Came here one morning at like 9am to get my package through the express. I was sending a gift to…read moreone of my long distance friends on the east coast. The line wasn't long. Well, it didn't look long. There were only four people in front of me. Two people were already being helped by two post office employees. Turns out my wait lasted twenty minutes. Maybe it was longer. All I know is that I was bored and my feet hurt and the people in front of me were getting pretty annoyed. Finally do get service and it wasn't my favorite. The guy didn't even look at me for the first two-three minutes I was in front of him. He was busy doing something else. The office is clean for the most part. There's a lot of paper left on the tables that people didn't want to use or were too lazy to put in the trash. The pen was running out of ink so it was hard to write things down. Not my favorite place to be at. It's better to have things already prepared and mail it off through the Dropbox than by going in yourself and dealing with the monotony and the other stuff. 2/5

Willette is a useless there. (The person in charge of passports there) she's very rude , lazy, no…read morecustomer service

I been avoiding coming to this post office because of previous bad experiences, however I had a…read morequestion regarding renewing my passport , backstory there's a website called Govt and they supposedly renew your passport online to avoid going to the post office but I felt some kind of way and I went to the post office to asked if this was their website, just wanted to make sure I didn't expose my personal information, anyway long story short the sweet young lady at the counter said she was not familiar with it and that most likely it was a 3rd party website, she told me to make an appointment at the kiosk to renew the passport. I feel so bad because I can't remember her name, but she was very sweet, I truly hope my experience today at the post office is the norm now and not that I was just lucky because this post office services used to be awful. By the way they have appointments for Saturday too.

They will hang up on you if you need help so don't bother calling, in their head you are wrong…read more They also lie about dropping off packages even though you have camera footage.

Always delivering very good and professional service. Highly…read morerecommended!!! Staffs are nice and respectful.

I've been a customer for the last 8 years. I come here when I need to print documents. I was just…read morehere last week, however today I was charged $1 for the print for 1 page and another $3.50 for a computer charge to pull up my email request??? This was Highway Robbery as I've never been charged a fee to pull up my email request! It cost me $4.50 for them to print one dang page! I will never come here ever again!

Rude customer service, they seem like they hate working here. I've come here for years and it's…read morealways the same. I go out of my way to go to Concord for better customer service.

Absolutely Pathetic Excuse for Customer Service -- USPS Should Be Embarrassed…read more This has to be one of the most infuriating, incompetent, and flat-out ridiculous experiences I've ever had with any service -- let alone one that claims to be "reliable." My package was supposed to arrive last week. It never showed. The excuse? The delivery driver couldn't access my apartment complex because of a gate code. Here's the kicker: THERE IS NO GATE CODE. My complex does not have a gate. No keypad, no access code, nothing. Just open access. So why lie? Laziness? Incompetence? Both? And somehow, this same driver who "couldn't deliver" the package managed to leave a pink slip in my EMPTY mailbox. So let's break that down: they were capable enough to access the box and leave a useless slip of paper, but not capable enough to walk 30 feet to my front door with the actual package. Make that make sense. I scheduled a redelivery. Surprise -- it never happened. No update, no delivery, nothing. So I go to the post office in person to fix their mess. I get stuck dealing with an employee named Elizabeth, who tells me -- with zero emotion or care -- that I can't get my package without the pink slip. The same pink slip they left instead of doing their job properly. I explain everything. Doesn't matter. She stares at me like I'm the problem and repeats the same useless line: "Sorry, can't help you." No effort, no workaround, just cold dismissal. I ask for a manager. She hands me two numbers: One is the national USPS hotline (800-275-8777) -- pure scripted hell. The other is their local number (925-432-2741) -- which, of course, no one ever answers. So I have to waste more time driving all the way home, grabbing the stupid pink slip (which proves nothing by the way), and driving back just to pick up my package -- which turns out to be WAY too large to fit in any standard mailbox. So the excuse about not being able to deliver is even more ridiculous. It was never going to fit. They just didn't want to bother. And it doesn't stop there. I ask again for a manager's number -- this time Elizabeth gives me 925-432-8858. I call it. It rings for a long time, then just clicks off. No voicemail. No answer. No surprise. Let me be absolutely clear: This was one of the most frustrating, dismissive, and poorly handled experiences I've ever had with any business. USPS at this location doesn't just lack customer service -- they lack basic human decency and professional effort. There's no urgency, no responsibility, and no one willing to fix anything. Everyone you talk to just passes the buck, shrugs, and leaves you hanging. The people here either don't care, don't want to work, or are too comfortable knowing no one holds them accountable. It's completely broken. If you're expecting actual service, good luck. You'll get nothing but excuses, unanswered phones, and wasted time. This location is a joke. And the joke is on the customer.

You want to support USPS but at times they make it so difficult. Constantly understaffed, no sense…read moreof urgency when there's a long line. Add insult to injury they don't even open the post office on time. They open at 9am, and it's now 9:20am and no one has opened the office yet. These are all known perceptions of the post office, but I just would love to see this turned around. Some small tweaks could really make them operate way more efficiently, and make us customers feel like they care enough.

Is this post office closing down? Someone on NextDoor thinks so…read more.. "Post Office in Bel Air Shopping Center (Treat & Bel Air) is empty! I just went to put a letter in the mail and found the outdoor mailboxes are both gone. The building door is open but everything having to do with a Post Office is gone. I presume the door is open so people can get mail from their mailboxes. Did anyone see an announcement about this P.O. closing?"

Went to get passports done for my children. Took photos myself at home so save a buck. The lady…read morehelping me thought it was appropriate to mock my kids' faces by making her eyes wide and puff her cheeks up saying "they're faces are too big. You need new pictures." I apologized for not knowing there was a face size requirement. After taking new pictures, she asks for the pictures I took at home. Assuming she wanted me to see the difference, I responded with "Yes, their faces are too big, I know." She insisted and said "just bring them out." She then took my child's picture, called her coworker and said "look at this picture! Look how big the face is!" They both proceeded to laugh while other customers are also around. I interrupted with "okay, I think that's enough. There's no need to embarrass me for my mistake." She then returned my photo and continued to do the paperwork. I'm glad my kids were occupied with the greeting cards and unaware of this worker's behavior. 2 stars because the paperwork was completed, but I won't be returning.

Best post office in our county! I've been doing business with this post office for over 20 years…read more The workers are thoughtful & know me by name (thank you, Jocelyn). They are calm & patient, going out of their way to be helpful (especially when picking up big packages).

Rude, walked in and was completely ignored then proceeded to lie that they don't scan QR codes…read morehowever advertising all same services as any locations, don't waste your time, go to a normal location.

I'm a Regular Customer at this place, as Soon as I Enter the Store These People Aproch me with…read moreGreetings and Respect, Always Treat me Well The Girl working There Offers me a Seat and She Takes care of my Business While having Smile on her Face ,I dont undrestand why Some ppl Complian ? They are Awesome Their work and Service is Profassinal . They open the door for me they Grab my Packages always ask me about my day and all .I'm sure they Are the Same with Everyone This Place is Nice and Clean and Smells So Good I Strongly Recomand This Service

This is the down town post office, It's kind of small, but…read moreit really is the one i prefer because of the short lines. Also its a great excuse to go visit and relax in the down town area last time i went to the main post office during the holidays it took forever. Here i was in and out in 15 minutes They have the postal supplies you need, but the selection is kind of limited. Parking sucks most of the time because it is just street parking

This is where I have my PO Box as well as where I do mailing for my home business. Rowena is the…read moreonly employee who can run this office as smoothly as she does. She has the best personality which makes it nice to go there, as well as she is so organized & efficient. It would be nice if the main post office delivered our mail in a timely manner so that she wasn't left dealing with frustrated customers when it's completely out of her hands. Rowena manages her day so efficiently and I know this because I'm in there at least 2x a day every day.

I sent a package cost 40 for shipping 15 for the box. UPS delivered to the wrong address. The pac…read morewas stolen.I sent from this store they were VERY UNHELPFUL I will stick to dropping off my amazon returns. WILL NEVER EVER SHIP A PACKAGE here unbelievably unresponsive and were not helpful on their error.

Tony, the manager helped me today with my returns. Two other staff helped me... I had many items!…read moreThey were all patient and friendly even though I took so much of their time. This is the only place I do my Amazon returns, and they may hate me for it, but they do such a good job, I'll keep coming back!

I needed a notary and I needed it ASAP. I tried using Yelp to find a traveling notary but I…read morecouldn't get anyone to give me a quote. So, I called 10 minutes before the UPS store closed & they answered the phone right away. They were very nice and told me the notary public would be back at 9am the next morning. I pulled up at 10am on Saturday. Walked in and was immediately greeted. Waited just a moment for the nice lady to finish with her customer. I was in and out with my notarized document in about 15 minutes total. PS - go early. There's no appointments for Notary and call & check her schedule. She (the notary public) told me Saturday's are very busy. As she was helping me - 2 more folks came in seeking notarizations.

I am not from this area but needed AUP s store so glad that I walked in here such great service. I…read moreneeded some photos cut for my passports. They cut them for me and did not even charge me. This is a kind of service in small business. Keep it going UPS store contra Loma.