Doing Amazon returns for my Mom...it was starting of the busy time so a few people ahead of me. Employees were all prompt with acknowledgements and friendly. Leanne was very helpful in making sure I had the right scan code on my phone, for the correct items and she made me giggle, and never once made me feel inept or clueless...lol she made a busy day easier. Thank you Leanne read more

I have been going to this UPS branch for years for multiple services: drop offs, tracked packages and mail, printing, notary, even purchase of packing materials. I have seen staff come and go, mostly they are efficient and pleasant except for 1 interaction, which may have happened months ago, and I think the staff doesn't work there anymore, who knows. But I came here on Monday 01/05/2026 to drop off an Amazon return. There was line, but the staff were assisting customers quite efficiently, one was scanning on the counter, a couple of staff were packing or sorting packages at the back, and another staff by the return/scan kiosk. The kiosk is supposed to be a self drop off, but I'm glad there is a person there, readily able to help if you have questions. It was easy, I scanned the code, it printed out a new label and stick it on the box, just making sure to cover the old one. I was out in no time! I hope they keep it efficient and pleasant. read more

They close at 3pm on A Saturday, sometimes earlier. Strange hours at this store. It's hit or miss.

WORST CUSTOMER SERVICE! This store does not compare to the store on 2nd Streer or Sandcreek. Customer service and organization are lacking unfortunately. Robert is the owner and is condescending to customers. Gabriella who was assisting people in the store was demanding people use the kiosk. When people chose to wait in line, she laughed and said "Some people just need you to hold their hands." The owner said he saw nothing wrong with that comment. People at the kiosk were leaving packages that did not fit and could've been stolen. Now wonder some of my packages have not made it to Amazon and I have had to wait forever online trying to figure it out. Last week a package was returned to me because they never put the return sticker on it and I missed the return deadline. I go to this store for convenience but will return to 2nd Street or Sandcreek. read more

I have returned many times for Amazon to this store, but they never place the label on the package in front of you, (before you state it needs packaging, I only bring my items in fully boxed in the original Amazon box). The last few items I have returned here have "gone missing" the last few items were $175 & $550 worth . Now have to wait 2 weeks to report a package missing to get a refund from Amazon. If you use this store make sure they place the label directly on your package. read more

Worst customer service EVER! Avoid this place at all cost if you can. There was 2 ladies working 9/8 6:20pm, that make returns so difficult. Walked away with my items. Will not go back. read more

Unfortunately our copier ran out of ink. We needed to make a copy right away. I decided to drop by at the UPS store and not sure what to expect. I assume they have a computer where you can log in and make a copy. I was thinking they charge you based on how long you're logged in. The young lady said I can just forward the attachment to their email address. She can open and print the file which made it so easy! read more

received great services here as always, everyone here are super friendly & helpful too. I start using their kiosk during the busy hours it's so easy to use, I suggested everyone can give a try. Today, I received Robert's helps faxing few documents, & learned he's store owner, no wonder every staffs here was awesome friendly and professional, it's all because of him. Yes, I 100% recommended this UPS store. read more

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I've been a customer at this UPS Store for years, and the service is consistently excellent. The employees are courteous, patient, and always willing to answer questions. Whether it's my mailbox, shipping, printing, or packaging, everything is handled professionally and efficiently. One of the best UPS Store locations I've used. read more

Worst customer service. Lady that's working right now 8/15 11:01 am. This person is very rude she scan my QR code and tells me and give me a bad look and say this is not a UPS store with a bad attitude so then I showed her the link and email that company send me and told her isn't that this is ups store and she said oh. Cmon seriously if you woke up in bad side of bed don't to bring it to work. Be nice to people and don't be rude. And please smile for god sake. And read the instructions after scanning and maybe you wouldn't have to be that rude and start telling people it's not a QR code for ups. read more

You cheap stingy mother F-ers. Charged me a dollar for a 15" piece of tape. It's the cost of doing business with Amazon which I'm sure is paying you to receive their package returns. I will not use your store for any of my packages I have to ship on my cost. Greedy POS. Bye bye read more

Leeanne Leeanne Leeanne, you chose the right one boo because i absolutely have time today. Your customer service is absolutely terrible and I doubt its a representation of what UPS stands for. I simply was doing an Amazon return which I have NEVER had an issue with until I came to this location. I had to haul 4 very large boxes inside just for Leeanne to tell me that I need 4 different shipping labels and that was not Amazon's directions to me. I was simply responsible for dropping the items off with the return label provided and then anything outside of that is not in my scope of work rather UPS' but Leeanne clearly had an attitude, showed their frustration and provided no resolve in assisting me. I think a hug and a day off may need to be granted to them. I will go out my way to a different UPS location. And I will be calling their manager Robert too. read more

Very proactive team. I was pleased with the entire team members and the process of getting the task completed in a sufficient timely matter. Work environment is clean and organized. Felt welcomed. read more

Polite staff but would benefit from additional training. Came in this afternoon to send documents via certified mail and they recommended I try another store because they admitted that they DIDN'T KNOW HOW TO DO CERTIFIED MAIL. Huh??? How are you a UPS store and your store doesn't know how to do certified mail? The girl in the back said they don't do certified mail often so they are unfamiliar with how to do it. read more

Amazing staff and owner,These people really care,They do a great job and are always kind and professional.The "Best" in Brentwood period!!!!!!! read more

Website abs yelp said close at 6:30pm Store front notice said close at 6:30pm Arrived at 5:55. They said they close at 5:30pm, the store front notice is wrong and website is wrong read more

Love this place and the people! My mail lady told me about this place and she said "oh there's a ups store and they pretty cool in there" and she was right! Always clean and friendly. Look no more read more

The UPS Store - The Store - Mailbox Centers Near Me - Brentwood, California

The man that helped me charged me an a $3 computer fee, I did not use a computer I came in to print 5 copies of my resume on normal white computer paper , no color . The 5 pieces of white paper costed me $5 . I couldn't email the store my resume because I have tmbile . I had to screenshot it and send it to the man that works there. My resume came out very ugly and choppy . read more

This is specific to my need for a notary. I called to make sure the notary was available before heading to the store. The gentleman at the store was pleasant, professional and very relaxed. The price seemed reasonable mostly because I don't remember what it was otherwise I remember when I overpay for anything. I suspect the shipping experience will be the same but pricing is relative. I hope this helps someone as I didn't know I could find a notary at a UPS store, there is one here for sure as of this review. read more

The old guy is a rip off. Everytime I come in for a return he has an issue with giving a tag for proof of being sent out. Overcharges for everything. No customer service skills. I will never be bringing my business here again. I'm tired of his attitude and untrustworthy ways. read more

This is my favorite UPS store. All the staff are pleasant and professional. My transactions have consistently been handled efficiently. I called this morning regarding Notary Services. Even though Robert was in the middle of helping another customer at the counter, he answered the phone professionally and politely answer my questions after a brief hold and finishing up with the current customer at the counter. Its obvious he has great multitasking skills. I could have went to any other Notary service, but because of the excellent way he handled my call, I went to this UPS store for the service. I Highly recommend this UPS store! read more

Stopped by Saturday morning as soon as they opened. One of the services that UPS offers is notary. The young kid told me the notary does not come in on saturdays and sometimes doesn't come in every day of the week. He did say that the notary would be there on Sunday. It was an inconvenience to not be able to get my business taken care of. read more

Robert and Letha were very helpful in producing a "Return Label" from the item manufacturer. Very friendly and excellent customer service... read more

I had a very unpleasant experience at your store on January 25, 2024. I was returning a package back to a vendor . I had my return postage receipt for my package but the package was open so I needed some tape to close it back. I asked the associate for some tape so I could close the package back . The very rude associate said if you need tape you have to buy it or we charge a $1 . I myself feel that it was very disrespectful and discriminatory. I later found out from the other associate that it was the manager. I have visited various Ups locations and never have had an experience like this over a piece of tape or even being charged. I will not be using any of business at this location ever again. read more

Went to this store last week and I was very pleased with the service. I was helped by Ruth and she was very kind and patient while helping with my returns even though they were pretty busy. I'll be going here from now on read more

We had a very pleasant experience with Robert. We will return to his UPS store for more notary services.

I sent Christmas presents by thus UPS store to my brother and granddaughter which never arrived. Talking with Robert, the owner, this store had a break-in robbery and some packages were stolen, apparently two were mine. He reviewed the items I sent and gave me a check to cover them. I'm writing this review to commend Robert for his honesty and direct action in this matter. read more

Went here early morning to send important documents. I was helped promptly by the owner I believe. He was training a new employee but was still assisted promptly. read more

Leeanne had a great attitude and give me a great service. To the gal that left a bad review about her. You need to Get In Contact with Amazon because they gave you the wrong information. I hope this finds that the UPS store is fantastic. read more

5/2 Closed randomly with no explanation, 2 of us standing at the door and they turn off lights at 12pm. No signs indicating it would be closing at noon, the guy working just said "we are closed" as a customer walked out. Horrible customer service, let us stand at the door for 5 minutes without any indication of what was going on. Will not return. read more

If you need help on designing your Business card this is the place to go . Amazing job !.Robert Bonab and team went out of the way to help me create a outstanding Business Card . It was the most attractive Card for my Makeup business. \ , read more

Awesome staff and location. Robert and his team always deliver and go the extra mile to assist. I've used UPS for my personal and business for years and this is one of the best ! read more

I'm updating only because I go into this particular store A LOT! I've taken prepaid boxes by UPS or USPS and Amazon returns that don't require packaging...every single time there is no issue. I always get my refunds from each place quickly. I have not had a customer service complaint because everyone always greets each person and are very helpful. I would definitely recommend this store! read more

I'm new to the area and frequently purchase on Amazon and try new things. Sometimes I have to return my purchases and this location is the nearest one. I've never had a bad experience here, the owner and the staff always greet me when I walk in and so cheerful when helping me. Very rare for a UPS store to have this type of staff and feeling very accommodated. read more

All 4 packages arrived safely and in 2-3 days! During the holidays! These guys really are awesome.

This clown told me they do not give a receipt on Amazon returns because they cannot afford the printer ink! What a ridiculous and unprofessional shop. Certainly wouldn't trust them with anything urgent or sensitive. read more

Just stopped by this location to drop off my UPS package and I must say I'm really impressed at such excellent customer service I just received. Whether you are just dropping off something or need to send something, you can be sure to be treated with respect and professionalism at all times. I wanted to make sure and let our community know that this UPS Store is worth stopping by and using for all your shipping and stationery services. I've been coming to this location for months and every time it's been a wonderful experience. Bob was great and so helpful today, so thank you so much Bob ( I hope I got the name right)! read more

I usually go to this store to return Amazon items. They have always been professional and courteous. This time around when I visited the store I was helped by a new hire Letha Smoot. I told her I had a few heavy items that I needed to bring inside. Even without asking her for help she offered to help me with the store dolly. She followed me to my car, loaded the items and brought it inside. I was very impressed with the service. Hats off to her !!! Its not very often that you witness an employee going out of their way to help. Double thumbs up. An absolutely awesome hire to the owner. read more

Just had to stop in to the new UPS store by Five Guys in Brentwood. Very friendly staff and great customer service. This will be my new go store!!! read more

Such great costumer service, every time I go there, people are so nice and helpful. I love go there drop off boxes and Amazon returns.