Good experience applying for a passport here. The process was efficient and the worker was helpful.read more

Jose provided exceptional customer service and turned an incredibly frustrating day into a positive…read moreexperience. I was assisting an 80-year-old individual who needed fingerprinting for a background check. We originally planned to go to the White Plains location but were unable to get confirmation that the fingerprinting equipment was working. We then traveled to the Stamford location after calling ahead and being told that their machine was operational, only to arrive and find out that it was not. Determined not to give up after spending hours traveling between locations, we decided to try the Greenwich office. We arrived less than 10 minutes before closing, only to learn that fingerprinting services end one hour before the office closes. This was information that the Stamford location should have provided when directing us there. After hearing everything we had gone through, Jose took the time to listen and understand the situation. Rather than simply turning away an 80-year-old who had spent the day traveling between multiple locations, he showed genuine compassion, patience, and professionalism. Jose went above and beyond to help us and treated us with kindness and respect throughout the entire process. After such a stressful day, his willingness to help made all the difference. Outstanding customer service is hard to find, and Jose deserves recognition for the way he handled our situation. Thank you, Jose, for your empathy, professionalism, and for helping an 80-year-old individual complete an important fingerprinting appointment after a very long and frustrating day.

Sometimes think they are TRYING to allow our USPS to be privatized, which would be horrible. But…read morefor the second time in a few months a package mailed via priority mail has stalled for days somewhere between the Rye PO & California. This time a Christmas package mailed on Dec 15 did not arrive until Dec 26! I could have driven it there myself in that time. This is insane.

Atrocious customer service when I came by to drop off a prepaid package. Very rude attendants. I…read moreliterally live 2 blocks from this post office and would rather drive 20 minutes to the Scarsdale location to get better customer service. These folks were truly miserable.

Tu 9/16/2025 12:40pm Alyssa was super friendly and knowledgeable. She guided me through the best…read moreoptions for packaging up the vitamins I needed to send to my son at college and expertly indicated my best shipping option as well. So helpful! Thanks Alyssa!

One of the few USPS locations where the staff is actually helpful. We were in and out with no…read moreissue. We had some lingering Christmas gifts to send out to family that is out of town and the agent at the counter helped us properly label our package and suggested the best and least expensive way to send it. This is a mush smaller post office than I am used to and I am sure we caught them during an off day and off hours so that definitely worked in our favor but all I know is, we got our business done without receiving any attitude and left happy that we completed a much anticipated task.

I've been a loyal customer of The UPS Store in Greenwich ( 0822 ) for 10 years now. I bring them…read moreantiques that I sell from my online marketplace , 1ST Dibs. A year ago,I brought them an item that they packed and shipped, and it arrived broken. A week later, I brought them another item that they packed and shipped. It arrived broken. luckily, 1st Dibs' insurance policy, covered the losses. The next week I brought them a $1250.00 ceramic planter that they packed and shipped. It arrived broken. Three items in a row broke!! Unfortunately for me, 1st Dibs said they would no longer pay since there were to many claims. They advised me not to use this UPS store. My only option was to file a claim with UPS, which I did. A few weeks later UPS denied my claim because they deemed it improper packaging. For a year now I've been trying to get a refund for the broken planter with no avail. At first I thought Shalmi was sincere, but i now realize he was just appeasing me , hoping I'd eventually go away. A month ago, I went one more time to see if Shalmi was going to refund my money for the broken planter. He offered me a few free packing fees instead. I figured it was better than nothing. So the next week I dropped off a pair of mirrors. Guess what? One mirror arrived broken! I give up. This has been going on for a year, being brushed off, no phone calls returned, he never even reimbursed me for the exorbitant packing fees of the broken items!! Hopefully I'll have better luck in small claims court.

I've had a few mailboxes in my life and this is the only place that seems to care! CC is the best…read more She's always helpful and kind and a pleasure to do business with. If it weren't for this location and its services, I'd have to keep a box way further from my home (which I'd rather not do). Thank you to the whole staff at this UPS Store!

The store is chaotic (as most UPS locations are) and the parking kind of a pain, but I wish I could…read moregive more than 5 stars for the staff. They go out of their way to be helpful and courteous to customers. I came in 15 minutes before closing one day with a bunch of boxes that I hadn't had a chance to label because I had been running around all day moving. They helped me carry them into the store, match up all the labels I had printed to each box, and get them on the delivery truck that day. Couldn't have asked for a better experience.

Worst customer service ever. Needed a package overnighted to Chicago. Paid for it at 11:48am with a…read moreguaranteed delivery next day before 8am. Cost $144. Did it arrive ? Not even close. Ten hours later and the tracking says it's in NY. My label wasn't even created till 6pm in Rye and did not get to Elmsford, NY till 11:21pm. They claim the drivers must have missed the air mail pick ups. Obviously didn't miss them as it says the label was not created till 6pm on the website. It was this stores responsibility to put the car keys in a box and package it. That's what I paid for.Went in to talk to them at 2pm and they said they would call me back with an update. Did someone ? NO !! I called three times till close at 6pm and got the same old excuse. Have they reimbursed me for not coming through ? said it will take a week for the complaint to be investigated. Meanwhile the update says " The delivery date will be provided as soon as possible. So, my family have no car keys to drive their car and Ubers are mounting up.

Office hours are 8am-6pm Monday through Friday. I arrive at the post office today, Thursday 6/18 at…read more5:22pm and they are closed. No sign for early closure today just no one there. Guess they decided to give themselves an early weekend without telling anyone.

I would give zero stars if possible. This afternoon around 4:15 PM, I waited in line for 25 to 30…read moreminutes. There were two associates--one woman wearing a mask who was helping multiple people, and another with glasses who was just talking until she finally assisted the gentleman before me. When I reached the front of the line, the woman with glasses told me her computer wasn't working correctly, and her label printer wasn't functioning, so she couldn't help me. I asked if the second associate could assist, as she had just printed 5-10 labels for the woman in front of me. Before I could even approach her for help, she loudly declared, "That's it, I ain't doing anymore labels!" I was shocked by how rude she was, making me feel like I had done something wrong just by coming in with a QR code. Instead of trying to help, she refused to assist, leaving me with no choice but to walk out without mailing my package. I expressed to both associates how incredibly rude they were and that I didn't deserve to be treated that way. There was a line of over eight people behind me, and I had already waited with about eight people in front of me. I understand that USPS employees may not always be happy with their jobs, but a little decency is expected when someone is kind and simply asking for help--especially when it's your job to print labels as part of the service. I do not recommend this location, and I hope management addresses this issue with their team. This is not how a community USPS should operate.

Arrived after closing to drop off a letter and Tavon was very helpful! 5 stars for himread more

So ungodly nasty and rude. Marlena Pina was so nasty, looking at one page of our paperwork, finding…read morea small error and bit out head off for it. We redid the 2 pages and brought it back. She then found another error on the page she hadn't looked at and again bit my husband's head off. Lady, next time to your job and examine all the paperwork before sending us back to make changes. She verbally attacked my husband and he said to her well you only pointed out the one issue. She got mad and screamed at him that "don't you accuse me of anything SIR!". Her behavior was simply shocking. How are these workers allowed to speak to customers like that? Will never go back to this location.

When Government works it works. Nice staff easy process. I was able to complete my missionread more

Brianna is great she really helped me out in the print shop. I totally recommend this Staples for…read moreprinting.

I brought in a paperback book to be changed to a spiral binding. They made a mistake but went out…read moreof their way to replace it and make things right. Really nice people in the printing dept.