If you want the job done right, BR Graphics is the place to go! I originally walked in just…read morelooking for some information, but quickly realized I had found my go-to print shop. Tommy and the team are incredibly experienced, professional, and genuinely committed to making sure their customers get exactly what they need. The level of care and attention they put into their work really stands out. They went above and beyond to help us, and the final print quality was absolutely top-notch. Everything turned out even better than expected. I'd give more than five stars if I could--highly recommend!

Have been using this business for printing for years. After Melissa left this place has gone down…read morehill. No one ever calls you back. They only want to do anything through email, which is fine but we don't work on a computer it's easier to ask questions on the phone. They never can figure out re-prints from previous years they always want you to resend it to them instead of looking it up on their end. The final straw is this year's carbon copy, as you can see from the pictures the only part that needs to change is the calendar and they seemed to shrink that part. Called to talk to manager, employee answered "hello" so when I asked where I was calling they said BR Graphics totally fine I don't need a super welcoming answering of the phone but I wanted to talk to the manager. Called him and left a message last week. Knowing they don't really like phone calls I decided to email manager, info, and graphics as well trying to get someone to get the manager to answer me. Called several times to talk to a manager left several messages. Today I called and finally asked for the owner to call me back. Magically the manager called me back! He was defensive from the start, trying to explain what the difficulties we have been having with the business and he asked "what do you want me to do" "I sent you a sample" you're correct you did send a sample but you can't tell how microscopic you made the calendar part. Anyways, just asked for my images back and we'll be taking our business else where. I'm sorry to see this business go down hill the way that it has. But hopefully one day they will get someone in there that likes what they do and has more of a customer service base than the people currently working there.

I had a simple service, I just needed to print 1 colored page. It costs $1, but I didn't have my…read morewallet on me so the person helping me covered it. They definitely didn't have to do that. This was my first time in, so I'd say customer service is stellar, that was so kind of them.

We were in a pinch to get a package shipped out and received outstanding customer service. Asila…read morewent above and beyond to provide support and assistance. Very grateful we were able to find this location!

Always have what I need, notary services as well mailing supplies fax services much appreciatedread more

Jeremy and Leanne were amazing. They were very they were very helpful and very knowledgeable and…read morethey assisted us and they were very patient. They were very nice very kind and very informational. I would definitely suggest using this UPS if you are in the city of Brentwood or Antioch or Oakley. They provided excellent service and gave us the best advice for what we needed done

I recently moved to the area and stopped by this UPS location to ship a package internationally (US…read moreTerritory) to my family, something I've done through UPS many times in the past without any issues. Unfortunately, my experience was disappointing. An older woman employee wearing a blue shirt, who may have been the manager, told me that they do not ship internationally from this location. The interaction came across as dismissive, rude, and I felt as though my questions and business were treated more like an inconvenience than an opportunity to help a customer. If this location truly does not offer international shipping, I completely understand. However, I believe there is a more courteous and professional way to communicate that information. As a new customer in the area, I left feeling unwelcome and disappointed by the level of customer service I received. I will definitely not be returning at all to this location. I hope this feedback encourages a greater focus on providing friendly, respectful service to everyone who walks through the door.

I come here once every other week or so and I'm always pleased with their service. Jacob in…read moreparticular is great, fast, efficient and always friendly

I love this UPS Store. I didn't catch his name but the young man that helped me with printing and…read morefaxing a very important document was patient, kind and professional. Even as the line grew he helped each person professionally and with care.

Met Gabriel for a Notary and he has exceptional service and efficiency. I recommend him to anyone…read more I also want to thank Justin for going above and beyond and helping in our situation. Thank you both. Will definitely return if I have future notary needs.

Debbie and Crew are PROS!…read more I came in on a busy rush. There was a line on a Wednesday afternoon. There were two gentlemen helping at the center and Debbie had opened up a register on the side. During my wait in line I observed Debbie give the cutest little munchkin a hello kitty sticker as a surprise. It just made my day. But then it got even better when I got to Debbie's register. I had neglected to print my shipping label and Debbie quickly took charge and made sure my Amazon page went straight to print in 3 seconds flat. At the same time she was doing this, she was also assisting the reps at the other counters in making sure another customer chose the right shipping insurance option. We started wrapping up my order and I said, "You are ON IT!" She gave me a smile and was just so humble. I just stood there in awe of her. Debbie, you are a legend and people know it. Please always know what a beautiful gem you are. Thank you for inspiring others with your heart to serve to the fullest. God bless you. We see you! I'm wishing you the most pampering vacation, because you deserve it. Thanks UPS Brentwood!

I usually come here first thing in the morning on saturdays to do returns/ship packages, and I've…read morenever once had an issue. The employees are always friendly, helpful, and efficient! For most Amazon returns, they just scan the code and provide you a receipt to track the return, which is nice. Also love the location, there's always plenty of parking, even when it's busy! You can't go wrong going here.

This company has outstanding customer service and a nice surprise …read more I came here to print my grandmothers obituaries and they did everything in a timely manner. Matthew helped me with everything and the other staff were pleasant as well. Thank you guys

Highly recommend Jay and his staff to get the job done correctly and in a timely manner…read more Veteran owned and operated. Great place to get your graphics, printing or signs made for your company vehicles or business.