Always delivering very good and professional service. Highly recommended!!! Staffs are nice and respectful. read more

I've been a customer for the last 8 years. I come here when I need to print documents. I was just here last week, however today I was charged $1 for the print for 1 page and another $3.50 for a computer charge to pull up my email request??? This was Highway Robbery as I've never been charged a fee to pull up my email request! It cost me $4.50 for them to print one dang page! I will never come here ever again! read more

The UPS Store - Receipt of charges for a one page print! - Shipping Centers Near Me - Pittsburg, California

They are all kind and professional. Since we live in Pittsburg ca we always go to ups in railroad and we have a good experience with them. read more

I always go into the UPS store as they are extremely quick. They great you right away and move the line as fast as possible. I appreciate them making our visits go smooth! read more

Got everything done that needed doing. Also got notarized document and was able to send it from there to where it needed to go.. perfect!

I've never had a bad experience by any employee. They are professional and knowledgeable. Customer service is top notch. Whether I come in with one return or 20, I get the same service. Definitely my go to store. read more

I frequent this UPS often and not usually buy items . Last week I noticed that the upcharge on stamps was 7.00 above the regular price. I'm appalled at this practice . I will not buy things here anymore. Very disappointing read more

This UPS location has a bad reputation but all of the workers here are totally kind-hearted and lovely to work with--when you're able to snag one. The problem with this location is that they're mayjah-ly understaffed. They rarely have more than one person available, which is super hard and stressful for that one sole worker (when I tell you they all do such amazing jobs remaining levelheaded under pressure that I'm convinced they should be neurosurgeons), and just as frustrating for customers like myself, held up in a line that stretches to the parking lot when all we have is a simple Amazon drop-off and the QR code to boot. There's plenty of hardworking, amazing folks out on the job market right now, and this UPS needs to take heed and get a few more staff members to help. read more

Be wise try another location or use FedEx, I had a shipping label sent to me and went to mail/return the small 8x11 envelope went to the store. Showed the label and gave her the info. She then wanted to charge me $3.80 even though last time it was free. She said I have to print it, I attempted to say last time they didn't charge me, she then tried to argue that last time I must have brought in the label. Stay away use FedEx there nicer and no drama. I understand people have bad days but $3.80 to print one 4x6 label read more

I had purchased a battery for my cell phone that costed $12.00 from Amazon Prime. The battery was a defect and had started to bloat in size when charging it overnight. I then proceeded to do a return feeling not to bad knowing Amazon said there is a free return with this battery. I brought my package to the UPS Store on Railroad Avenue, in Pittsburg, CA because this store was on the list for FREE returns. When I gave my package to the cashier she charged me $5.78 I thought to myself "this is almost half of what I paid for the battery!" The itemized breakdown is below from the UPS Store. You will not believe what they charge you. - $1.49 Bubble Mailer (Envelope w/ bubble wrap inside) - $3.50 Print the return label - $ .60 (3) Copies of the return label Do not bring your stuff here to return things back to Amazon. They rip you off here! I would think that $3.50 would cover the return label plus the three extra labels? The Bubble Wrap Envelope I can understand, but for the same label printed 4 times, that's ridiculous. I recommend that you don't go to this UPS Store unless you want to get ripped off! Remember I found their address on the Amazon App when trying to find a place to return my merchandise. This store was on the list for Free Returns of their products. It turns out they are not so free. I can't say this for all of the UPS Stores that you will be charged when returning something back to Amazon. Two weeks ago I returned something to Amazon and I was not charged when dropping my package off to a different UPS Store. Going forward I am calling and asking if they charge any fees to return something back to Amazon Prime. read more

writing this review on behalf of my mom. she made a mistake with her amazon returns and Angelica was able to help her sort the confusing situation out. she was very helpful and patient. thank you so much for the good customer service! read more

This location is in a large shopping center. This place has plenty of parking. The workers here are well trained and always get the lines going. I've came here several times and they have always been able to help. They offer a lot of services. I would recommend coming here before going to the post office this is a way better option. read more

If I could give this business zero stars I would. Twice today I went in there to pick up my packages only to find out when I got home and checked my amazon orders just now at 7 pm that another package was delivered in the morning and I didn't receive it after going a second time in the afternoon. The only reason I went twice was when I got home I noticed they gave me a package that was intended for someone else. I have had a box here for at least a year and I can't count the number of times my packages have been misplaced. I gave them the benefit of the doubt because I know they can get busy but it keeps happening week after week. I will not be renewing again. As much money as I pay for a box here, my packages should be handled with care. If I wanted my packages to come up missing or misplaced I would just send them to my house where they have been stolen. I would advise anyone looking for a secure mailbox to look elsewhere, just like I will be doing very soon. read more

Jan 8, 2020:again the slowest service ever! Line of people waiting at 5:30 on Friday, and instead of taking care of customers, the woman is training a new employee. Wtf? read more

Candice (sp?) is the best! I am all about customer service, just as much as I am about getting the job done. I came in to print and laminate. Candice was the only employee there on a Monday (November 5th, 2018). There must have been about 8 different tasks and people with who she was dealing. She was very fast, accurate, efficient, could multi-task like a beast! AND she was polite and courteous on top of that. I personally, would have gone crazy and popped off on a couple of people, displacing aggressive symptoms of overwhelm by just the thought of dealing with everything and one. It takes a special person to do this type of work and I am glad there are people out there like Candice here for it! On top of that, the place was very clean! Thanks again for the service you do in this community! The Ripple Effect of your energy was noticeable and made my Monday! read more

I thought it was gonna be a simple drop off of a Amazon return. Turned into a 20 minute escapade with her trying to actually charge me for the return when I just thought she had to scan the barcode on my phone. She seem to be confused on the whole process. read more

Customer sevice is almost non existent here. Luckily, the lady we got was extremely nice. The other woman, a Latina, was extremely rude after I asked a question. I was polite and all, but it really upset me. This is a customer service job. You shouldn't be talking to customers that way. I understand if I was being rude to be treated that way, but I wasn't and thought it was very undeserved. read more

This place is problematic. They didn't credit an Amazon return and when i called to tell them so, they lied and said it took 24 hours or some such nonsense. When i tried to call again to get my credit, they left me on hold twice, the second time for over 10 minutes until I gave up. Will avoid in the future. Now I have to take the time to physically go there to get my return credited. read more

Me and my mom went in to get some copies printed out from her email and mail them out as well. We were literally in the store no more than 30 minutes. The lady that helped us was nice and friendly. read more

One of the best managed businesses I've ever experienced. I've had a mailbox there for a few years, and it's always a pleasure stopping by. Instant service and everyone is always in a great mood. Very confused by some of the negative reviews on here, and the only thing I can assume is that there are are lot of people that are just generally unhappy with their lives and spend their time trying to find faults with others. If you see any negative reviews, don't pay any attention to them; they have much more to do with the reviewer themselves than the business. I have a high standard and this place is very well ran. read more

If you see this place, keep driving. The customer service is horrible!! African people run this place and apparently left their manners in Africa before coming here. They have no manners and make you feel as if they are doing you a favor by allowing you to come spend money there. Instead, visit the one on Bailey Road or any other place. read more

Came to get a letter notarized, poor lady was orchestrating the flow of customers single handedly. The line was formed from the front desk all the way to the street. Have more than one employee working! And to the lady that's dealing with 100 customers at a time, you're a miracle worker. read more

Avoid this place at all cost. Crappy service, WAY OVERPRICED, and somehow my packages always somehow do not get sent. Plus if you want to print, it is 15 cents for a black and white copy. What was most offensive of you have a flash drive like most of the world, they charge an additional $2.50 JUST TO USE THE FUXKING COMPUTER! I will NEVER E V E R be back!! read more

Horrible customer service, I came in to drop off a package and neither of the staff greeted me. You should consider hiring friendly staff.The lady working at FedEx acknowledged the person behind me knowing I was waiting before the person who arrived because she made eye contact with me. I understand places are busy but to put someone else first when they have been waiting before someone else is unreasonable. I suppose you have to be a certain color to be assisted because she immediately took care of the lady behind me. I believe you should not have these type of racist people working for FedEx. read more

This place is horrible! Never have to worry about me going there! I walked through the door and one lady yelled rudely that only 5 people suppose to be in here!Mind you they have some type of privacy window that makes it hard to see in there. They need to have an employee by the door to direct people!!! The lady was extremely rude and lazy!!!!!! read more

Visited this place on Thursday. First off the parking sucked for it to be 11am in the morining had to circle a few times to get a park. They only have like three handicap stalls which were all taken ( in a boot ) need that stall. So when one finally comes available this idiot in a work truck swoops in a parks all wrong because he knows he wasn't suppose to be there. I will post a pick of him. Finally went inside and line was long but moving. The ladies were friendly and helpful no complaints I got in and got what I needed and was out in no time. Hmmmmm being in a boot might of help the courtesy I received because reading the review sounds like this place needs training with customer service but my experience was fine. read more

The UPS Store - Shipping Centers Near Me - Pittsburg, California

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'This place is a scam. They are ripping people off very badly. It makes me upset when business take advantage of people in Pittsburg so blatantly. To print one page at fed ex it cost around .20 cents. Their machines have built in way or using your smart phone to print. The UPS store charges you 2.50 for minimum computer time plus another fee to print. Even if you don't use their computer. I emailed my paper directly to the store and was still charged a computer fee. Look .. my iPhone is a million times smarter than your Windows XP garbage machines. Why I am being charge because your tech is garbage ?? I go into this place as a last resort. You should to. It's worth the drive to Brentwood or Concord Fedex. Save yourself the irr read more

So they charge a lot to get something printed out but they are pretty great service I use them all the time my only complaint is that although I do realize they're busy they help like 5 people at once which when you have waited in line and ready to be helped if a little frustrating I think they should focus on one customer at a time.. read more

Well, walking into a UPS store, I would have thought my envelope was going to be sent by UPS. I went to the UPS store because where I was sending the envelope has no mail service but does have UPS service. Much to my surprise, I get a notice stating my envelope couldn't be delivered and is being returned to me. Almost $7 to mail an envelope and I'm getting it back. When I don't know and my husband needs this by Wednesday. I called and talked to Jennifer, the girl who failed to tell me the envelope was being sent by USPS instead of UPS and her answer was like "duh". I hate working with idiots. At least tell me my options. Unbelievable. read more

The ups store is great but they work with Amazon online and let me tell you they suck,the last few days I've spent everyday contacting them because they keep messing up my order,I've spent quite a bit of money since I'm, or the Lord has bought me a new house and Amazon just can't get it right,they have No problem taking your money but giving you the right products or your package at all would be great.then if you have to return something that's a whole new ballgame,it's your money and they don't want to give it back,lmao,I don't think so amazon,Amazon, rip offs,.I will get my money back.they drop my packages off to the wrong house and want me to go looking for them,ha ha,these drivers get paid good money,I'm not doing someone else's job.and when you try and call,what a joke.i feel like I'm being ripped off.No more Amazon I guess,they stress me out!!! read more

I have to say since this place has been taken over by new management this is SIMPLY THE BEST UPS store. I have a mailbox here and sometimes need some shipping help or to buy a box, Tammy and Steve are THE nicest people work with, always friendly and always willing to go the extra mile. One time I was in a hurry and they even ran my mail out to me in the parking lot, you want to talk about service? That is way above and beyond. STEEL's bullet point summary: 1. If you need mailing help and great service, Tammy is your go to gal' 2. If you need a mailbox at a reasonable price, with awesome text message alerts when you get a package, this is the place. 3. Need something notarized? Tammy does that too and in a jif. 4. Make a copy here and you'll get some great print quality. Cheers. read more

Horrible place. Very old computers froze when I tried to print a pic, color printer froze as well. Owners not nice charges me for my time in the computer even though I spent most of the time trying to print this pic. They kept saying it was the picture's fault not their old equipment . Never going back read more

This is the best UPS Store I have ever been to! The employees are always well-informed on UPS policies as well as their own store policies. They are always polite and ready to help although the store is always busy and that can be stressful. The manager Sylvia always knows her stuff and is ready to help, Daisy is quick and efficient and Sandra is very helpful and understanding. Every time I come in, I make sure I always thank these ladies for being so patient with me. I am unsure why these bad reviews exist, it seems like a lot of misplaced anger. read more

No more Porch Pirates for us! We have been using this location through three owners--all have been great. Such terrific service and such patience! read more

I bob went to 2120 railroad that's ups I'm being honest i only know little bit cellphone i ask ms silva pls maybe you can help me how to print out return from e bay and no line no business only 2 person customers if i only know how to do it i would not ask silva and she told the young men not to help me in languages spanish and she laughed to my concerns being professional we are in America and if a person not going to assist or give a hand to customers don't have make fun of customers and do not discriminate cause not all persons know how to do technology cellphone or computer assist them if possible it is important that specially old person try to understand be happy to assist them not to discriminate and speak English some peoples are getting offended like what you did to me today 09/28/2020 you told the young men not to help me you took a wrong job you should be a politician cause your a good detector time i went there 1039am only me and the lady and there 3 or 4 ups employees inside and she told need to do this do that only 2 customers at that time yesterday Monday today is Tuesday 09/29/2020 after ms silva did discrimination on me at around 430pm yesterday my wife volunteer to get my print out for e bay return at 2120 rail road cause she needs to drop off the one who assist my wife is the young latino man same person that ms silva when she said not to help me in Spanish language and he listened to silva no to do it for me any that young latino help my wife to do her print out with out questions ask the young latino did in one minute with out saying need to do this do that and at that time the line is very very long busy and when earlier that day at 1039am not busy and not be available to assist instead make fun of me and discrimination talk Spanish in front of me not to assist me very very unprofessional it doesn't matter what who is the customers who needs what they need needs copy or print out there are customers with out them who will pay your salary do you think owner will with out no business ms silva think twice before do something is going to cause your job thank hope you understand stay safe and stop discrimination read more

I have to say that I was disgusted by the service and treatment I received at the store today. I will never visit this location again and I will blog and yelp about this store to all my friends and community. Both the owner and worker were extremely rude and threatening. (I'm a mother of two and a local teacher) I should not have been treated this way. This shows that if they will treat me this way, than they treat everyone this way. I had stopped by this location to get color copies for my classroom labels. (I can choose from a lot of different places to do my business, but chose this location, because it was near my son's school) Prior to going to this location, I called and was told to email the copies I wanted to make to myself and pull them up when I got to the store. When I got to the store and attempted to pull the copies from my email, they weren't there. I would say that I used the computer for all of twenty seconds. I said to the clerk that they are not on my computer and I needed to re send and began to exit. The clerk called me back and said I must pay. I was shocked because I couldn't understand why I would have to pay if it didn't work. (It was there job at this point to inform me in a decent and rational manner about the policy) I tried to explain to the clerk, thinking that he will surely understand once I explained, and just advise me to come back after I resent to myself. This wasn't the case. The owner stepped in and said (not very nicely) "you must pay...see the sign...you must pay to use, we don't care if it did not work for you" I'm a very respectable woman and I haven't been talked to like that in all my life. I said "sir, I think it is a bit of poor customer service to make me pay, and I would like it if you lowered your voice and spoke respectable (after all, I'm with my children, I'm a woman and I'm speaking to you respectfully. Why speak to me so rude and harshly) It could be culturally because they were African-African. I went on to tell him how I'm a teacher and I would probably come back here to do business -- lots of business, but after being treated like some vagrant, that I wouldn't return and I'd advise all my colleagues not to patronize here as well. He certainly did not like that because he began to approach me closer and say "JUST PAY AND GET OUT!!!! I was so angry, sad and frustrated. I wanted to cry, and scream at the same time. I couldn't understand why he would want to treat me like this. As I am paying the dollar to the clerk who began to chime in saying "hurry up and get out" I began to ask for a business card to express my disgust for their services. It was really hard to say anything to them at this point, because, I guess myself and two toddlers weren't moving fast enough for the owner because he began to say "go...go....now...we have business...) I wasn't able to get a business card but was so thankful when I looked down on my receipt and saw the store information and most importantly, a store survey. If you get nothing else from this feedback, understand this, They are undoubtedly unaware of good customer service and that is a problem. As a consumer in this economy today, I have so many choices. Kinko's, Lakeshore, Staples... They should treat every customer like it's there only one. They should make me feel like I am there best customer, to make me want to come back and tell all my friends to come back, but they FAILED!!! I wish them the best, but I will never patronize. read more

Really friendly lady that works here all the time. The rates are not that bad and there is never a line. The parking is not that great depending on the time of day but it does the job. I never bring boxes, they always have me covered. read more

I went to this store twice before the holidays, and twice afterwards, so I've been to the store about 4-5 times with the last 2 months. The last time I went was for a 1-page copy. There were 3 customers ahead of me, so I waited patiently and quietly for my turn, after all, I was a returning customer and not in a big hurry. The store was empty except for the manager who came around the counter to make the copy (it was strange that I wasn't given a key or anything to operate the copiers). As he came around he told me that I could not bring my service animal into the store! Let's see, if I'm blind, how am I supposed to do that. I proceeded to iinform him that he was not allowed to make such a demand on me by both Federal and State laws, but he expected me to follow his directive. Maybe this would not bother many readers, but I am only one of many people. We have so many returning from overseas enrolled in service animal programs. I'd hate to think that now vendors are upset because i'm trying to get my life back. read more

The new owners are very unprofessional and very rude. I miss the old owner Tammy, she was very nice and helpful. The new owner Sylvia can be rude at times. If you don't like dealing with the public then you shouldn't have bought a UPS store. I'm sure they won't be in business very long. read more

This place was a 4 until Tammy left recently. She managed the place herself. Now... There's about 5 ladies running around. Horrible - Best bet go somewhere else. I took my packages in and Preeti miscounted not getting one and tried telling me I had less packages then I really did. No Honey! read more