We all know how some post office workers are always getting a bad rap for being unmotivated, dysfunctional and the best one- dismissive. This is why I (try to) avoid coming to this location at all cost and instead- go a bit out of my way to the Bronxville or Scarsdale post offices. So why come here then? Because this is the main branch or flagship or whatever you wanna call it in White Plains- so I have to suck it up and pick up my mail. But granted- I've had passports done years ago here and service was alright. This branch is kind of dim- but fairly sized located on Fisher Ave and away from White Plains' heavy-traffic downtown area. I didn't have that peachy-color pick up slip you need in order to pick up my mail- so I tried my luck with a snapshot hubs had sent me. Thankfully, the lady behind the counter was nice enough to hand me the mail with the snapshot and my ID- and I was good to go. But listen...it happens... if you don't crack a smile at coworkers here- you ain't getting the same thing in return- some days are good. Some days are way off. read more

US Post Office - Not That Bad...I Guess - Post Offices Near Me - White Plains, New York

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Won't deliver mail for 4 months. No one is in charge. Complete incompetence. Supervisor and post master voicemails are full (on purpose). Completely unresponsive. Keep changing mail carriers and they never show up. read more

This, unfortunately, is my go to post office when I'm in the area for work. I've never experienced Communism first hand, but I'd imagine that taking care of postal business here feels the same as taking care of postal business at the Soviet Ministry of Postal Documents did in 1981. Everything moves sloooowly and the entire facility feels like it was designed to suck out your soul and break you. Workers here are disinterested and ineffective at best and hostile and useless at worst. It once took me close to an hour to pick up a package, as the two sour and excruciatingly inept workers processed the line. I will say that the guy running the passport service is a step up from the counter clerks, but for everyday stuff like mailing and picking up packages, forget it. In the end, it's an utter debacle to do any sort of business here. I've driven way out of my way to not have to use this branch and I would advise the same if you're thinking about going here. Zero stars. The worst. read more

Wow, I will never go to this post office again. Here is a question for the lady working at the counter this afternoon. Do you feel better by bening rude to people who just want to ask questions about stamps and packages. I don't know anything about you or how people treat you but whatever your circumstances why do you treat other badly? Why? Do you think that will make the world better? Why do you make it unpeasant to visit the post office. That responsiblity is on you. read more

was in White Plains. had to overnight a package. it arrived at its destination with no problems. the post office is mostly P.O. Boxes--there are a couple of staffed windows where you can mail items, get stamps, and other services. the staff is kinda curt and not very friendly but still professional. solid post office when you need things to get sent out in a timely manner. read more

US Post Office - Interior - Post Offices Near Me - White Plains, New York

The inside is the postal office and the machine was very easy to get my stamps and there was no line. Love this location plus it has a parking lot. read more

US Post Office - Inside lobby - Post Offices Near Me - White Plains, New York

Terrible service Rude workers Incredibly slow Horrible Understaffed . Lazy careless workers read more

This is the single worst customer service experience I have had in my life. The manager made a spectacle of me by screaming at me in front of an entire office because of her and her employees' objective consistent ineptitude. I have been due multiple refunds because this office has lost three disparate mailings in one month. I will be reporting this post office to the Commissioner of Post Services, along with Carol and Amanda, and will never be returning again. read more

This is the worst Post Office. They would rather file their nails and listen to rap than help you. Barely speak loud enough and act like you are bothering them. HORRIBLE service. read more

I find it very strange that the post office -100 Fisher Ave -White Plains NY does not have seats or benches , tables and toilets for their clients and specially for senior citizens. I also find it strange this post office on many occasions is using only one clerk to attend all the clients. Obviously this causes long unnecessary waiting lines.¨. The Post office commissioner should listen to client*s opinion and do some improvements. Furthermore, the air conditioning is very week specially during the very hot summer days. Dave M. read more

Wish I could give zero, their employees like to leave early, for example if you think their employees who do fingerprints stay until 3, which they're supposed to. Your wrong. And you'll be waiting there for a while, all while the ladies at the front go to the back and go on their phones. Good luck ! read more

Look, it's the post office - we all know that service isn't the fastest and the workers aren't always the friendliest. There are times though, where you're going to have to go to one - set the bar low and you won't be completely disappointed. I'm lucky because my zip code in the Bronx has two branches. The main branch I avoid - it's in a high-traffic area and the line is always a nightmare from hell. The smaller branch is satisfactory for most of my post office needs and the employees are actually friendly. But I digress, I needed to pick up a package which led me to this particular PO. I got there literally 4 minutes after opening and there was already a line of three people ahead of me. The line moved at a decent pace, and the woman behind the counter seemed to know what she was doing which helped a lot. I would say I was in there for no longer than 15-20 minutes. In general, utilize hot tips when going to the post office - go early if you can, like right at opening. Be patient, if there's a line you might be waiting a good while. Finally, have all your stuff filled out and ready before coming to avoid delays and further waits. I've never been to a PO that deserves more than 3 stars so that's what this one will get. Kudos for a decent-sized parking lot and knowledgable staff. read more

No one answers the phone and the voicemail is full. Obviously no one cares about the customers if they're not answering calls, checking voice mails, resolving issues, etc. read more

After talking to the post master Lorenzo Robbins I moved my 40k+/year in shipping to FedEx. Trust me they don't care; less work for them. They are rude especially fernando and kim read more

What kind of services that made customer cry in their office? Yes the ladies working here were so rude to me that I literally broke down into tears. One said "she has to fill all these shit!". The other one is in training doesn't not know what to do and being very impatient. At one point yelling at me "can you stop talking and let me move my cash ?" read more

Friendly, quick, and thorough. All Post offices should be like this one. Don't let a longline scare you. These workers know what they are doing. read more

Update: It is 4/5 and my package is still in transit from March 29th from White Plains. I haven't received a call after leaving messages. Thank you White Plains Post Office for doing a stellar job and hiring the best employees who rate #1 in customer service! This place is the absolute WORST. I'm supposed to receive a package that somehow got sent to White Plains. Alright, no big deal- BUT the people at White Plains had tried to deliver the package to someone in White Plains when the package clearly said Port Chester. Hence my package "not being deliverable". So I called USPS asking if my package Could be sent to PC for pickup. It's been in "transit" for a week. So I call WP post office. The one time it actually does not go to voicemail, a woman picks up - (sounds like she rather be anywhere but work) takes my tracking number and says "well we have that street in white plains" when I explained to her what happened. She puts me on hold for over 20 minutes. So I decided to hang up and call back later. And guess what? Got the voicemail that no one ever calls you back. To sum it up: I think they lost my package and the post office will now hire anyone. Def the worst service ever. read more

US Post Office - Post Offices Near Me - White Plains, New York

terrible service ever 2 hours waiting for the supervisor to do fingerprinting

Those three old ladies are plain RUDE and I don't understand why keep working if you don't like your jobs. They need proper training and need to learn some manners. So many people trying to cut in line, but I see available window i have to get back in line. Just very ghetto. read more

We went this week to get passports for our two kids and my husband. They only do walk-ins (no appointments taken). The passport window opened at 10am. We arrived at 9:50am and were the first ones in line. The woman who helped us with the passports was very friendly, patient with our two kids and efficient at her job. I was very surprised at how painless it was. read more

Of course you're going to have days where the post office doesn't really work out too well but I gotta say nine out of the ten times I come there usually do the best they can with very little issue so long as you work with them and have patience everything seems to go ok they was this one time they didn't have rolls of stamps which I thought was odd read more

US Post Office - This is where I pick up my mail at the window - Post Offices Near Me - White Plains, New York

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The Martine and Fisher Ave. offices in White Plains NY, along with their shipping/receiving facilities are a waste of funding. They couldn't care less about customers or our property. My package has been sitting in their facility for 3 weeks and no one can tell me how or was willing to find out where it is and when it will be shipped. They said I have to go to the facility because there are no phone numbers (really, they don't have phones?). Well, they do but not for the public, yet they were unwilling to call over there an inquire as to where my property is. So I need to go to the post office and what, then they will call over there? Also, the phones at the USPS consumer complaint department sends you to a voicemail box that is full. read more

The mail carrier starting throwing mail onto the deck and did not put the mail into the mailbox.

This location does not even deserve one star. They are horrible. My carrier is the absolute worst. He is the laziest thing on two feet. If anything requires him to get off his rear end, he refuses to even attempt delivery. I have watched from my window as he fills out one of those cards. Lately though, he has stopped even doing that. Anything requiring him to move, gets returned as refused. Thanks to his refusal to deliver mail in a timely fashion and NOT attempting to deliver certified mail, I was not informed of an important court date. This behavior has been allowed to continue by the post office for over ten years. When complaints are made, my mail is delivered destroyed. I am sick and tired of being forced to have to put up with this location. Something needs to be done. read more

Passport agent Kai unnecessarily rude and abrupt . There are ways to relay information without being so mean . Person on Friday relayed incorrect information . No wonder private companies are taking over the postal business . Train your employees USPS read more

I went to the Fisher ave. Post office to apply for my passport and was in and out so fast it blew my mind. Kudos to them! Good job!

Went today to get passport photo and send off for expedited renewal. I have been to this very busy branch before and was thrilled to find it empty when I arrived. Because everyone had a minute to breathe I had the most helpful experience from two postal workers. At first they were a bit brusque, but lightened up immediately when I asked for help. I left there feeling like I had received great customer service. I really wanted to post this feedback because I know that job can be stressful when there are long lines and many tasks to complete in a short time. But today had a different feel altogether and I want them to know it was appreciated. read more

Worst post office in existence. Ghetto employees, horrible service. Don't waste your time calling them because no one ever pics up phone, and for some reason packages seem to never make it out of the post office. read more

Perhaps the worst in the tri state area. Its to the point where if my package says its at this location, I dont bother calling them but I wall call the merchant and request a refund or another package. Its guaranteed that I will not receive my package at all. read more

I hate USPS. Same thing everywhere you go. Rude employees, long lines, lost packages. Just a terrible experience.

I went to get a passport application to change my last name and I was treated so poorly I couldn't complete my application. To make matters worse when I went to claim my mail, I was also treated so poorly to only get "your mail is not here". Horrible horrible horrible customer service. read more