This is hands down one of the best post offices I've ever been to…read more The employees are always so friendly and nice. There are lots of post offices in this area, but this one is by far the nicest one. I came here right before Christmas to send a lot of packages. There was a bit of a line but it moved very quickly, and the employees were very jovial and nice to everyone who came in. I'm so glad I have a post office like this that is convenient for me to get to.

I would give zero stars if possible. This afternoon around 4:15 PM, I waited in line for 25 to 30…read moreminutes. There were two associates--one woman wearing a mask who was helping multiple people, and another with glasses who was just talking until she finally assisted the gentleman before me. When I reached the front of the line, the woman with glasses told me her computer wasn't working correctly, and her label printer wasn't functioning, so she couldn't help me. I asked if the second associate could assist, as she had just printed 5-10 labels for the woman in front of me. Before I could even approach her for help, she loudly declared, "That's it, I ain't doing anymore labels!" I was shocked by how rude she was, making me feel like I had done something wrong just by coming in with a QR code. Instead of trying to help, she refused to assist, leaving me with no choice but to walk out without mailing my package. I expressed to both associates how incredibly rude they were and that I didn't deserve to be treated that way. There was a line of over eight people behind me, and I had already waited with about eight people in front of me. I understand that USPS employees may not always be happy with their jobs, but a little decency is expected when someone is kind and simply asking for help--especially when it's your job to print labels as part of the service. I do not recommend this location, and I hope management addresses this issue with their team. This is not how a community USPS should operate.

It's improved , since staff changed / Allison left ... She…read morewas melo-dramatic, obnoxious, laughed at her own jokes; only clerk ever to ask if my bills needed a signature, when I only needed the day's postmark. I once asked for a zip code to a business address & she couldn't find it (for a major corporation). The address began w/ "Hall" & she kept asking, "Old? " Maybe, SHE was getting old ... haven't seen her since.

Pleasant service. My only complaint is the remoteness of the building, and the blocking of…read moremailboxes so as to make it a scary experience when mailing during off hours.

They don't answer the phone and you can't ask questions. This is insufficient- I am disabled and I…read morewant to know about handicap access

Pretty standard post office…read more They had what I needed and you access the boxes anytime.

Very helpful and friendly staff. They answered all of my concerns. All with a smile and service…read moreabove and beyond!!

TERRIBLE service, they honestly can't answer a damn phone to safe their life's. absolutely NO…read morecustomer service whatsoever. I asked for information on A package, and i was told to call back (hours) later. When I did call them back (8 times) they wouldn't pick up. the lady (wouldn't provide her name) has THE worst attitude EVER. highly recommend she takes a class or training course on customer service.

Took me right away nice man who waited on me was conversational nice and informative. Nice location…read moreand plenty if parking

I had received an email telling me this post office was closing and that my PO mail would be going…read moreto No. White Plains. I didn't hear anything else about it but everytime I've gone to check my PO Box the place is closed. Is this post office still functioning or not? I need to keep this PO open even though I no longer live in the area because its registered to a corporation. I only check it when I know I'm receiving correspondence from seasonal activity. My only complaint is that I've asked not to put grocery flyers or other people's mail in my box numerous times but I still get junk mail or mail that clearly doesn't belong to me.

After dealing with many disorganized, rude, slow, clueless and/or sloppy post offices through the…read moreyears (Yonkers and Tarrytown have to be among the worst), it's nice to frequent one that actually operates properly. The Hawthorne branch is the P.O. that is closest to my job, and the one that I use the most when having to ship out packages (I sell alot of stuff of eBay), buy stamps, or pick up the free boxes. I've never really had any problems here, and the staff is usually friendly and efficient. Other P.O.s should use them as a role model.

This post office is a horrible example of what the US postal system should be. The women here in…read moreparticular are absolutely horrible. If you are a business and have lots of mail coming in or out, you might as well drive to another city to use mail services. If you have more than 5 packages they complain and threaten to not take them. They are an absolute nightmare. I've been dealing with them for over a year now and I've never had so much trouble with send and receiving mail. HORRIBLE.

I always receive prompt and friendly service. They have a…read morenice selection of cards and stamps!

Aja has been the most helpful one here, so if you ever have to run an errand here I highly suggest…read moreyou ask for her to assist you! The later in the day you come the longer the line, come 445 the line is out the door! Definitely suggest coming as close to opening if you can to avoid the very long, slow moving line.

I love our local post office. The staff are always really friendly and efficient. They also do…read moregreat passport photos. I rarely have to wait long. I don't understand the negative reviews.

How can anyone give this post office more than a star. mail…read moreconsistently gets lost, workers are deliberately slow and lazy, my postal carrier changes every few weeks and mail goes missing. I go out of my way to the next town when mailing pkg or important mail. go down the road to Thornwood or Chappaqua..Better reliable service

Completely trash service. Rude workers. Nobody answers the phone. They're always on their cell…read morephones when you come in. Skip this place and these people.

Katonah post office is either losing my packages or never delivering them. I keep…read morehaving to call Amazon for refunds for items deemed delivered to me when I never got them. Not acceptable and I tell everyone to NOT ship me anything through USPS....

The service is so unprofessional. You cannot get through the local phone number. After 3 hours of…read moregetting no answer and getting cut off I finally get a gentlemen who said he would put a note to have a friend retrieve my mail. Why have a phone if no one is going to answer it. She goes there and not only was there no note they refused to give her my mail even with me on the phone. I am recovering home after hip surgery and cannot get out. Ask for a manager said there was not one there. The service at this center has gone totally downhill. I have lived in this village for many years and have never seen such poor service. The two carriers I have are great but the service at the site is the worse. Something needs to be done.

Sasha is awesome! helped me a lot when my package went missing. I live a block away and All the…read moreEmployees are Awesome. One actually ran out to ask the delivery person where they left my package. That right there is going out and beyond their job requirements. I feel lucky to have such nice helpful people at the Post Office. Thank you Croton USPS