I had a simple service, I just needed to print 1 colored page. It costs $1, but I didn't have my wallet on me so the person helping me covered it. They definitely didn't have to do that. This was my first time in, so I'd say customer service is stellar, that was so kind of them. read more

We were in a pinch to get a package shipped out and received outstanding customer service. Asila went above and beyond to provide support and assistance. Very grateful we were able to find this location! read more

I recently experienced a stark difference in shipping costs when sending a box to a customer in Illinois. The pricing at the Postal Annex was outrageously high, and after reviewing the charges, I realized it was nearly 35% more expensive than simply going to the United Postal Service (USPS). While I can appreciate the added convenience and services that Postal Annex offers to its clientele, such as packaging assistance and additional options, their pricing feels excessive for basic shipping needs. It's disappointing to see such a huge markup, especially when the USPS provides a more affordable and equally reliable service for shipping. On several of my shipments, I asked to see what the least expensive option would be, every single one of them they stated that UPS ground was the least expensive and went on to tell me that USPS on some occasions was even a little bit more expensive for shipping for the same location/address, size and weight of box, and timetable. This is obviously and clearly not correct. read more

PostalAnnex - I only paid $22 at the post office for the same box and weight instead of the $43 postal annex charged me - Shipping Centers Near Me - Brentwood, California

Most all of the staff is very friendly. The owner always says hello even if just dropping off Amazon packages. Very nice store. Cute stuff for sale too. So convenient. read more

Great store, friendly people. I have never had a bad experience and they actually have cool jewelry inside.

I've been doing business here for several years now and I have never had a bad experience! The business is family owned and operated, and they are always so helpful and friendly! I have mailboxes there, I make copies there and use their mailing/shipping services. They have plenty of different sizes of boxes/envelopes and they have all the packing materials you'll need! You can even have them pack your boxes for you! It's a great place! read more

Great service. Great customer service. They are all so kind to work with! I think I stop by at least every two weeks to return a package. Thank you! read more

The people & manager who run this are all friendly, helpful and knowledgeable! I do my mailing and just did some notarizing there recently also. Definitely would recommend them!!! read more

STOP**** For USPS mailing, do not take it here, take it to the post office. One, 10.1 once, 3 X 3.5 X 6 INCH tiny little box mailing from Brentwood Ca to Vallejo Ca, approx 35 miles, charged $8.16, post office would have charged less than $2.00. No one to blame but myself for not stopping the transaction before tag was written up. This place is a scam. read more

PostalAnnex - Shipping Centers Near Me - Brentwood, California

The service is terrible as it is very unorganized in the small back room. I went to pick up mail and it took the manager about 15 minutes to find my mail as he could be heard moving things around in the back. He was very rude when he returned. I can see why packages get lost here. I would also not trust packages to get where they are supposed to based on how disorganized this business is. If you care about what you are shipping or receiving skip this business or you will be sorry. read more

BEST CUSTOMER SERVICE! Kyle and Casey are amazing. Such great customer service, informative, and kind employees with great attention for detail. Give these two raises asap They really care about the company and delivering above and beyond service. Thanks for the passport & shipping help guys! read more

What a game changer!!! I had no idea that I could bring USPS packages here. Yay. No more long waits at the post office. Super friendly staff. Fast easy and convenient. read more

Asila, was my helper yesterday but I've also watched Casey with customers (and another young lady with blonder hair I believe, super kind) and it seems they're all on the exact same page, super helpful! They're kind, attentive, friendly, and knowledgeable. I COULD go to a UPS store for my services but I choose not to because this particular location has amazing staff members. Thank you for doing what you do, and providing superb customer service. read more

If your considering using Postal Annex...DO!!!!! I'm not one that writes reviews however, this gentleman deserves recognition. His name is Casey and he is the manager at PostalAnnex. I can't say enough about the level of customer service Casey provides. His knowedge and leadership set an example for his entire team. I'm 62 years old and if I could only hire one person to run my business it would be Casey. He makes you feel at ease through his confidence and knowledge to handle any situation. I don't know how often I've said "Thank you Casey. read more

Casey is the best!! The customer service provided by him and his co-workers is exceptional. They are extremely helpful and reliable. Can't say enough about how great they are. read more

I used postal annex for passport photographs as well as Notary services. in both instances my experience was very good. Also the notary service charge was less than others read more

I just had a FedEx package to drop off and I noticed they have a lot of fun envelopes and colorful bubblers. They also had some cute little keychains. GREAT customer service. So nice and friendly! read more

Ive been using this postal annex for over 2 years now and they are perfect. All of them are very helpful and courteous and most of all, theyre professional. I highly reccomend this place to anyone needing a postal service. You cant go wrong. read more

We have a mail box here and they give us the best service. Very friendly staff, especially Casey who set everything up for us. They are very reliable and efficient. read more

The people here are very friendly. My husband drops off packages for me here, and they always accept them without hesitation. When our girls help with dropping off packages, they're always greeted with a smile. This is also a great place to get your passport photos - quick and easy! read more

The owner is such a nice lady. She goes out of her way to help. Her employees are awesome and so helpful and friendly. Thank you for helping me to make my life easier. read more

This the place is incredible. So friendly and the service could not get any better. Casey is very personal and knows his job like the back of his hand. read more

People working here are always nice and very helpful. I bring all of my packages here, makes life a whole lot easier.

This used to be awesome. Stayed here for over 2 years because of that despite other more convenient and full service options. No more. Under the new management of the past few months, service has become slow, unreliable and cold. Despite additional staff, there is often a line, usually of frustrated customers. Complaints are turned back on them. The new owner seems frustrated and irritable already. Staff morale is consequently low. They barely speak if he is anywhere nearby. Have actually come to dread going in there. This is ridiculous. Cancelling and going to a store that still welcomes customers and happily provides reliable service. read more

I needed a notary and I didn't wanna go to the UPS store because they're so rude over there. So I decided to give this place a try. The best experience of my life! The notary guy over there is named Casey, and he is phenomenal. The owner is so lucky to have him. If you would like a wonderful experience definitely go here and see Casey!! read more

This review is for new owner Mr. Wahidi, had this been under the previous owner Robert it would have been 5 stars. I have been a mailbox customer of Robert's for a little over 2 years with no problems until the new ownership. Problems since Mr. Wahidi has taken over. * Several mail items that are not mine are continuously put in my box, I keep reminding the staff including Mr Wahidi himself but it still happens, with no apologies. This is frustrating because I have a small mailbox and the other items smash my mail. * Disorganized! Mr Wahidi and his staff constantly do not know where my packages are or say I do not have any packages when I clearly have a shipping confirmation that it was delivered. This is concerning to me as I find that I can no longer trust that my packages are safe and in good hands. * Unknowledgeable. I get that Mr Wahidi is new to this and hopefully this will change, but for us regular customers the lack of understanding of the business is extremely frustrating. * Long Wait Time. Due to the aforementioned disorganization and inexperience the lines and wait times are at an all time high. Hopefully this will change as the staff and new owner become more acclimated to their roles and responsibilities. Unfortunately I will not be renewing my subscription and will take my business to another more established postal annex where I know my packages are accounted for and in good keeping. I hope that the new owner can learn from this review and bring some order to this establishment for established and future patrons. read more

Brought a box full of goodies looking to get it shipped to my Cousin fighting in Iraq right now. They weighed & measured my box and the the total came to $80++. Which I was happy to pay, no complaints. Then either the owner or another worker stepped in and suggested that I us the USPS box that "if it fits, it ships". He helped me repackage the content and at the end, $20 bucks to ship!!! Saved me over $60!!! Highly recommend using this shop. Thanks again guys!!! read more

I drive all the way across town to the Postal Annex for one reason: the excellent service. I could find the same services offered at different - much closer - locations, but I make the drive because of the staff. It's rare to find businesses that treat you like a close friend. Casey always greets me by name and Kevin has multiple times seen me walk in and retrieves a package before I even open my mailbox. Other things I really like: -Getting a text whenever I have mail. -Super clean and organized store. -Predictable service. -Being able to have keys made. -Passport renewal. read more

I am almost ashamed, in fact, I am ashamed of myself for not posting a Yelp review sooner! Robert and Maria are the epitome of what great service is including their kindness to all living creatures! If you're looking for employment and you need to fax a resume - they will send your resume, free of charge! "No Worries" - "Not A Problem" are two phrases you can count on hearing as well as personal greeting when you walk into their business. Brentwood is truly lucky to have these business owners in our own backyard! As a small business owner, Robert helps me with my printing projects, mail, and special deliveries. He is intuitive whether I'm personally bringing in my projects or emailing them over. I genuinely appreciate that I have a partner in business with Robert and Maria of Postal Annex! read more

Talk about a time saver! Had to send a letter via Certified Mail and after reading all the good reviews, I decided to skip the local Post Office due to their numerous bad reviews. While I do understand that most ppl aren't yelpers & often don't give enough of a shoutout after receiving good service, I just didn't have the time today to risk wasting any of it on a potentially bad experience at the PO. I came in, was promptly greeted & efficiently helped. Envelope, label, receipt & friendly service all for under $5.00 *and* I was done in about five minutes! The convenience fee was most definitely worth it & I would absolutely come here again for my future shipping needs. Lots of parking, easy to find and I saved so much time that I was able to go off & have a relaxing pedi :). Thanks, PostalAnnex+! read more

Damn good customer service ..... prompt ... on time ... everything is completed in an orderly fashion ... your waiting in line ... don't worry it won't take long .... read more

This has become my go to place for my shipping needs. They can send packages via UPS, USPS, and Fed Ex. They are very helpful in helping you to find the right carrier and service for your needs and sometimes this is different than what I already had in mind. They are friendly and courteous and having all 3 of the main carriers makes it easier and faster to get my errands done, than having to run across town to each individual carrier. read more

I only post when I either have had a great experience or a very bad experience. This is a 6 Star Review!! John, Asila, Casey, Kevin are simply just the best and they have all my postal business, mailbox, notary, passport, mailing services, shipping and making sure I leave the store with a smile on my face. Just doesn't get any better for this type of business. You are missing out if you do business elsewhere. Cannot say enough about them. I thank Nick, the former great owner, for finding this family to purchase the store. I thought Nick walked on water, but John, Asila and crew walk above water. read more

Location is sketchy but the service was very good. The lady who does the Notary service is very thorough and didn't take too long!

People friendly, professional and are well versed about shipping. Especially the do's and don'ts about US Passports.

Blah. I don't know about this new owner. Previous owner was more friendly and knowledgeable

Simply awesome! The staff is very friendly, helpful, and fast! Love it! Most of us have limited time to stand in line so the post office is OUT. This is a great option! read more

We don't need to mail stuff very often, but everything I have gone here the staff has been helpful. What I love about this business is how much they care about others. For example, they fax resumes for free for job seekers. They also encourage you to bring your pet inside the store instead of keeping them in the hot car. I will continue to visit this business because of their great customer service and humanity. read more

PostalAnnex - Shipping Centers Near Me - Brentwood, California

This establishment is so helpful! I recently found this gem and their customer service is amazing. I mislabeled some packages and they were prompt in getting back to me and held them until I could get to them and correct my mistake. Appreciate their kindness. Will use them as my go to store for all our postal needs. read more

I was truly impressed after going to the UPS store and being told it was going to be $48 dollars to ship a box to Reno in time for Christmas I looked elsewhere. I went here and they were quick and Helpful. They said there was no need to air ship and I could still get it Reno arriving on Tuesday for $14.25!! A quarter of the price originally quoted by UPS?? Wow thank you Postal Annex! read more