PROFESSIONAL, EXCELLENT, EFFICIENT, FAST SERVICE!! Highly recommended ;-) I've lived all over the country and this is the fastest service I've ever had. read more

AVOID THIS STORE - I was told I had to purchase items that Amazon does not require. I tried (3) times to return ship an Amazon item. First the line was long and the employee seemed to be having a bad day, so I thought I would come back. Second visit the male employee said my original blank packaged box needed to be in a bag for purchase and closed with tape that I had to purchase. Or purchase one of their boxes and tape to close it. Third visit, two ladies told me the boxed item I put my Amazon package in could not be used and I needed to purchase a plastic bag and tape to ship it back to Amazon. Clearly they have not read AMAZON mailing instructions.... Ensure that there are no other tracking labels attached to your package. If you are shipping a non-hazardous item, completely remove or cover any hazardous materials markings. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side. THIS STORE IS MAKING THEIR OWN RULES AMAZON... ARE YOU LISTENING??? DOES THE OWNER REALIZE THIS IS GOING ON??? read more

I rarely leave negative reviews, but after giving this location two separate chances, I feel compelled to share my experience. Both visits were for simple Amazon returns. On both occasions, the employees barely acknowledged my presence. There was no greeting, no "hello," no "thank you," and no basic customer service. I tried making casual conversation and being friendly, but was met with silence or short, rude comments while my return was processed. I assumed maybe the first visit was just someone having a bad day, so I came back a second time. Unfortunately, the experience was exactly the same. The lack of professionalism and common courtesy was honestly surprising. Processing an Amazon return only takes a minute or two, but a simple greeting and treating customers with basic respect goes a long way. I don't expect over-the-top friendliness--just basic customer service. There are plenty of places that make customers feel welcome. Sadly, this UPS Store has not been one of them. From now on, I will just use the one on Gurley Street. The employees there are much nicer. read more

If I could give this store zero stars, it would be negative zero stars. We don't use it often as we are seasonal residents and it is the closest to our residence, but in the future I will go further to use any other UPS store or FedEx store in Prescott. I understand that the concepts of customer service and competence are truly lost concepts in this day and age. However, what I experienced this morning was beyond even a lost concept. It was...insulting. No hello. No how can I help you. No Good Morning. No smile. No eye contact. We were the only customers in the store and had to wait while the packages and mail were attended to since the mailman had just delivered it all and left. The mail and packages were more important than living, breathing, cash paying customers. I was there for returns. I am always excessively careful to package and address Amazon returns to be able to get the credits quickly and efficiently. I was admonished for packaging the first return in its original box. I had the QR Code return sheet that could have been scanned and then a label generated. Easy, no? Instead I was told it would have to be repackaged and I would have to take the box with me. The second return had a QR Code return sheet. I was rudely asked if that one had to be repackaged. I said I don't think so. She looked at the code, scanned it and printed a return label. Then admonished me for being rude to her. My husband, my white Knight in shining armor, who was with me at the time, interjected to ask why the need for rudeness. At which point the situation simply deteriorated. Maybe this is an example of how our society is deteriorating but it is truly unacceptable. If you are unhappy with your job or don't have good people skills, do something else if you need to work. I scrubbed other people's toilets to get through college and was grateful to have a job to pay my tuition, my gas, my rent...and did most of it with a smile and appreciation for being able to work. Time to pay attention to these reviews when there are more negatives than positives. I have absolutely no confidence that I will receive the credit from that first return. And yes, I am really, really, really p---ed! I will simply contact UPS corporate regarding this experience. When 43 out of 72 reviews are 1 star someone should be paying attention. Maybe that's why we lost money on our UPS stock. read more

I have truly never received such poor customer service at any other store, but this location is absolutely awful. Employees seem to have zero decency to even say "hello, welcome in, thank you, etc." I walked in today to process returns for Amazon, and the two female employees were dead silent. I made multiple attempts to speak to the woman who helped me (just saying thank you, how's your day going, very basic things) and I've never been so blatantly ignored in my life. I understand people have bad days but I cannot emphasize enough how terrible the service is here. Bare-minimum would be an overstatement. The world is tough enough as is. Be kind, or at least be a professional employee when providing a service. read more

Worst customer service I've experienced at UPS, ever. When I got to the front of the line, clerk says, "Over here". No hello, no welcome, no smile, no eye contact. I asked for shipping options on a small book. As I spoke she WALKED AWAY and talked to her coworker. Went around the back. wth. Came back, still never made eye contact, grabbed my book, put it in a box and on the scale and was wrapping the book with packing when I said Wait a minute, is that a flat rate box or ? Never looks at me. Says no. Nothing else. I ask How much is it then? $!4-something. I said again Im looking for OPTIONS. She says it's this or take it in an envelope to USPS. Says So you want this or not? RUDE! I said never mind, you seem much to busy to help. She walked away and went in back. Asked her coworker what the first clerk's name is, this clerk looks at me and doesn't answer. I said to the other clerk You don't know her name?? She points to some flowers with a delivery name instead of just telling me. Name is Maire. I walked out. will never use this location again. Awful representation of this brand, good riddance read more

Everything was great as always. I had to make sure my payment was received by the 1st. They give me the best option and explained everything to me. Iam very confident using UPS. Everyone is very helpful. read more

"UPS" is always reliable, BUT this store location lacks consistent customer service. The staff do not seem happy to be on the job, which shows in their interactions with customers... End of the day, the packages you bring in will get shipped, and maybe that is what really matters, however, a friendly & helpful interaction would make the experience far more enjoyable. Life is too short to be miserable at work. read more

I have been going to this store for many years because it is closest . I only go once or twice per year so I have tolerated the truly negative attitudes of the two women who work there. No more. I was the only customer there who needed simple shipping advice and knowing their past attitude I approached everything in the cheeriest, smiling, congenial manner that I could. It was like I had stepped into another dimension of negativity. After shipping my package I drove directly to the next closest UPS store to get the expanded information I needed for future multiple activities involving legal document mailings for an estate process. The gentleman there was completely the opposite of the two women at the first store and he grimaced and apologized ( twice ) for their behavior. UPS HQ are you listening ? Dump the Willow Creek franchise and get someone else to open a store who understands customer service. I will be going to the downtown store in the future, or perhaps abandon UPS altogether for FedEx. Good riddance !!! read more

Our experience with the UPS store on Willow Creek was very disappointing. We paid for overnight shipping and for the recipient to return the package by UPS overnight shipping. The recipient upon delivery signed the documents and shipped them back from their local UPS which played no role in the mess to ensue. The person at the store apparently entered our information incorrectly. This was the first problem. The package where prompt processing was essential then seemed to disappear and was neither delivered to us or at the UPS Willow Creek Store. We finely tracked the package down and found it at the Prescott Valley UPS store and immediacy took time off work to go get it. Upon finding it we discovered that the address on the package was for the Willow Creek Location. It apparently had been at the wrong location for 6 days. I asked to speak to the manager and wanted my money back for the expensive overnight shipping. The manager would take no responsibility for the problems they cause and would not refund our money. I too found her to be rude. We will never use them again. read more

Easy , helpful and speedy service.greeted as soon as i walked in . Needed boxes and bubble wrap . Thanks

If you want to be treated like crap from someone who has zero person skills go into this location. The woman there is awful, so unwilling to help. Shame on UPS to have employees in their stores who represent them, to reflect this kind of attitude. When I brought this up with my co workers yesterday, many of them were quite familiar with this particular individual and refuse to go into this location. read more

Very rude staff, I'm there often doing Amazon returns and the two ladies that work there make you feel guilty for being there.m My wife and both went at different times and we commented to each other about how unusualy unpleasant the staff that works there is. I would usually chaulk it up to them having a bad day... but the bad attitude is constant. If you don't want to work with the public then don't work there, you make everybody's day worse with your terrible attitude !! Im sure im going to get some generic response from ups that will solve nothing, something like "Hi, we regret to hear about your disappointment. You should always feel welcome here" Reach out to us for more comments, I AM REACHING UPS, THIS IS ME REACHING OUT. please do something I can't imagine how much business you are loosing LOOK AT YOUR REVIEWS! read more

An equipment return to CenturyLink turned into a daunting task, all thanks to CenturyLink. My thanks to Marcus@theupsstore, he made everything easy. read more

This is a place that should be closed down because of unfriendly and uncaring service. If you want service at a price of being in a place that is unfriendly and customers seem to be a bother... then you have come to the right place. read more

I came to this team with a very annoying problem that they were more than happy to help me fix. Marcus and Chloe went above and beyond to make sure they could get my issue fixed. I really appreciated their efforts!! read more

I have used this UPS for many years. Amazon drop off, shipping etc. It appears to have new owners in 2023. Decor and stock items changing. Usually they take the pre labeled and taped package , scan it and set it in the box to be picked up by truck. No issues to speak of, although at times little interaction and that's fine. However, I recently noticed they now have a TIP JAR! I wonder what corporate UPS says regarding that tip jar. Come to think of it, probably nothing as they are EVERYWHERE now. I worked in restaurants. Got paid less than standard minimum wage (aka waiter wages) so we got tips. Was considered to be based on quality of service, not merely because we breathed. Personally I think it's gotten out of hand. read more

It is always a joy to be able to see people who are really, really good at their job and really get customer service principles! I was in this store today at 2:00 p.m. and the person who waited on me was fantastic. I watched her as I stood in line waiting on one, two and three people at a time and with a smile on her face. Absolutely efficient. She was calm, self-assured and knew how to coach the customers so that they had a positive experience, and it was a joy to behold! read more

My go to place for Amazon returns and a occasional package shipment is no longer my go to. I find this UPS on Willow Creek gets more rude every time I visit. I'm blaming it on management that hides in the back. Staff acts if they are oppressed, Lucky if you get a grunt for a Hello .Silence. Then the bad news they will charge you a dollar for a tiny piece of tape. This place really reminds me of Big City culture. This UPS is NOT MY PRESCOTT AZ. It's like they don't want AMAZON's customer business. I can help with that. read more

The 2 Ladies that work at the Prescott location on Willow Creek are fast, efficient and very knowledgeable. read more

There's rude, then there's "creepy smile because I got to send you away with no help" rude. If you dislike your customers so much, find something else to do. read more

The absolute worst customer service I've ever experienced. Actually I've experienced this each time I come here. And I can say as of today I wont be back. Today the older lady snatched my label off the Amazon return kiosk counter and slapped it on the Amazon box because my return box won't fit in the plastic bag. Past visits she's grabbed packages from the counter and thrown them into the return bin. She never acknowledges you, only glares when you come in the door. I've read many reviews that are the same as mine and the reply is always "we strive for professiobalism" and "will address the issue". Apparently this has never been addressed as many of these reviews are from more than a year ago. I'd rather drive to Phoenix to drop off an Amazon return than go back to this location. read more

Maybe it was just a Monday... The woman that waited on me could only be described as surly. She said three times that my Amazon return cost them a dollar, because the box had to be taped shut. And she was rude to her coworker. Who initially processed my return. read more

I am not normally this harsh, but I am always this honest. The staff here at this UPS store was so rude, unhelpful, and overall not at all professional. The gal who helped me acted as though I was not able to ask questions, snapped at me when ever she spoke, and no matter how much I tried to kill her with kindness she continued to be rude and unhelpful. What's worse, when I was asking her, just to be sure, if my package would arrive by the time that I needed it to -- as requested by my corporate office -- she actually walked away mid question and never said anything to me again. What's even worse than that, I looked over to her supervisor several times with that "are you really going to continue to let this happen" look, and she did, she most certainly did let it continue, and didn't even apologize either for the way my family and I were treated. Maybe I am just spoiled by the awesome folks at the UPS store where I come from, but this was super sad. read more

The people working in this store are rude. I have never had a pleasant encounter there and I have been there several times. I am glad that Staples now has a UPS drop off and will go there whenever I have a choice. read more

This is the only UPS Store that I go to because the staff is knowledgeable, patient, and friendly. They saved me money by giving me good advice when I'm not sure about my shipping options. read more

Rudest people. I don't appreciate being snapped at the moment I walk in the door. Never had a good experience here and it's sad they run their business this way read more

Rude lady works here. Sounds like she's smoked her entire life. Or possibly drugs. My husband sent me a screenshot of a return, all I saw was the return label. Not anything about having to seal it. It just said UPS will print the label and attach to the package. I took in in and she rudely told me it had to be sealed, so if I looked at the label, I'd see that. Well I couldn't until my husband sent me a better screenshot. So I said okay, I guess you're just going to make me buy tape right now to seal it and she said "WELL IF YOU COULD LEARN HOW TO READ". UMMMM EXCUSE ME. It was a simple misunderstanding you twat. No reason to be a stupid bee over it. I don't understand how these rude MF's get hired and keep their jobs. read more

I have been going to this UPS store for years and sadly I must continue as they are the only one on this side of town but.... THEY ARE SO RUDE! I think this store was bought out about a year ago because suddenly the staff and signage changed. I always go in with my stuff ready to go, boxed taped and labels affixed but even then they act sooo bothered! I also use them when I need postage or to ship items that I don't have a prepaid label for so I do give them my $$$. I always allow plenty of time so I am never impatient & always say please & "thank you, I appreciate you" because I know so many employees are treated horribly by patrons but the 2 ladies who regularly work here (a tall middle aged black haired woman & a shorter older black haired woman) are just plain nasty. I am going to try to call corporate because I truly don't like to complain without giving the opportunity for improvement. Will update. read more

The UPS Store - Shipping Centers Near Me - Prescott, Arizona

Save yourself some time and avoid giving your business to this location. The two older ladies who usually work at the front desk have never provided good customer service, but today they were exceptionally rude. They refused to accept my Amazon return, claiming it was without a label, even though I had the QR code in my hand. I have already reported this incident to UPS headquarters and do not plan on returning to this location until there is a change in staffing. read more

Seriously, I called for a quote and when I got to the store, the price was $200 higher. I explained the quote that I had received over the phone and I was told, 'I don't know where THAT came from..." $500 plus dollars to ship a package from Prescott to Tennessee... 24 pounds, $1500 value. I left, went to my computer and discovered I could have it picked up at my house and delivery ranged from $72 to $128 - the difference being 1 day less (or more) arrival time. I won't be back. read more

All the people who work here are grouchy and unprofessional. Even if you try to make polite conversation they do not talk. So strange.

Not sure what the deal is with the employees here at UPS but they are incredibly rude and unhelpful. Just before I walked in there was another man who the staff were rude to. The blonde guy with blue eyes and the brunette without glasses have a serious attitude problem. read more

Unfriendly customer service. Younger lady behind the counter snapped at the older lady behind the counter and snatched papers from her hands as she instructed her to help the next customer. Rude behavior from this lady who also kept whispering it would be "that kind of day". Both ladies seem stressed out and treated every single customer in line poorly. read more

I have never experienced such rude behavior and obnoxious language as I did at this UPS location -- from the owner no less! I will never return to this store. read more

The two ladies working at this store were shockingly rude not only verbally but physically. I rented a post office box from the store for six months. One woman asked me what the number of my box was and when I went to pick up the paper the other woman slammed her hand down on the paper and went ahead and told her the number. This scared my wife and they continued to be almost unbelievably rude to us. I saw this with other customers. I saw the more irate woman actually violently threw another lady's package into a bin after she left. I have seen the reviews of these women before and it's amazing they are still working at the store. I am working on a refund and I will never trust them with my mail. I have used the services of this location for Amazon packages and tolerated their rudeness but this goes beyond tolerable. read more

would not take my package that says "take it to local UPS store" because she said UPS could lose the package!

The two women that work at this location are terrible. They are always rude, they don't say please or thank you, they aren't polite and they look like they absolutely hate the job. One of them just called me to explain the $4000 package just got lost. They couldn't tell me anything further, they just said you'll get your $100 worth of insurance, when I explained that I had asked for more insurance that day as it was an expensive package, they said "not our problem we just need your email". These two women should be fired for the way they talk to people!!!! I've been into this location 3 times now and the way they talk to customers is DISGUSTING! I will never be going to this location again. I would never allow these women to run my business. I have friends that hate this location too, just shut it down and give those ladies on Gurley a RAISE! they are always so nice there. Don't waste your time with the Willow Creek location. read more

We needed to make an Amazon return, so we went to this UPS store. Upon walking in, there was no line and we were helped out immediately. The gentleman at the counter was friendly, helpful, and got us taken care of quickly. We were in and out in a jif. 5 stars because it was awesome getting helped right away by a knowledgeable person. read more

Service has really gone downhill lately. They'd better get it together before the Christmas rush.