad!

This posting is late, but I was here in February Martin Luther King Day, and a lot of the FedEx…read morewere closed so I went to the post net the door was open and I went in and I met Melissa. She said she just stopped by unfortunately there be no Pickup but she gave me the address of the FedEx about 15 minutes away. Since I was from the valley, I had no idea where to go and she gave me great directions the next day I went in to drop off another package since I was working up there she was very pleasant. This was a nice clean store. It had everything she did not have to help me at all. She could've just shut the door unlock it, but she chose to help me and for that I will take all my business there when I work up there this is a top-notch company.

I spent a small fortune shipping something to my daughter on Wednesday. Paid to have fed ex deliver…read moreon Saturday. Cost $37. The package did not arrive & is in Phoenix (Sat) & to arrive Monday. They are closed Sat & Sunday!!! I will be contacting them Monday for a partial refund. I will never use this business again!!

I don't understand why this place gets bad reviews. I've been here 20 times and they have always…read morebeen friendly and transparent. Their notary service is awesome,and very reasonably priced , worth every penny.Returns for Amazon awesome , the store was just remodeled and yeah, sometimes it gets busy. Just be patient, it's worth the wait . Just a locally owned franchise trying to sit here in Flagstaff.

I'm traveling pretty much 100% of the time and the folks at this UPS are great. They're attentive,…read morefast, kind and always greet every customer. I am 110% secure in the outstanding level of customer service that I always receive. Thanks guys!

I hired this attorney Mary Kay Fowler 4 years ago she went to court with me and it was a terrible…read moredefense lawyer I have went several times trying to get my disability taking care of and I've lost every time do not hire these people and do not hire Mary Kay Fowler she is terrible and she deserves to be disbarred

I just fired Mary Kay Fowler as my attorney for my social security disability hearing. I never…read morechose her to begin with, the previous attorney simply sent my file to her and I had no energy to object. I received a voicemail from her one day, a few months into her having my case, asking to set up a phone appointment as she had some questions. She also said she would be sending me an email. I called back shortly after she left the voicemail and had to leave a message myself. Didn't receive a call back and never received that email she said she would send. In my voicemail I said that I had some questions as well about the paperwork they sent me in the mail to have filled out by my doctors and I told them when my doctor's appointments were. I received no response. Wasted my doctor's appointments and my time and energy to set them up and they took appointments out of the hands of other veterans who could've possibly been helped. Also they never alerted me that they would be sending that paperwork in the mail so it was a complete shock when I received it. I had to do some maneuvering and pull some favors to get the doctor's appointments in time to have the paperwork filled out by their deadline. All of this went to waste. They should have alerted me that this paperwork was being sent and that I needed it to be filled out by medical professionals so I could set up the appointments and also explain how to fill it out. I need to show that I have been disabled since 2016. It is now 2021 so am I to have this filled out about 2016? Because that's 5 years ago and I have already submitted paperwork showing that (already had a hearing) and have different doctors now. Or do they want it for now? No response from them until I was fed up and emailed them that I wanted different representation. Literally THREE MINUTES LATER, I'm not even exaggerating, I received an email from them. I was too pissed to respond then and was deciding what I was going to do. The next day I emailed them asking for a digital copy of the paperwork they sent in the mail to be filled out by the doctors. It was then that I was told by her assistant that she only sent that paperwork out because she didn't have my DLI yet (2016). So essentially she sent me unnecessary paperwork and wasted my time and energy when some days I can barely get out of bed. Now they want to talk and her assistant asks when we can set up an appointment. I'm not confident in her abilities and I am still contemplating what I am going to do. I am referred to an attorney by my doctor and contact them. They say they will review the exhibit file and will let me know what they think about my case. I am still on the edge about if I am going to stick with her or not and just want another attorney's point of view before I make a decision. I contact Mary Kay's assistant and ask for my file. She forwards my email to Mary Kay and I actually get a response from her. She tells me to contact the previous attorney for it (who got annoyed with me contacting him when I couldn't get ahold of Mary Kay, so I don't know how well that's going to fare). Also, she demands an answer that Monday (again, it is Friday afternoon) as to if I am going to stick with her or not. I told her that is not enough time for me. I need to get the file and have someone review it to make a decision. She emails me again still demanding a response Monday. This just seals the deal for me that she is NOT the attorney for me. Seriously, she and her assistant only responded when I said I want other representation yet somehow she demands an answer from me that Monday, a business day later? If you can even call it that. With it being Friday afternoon there's no way I could get the file and have someone review it all in one day on Monday. I most likely would've had an answer Tuesday or Wednesday and may have kept her on but her inability to listen to me or keep me informed, her horrible communication (really the lack thereof), her wasting my time, and her arbitrary and impossible deadline leaves me with no faith in her ability to properly represent me whatsoever. It's funny how she could never respond to me when I had questions and needed help but demanded I respond to her question a business day later. She is obviously not here for her clients.