Tu 9/16/2025 12:40pm Alyssa was super friendly and knowledgeable. She guided me through the best…read moreoptions for packaging up the vitamins I needed to send to my son at college and expertly indicated my best shipping option as well. So helpful! Thanks Alyssa!

One of the few USPS locations where the staff is actually helpful. We were in and out with no…read moreissue. We had some lingering Christmas gifts to send out to family that is out of town and the agent at the counter helped us properly label our package and suggested the best and least expensive way to send it. This is a mush smaller post office than I am used to and I am sure we caught them during an off day and off hours so that definitely worked in our favor but all I know is, we got our business done without receiving any attitude and left happy that we completed a much anticipated task.

We all know how some post office workers are always getting a bad rap for being unmotivated,…read moredysfunctional and the best one- dismissive. This is why I (try to) avoid coming to this location at all cost and instead- go a bit out of my way to the Bronxville or Scarsdale post offices. So why come here then? Because this is the main branch or flagship or whatever you wanna call it in White Plains- so I have to suck it up and pick up my mail. But granted- I've had passports done years ago here and service was alright. This branch is kind of dim- but fairly sized located on Fisher Ave and away from White Plains' heavy-traffic downtown area. I didn't have that peachy-color pick up slip you need in order to pick up my mail- so I tried my luck with a snapshot hubs had sent me. Thankfully, the lady behind the counter was nice enough to hand me the mail with the snapshot and my ID- and I was good to go. But listen...it happens... if you don't crack a smile at coworkers here- you ain't getting the same thing in return- some days are good. Some days are way off.

Won't deliver mail for 4 months. No one is in charge. Complete incompetence. Supervisor and post…read moremaster voicemails are full (on purpose). Completely unresponsive. Keep changing mail carriers and they never show up.

Clerk definitely couldn't be bothered to get off her phone to answer questions.. bad customer…read moreservice

Sign said they close at 5 but the door was locked at 4:30. Not a fan of that but the workers are…read moremuch better than the ones in the Mamaroneck (the town not the street) branch.

This is hands down one of the best post offices I've ever been to…read more The employees are always so friendly and nice. There are lots of post offices in this area, but this one is by far the nicest one. I came here right before Christmas to send a lot of packages. There was a bit of a line but it moved very quickly, and the employees were very jovial and nice to everyone who came in. I'm so glad I have a post office like this that is convenient for me to get to.

I would give zero stars if possible. This afternoon around 4:15 PM, I waited in line for 25 to 30…read moreminutes. There were two associates--one woman wearing a mask who was helping multiple people, and another with glasses who was just talking until she finally assisted the gentleman before me. When I reached the front of the line, the woman with glasses told me her computer wasn't working correctly, and her label printer wasn't functioning, so she couldn't help me. I asked if the second associate could assist, as she had just printed 5-10 labels for the woman in front of me. Before I could even approach her for help, she loudly declared, "That's it, I ain't doing anymore labels!" I was shocked by how rude she was, making me feel like I had done something wrong just by coming in with a QR code. Instead of trying to help, she refused to assist, leaving me with no choice but to walk out without mailing my package. I expressed to both associates how incredibly rude they were and that I didn't deserve to be treated that way. There was a line of over eight people behind me, and I had already waited with about eight people in front of me. I understand that USPS employees may not always be happy with their jobs, but a little decency is expected when someone is kind and simply asking for help--especially when it's your job to print labels as part of the service. I do not recommend this location, and I hope management addresses this issue with their team. This is not how a community USPS should operate.

Sometimes think they are TRYING to allow our USPS to be privatized, which would be horrible. But…read morefor the second time in a few months a package mailed via priority mail has stalled for days somewhere between the Rye PO & California. This time a Christmas package mailed on Dec 15 did not arrive until Dec 26! I could have driven it there myself in that time. This is insane.

Atrocious customer service when I came by to drop off a prepaid package. Very rude attendants. I…read moreliterally live 2 blocks from this post office and would rather drive 20 minutes to the Scarsdale location to get better customer service. These folks were truly miserable.

Arrived after closing to drop off a letter and Tavon was very helpful! 5 stars for himread more

So ungodly nasty and rude. Marlena Pina was so nasty, looking at one page of our paperwork, finding…read morea small error and bit out head off for it. We redid the 2 pages and brought it back. She then found another error on the page she hadn't looked at and again bit my husband's head off. Lady, next time to your job and examine all the paperwork before sending us back to make changes. She verbally attacked my husband and he said to her well you only pointed out the one issue. She got mad and screamed at him that "don't you accuse me of anything SIR!". Her behavior was simply shocking. How are these workers allowed to speak to customers like that? Will never go back to this location.

This one lady is so rude. Awful experience with her every single time. I don't understand how she…read moreis still working there if all the bad reviews involve her.

Their website says walk in passport appointments from 8-10 on Mondays. We showed up at 8:15 and no…read moreone was there. We rang the service bell and were rudely told to come back at 9, door slammed in our face no more information provided. This is the third time we've tried to get our son's passport at this post office.

I received great customer service! The lady that assisted me was super informative and professional.read more

What a beautiful building outside and inside. I wish they kept up with the Maintence inside and not…read morelet the beauty and old architecture disappear. Post office is a bit busy at times but service is acceptable.