Good experience applying for a passport here. The process was efficient and the worker was helpful.

Jose provided exceptional customer service and turned an incredibly frustrating day into a positive experience. I was assisting an 80-year-old individual who needed fingerprinting for a background check. We originally planned to go to the White Plains location but were unable to get confirmation that the fingerprinting equipment was working. We then traveled to the Stamford location after calling ahead and being told that their machine was operational, only to arrive and find out that it was not. Determined not to give up after spending hours traveling between locations, we decided to try the Greenwich office. We arrived less than 10 minutes before closing, only to learn that fingerprinting services end one hour before the office closes. This was information that the Stamford location should have provided when directing us there. After hearing everything we had gone through, Jose took the time to listen and understand the situation. Rather than simply turning away an 80-year-old who had spent the day traveling between multiple locations, he showed genuine compassion, patience, and professionalism. Jose went above and beyond to help us and treated us with kindness and respect throughout the entire process. After such a stressful day, his willingness to help made all the difference. Outstanding customer service is hard to find, and Jose deserves recognition for the way he handled our situation. Thank you, Jose, for your empathy, professionalism, and for helping an 80-year-old individual complete an important fingerprinting appointment after a very long and frustrating day. read more

This one lady is so rude. Awful experience with her every single time. I don't understand how she is still working there if all the bad reviews involve her. read more

I have had mail stolen out of the blue boxes outside of the post office at Valley drive. I was told that it was safer to deposit mail directly inside the post office. At the end of June, I took some paid bills and mailed them INSIDE at the Valley Drive post office. One check was stolen, washed and made out to a woman for $20,000. The check was cashed!!! Thankfully my bank detected the fraud and notified me, otherwise I would have not recognized the mistake, since I no longer get cancelled checks from my bank. Be careful. Do not use Valley Drive post office, there's a thief working on the inside. read more

Their website says walk in passport appointments from 8-10 on Mondays. We showed up at 8:15 and no one was there. We rang the service bell and were rudely told to come back at 9, door slammed in our face no more information provided. This is the third time we've tried to get our son's passport at this post office. read more

Terrible experience. Would give 0 stars if I could. The lady working the front is rude and unprofessional. She should learn how to treat others THE WAY SHE WOULD LIKE TO BE TREATED with respect. What a shame on USPS for hiring individuals with no manners. read more

I'm not from around the area but just needed to mail some documents. I guess I was impressed with the customer service, especially for Bianca who helped me, and felt the need to come on here to write a review. She was courteous and efficient. I noticed that the lady in front came up to the counter with her box unpacked (even though there were clear signs I saw the moment I walked in), Bianca greeted her with enthusiasm and even complimented the lady for having her labels ready LOL. Props to her for her great attitude. There was 3-4 people in front of me but the line moved quickly. read more

If you want to deal with one the most rudest USPS employees, this is the spot for you. The woman in there today was yelling at customers and sucking her teeth while doing so. When I asked her a simple question- she raised her tone at me and said she doesn't have time to explain to look on line. read more

This is the worst post Office I've ever been in. The employees couldn't move any slower and is perpetually understaffed. The employee Eric is rude and disrespectful and no attention is paid whatsoever to appointments that have been made in advance. I will never come here again read more

Worst post office in existence. Customer service is so bad for something as simple as package drop with a pre paid label . The woman who works here is so nasty and unhelpful I thought I was being pranked. read more

We really like this location. We have been very fortunate every time we stop in. The staff are knowledgeable and kind especially a man by the name of Jose. We prefer to go to this post office in town rather than the one that is closest to us because it only takes one visit to complete everything. I will add that despite it being understaffed Jose moved the line quickly while assisting us. read more

I am so mad with these people they were unhelpful when I wanted to have a packaged tracked please do not call this place I waited on hold for forever and the lady didn't help at all. BAD PLACE read more

Terrible service. They have moved the self service machine inside the locked doors at Valley Road. It's not working at the other location in town, and the Glenville location is only open till noon. The service at the counter at Valley Rd. is very slow, and with no level of general friendliness or enthusiasm whatsoever. I called today to see if/when the self service machine would be back up and running and what hours it will be accessible. You can't get someone on the phone, at any location. It's automated and the wait time was an hour. Beyond terrible service. Way to go US Government. read more

We go up to Maine for summer. Last year we had forwarding service, for which we paid $18 every week on the top of initial payment. The USPS forwarded to us whole packages of letters including junk mails on weekly basis. This year we were going to do the same. However the post office on Valley Road informed us that there is another way which is free. They will forward the mail to us minus junk. We thought it was great. It was a disaster!!! Not all the letters arrived. How do I know? I subscribe USPS site that shows all the incoming mails. My 65th birthday card from the Philippines never arrived. Our property tax bill arrived way behind the forwarding period. My husband's doctor's bill never arrived. He was so embarrassed to find out when he visited the office. The insurance bill never arrived. The insurance company called us asking whether we moved. We went to the insurance office to collect the undelivered bill. This morning i opened my email and found out that New York EZ pass asking me to call because they shut down my address due to undelivered monthly statement. When I was growing up we highly esteemed teachers as the giver of knowledge and postmen as the messenger of news (good or bad). I am writing this review because last year when I signed up for paid service, the first two weeks of packages never arrived and I had to drive 300 miles to Greenwich to find out my mail box was flooding with mail. I am utterly surprised and deeply disappointed at such a incapability of USPS on Valley Road. read more

We are a business that they regularly pick up from and they cant even do that consistently, As I write this review I have mail from yesterday that is still sitting in my mailbox that was never picked up,. The mail from yesterday was just thrown on top of outgoing mail that should be picked up on a regular basis. It is pretty pathetic that their ONLY job is to deliver mail (the mail carries) and they cant even be trained to do that properly. Nalisha D, read more

I gotta say I'm surprised about all the negative feedback. Jose and the rest of the staff are friendly and prompt and do their best to move the lines accordingly. Plus this post office has a huge drop box and self postage machine. Two huge perks other PO do not have read more

Would give it zero stars if I could. Passport process took about 3 hours, camera was broken, had to go to cvs, then come back, wait in line another hour, to finally be helped by a woman who was slow motion. Workers move like slugs and are clueless. Do yourself a favor and drive an extra 5-10 minutes to any other USPS. read more

Terrible finishing delivery. Lazy BS where they are not even trying. Phoning Valley Dr stinks, they're apathetic when they actually bother to pick up. They want you to be paying for Fed Ex 1 day deliveries basically read more

AWFUL, SERIOUSLY AWFUL!! They DON'T deliver the mail at a reasonable time, if AT ALL! Someone from our building calls the post office and speaks to someone at LEAST once a week! We are always given the same story that they have a "new person on our route"! Basically you get the run around from EVERYONE at this location. They don't help regardless if you are a residential or business. read more

If they delivered mail properly I'd have given them two stars. Slow customer service, people on the phone taking no responsibility. For example, I have been missing a couple of checks that my landlord sent me, and other important items and the lady told me my landlord must not know my address because they would have delivered it. As it turns out there is a new carrier and because a former tenant had a forwarding order, he begun to forward all of my mail even though our last names are very different. And I've lived there for six weeks and was receiving mail until the new carrier started. So I'm missing checks and my mom's Christmas present and all my tax info for 2014 and they just pass me around and never return my calls. read more

US Post Office - Post Offices Near Me - Greenwich, Connecticut

Just looking at the outside of this post office, the place leaves ALOT to be desired. Here is a tip, cut the grass, trim the over hanging trees, blow off the parking area. The place looks like an abandoned dump! read more

It's so sad to go into this place because it shows the state of our government run agencies. The employees are so lacking in customer service skills - they banter back and forth with each other, laughing and finishing their conversations with each other as a looonng line of people wait, completely at their mercy. They could care less about their customers.... it has to be seen to be believed. When i finally got to the counter, I explained i wanted to check and see if my large envelope had enough stamps on it.... The employee said it looks like you do and then proceeded to finish completing a piece of paper relating to the last customer (I understand that - finish it up quickly and get to the next customer). Then she proceeds to begin talking to another employee that came around the corner (mind you, none of it had to do with work, it was all personal stuff). So I waited and waited and waited until she was finished and decided to come back over...... she is clearly not grateful for her job. read more

absolutely horrible!! i receive EVERYONES MAIL!! I have lived at the same residence now for 9 years. Rediculous! i frequently have to REDELIVER MAIL to neighbors and recently had Amazon contact me saying the item was "undeliverable , mail deliverer was unale to leave package"!?!?! Never have i had a problem in the past horrible horrible horrible carriers at this location!!!!! read more

If they had - star I would put - they're horrible already three times I checked my truck and it says my package was delivered it was never delivered they're the worst ever I now have to have my packages delivered to a friend's house read more

Between late or missing mail, moving the automated machine behind a lock door that is not accessible after hours, and refusing to scan packages it all adds up to probably the worst post office out there. read more

awful! Avoid Louise, he has not clue has to print a label, I have to teach thin how to put it inside a plastic label protector, not idea how to ship international. He wanted to charge me twice, after I paid it online, printed the wrong track number, a nightmare, and I spent $75 dollar for this stupid service. USPS should be private. read more

Is possible, I would give ZERO star. I can't remember how many times my packages have been lost. I always have to call them and track my packages even though it says "delivered" on the tracking website. Everytime I order something online and they will ship the items via USPS, I am 100% sure that they will screw up.. and guess what, THEY ALWAYS DO. Not sure if they do this on purpose. read more

The gentleman on the phone, Bill was great with providing costumer service. The two men in the front completely ignored and disregard my requests (after standing in line) read more

everyone is so nice and helpful and the location is perfect! also there is always a ton of parking!