I have had to ship several boxes and framed items cross country, and this team did a fantastic job…read morepacking and shipping it all. The glass was covered in a plastic film and each frame isolated from the next, but still stacked to be efficient. The cardboard box was exceptionally strong and sized for my frames. Very competent team.

Dishonest owner…read more Took wrong label for package and failed to offer solution when he intentionally sent it to the wrong business. Word salad of nonsense instead of adults. Errors will not be corrected by adults.

I have been to this place many times and I have read the reviews, which are divided between good…read moreand bad. I think I know why. The old man who runs this place is terrible - rude, sullen, unhelpful, etc. The younger helpers are fine. I have had to deal with the old guy too many times. This place is close to my home, but I will start driving for a few miles to avoid having to deal with him.

Imagine you're watching a movie where the protagonists walk into a local establishment and the…read moreproprietors silently, sullenly glare at them, and you know that they're in trouble. That's what it's like going into Packages Plus and More. Unfriendly, unhelpful and they act like they pretty much hate everyone. I've been in there a couple times trying to give them a chance because I like local businesses, but I don't think I'll be going back. Ever.

they still owe me a paycheck from three weeks ago and they cannot find it. Said Franklin, one of…read morethe HR managers. I am still waiting for my check and he's not answering his phone and I have no phone number for anyone else so more than likely. I will have to show up again for the third time in a row. Maybe, Better Business Bureau involved. I have four children to take care of and this is the holiday season and they still hold my check for no reason.

Never had such a worst experience with FedEx. I went to this location to pick up a missed package…read morethat came in my friends' name. I told them that I was at work and couldn't pick it up. I showed them my ID (Of course the details won't match with what's on the shipping label as the package is sent in my friend's name who doesn't live here but in another state). I showed them my electricity bill with my name and location matching the shipping address. But, the guy just goes saying unless he sees my name in the system he won't release it to me. I understand that the package has delivery restrictions and needs a signature. However, I called my friend to verify my identity and also let him speak to this guy at the counter. Yet, he doesn't seem convinced and says the same thing. I showed him the messages I got from FedEx related to the package, the emails. In fact, the order that I placed through Verizon. The chat conversation with Verizon that the details on order can't be changed as they have that option. I was trying all ways to provide that I'm a legitimate authorized user to pick it up. An hour is gone. I called FedEx directly since they were the people who informed me that I should pick it up from this location. The manager at this location is rude that she was going against the FedEx rep on the line and was taking note of the FedEx cust care agent's ID number and saying she's wrong to allow me to pick it up despite there being an option. You can clearly see that this location's people are not knowledgable, kind, not customer-friendly, and dumb to show proper customer service. I wish I could attach a picture, but here's what indirect signature means according to FedEx on their website when I entered my tracking number: "FedEx will obtain a signature from someone at the delivery address or from somebody nearby, such as a neighbor or building manager. The recipient has the option to authorize the shipment to be released without anyone present. This change can be requested for FedEx Express packages through FedEx Delivery Manager® or by signing a FedEx door tag" What other proof do they need when I showed a ton of proof that I'm a resident at that location? As they close at 8 PM and I was still talking to FedEx rep, the short lady manager was like, " You will not get this today.. no matter what... "Dead end".... She's so bad that she couldn't realize that I was desperately struggling to prove all the ways that I can to take the package. I still had 1-2 minutes on the clock and she's like if you don't leave we call 911 and threaten me. Absolutely worse people at this location! I just pray that people be better! There's also a reason for me sticking and fighting rightfully going through this episode.. as Verizon can't change the details and it will take another 3 days until FedEx contacts Verizon and it goes back to the warehouse and I had to reorder or do something like that and it will take at least 3-4 weeks.

Not impressed. The service was fast but I was quoted 120.00 to send a very small package to the UK…read morefrom Connecticut. I then asked about the cheapest USPS price and was quoted 90.00. Out of a point to prove he was ripping me off I walked to the USPS and the cheapest rate was 20.00. Bu-bye PostNet, I wont be seeing you again.

They were extremely helpful and accommodating. Very nice to talk to and superb customer service!read more

The staff at this location couldn't be any nicer. They were like a small family who catered to my…read moreneeds and had a friendly vibe in the store. Definitely the best UPS store experience I have had. Will return and would encourage anyone to have them handle their needs as well 5 stars!

I've been a loyal customer of The UPS Store in Greenwich ( 0822 ) for 10 years now. I bring them…read moreantiques that I sell from my online marketplace , 1ST Dibs. A year ago,I brought them an item that they packed and shipped, and it arrived broken. A week later, I brought them another item that they packed and shipped. It arrived broken. luckily, 1st Dibs' insurance policy, covered the losses. The next week I brought them a $1250.00 ceramic planter that they packed and shipped. It arrived broken. Three items in a row broke!! Unfortunately for me, 1st Dibs said they would no longer pay since there were to many claims. They advised me not to use this UPS store. My only option was to file a claim with UPS, which I did. A few weeks later UPS denied my claim because they deemed it improper packaging. For a year now I've been trying to get a refund for the broken planter with no avail. At first I thought Shalmi was sincere, but i now realize he was just appeasing me , hoping I'd eventually go away. A month ago, I went one more time to see if Shalmi was going to refund my money for the broken planter. He offered me a few free packing fees instead. I figured it was better than nothing. So the next week I dropped off a pair of mirrors. Guess what? One mirror arrived broken! I give up. This has been going on for a year, being brushed off, no phone calls returned, he never even reimbursed me for the exorbitant packing fees of the broken items!! Hopefully I'll have better luck in small claims court.

This store looks and feels as if they are going out of business…read more It's messy and very poorly stocked. I didn't find the ink I was looking for and finding an employee is also challenging. Hope things improve or they will be forced to close their doors. Sad because they could be very prosperous, perhaps poor management.

It wad very subpar. The staff in the printing department seemed almost annoyed that I wanted things…read morefrom them. I used the self checkout printer and put my USB stick in at the very end and it didn't work and I asked the woman about it and she's like oh yeah that one doesn't work. They wanted $45 to print 65 color pages. Just to find a looseleaf binder at a reasonable price took way too long. And then check out was not up to par, as there is nobody at the checkout waiting for me. After a couple minutes, the guy ran over there to do it. In one word, "disappointing". .

Professional and easy to do business with. The parking lot a bit tricky to get out of a bit busy…read more I will continue my business with this location because of the proximity to us.

This review is mainly for the owner or FedEx as they need to train there staff. They have no…read moremanners and they don't know how to provide customer service. Today I had to stop by at this location to drop off my Samsung package. As soon as I entered , being a nice person of course I greeted the person behind the counter. In return no response from her, starred me down (as I don't belong here), started laughing with other employee standing next to her (almost to the point that they are laughing at you) and when explained where this package is supposed to go, just said anything else and thank you. What kind of idiotic behavior is this. Reason you are working behind the counter is to make sure every customer gets proper service. FedEx needs to stop hiring snobbish, attitude idiots.

A complete rip off. I asked for a quote for a small painting…read morewon through an auction. They quoted a ridiculous price over $78 and told me $35 was just to pick it up. They are located 1.8 miles away from the auction house, so $35 to pick up is absurd. I priced it through USPS and Fedex and the cost was under $20 for both, $12 and $15 respectively. What they're doing is criminal. Not to mention that they wont just be picking up my item, they will go to the auction house for multiple items, so charging everyone $35 for a pick up charge is bad business for people that would use them over and over again. I'm all for small business owners making a profit but to charge that is unconscionable.

Will not ever use this shipping place again…read more Ran into problems with them not answering questions multiple times, overcharging on USPS insurance rates, not shipping when I was told they would, not sending tracking. Not good at all.

Horrible. Obnoxious staff who seem to relish making others…read moreon line wait. There will be two staff, both helping one person instead of two staff helping 2 different people. We waited on line for 25 minutes and left. They thought it was funny or something

This isn't the best location. However, it's the one located closest to where I live…read more It's a small location, but the parking lot is not that small. However it fills up regularly to capacity. It's in a high traffic area too, so making turns into and out of the parking lot can be a pain. Usually the times I go vary. Typically there is only one employee working the counter. Even when two are working the lines move very slow and start at the counter and go all the way to the door. The lay out of items like boxes and labels isn't done particularly well either. There are one or two people who are really helpful and usually friendly, but that's it. If you don't need to, or have a lot of time. (Not on a lunch break) I wouldn't recommend coming to this location.

We and dozens of people were just trying to get in to the location, stuck in the pouring rain at…read more11:30 (open hours.) When a customer with a PO Box let everyone in, employee Armin is sitting behind the desk on his phone. just decided to not unlock the doors. Stop employing lazy and rude wastes of space like Armin. What a joke.